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Opiniones de SpringHill Suites by Marriott Lancaster Palmdale

3 out of 5
SpringHill Suites by Marriott Lancaster Palmdale
1811 West Avenue J-12, Lancaster, CA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 458 de 713 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 159 de 713 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 46 de 713 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 713 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 713 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Francisco

Todo fue normal hasta que me tocó entrar a la regadera y no tuvimos servicio de agua caliente, me enferme por bañarme con agua fría
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front desk , el 28 oct. 2023
Thank you so much for your feedback! We are so sorry you experienced this. We will share this with our management to improve our guests' experience. Have a great day!

4/10 Malo

Natalia

Se hospedó 6 noches en febrero de 2023

10/10 Excelente

Imelda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Estuvo todo bien un poco caro el hotel me he hospedado en mejores hoteles y mucho mas baratos pero todo estuvo bien
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

mayra lizeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2018

6/10 Aceptable

carlos, los angeles ca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
cobro extra
Todo bien exento que me cobraron de más le habían dicho q tenia q pagar 129 y me cobraron 150 me dijeron q me lo Rembolso rían y todavía no recibo nada

10/10 Excelente

César, guadalajara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Muy buena opción, tal vez más productos de comer en su tienda serviría para los que no alcanzaron abierto algo para comer.

8/10 Bueno

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Ok but look for other options before
This hotel is ok, the staff is friendly but we needed an extra bed and this was provided through a sofabed that had a terrible mattress, it was so slim that even a child would be uncomfortable. Even more, they were not able to set it up, we were just told that the sheets were in the closet. Would not stay here again.

6/10 Aceptable

Dan

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The property was clean and the breakfast was adequate. However, they did not provide enough bath towels in the room to match the occupancy. The air conditioner in the room was also quite noisy and kept waking us up. Also, the pool is not heated and the hot tub wasn't working. This was disappointing to our children.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Charles

Hot tub not working pool dirty for the second time I have stayed at this property.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

vike

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is absolutely horrible. I took my kids there thinking it was going to be a great room. Not only are the rooms small, they are very outdated. They have no cribs for babies so you will have to put them in the middle or on the floor. There jacuzzi is dirty there pool is dirty, it looks like they are just pretty much letting the place go. The breakfast looked great in the pictures but it was very limited and awful. The customer service is no good as well as they act like they are being bothered when you ask them for something. My 2 year old drew on the sheets and i expected them to charge but i didn't expect them over 200 dollars. Even without the extra charge i would say this is one of the worst hotels I have ever stayed in.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk, el 3 abr. 2024
Thank you for your feedback. Unfortunately, we do have to charge for significant damage to the rooms; however, we did issue a partial refund for the damage charges in good spirits knowing things happen sometimes. Our portable cribs are available upon request. I will speak with the Springhill Suites leadership team about ways we can improve the experience for our other guests. Have a great day,

2/10 Terrible

Shar

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Condiciones de la propiedad
The property lost electricity at 6am, there was no hot water, they didn't offer the breakfast, and after a long day we came back to a blacked out room where the front desk individual was rude when I asked him for a light source since I had a child staying with us and none of our phones were charged because we had been without power since we arrived at the hotel. When I asked he said no we have a limited amount, you can go stay somewhere else if you would like a d you can get your refund in a couple of weeks. I couldn't believe how rude he was over me asking for a flashlight so my 4 year old wouldnt be afraid in the dark, not only that, we had no hot water when showering the whole time. To say the least we also had to pay for breakfast both days which was supposed to be complimentary.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 2 abr. 2024
Good evening, Thank you for your feedback. We are sorry to hear about your experience during the city's power outage. Unfortunately, the outage affected our business in ways that our not up to our standard, so we gave all guests the opportunity to seek hotels elsewhere with power and no charges/fees to do so. Our breakfast is always free, so I'm sorry you were under the impression that you were charged for the breakfast. Thank you for choosing to stay with us and we hope you have a great day!

10/10 Excelente

Lydia, San Francisco

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have a cordial service, they have an available room away from the freeway noice (a plus for us) , we were really tired and needed a quite time. Breakfast was good it could be better if they had oatmeal offering. The usual continental help yourself breakfast.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 2 abr. 2024
Thank you for your feedback. We hope you have a great day!

6/10 Aceptable

Jamie

Viaje de negocios, Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Rented here just for the hottub. They advertised as having one thats working. When we got there and went to use the hottub it was ice cold the heater didnt work and it was dirty. The staff said it was ok to play and swim in it. It was 63 outside and the water was freezing!!!!! When i explained its a hot tub not a ice bath they said well at least the blowers work today....
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk, el 2 abr. 2024
Thank you for your feedback, we are sorry for the inconvenience and will let our supervisor team know to resolve the issue. Have a great day!

2/10 Terrible

Paulo

Hot tube not working
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 23 mar. 2024
Thank you for your feedback. We will share this with our management team to improve the experience for all future stays. Have a great day!

10/10 Excelente

HECTOR M

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy parking ,convenient and nice staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 23 mar. 2024
Thank you for your feedback! Have a great day!!

10/10 Excelente

Rafael

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 23 mar. 2024
Thank you for your feedback! Have a great day!

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The girl was very friendly upon check in. It was quick and easy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front desk, el 17 mar. 2024
Thank you!

10/10 Excelente

Keith

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service
Se hospedó 6 noches en marzo de 2024
Respuesta de Front desk , el 17 mar. 2024
Thank you!

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I don't fill these out because they make me write all of this stupid stuff when I alreafy said the place was fine.
Se hospedó 2 noches en marzo de 2024
Respuesta de Front desk, el 16 mar. 2024
Thank You!

2/10 Terrible

Daniela

No le gustó: Servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Front desk , el 16 mar. 2024
Thank you.

10/10 Excelente

Erick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like how clean it was and the employee that checked me in amazing customer service
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk, el 4 mar. 2024
Thank you so much for your feedback! We hope to see you again next time you are in the area!

10/10 Excelente

Carole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de alex, el 27 feb. 2024
Thank you for sharing your experience. We value your feedback.

8/10 Bueno

Oscar

Le gustó: Limpieza y condiciones de la propiedad
One of the boys who works there was very arrogant and didn't offer solutions , but after that incident when we arrive everything was nice.
Se hospedó 7 noches en febrero de 2024
Respuesta de Front Desk, el 24 feb. 2024
Dear Oscar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with our leadership team. We will work to improve our arrival experience and do our best to prevent this interaction from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Ashlee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nichelle G. Front Desk, el 7 feb. 2024
Thank you for choosing to stay with us. We are very pleased you enjoyed your stay. Have a wonderful day.

10/10 Excelente

Priscilla

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Willie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Veronica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing hotel #1 Favorite
The stay was super amazing every one there was very welcoming . We love the place and know is our #1 favorite hotel . We love it so much that we are coming back again .
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Marlon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

8/10 Bueno

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Xavier

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front desk , el 13 ene. 2024
From our team here at Springhill suites Marriott We want to Say thank you! We hope to see you back here soon!

2/10 Terrible

Manjinder

No le gustó: Limpieza y condiciones de la propiedad
You get what you pay for i guess, its cheap for a reason.. carpets are seriously dirty.. breakfast is third grade with no plates one day to no bowls and no eggs one day.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very Professional! Alex on the evening shift was on point with his customer service. He made it easy to get settled after coming from a long drive of traveling. The breakfast was great! The hotel, an all around great value and as for me and family will stay here again. Thanks Marriott, for offering such a great alternative compared to the others still trying to get it right.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

4/10 Malo

Kirk

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
Purchesed 2 queen room. Room was not available and had to settle on King and sofa bed or cancell rsvp. Not sheets or pullow for sofa bed. Bad night stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Dear Kirk,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

8/10 Bueno

Del

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Crystal

Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Isabel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the Golden Nugget.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Christian

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk attendant (Alexander) was very polite and kind. My wife and I have stayed at the spring’s hills twice and both times he has greeted us with the upmost hospitality. He truly makes us feel like home away from home. Alexander is living up to the springhills suite promise!!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was amazing
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk , el 3 feb. 2024
Thank You!

10/10 Excelente

Erika

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk , el 11 dic. 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excelente

E

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and comfortable. Breakfast offering could be improved but it was free.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front desk, el 2 dic. 2023
Thank You!

10/10 Excelente

Athena

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the only hotel I stay at when I am in Lancaster. This is my favorite hotel.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Elizabeth, el 29 nov. 2023
Thank you so very much! We definitely appreciate you !

8/10 Bueno

Joseph

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel was clean, well maintained, and the breakfast was good. Unfortunately one of the residents staying in the hotel was noisy, and we reported it to the management, who talked to him.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Elizabeth, el 29 nov. 2023
We appreciate your review and apologies for any inconvenience .

10/10 Excelente

Sonia

Le gustó: Limpieza y servicio y personal
I liked
Se hospedó 1 noche en noviembre de 2023
Respuesta de Elizabeth, el 29 nov. 2023
Thank you!! We appreciate your review.

6/10 Aceptable

Robin, Santa Claria

Se hospedó 1 noche en septiembre de 2023
Respuesta de Elizabeth, el 26 nov. 2023
Thank you .

10/10 Excelente

Lillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed the stay, spacious rooms
Se hospedó 1 noche en noviembre de 2023
Respuesta de Elizabeth , el 20 nov. 2023
Thank you! we appreciate that! we strive to do our best.. Thank you for staying at Springhill suites and hope to see you again ,soon!!

10/10 Excelente

Carmen, la

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk , el 11 dic. 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excelente

Paul, Fremont

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk , el 11 dic. 2023
We hope to welcome you again soon.Sincerely,ANJELIKA BARNESspringhillsuiteslancaster@gmail.com

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en octubre de 2023
Respuesta de Front Desk, el 8 nov. 2023
We are so happy so hear you enjoyed your stay! We hope to see you again soon

2/10 Terrible

Konstanze

Se hospedó 1 noche en noviembre de 2023
Respuesta de Elizabeth, el 23 nov. 2023
We appreciate your review.