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Opiniones de Quality Inn Downtown Historic District

2.5 out of 5
Quality Inn Downtown Historic District
255 Church Street, Mobile, AL

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 148 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 208 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 191 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 154 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 299 de 1000 opiniones" "

5.4/10

Limpieza

6.8/10

Servicio y personal

5.2/10

Servicios

5.2/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Wilson

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is super friendly, I would like to find staff so wherever you travel... the room is all right... the only thing I didn't like is the arra of the pool, it was very abandoned and does not have the proper maintenance.. It would be the only thing I don't like about the Hotel.
Respuesta de Front Desk, el 22 abr. 2024
Thank you for taking your time completing this survey. We appreciate your 5 out of 5 review. Hope to see you in the near future.

8/10 Bueno

Emilia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Calidad vs. Precio esta bien
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 4 dic. 2023
Thank you! We are so please that you enjoyed stay!! Please come stay with us again here.

4/10 Malo

Zayra Maria, Cypress

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room smell really bad , the lights do not work and air conditioner do not work
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 23 nov. 2023
Thank you for taking the time to fill out the survey. Your feedback is important to us. Your issues during you stay will be facilitated to the proper departments. Thank you for staying with us at Quality Inn HistoricDowntown Mobile

4/10 Malo

Jorge

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad facilities, not properly maintained, ugly and old building
Se hospedó 1 noche en julio de 2023
Respuesta de gm, el 31 jul. 2023
Thank you for your review and for choosing Quality Inn Historic Downtown District for your stay. We apologize for your inconvenience, but we hope to see you in the near future.

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien la piscina exelente
Se hospedó 1 noche en junio de 2023
Respuesta de AMY, el 18 jun. 2023
thank you

10/10 Excelente

MARISOL

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal de recepción es muy amable. Gracias por su hospitalidad.
Se hospedó 1 noche en mayo de 2022
Respuesta de gm, el 13 jun. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manger

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Nada todo terrible nunca limpiaron el cierto ni cambiaron sábanas ni nada
Se hospedó 3 noches en julio de 2021
Respuesta de FOM, el 24 ago. 2021
Thank you for letting us know about your stay and the issues you had. We are working to correct these and we are so sorry this was your experience with us.

2/10 Terrible

Angel

Se hospedó 1 noche en julio de 2021
Respuesta de FOM, el 20 jul. 2021
Thank you for your review!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2021
Respuesta de FOM, el 20 jul. 2021
Thank you for your feedback! We are happy you enjoyed your stay.

2/10 Terrible

Brenda I

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mala Experiencia!
La estancia fue terrible! Desde el checking desorganizado, no encontraban mi reserva tuve que llamar a Hoteles. Luego la habitación sin limpiar, baño tapados, la experiencia fue fatal. Me he hospedado en otros Hoteles Quality Inn pero este esta fatal.
Se hospedó 1 noche en mayo de 2021
Respuesta de FOM, el 1 jun. 2021
Thank you for your review. We apologize for the less than satisfactory stay and check-in process.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de JC, el 16 feb. 2020
Thank you for your feedback!

2/10 Terrible

Lornathe, Prattville

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
La ubicación del hotel, todo queda cerca y puedes llegar caminando
Se hospedó 1 noche en noviembre de 2019
Respuesta de FD, el 11 nov. 2019
Thank you for the feedback.

10/10 Excelente

jose antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019
Respuesta de GM, el 29 jul. 2019
Thank you for your business and positive feedback!

4/10 Malo

LUIS, Mexico City

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
The place looks old and dirty. Some guests were cooking meat on the aisle outside rooms, generating a bad smell. Besides, they had loud music on. This was around 6pm. I asked the person in charge of front desk how long the noise situation could go on for; he said after 9pm it should be quiet. It was almost 10pm and the music was still on and entered into my room. The front desk person limited his function to request the guests to be quiet, but they didn't and he said he couldn't do more. I left the hotel at 10pm and moved to a different hotel across the street. I requested a reimbursement, but they did not accept and directed me to Expedia. I paid double for choosing a bad property. Later, I received a message from the hotel saying guests are allowed to cook outside the rooms! Of course they didn't mention anything on the noise, which was the main source of trouble.
Se hospedó 1 noche en julio de 2019
Respuesta de JC, el 26 jul. 2019
We spoke on the noise i still have the emails to prove this. Yes we do allow guest to grill, we do allow music at the hotel as well. It was 5pm as stated in your email now 6pm here either way that is not quite hours. We want them to be able to enjoy their stay as well. Once the issue was brought up we spoke to them. They did turn the music down and even apologized. I am sorry however this is such a major issue to you and made you not enjoy your stay.

6/10 Aceptable

Cecilia, Laredo

Le gustó: Servicio y personal
Excelente ubicación
Solo pasamos una noche , ... El personal agradable y la ubicación es muy buena hay lugares cercanos para ir a comer a pocos pasos del hotel
Se hospedó 1 noche en diciembre de 2017

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 14 abr. 2024
Thank you for staying at Quality Inn. We look forward to seeing you again in the future.

2/10 Terrible

Evia

No le gustó: Limpieza, servicios, condiciones de la propiedad
Had to switch rooms because door wasn’t working to the room we were suppose to be in. Door on other room was hard to open.. Tub was dirty and barely drained.. Breakfast was horrible, food was cold.. Would not recommend this hotel!!😩
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 13 abr. 2024
Thanks for staying with us. All comments will be directed the appropriate departments.

6/10 Aceptable

Makita

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
The property is conveniently located downtown area
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk, el 10 abr. 2024
Thank you for staying at Quality Inn. We look forward to seeing you again in the future.

4/10 Malo

Gavin

No le gustó: Limpieza y condiciones de la propiedad
needs a revamp
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 8 abr. 2024
Thanks for staying with us. All comments will be directed the appropriate departments

6/10 Aceptable

Olufemi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Okay hotel for a quick work weekend. The wifi didnt work for me the entire weekend.
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk, el 8 abr. 2024
Thanks for staying with us. All comments will be directed the appropriate departments

10/10 Excelente

Aaron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 29 mar. 2024
Thank you for staying with us at Quality Inn. We are pleased to hear that you enjoyed your stay. Hope you stay with us again in the near future.

2/10 Terrible

Ricardo

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room had a horrible smell and the bathroom in very bad shaped
Se hospedó 3 noches en febrero de 2024
Respuesta de Front Desk, el 21 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Aceptable

Tammy

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
This is an old property but could be gem PROPER REPAIR. I called ahead and was told they would make sure I had a working fridge and microwave. They assured me they would make sure that all was work. Welt NOT. Asked again the day after arrival assured again still NOT. NO hotwater in our room, missing light bulbs and faulty electric plug ins. And for some reason we had a handicap room. The ac and heat was up to the ceiling. Without a way to adjust without climbing on the shower chair. TV remote was basically dead and most channels were fuzzy or no sound. Not worth the $200 for 2 nights. fridge and They assures me that I would yup not .
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 21 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

kristin

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very unsafe. An unhoused person was sleeping in our room then they moved us to another room that was filthy w/ no sheets or blanket and grey matress. Then switched to a room w/ no lock. They did say they would refund our money.
Respuesta de GM, el 19 mar. 2024
Thank you for taking the time to complete the survey. We are unpleased to hear that your stay was not exceptional. Your feedback is important to us and will be reported the proper department. Thank you agian for staying with during you visit to Historic Downtown Mobile area.

6/10 Aceptable

KARL

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
no heat in room and roaches
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk, el 17 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

Betsy

No le gustó: Limpieza y condiciones de la propiedad
Moldy, smells like cigarettes and unsafe.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 14 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 Malo

Jessy

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
The mini frig smelled of urine ir foul. Not the worst hotel but definitely not most comfortable or clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 12 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Aceptable

Brooke

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
we needed a cheap option for my daughter's dance competion at the civic center. the hotel staff was friendly & helpful with the issues we had. only 2 outlets worked, the tv only had 1 channel that picked up & it was a roomba commercial, had to use our cell phones to call front desk, no toilet paper in the bathroom and the floors were so gritty & disgusting. very obvious they hadnt been vacuumed/swept in a long time. sheets were clean, air was cool, fridge & microwave worked, & water was hot. overall, we will stay again for future comps but hope the other issues will be resolved by then.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 12 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 Malo

Shigeki

No le gustó: Limpieza, servicios, condiciones de la propiedad
Strange odor in the room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 12 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

10/10 Excelente

eric, semmes

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Near everything downtown and affordable
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 4 mar. 2024
Thank you for completing the survey. We appreciate your business and your feedback. We are pleased that you were able to take advantage of affordable and had exceptional service during your stay. Please think of us on your next visit to Historic Downtown Mobile Area

2/10 Terrible

Antionette

Viaje familiar
No le gustó: Servicios
Long story short property has bed bugs. I immediately left property and requested a refund through Expedia. Staff was nice
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you for taking the time to complete the survey. We ensure that we will address this matter, as it is a serious issue. We appreciate your visits.

10/10 Excelente

Jimmy

Viaje en pareja
All good
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you for taking the time to complete the survey. We are very pleased that you had an exceptional stay. We hope that you stay with us again on your next to the Historic Downtown Mobile.

2/10 Terrible

Donas

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Customer service was horrible. One person named Conde is the most disrespectful person I have ever come into contact with.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

Donas

Customer service is terrible.
Se hospedó 5 noches en diciembre de 2023
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Aceptable

James

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Floors were dirty. Place needs to be brought up to date about 30 years newer and updated. Trash around/or in elevator. Understand it is Mardi Gras and the conditions that come with it on the property, but the inside of the rooms shouldn’t be no expectations.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

10/10 Excelente

Aaron

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fun environment and friendly staff!
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you for taking the time for completing out the survey. We appreciate your business and please to hear the environment and staff made your stay exceptional. Please think of us when you are planning your next visit to the Mobile Historic Downtown area.

8/10 Bueno

Kelly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
will stay again
This is an older hotel, but in my opinion still very clean, just not as updated as a newer hotel. But that doesn't bother me. The gentleman at the front desk was top notch. I could have sat in the lobby and talked to him all night long. Made sure we were happy and taken care of. I can't remember his name, but very outgoing/happy personality. He went above and beyond. Also very close proximity to the cruise terminal, and 5 dollar golf cart rides to transport you over!
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 24 ene. 2024
Thank you for staying with us. We appreciate your extremely nice feedback. They will be passed along to the staff. Please come stay with us again at Quality Inn Historic Downtown Mobile.

4/10 Malo

Lisa

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not so great
Hotel not clean Locked out of room for entire night with no access to my personal belongings Won’t choose this location in future visits
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear of you trouble with the locks. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

Lisa

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very dirty. Filthy floors. Cleans bedding and towels. No soap in the room. Staff, especially the man with the big smile and personality was awesome. Rooms need a good scrub down and daily wet mop on the laminate floors.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and apologize that room was less than exceptional Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Aceptable

Tonya, Mobile

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
A lot of all night traffic around the walkways and in the parking lot.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

4/10 Malo

Anna Lisa

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I was driving through the state and got caught in a storm. This was all I could find. The curtains had blood on them, floors had hair and dirt in the bathroom. The shower was disgusting. The office staff was great, but overall cleanliness was lacking.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. We Your feedback is very important to us and the apologize that room was not up to standard. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Aceptable

Brenda G.

Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less exceptional. Your feedback is very important to us. Thank you for with us at Quality Inn Historic Downtown Mobile.

2/10 Terrible

Jasmine

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disgusting Room
The guy at the front desk was the only positive thing about this stay. The bed was covered in hair and dirt, there were no towels except for a used hand towel hanging in the shower, the entire place REEKED of mildew, there was blood on the side of the bed, the bedside tables were nasty, the tub wouldn’t drain properly, and the entire place fogged up when the shower was used because of the lack of proper heating and air (there is a wall unit that seemingly did nothing.) This place is pretty disgusting, not at all worth $100 a night. I wouldn’t pay $20 a night for this place, they’d have to pay ME to get me to stay here again. Great staff but I feel sorry they have to work at such a run down place.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. Your feedback is very important to us and will be sent to the proper department such as the plumbing and linen not up to par. Thank you for with us at Quality Inn Historic Downtown Mobile.

6/10 Aceptable

Larry

Viaje familiar
Le gustó: Limpieza y servicio y personal
My wife got bedbug out of room 220
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and displease to hear you had a less the exceptional stay. We take this issue seriously as well as any feedback reported to us and will be sent to the proper department. Thank you for with us at Quality Inn Historic Downtown Mobile.

8/10 Bueno

Kristy

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 2 mar. 2024
Thank you taking the time to complete the survey. We value your loyalty and strive to be even better for you visit if you choose to make this your home during you next visit to the Quality Inn Historic Downtown Mobile.

10/10 Excelente

Darryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Juan

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 2 mar. 2024
Thank you for taking the time to complete the survey. We appreciate your business and that you had an exceptional stay. Please think out us on your next visit to Historic Downtown Mobile area.

2/10 Terrible

Giovanni

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
save ur money and go elsewhere
it was horrible , card reader never worked had to re active card every time i tried to get it . dirty room . non working lights , smelt bad
Se hospedó 6 noches en diciembre de 2023

4/10 Malo

Mary

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
I wouldn’t go again
The only positive thing I can say is this place doesn’t have bedbugs and it had hot water for the shower. This hotel is in dire need of a remodel and it’s utterly disgusting. Sticky floors. Floors need ripped up and redone. If you have asthma it will wreck havoc with your breathing. Smells horrid. Staff are very kind and friendly. Housekeeping will not make your bed for the day. You also get clean towels every three days of your stay.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Brian

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
STAY AWAY!
Hairs in sink. Someone's old underwear on the counter. I am 6' tall and still had to pull up a chair to set the air conditioner since it is way up high. Wifi login screen didn't work. This is an AWFUL hotel!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 16 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Historic District.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.