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Opiniones de Red Roof Inn & Suites Midland

2 out of 5
Red Roof Inn & Suites Midland
920 W Interstate 20, Midland, TX

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 382 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 329 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 117 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 83 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 94 de 1005 opiniones" "

8.2/10

Limpieza

8.0/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Manuel

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I made the reservation online and when I arrived at the hotel there was no one to attend and pay for the night and no one attended I hope they will refund my money since I had to pay at another hotel
Se hospedó 1 noche en enero de 2024
Respuesta de Carla RediResponse Specialist, el 21 ene. 2024
Dear Manuel,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Midland. I am sorry to hear that upon arrival there was no one at the front desk to attended to you and the other concern you listed. In regards to a refund, you were not charged by our property. Please to reach out to your booking source directly for better assistance. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Daniel

Le gustó: Limpieza y servicio y personal
……..
Se hospedó 1 noche en julio de 2023
Respuesta de Antonio,RediResponse Specialist, el 14 jul. 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

4/10 Malo

Eric

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room smelled like a cigarette, I asked for a change of room because the air conditioning did not work
Se hospedó 1 noche en junio de 2023
Respuesta de Sharma RediResponse Specialist, el 23 jun. 2023
Dear Eric,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MIDLAND. I am sorry for any inconvenience caused due to the odor you described in your room and the broken air conditioner you mentioned. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

2/10 Terrible

L Pamela

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Súper mala atención, no era la habitación solicitada y la que nos dieron estaba muy fea el aroma horrible y la habitación y no quisieron responder
Se hospedó 1 noche en junio de 2023
Respuesta de Oshane RediResponse Specialist, el 10 jun. 2023
Estimada L Pamela,Gracias por tomarse el tiempo para contarnos sobre su experiencia en RED ROOF INN & SUITES MIDLAND. Lamento que su experiencia no haya cumplido con sus expectativas. Acepte nuestras más sinceras disculpas por el hecho de que la habitación no esté a la altura de sus estándares. Nos esforzamos por brindar a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntaje de 1/5.En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

4/10 Malo

francis

Viaje en grupo
No le gustó: Limpieza
Cuando llegue no me dieron la habitacion que ya tenia 2 dias de reservada me dijeron que no habia viaje 8 horas de viaje y al llegar en la noche no tenia mi habitacion
Se hospedó 1 noche en mayo de 2023
Respuesta de Abigail RediResponse Specialist, el 22 may. 2023
Hola Francis,Gracias por tomarse el tiempo para contarnos sobre su estadía en el Red Roof Inn & Suites Midland. Me desanima leer que su estadía fue menos que satisfactoria. Usted indicó que su estadía se vio obstaculizada debido a que no recibió la habitación que había reservado. Por favor acepte nuestras más sinceras disculpas. Tendremos en cuenta sus comentarios para realizar cambios que mejoren la experiencia de nuestros clientes.En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Gracias por compartir tus preocupaciones. Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Sincerely,AbigailRediResponse Specialist

10/10 Excelente

Hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exellent
Se hospedó 1 noche en mayo de 2023
Respuesta de Abigail RediResponse Specialist, el 21 may. 2023
Hello Hector,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Midland. We do appreciate your 5/5 score. I'm glad that you found everything to be excellent. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

8/10 Bueno

Maria G

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No me gusta que no ay servicio de limpieza al cuarto mientras estás hospedado
Se hospedó 2 noches en marzo de 2023
Respuesta de Tianna RediResponse Specialist, el 6 mar. 2023
Hola Maria,Gracias por tomarse el tiempo para compartir sus comentarios sobre su estadía en el Red Roof Inn & Suites Midland. Agradecemos sinceramente sus comentarios y nos alegra saber que tuvo una gran experiencia con nosotros, lo que provocó su puntaje de 4/5. Sin embargo, pido disculpas por su insatisfacción con la falta de limpieza durante su estadía. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción.Esperamos continuar brindándole excelentes experiencias. Gracias de nuevo por sus amables palabras. El personal y yo nos encantaría brindarle otra estadía cómoda en el futuro.Atentamente,Tianna RediResponse Specialist

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 1 noche en enero de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 7 feb. 2023
Thank you for sharing this perfect rating, David. We're happy that you had a great experience. We would love for you to consider adding comments to your survey in the future, to let us know what we re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Toni-AnnRediResponse Specialist

8/10 Bueno

Rubén

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien
Se hospedó 2 noches en febrero de 2023
Respuesta de Toni Ann Rediresponse Specialist, el 7 feb. 2023
Muchas gracias por tu valoración, Rubén. El personal y yo estamos felices de ver su puntaje de 4/5 y estamos contentos de que todo salió bien. Nuestro objetivo es brindar una experiencia positiva a todos nuestros huéspedes y estamos felices de que esté satisfecho con su estadía. Su opinión es muy importante para nosotros, así que gracias por compartir.Gracias de nuevo por publicar tu reseña. Espero que regrese a nuestro hotel, o a cualquiera de nuestras otras ubicaciones de marca, en el futuro.Atentamente,Toni AnnRediresponse Specialist

6/10 Aceptable

Maria G

Viaje en pareja
No le gustó: Limpieza y servicio y personal
No pasaron a hacer el servicio de cuarto
Respuesta de Dannielle Rediresponse Specialist, el 14 ene. 2023
Querida Maria,Gracias por tomarse el tiempo para contarnos sobre su experiencia en RED ROOF INN & SUITES MIDLAND. Lamento que su experiencia no haya cumplido con sus expectativas. Acepte nuestras más sinceras disculpas por las molestias ocasionadas durante su estancia en relación con el servicio de habitaciones. Los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Very truly yours,DannielleRediresponse Specialist

8/10 Bueno

JOSE

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Good location & room. Floors were sticky though
Respuesta de Ray, el 15 dic. 2022
Sorry for your inconvenience with the floor i will get this issue fixed with the housekeeping staff.Ray PatelGeneral Manager

10/10 Excelente

Maria G

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Piso de recamara pegajoso
Se hospedó 1 noche en noviembre de 2022
Respuesta de Ray, el 1 dic. 2022
sorry for the inconvenience and i will let housekeeping know.Thank youRay PatelGeneral Manager

6/10 Aceptable

Nubia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Que no me respetaron el precio que me aparecia aqui en expedia, me cobraron mucho mas
Se hospedó 1 noche en enero de 2022
Respuesta de Customer Care, el 13 ene. 2022
Thank you for writing a review. We apologize about the issue you had regarding the charges and room rate differences at that time. Certainly, this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the hotel management to ensure that situations like this won't happen again. We hope for another opportunity to make a more favorable impression in the future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is good
Se hospedó 2 noches en julio de 2021
Respuesta de GM, el 3 sept. 2021
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Midland, TX - MITX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially your feeling about everything being good. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opcion y el desayuno muy bien
Se hospedó 1 noche en enero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio muy agradable el servicio el desayuno bueno solo que el café no era muy bueno
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2019
Respuesta de Reggie, el 2 abr. 2019
Thank you for your great review!!! I'm so happy to hear you enjoyed your stay and we look forward to seeing you next time!

8/10 Bueno

JESUS, chihuahua mexico

Le gustó: Limpieza y comodidad de las habitaciones
un hotel x
Normal con algunas deficiencias.

8/10 Bueno

Jonathan, Chihuahua, CHIH, México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Familiar y comfortable, ricos desayunos
Un viaje corto pero muy agradable y comfortable en gran parte gracias al hotel donde nos hospedamos

2/10 Terrible

David

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We gave this place a second chance. The first time there was no hot water. The TV didn't work. My parents are elderly, and the second time we came here the heater didn't work, and it was a cold night.
Se hospedó 1 noche en enero de 2024
Respuesta de Olivia RediResponse Specialist , el 8 mar. 2024
Thank you, David, for telling us about your stay at the Red Roof Inn & Suites Midland. I am disappointed that your experience was less than ideal due to the issues you encountered regarding the hot water, the TV not being able to work along with all the other concerns mentioned. Please accept our apologies for the inconvenience caused by the issues you highlighted. To prevent future negative ratings, I have notified management of your feedback in an effort to fully address your concerns. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

6/10 Aceptable

Ruben

Viaje de negocios
Quiet
Se hospedó 2 noches en marzo de 2024
Respuesta de Xao RediResponse Specialist, el 4 mar. 2024
Hi Ruben,Thank you for sharing with us. The staff at the Red Roof Inn & Suites Midland appreciated your 3/5 score. We were also happy to read that you had a quiet experience.Guest feedback helps us to grow, so we would like to thank you for sharing with us. On behalf of Red Roof, we look forward to hosting you again in the future.With thanks,Red Roof Management

2/10 Terrible

Dillon

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
absolutely horrible place to stay, if you like crackhouses this is your place to stay! A crackhouse hotel that looks like it’s never been cleaned! Poor management, sheets were dirty when we arrived, towels are disgustingly stained, asked them to change our sheets while we were out today and nothing but “clean towels” were in the restroom. Will never stay at a red roof again worst hotel experience of my life.
Respuesta de OnielRediresponse Specialist, el 2 mar. 2024
Hi Dillon,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Midland. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,RedRoof Management

2/10 Terrible

Joseph

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
When I checked in they have you sign a no smoking agreement that’s fine but don’t have the lobby smell like weed and tell me if you smoke in the room you’ll get charged $250. When I got into my room it wasn’t clean the sheets smelled, there was no towels and no toilet paper. Very disappointed
Se hospedó 2 noches en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist , el 27 feb. 2024
Dear Joseph,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Midland. You've indicated that the room was unclean, there were no towels or toilet paper and that there was an odor in both the room and the lobby. We are saddened to see that you experienced this issue. We have already forwarded your concerns to management to have it looked at. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Bueno

Denise

Viaje de negocios, Viaje en pareja
No le gustó: Condiciones de la propiedad
The bath tub cold water didn’t work
Se hospedó 1 noche en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 25 feb. 2024
Dear Denise,Thank you for taking the time to complete our guest survey. I appreciate your 7/10 after your stay at our Red Roof Inn & Suites Midland. The issue you've brought to our attention regarding there being no cold water in the bath is regrettable to hear. We will forward your concerns to management, so that they can have the maintenance team take a look at it. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay.Sincerely,Red Roof Management

8/10 Bueno

TIMOTHY

Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 21 mar. 2024
Hello Timothy,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excelente

April

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dog friendly. Staff is extremely nice to our dogs whereas before they have been disrespected by people so its nice to stay here with respect not only to us but our fur babies!! The staff is out of this world!! The best!! Kamilla (hope i spelt her name right) is one of the VERY best.. I will definitely recommend Red Roof Inn and Suites Midland Tx. I actually feel safe here and thats a us on my part. Keep up the good work!! The rooms are clean. I love the tub.. Awesome place!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 25 feb. 2024
Hello April,Myself and the staff here at the Red Roof Inn & Suites Midland are happy to have been able to provide a welcoming stay for you and your fur-babies, while also providing you with a clean/comfortable room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excelente

Jana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 4 noches en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 19 feb. 2024
Dear Jana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 Excelente

Jana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 19 feb. 2024
Dear Jana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

8/10 Bueno

Robert

Se hospedó 1 noche en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 21 mar. 2024
Hello Robert,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Charlene

Le gustó: Servicio y personal y condiciones de la propiedad
Overall pretty good. The only problem I have is that the hot water in the tub is not hot enough in room 120
Se hospedó 2 noches en febrero de 2024
Respuesta de Nishaye RediResponse Specialist, el 16 feb. 2024
Hello Charlene, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 4/5 raying. However, I was saddened to read that your stay fell short of your expectations due to hot water not being too your liking. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

chong

Se hospedó 2 noches en febrero de 2024
Respuesta de Sharma RediResponse Specialist, el 21 mar. 2024
Hello Chong, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Bueno

Joshua

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was great
Respuesta de Recordo Rediresponse Specialist , el 29 ene. 2024
Hello Joshua,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Midland. It's thrilling to hear that you were pleased with the great service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Aceptable

LaSondra

Se hospedó 2 noches en enero de 2024
Respuesta de Sharma RediResponse Specialist, el 21 mar. 2024
Hello LaSondra, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Deana

Viaje familiar con niños
We had reservation and come to find out they had been closed due to water pipe breakage. No one informed us and it was late and has a hard time finding another motel at that time of night. They had a note on door and wouldn't even open door to talk to me. There was 4 people inside and just looked at me.
Se hospedó 1 noche en enero de 2024
Respuesta de Chirell RediResponse Specialist , el 24 ene. 2024
Dear Deana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Midland. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with not being informed that the property is closed due to water pipe breakage. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No breakfast locks on room doors hardly work
Se hospedó 6 noches en enero de 2024
Respuesta de Carla RediResponse Specialist, el 18 ene. 2024
Dear Kyle,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Midland. We are sorry if our property not having breakfast caused you any inconvenience. However, as breakfast is not an offered amenity at our location, we recommend the restaurants that are in close proximity of our property that you can enjoy. You also mentioned that the room doors hardly work. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Lynn

Se hospedó 1 noche en enero de 2024
Respuesta de Carla RediResponse Specialist , el 18 ene. 2024
Hello Lynn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Malo

Kevin

Viaje con mascota
No le gustó: Condiciones de la propiedad
The rate was very good but the hotel is not kept up and not clean as it I am used to in a hotel. Hotel is locked down from 11pm to 7 am and security all night for safety of area hotel is located. Check in was good but will not go back.
Se hospedó 1 noche en enero de 2024
Respuesta de Oshane RediResponse Specialist, el 12 ene. 2024
Dear Kevin,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MIDLAND. You indicated that the rate was good. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.Thank you again for your review.Very truly yours,Red Roof Management

4/10 Malo

William

Viaje de negocios
No le gustó: Limpieza y servicio y personal
Door was open to my room when i got there. There was hair in my bed and sheets were dirty. There was hair in the floor in bathroom and hair onnthe shower walls. Didnt say anything because it was so late and i was tired.
Se hospedó 1 noche en enero de 2024
Respuesta de Oshane RediResponse Specialist , el 12 ene. 2024
Dear William, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MIDLAND. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Red Roof Management

10/10 Excelente

Juan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Carla RediResponse Specialist , el 21 ene. 2024
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

4/10 Malo

Vanessa

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Oniel Rediresponse Specialist , el 31 dic. 2023
Hi Venessa,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn & Suites Midland. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

4/10 Malo

William

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chirell RediResponse Specialist, el 27 dic. 2023
Dear William,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist

10/10 Excelente

Andres

Se hospedó 1 noche en diciembre de 2023
Respuesta de Chirell RediResponse Specialist, el 27 dic. 2023
Dear Andres,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Midland and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The front desk Manager went out of her way for my comfort and security. Even jotted down delivery food number and helped with expediting the order. Ashley who is Housekeeping helped me with an issue with oil in my car, she also assisted the following morning with helping me. Amazing customer service!!!!!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 22 dic. 2023
Hello Elizabeth,Thank you for choosing our Red Roof Inn & Suites Midland. We are elate to have been of service to you and to have provided you with adequate/efficient customer service when you needed it. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better experience.Sincerely,Red Roof Management

2/10 Terrible

Sadie

Se hospedó 2 noches en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 17 dic. 2023
Hello Sadie, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Midland. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Lynsey

Viaje de negocios, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good ..thanks Expedia!
Se hospedó 2 noches en diciembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 8 dic. 2023
Dear Lynsey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MIDLAND. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding your stay resulted to have been very good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Rene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 7 dic. 2023
Hello Rene, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Roxanna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 5 dic. 2023
Hello Roxanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Dale

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean sheets, hot water, no problems.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 22 nov. 2023
Hello Dale,Thank you for taking the time to leave a review of your experience at our Red Roof Inn & Suites. We sincerely appreciate your comments and are happy to hear you had a great experience with the clean sheets, the hot water and that there were no problems during your stay. I’m so glad we earned your 4/5 score. The feedback you’ve provided will be used to continually improve our hotel.Thank you for choosing Red Roof Inn & Suites Midland, Dale. We hope to see you again soon.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Pedro

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Awsome ppl great experience will be staying there again.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Toni-Ann RediResponse Specialist , el 19 nov. 2023
Hello Pedro,Thank you for your review of your experience with us here at Red Roof. Its great to see that you had an awesome experience with our staff. I’m so glad we earned your 5/5 score. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn, Pedro. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excelente

Alfredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 2 nov. 2023
Hello Alfredo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist