Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 547 de 1001 opiniones" "
10 - Excelente
547
Puntuación de 8, es decir, Bueno. Basada en 293 de 1001 opiniones" "
8 - Bueno
293
Puntuación de 6, es decir, Aceptable. Basada en 86 de 1001 opiniones" "
6 - Aceptable
86
Puntuación de 4, es decir, Malo. Basada en 36 de 1001 opiniones" "
4 - Malo
36
Puntuación de 2, es decir, Terrible. Basada en 39 de 1001 opiniones" "
2 - Terrible
39
8.8/10
Limpieza
9.2/10
Servicio y personal
8.6/10
Servicios
8.4/10
Condiciones de la propiedad
8.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
FRANZ, OJINAGA
Viaje familiar
26 jul. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
aa
FRANZ
Se hospedó 1 noche en julio de 2023
8/10 Bueno
Cliente verificado
11 may. 2021
Cliente verificado
Se hospedó 1 noche en mayo de 2021
8/10 Bueno
Juan
Viaje de negocios
22 ene. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Felicitaciones
Buena buena estancia me gusto
Juan
Se hospedó 1 noche en enero de 2021
Respuesta de Melody Swann, el 23 ene. 2021
Dear Juan,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am the new Operations Manager of the property and your feedback is very important to us.
I am so glad you had a wonderful experience at our hotel!
We hope to see you again soon!
Sincerely,
Melody Swann
Operations Manager
Holiday Inn Express Memphis Medical Center Midtown
(901) 276-117
8/10 Bueno
EDUARDO
21 jul. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Bien ubicado cerca de todo.
El hotel en perfectas condiciones
EDUARDO
Se hospedó 2 noches en julio de 2019
Respuesta de Jeff E., el 22 jul. 2019
Thank you for your review.
8/10 Bueno
Cecilia
30 jul. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Burn hotel, con desayuno.personal
Amigable
Cecilia
8/10 Bueno
sandra
24 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast on Sunday a disaster... ran out of food.
sandra
Se hospedó 1 noche en abril de 2024
Respuesta de A. Pollan, el 24 abr. 2024
Appropriate action has been taken to ensure this is not repeated. We again apologize for this unpleasant experience and hope you will consider a second visit.
2/10 Terrible
Retta, Channelview
Viaje familiar
20 abr. 2024
No le gustó: Limpieza y servicio y personal
Horrible customer service that is not consistent with the brand. Fraudulent use if my name. I never checin but the front desk said I did and that maid sevice clean behind me. All fraudulent activity against the staff and the establishment.
Retta
Se hospedó 1 noche en abril de 2024
Respuesta de Alison Pollan, el 21 abr. 2024
Retta,I would like to offer my apologies for the apparent miscommunication. I would love to speak with you about this so I can help resolve the issue. We strive to provide EXCELLENT customer service and it appears that has not happened. Any and all fraudulent activity reports are taken very seriously! Please feel free to reach out to me directly at the hotel if I can be of any assistance.
8/10 Bueno
Linda, Medical Lake
Viaje en pareja
18 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, helpful staff. Great breakfast.
Linda
Se hospedó 3 noches en abril de 2024
Respuesta de A. Pollan, el 20 abr. 2024
We are thrilled to learn you enjoyed our comfortable accommodations and that our staff took good care of you.
2/10 Terrible
Adam
Viaje de negocios
12 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
The hotel and staff are just fine. The staff are actually very kind. However, my truck was broken into, and my window was shattered. Several cars in the lot were broken into as well.
Adam
Se hospedó 1 noche en abril de 2024
Respuesta de A. Pollan, el 13 abr. 2024
Adam,I would like to personally apologize on behalf of myself and the staff that your vehicle as well as others were broken into. While we do try to be as proactive as we can, working with the local police department and a security company to prevent these instances. It is disheartening for all of the staff and our guests that we can not control the actions of others. Please reach out to me at the hotel directly, if I can be of any assistance.Alison
4/10 Malo
Kyle
10 abr. 2024
Fire alarm went off at 6am for 30 minutes because a cook set it off..
Kyle
Se hospedó 1 noche en abril de 2024
Respuesta de A. Pollan, el 12 abr. 2024
We apologize for the issues encountered, and we are working with our team to ensure the situations don’t happen again. Appropriate action has been taken to ensure this is not repeated. We again apologize for this unpleasant experience and hope you will consider a second visit.
10/10 Excelente
Tammy
Viaje en pareja
8 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here many times and never had any issues. Clean, convenient and great breakfast.
Tammy
Se hospedó 1 noche en abril de 2024
Respuesta de A. Pollan, el 12 abr. 2024
Thank you for your excellent review. Our team is our best asset, and they work hard to create a welcoming experience for all of our guests. We look forward to seeing you on your next visit.
10/10 Excelente
Ashley
Viaje en grupo
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay staff was amazing
Ashley
Se hospedó 2 noches en marzo de 2024
Respuesta de A. Pollan, el 1 abr. 2024
We wanted to offer the simple pleasures of travel and I am delighted to know that you found our hotel and staff to your liking. Hospitality is what we do best, and we thank you for acknowledging our efforts. I hope that the next time you are in the area you will choose to stay with us again.
6/10 Aceptable
Lynne
27 mar. 2024
Le gustó: Limpieza y servicio y personal
The air/fan in the room was too noisy. The bed was uncomfortable. But the staff was FANTASTIC!!
Lynne
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 1 abr. 2024
Thank you for the feedback. We aim to be your choice for an engaging place to rest. I apologize for our stumbles in delivering a comfortable relaxing bed and that the AC was noisy. This is not the impression we want to last. On the lighter side, I am pleased to hear that our staff made such a wonderful impression. I have shared your comments to the relevant departments. Your feedback will be given importance, and the team will do significant efforts to work upon the issues.
6/10 Aceptable
Patricia
Viaje en pareja
25 mar. 2024
Le gustó: Servicio y personal
The staff were very friendly. The breakfast had many choices. We were glad to be in the back of the building with no traffic noises.
The heater and toilet were very noisy. We stayed three nights. The garbage was never emptied and was overflowing.
Patricia
Se hospedó 3 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
Thank you for sharing your feedback regarding your stay. I am pleased to hear that you enjoyed our breakfast and friendly staff. I do apologize for the issues with the heater and toilet as well as the housekeeping. I am currently addressing this with the appropriate departments.
8/10 Bueno
Jennifer A
23 mar. 2024
Le gustó: Servicio y personal
I appreciated this hotel for what it was for us- a safe place to sleep while we traveled east. It wasn’t as clean as I would hope but it wasn’t bad either.
Jennifer A
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve
4/10 Malo
Sheena
Viaje familiar
20 mar. 2024
No le gustó: Limpieza y condiciones de la propiedad
There were roaches in the room. We saw 1 in the window and other just over the TV. The people coming in and out were very seachy, this property is not kid friendly in my opinion.
Sheena
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
4/10 Malo
Alice
Viaje familiar
17 mar. 2024
No le gustó: Servicios y condiciones de la propiedad
Staff was nice but the room was nasty and dirty
Alice
Se hospedó 2 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
I am very sorry to learn about the problems you had housekeeping. I understand your disappointment, and this is definitely not the dependable value our hotel is usually known for. I will make sure to share your comments with our team for necessary improvements on our end.
10/10 Excelente
Joseph
13 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed here before and returned in March '24 because I was impressed with the hotel. Room was clean, quiet, bed very comfy. Breakfast is very good. Security guard in limited entry parking lot after dark for safety. Conveniently located between downtown and the bustling midtown area. Highly recommend!!
Joseph
Se hospedó 3 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
We are happy you were pleased with the service and accommodations. We hope you will return to visit us again soon.
10/10 Excelente
Robert
Viaje familiar
13 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Haven’t completed my stay, so far good
Robert
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
We hope the positive aspects of your visit will encourage you to choose us again in the future.
8/10 Bueno
ROBYN
11 mar. 2024
Le gustó: Servicio y personal
ROBYN
Se hospedó 2 noches en marzo de 2024
Respuesta de A. Pollan, el 28 mar. 2024
We are happy you were pleased with the service and accommodations.
2/10 Terrible
Robert, Coldwater
Viaje en pareja
4 mar. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the location and the hotel. I made another reservation for march3-4 after the front desk received the confirmation from expedia i was told the management said that they cant accommodate me today that i need to check out an i will be refunded by expedia. I asked what the reason was that they an they wouldnt twll me anything for why.I have been here si d
Robert
Se hospedó 1 noche en marzo de 2024
Respuesta de A. Pollan, el 6 mar. 2024
Thanks for choosing us for your lodging needs. Your valuable feedback is much appreciated. Please feel free to reach out to me directly at the hotel if you would like to discuss the details of your reservation further.
10/10 Excelente
SHIRLEY
Viaje de negocios, Viaje familiar
1 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
convenient
SHIRLEY
Se hospedó 2 noches en febrero de 2024
Respuesta de A. Pollan, el 6 mar. 2024
Thank you for your excellent review. I hope you will choose us in the future.
4/10 Malo
Michael, Gladewater
Viaje de negocios
27 feb. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Checked into the hotel. Noticed a security car parked out front that a security guard comes at 7pm every night to keep watch. I got to my room and needed to use the restroom. Lifted the lid and the toilet was not cleaned. Hair and urine all over the seat. The shower’s shampoo rest was falling off and not sealed from the sealant as the rest was falling off. I later was getting ready for bed and I pulled the covers back and a couple long black hairs were loosely laying under the covers.
Michael
Se hospedó 1 noche en febrero de 2024
Respuesta de A. Pollan, el 6 mar. 2024
I would like to start by apologizing to you for the inconveniences you faced during your stay. I have talked with my housekeeping department insuring this will never happen to you or any other guest.Thank you for sharing your feedback.
6/10 Aceptable
Adrian
Viaje en pareja
18 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast, and we had a front row seat to a car break-in right outside our window. Rooms were clean.
Adrian
Se hospedó 3 noches en febrero de 2024
Respuesta de A. Pollan, el 18 feb. 2024
Adrian, I appreciate your candid review regarding your stay. I am happy to hear that you enjoyed our breakfast and clean rooms. Thank you also for your concern regarding the parking lot and car break ins. We do work closely with the Memphis Police Department, and a private security company to try and prevent situations such as these. Unfortunately, even with these precautions and the cameras and lights in the parking lot we cannot control the general public's behavior.
10/10 Excelente
Brenda
14 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient location.
Brenda
Se hospedó 1 noche en febrero de 2024
Respuesta de A. Pollan, el 18 feb. 2024
Thank you for your excellent review. We are all pleased to know that you enjoyed your stay with us.
8/10 Bueno
Brian
30 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Brian
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 8 feb. 2024
On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
2/10 Terrible
Cheri
Viaje familiar con niños
25 ene. 2024
No le gustó: Limpieza y condiciones de la propiedad
Full of bed bugs, sleepless night
Cheri
Se hospedó 2 noches en enero de 2024
Respuesta de A. Pollan, el 25 ene. 2024
Cheri,Thank you for your feedback. I do appreciate you sharing it with us. And I sincerely apologize for the trouble you had. I do hope the resolution that we provided was to your satisfaction. Please feel free to reach out to me directly at the hotel if I can be of any further assistance.
8/10 Bueno
Jenny
25 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location, easy parking and nice rooms. The walls a little thin, as you could hear a lot of noise in other rooms, price a little high considering this.
Jenny
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 25 ene. 2024
Jenny,Thank you for your review. I am pleased to hear that you enjoyed our parking, rooms and location. I am sorry that you were disturbed by noise from another room. I hope that this would not dissuade you from returning to see us in the future.
4/10 Malo
Jill
Viaje de negocios, Viaje en pareja
23 ene. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Carpet in hallways needed vacuuming. 3 of our 4 pillow’s had red spots on them. Not sure if it was blood or lipstick. The bed in room 238 was miserable. My side of the mattress dipped in a good 3 inches deep where my rear end would be. I had to stuff a pillow between the mattress and the fitted sheet to fill the spot. Not sure why this hotel has an 8.6. Other than convenience and staff it was awful. Will spend a little more next trip for a nicer hotel.
Jill
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 24 ene. 2024
Jill,I am very sorry to learn about the problems you had with the bed and with housekeeping. I understand your disappointment, and this is definitely not the dependable value our hotel is usually known for. I will make sure to share your comments with our team for necessary improvements on our end.
4/10 Malo
Joseph
20 ene. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Hotel had no potable water available. Public water was on a boil notice. Did not have any water to offer guests. Had no change available so I could buy it from vending machine. Front desk had 2 bottles available, but charged me $5.00 per bottle. Clearly gouging because they knew humans need water, even just to brush teeth and take medicine. Hotel has obligation to provide potable water for no charge to guests. Ridiculous! Shameful!
Joseph
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 22 ene. 2024
Joseph,Thank you for taking your time to share your thoughts on your stay with us. It was a pleasure speaking with you on the 20th regarding these concerns and I apologize once again for the issues. I hope that I have resolved these concerns to your satisfaction. But if not please do not hesitate to reach out to me directly.
10/10 Excelente
Dawn, Mabelvale
16 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beds were super comfortable, hotel is easily accessible from the freeway with ample free, self-parking. Room was clean and cozy.
Dawn
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 22 ene. 2024
Dawn,Thank you for taking the time to share your feedback regarding your stay. I am happy to hear that you enjoyed your stay with us.
6/10 Aceptable
tony
Viaje de negocios, Viaje familiar con niños
4 ene. 2024
Le gustó: Servicio y personal
The property was clean and the staff were nice but rooms are rundown. Facets and toilets were al loose, TV doesn’t work and body shampoo container was empty.
tony
Se hospedó 1 noche en enero de 2024
Respuesta de A. Pollan, el 11 ene. 2024
Tony,Thank you for taking the time to provide feedback regarding your stay. I have alerted the proper departments so these issues will are being addressed. I hope you will return to see us so that we can show you how we have improved.
10/10 Excelente
Mary Alice
Viaje de negocios, Viaje familiar
30 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a good hotel, clean and comfortable and the staff was excellent and hospitable and welcoming. However, be aware that it is across from a large hospital so there will be many sirens throughout the night which may be bothersome to some. Also while we were there several cars were broken into. If you park in a well lit area and make sure you leave nothing of any value in sight. We did that and the car on one side of us and behind us were broken into while we were fine.
Mary Alice
Se hospedó 2 noches en diciembre de 2023
Respuesta de A. Pollan, el 11 ene. 2024
Mary Alice,Thank you for taking the time to share feedback about your stay. I am happy to hear that your stay was a good one and wanted to let you know we have made changes to our security so that hopefully there will be no more break ins.
10/10 Excelente
Michael
30 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quick Stay
Great breakfast, nice room.
Michael
Se hospedó 1 noche en diciembre de 2023
Respuesta de A. Pollan, el 11 ene. 2024
Thank you for the 10!! We appreciate the kind score and hope to see you again in the future.
10/10 Excelente
Charlotte
24 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel is right on Union Avenue which is convenient to everywhere in Midtown and west toward the river. It was dark and rainy when I arrived, but it was easy to find and to get into. Parking was easy as well.
The Front Desk Clerk was friendly and very helpful. So far, so good.
Charlotte
Se hospedó 1 noche en diciembre de 2023
Respuesta de A. Pollan, el 11 ene. 2024
Thank you for your 5 star review. I hope that you will choose us again the next time you are in town.
10/10 Excelente
surya
Viaje de negocios, Viaje en pareja
10 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
surya
Se hospedó 1 noche en diciembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Thank you for your excellent review. We are happy you were pleased with the service and accommodations.
10/10 Excelente
Angelica
Viaje en pareja
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Stay!!
Angelica
Se hospedó 1 noche en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
We are happy you were pleased with the service and accommodations.
10/10 Excelente
Rachel
Viaje familiar
21 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We were in town for a Grizzlies game. My family and I always stay here. It is clean, convenient, and always friendly staff
Rachel
Se hospedó 1 noche en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Our team will be glad to know their efforts were key in making your stay with us enjoyable.
10/10 Excelente
Tierra
Viaje en pareja
19 nov. 2023
Le gustó: Limpieza
Staybwas great friendly staff.
Tierra
Se hospedó 1 noche en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Our team will be glad to know their efforts were key in making your stay with us enjoyable.
6/10 Aceptable
Pam
Viaje familiar
5 nov. 2023
Le gustó: Limpieza y servicio y personal
Fantastic breakfast and super nice breakfast lady. Convenient for SCO, but no other restaurants or bars in a safe walking distance. Heater in the room was very loud. Lots of street noise Saturday night.
Pam
Se hospedó 3 noches en noviembre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience.
6/10 Aceptable
William
1 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Old hotel
This hotel seems very old and dated. It has been refurbished and improved, but it still is not attractive overall. There are so many newer and more appealing hotels available that I would not stay here again. That said, there was nothing specifically wrong with the entire property. If you need this location, it is satisfactory.
William
Se hospedó 1 noche en octubre de 2023
8/10 Bueno
Connie
30 oct. 2023
Le gustó: Servicio y personal y comodidad de las habitaciones
The room was quiet and the area is convenient
Bedsheet had red stains and rough spots, was replaced with fresh sheet and bedding after report to the front desk upon checking into the room.
Connie
Se hospedó 9 noches en octubre de 2023
10/10 Excelente
Amy, Jeffersonville
Viaje de negocios
23 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
At first I was a little cautious seeing that it was so close to downtown. But, after checking in and talking with the staff my mind was at ease. The hotel was clean. The parking lot was even very clean. The room was perfect. I was very comfortable and will absolutely stay here again.
Amy
Se hospedó 1 noche en octubre de 2023
8/10 Bueno
Mizuki
20 oct. 2023
Mizuki
Se hospedó 1 noche en octubre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.
10/10 Excelente
Michael
20 oct. 2023
Michael
Se hospedó 3 noches en octubre de 2023
10/10 Excelente
Jack, Glenview
19 oct. 2023
Le gustó: Limpieza y servicio y personal
Jack
8/10 Bueno
bahram
18 oct. 2023
bahram
Se hospedó 1 noche en octubre de 2023
Respuesta de A. Pollan, el 22 dic. 2023
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience.
10/10 Excelente
Justin
16 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Justin
Se hospedó 3 noches en octubre de 2023
10/10 Excelente
Ellison
16 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent from the front desk, housekeeping and daily breakfast you all made a 62nd birthday a great weekend.
Ellison
Se hospedó 3 noches en octubre de 2023
10/10 Excelente
Donna
Viaje familiar
15 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast area great for a get together place when two couples travelling.