Hi Herman, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced upon check-in, and we're glad to hear that we were able to provide you with an upgrade to a more satisfactory room. We do our best to accommodate all of our guests' requests for room preferences, but sometimes, due to circumstances beyond our control, we may not be able to fulfill every request. Rest assured, we will use your feedback to improve our services and ensure that all of our guests have a pleasant and comfortable stay. We hope to have the opportunity to welcome you back in the future.Regards,Couples Customer Care Team

Dear Jason,Thank you for your kind words! We're delighted to hear that you enjoyed the service from our great staff and the tranquil atmosphere of our hotel. We hope to welcome you back for another relaxing stay soon!Regards,Couples Customer Care Team

Dear Tom,Thank you for your feedback. We're thrilled to hear that you enjoyed the beach, food, and fantastic staff. Your comments regarding the pool cleanliness and suggestions for improvements are duly noted, and we will address them promptly. We appreciate your insights as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.Regards,Couples Customer Care Team

Dear Corrado,Thank you for sharing your detailed experience! We're delighted that you enjoyed the resort. Our team takes pride in providing excellent service and ensuring a seamless experience for our guests. We appreciate your compliments and look forward to welcoming you back for another enjoyable stay!Regards,Couples Customer Care Team

Dear Barbara,Thank you for your kind words! We're thrilled to hear you enjoyed our beautiful resort and experienced excellent service from our staff. We look forward to welcoming you back soon!Regards,Couples Customer Care Team

Dear Debbie, Thank you for sharing your feedback with us. If there are specific areas where we can enhance your experience, please don't hesitate to let us know. Regards,Couples Customer Care Team

Dear Jeanne M,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the beach, delicious food at Palms, and the attentive service provided by our staff. We appreciate your constructive feedback regarding the transportation to/from the airport and restaurant reservations. Your comments will be taken into consideration as we strive to enhance our guest experience. We hope to welcome you back soon for another enjoyable stay.Regards,Couples Customer Care Team

Dear Angela, Thank you for taking the time to share your wonderful experience at our property. We're thrilled to hear that you enjoyed the stunning beach, views, as well as our lush surroundings. Your feedback on the rooms is duly noted, and we'll strive to enhance this aspect for future guests. We're delighted that you found our food and service to be amazing. We look forward to welcoming you back for another memorable stay.Regards,Couples Csutomer Care Team

Dear James, Thank you for sharing your rating with us. Please feel free to reach out to elaborate further issues you may have experienced whilst with us.Regards,Couples Customer Care Team

Dear Debra, Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and enjoyed the excellent food. However, we apologize for any inconvenience caused by slow service and any interactions that made you feel unwelcome. We take your comments seriously and will address them with our team to improve our guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Regards,Couples Customer Care Team

Dear David, Thank you for sharing your rating with us from your recent stay with us. We look forward to welcoming you back in the future for another memorable stay.Regards, Couples Customer Care Team

Dear Tracy,Thank you for sharing your review with us and we are delighted that you had a great experience with us. Looking forward to welcoming you back soon. Regards, Couples Customer Care Team

Dear Robert,Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back in the future for another memorable stay.Regards, Couples Customer Care Team

Dear Anita, Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back in the future for another memorable stay.Regards, Couples Customer Care Team

Dear Pierre,Thank you for your review! We’re delighted you enjoyed our beautiful resort, dining options, and fitness facilities. We apologize for any inconvenience regarding the availability of water activities and any interactions with our staff that fell short. Your feedback is invaluable, and we’ll address these concerns to ensure a better experience for our guests. We’re thrilled you had a superb time with our dive team and hope to welcome you back for a more fulfilling stay soon!Regards,Couples Customer Care Team

Dear Jacquelyn,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our beautiful property and that our staff, especially Sandra, Devone, and Nadine, went above and beyond to make your experience special. We’re glad you had the opportunity to enjoy our dining options, including Feathers and Patios, and found the food to your liking. It’s fantastic that you appreciated the Atrium room and its amenities. We hope to welcome you back soon for another memorable stay!Regards,Couples Customer Care Team

Dear Charles, Thank you for sharing your feedback with us which we appreciate and hope to welcome you back soon.Regards,Couples Customer Care Team

Dear Chi, Thank you for taking the time to rate your recent stay with us. We look forward to welcoming you back in the future.Regards, Couples Customer Care Team

Dear Mary, Thank you for sharing your 5 star rating with us and we look forward to have you visit again soon.Regards,Couples Customer Care Team

Dear Yasmin, Thank you or sharing your 5 star rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

Dear Carman,Thank you for choosing our property and sharing your experience with us. We're delighted to know that overall you enjoyed your stay. We sincerely apologize for any inconvenience you encountered with our service and appreciate your feedback, which helps us improve.Your kind words about our bartender, housekeeper, and the overall service are much appreciated. However, we deeply regret the incident with the lobster. This falls short of our standards, and we apologize for any discomfort caused and have shared your comments with Management and the culinary team. We're glad to hear positive feedback about other aspects of your stay, and we hope to have the opportunity to welcome you back for an improved experience.Regards,Couples Customer Care Team

Dear Kristine, Thank you for your wonderful review! We're thrilled to hear you enjoyed the resort and our NYE party. We look forward to welcoming you back for more memorable experiences!Regards,Couples Customer Care Team

Dear Leslie, Thank you for sharing your feedback! We're delighted to hear you enjoyed the beautiful beaches and had a positive experience with our private cruise and spa staff. We appreciate your insights on the food variety and staff interactions, and we'll certainly consider your comments for improvement. Your satisfaction is important to us, and we hope to welcome you back for an even better stay in the future.Regards,Couples Customer Care Team

Dear Jennifer,Thank you for sharing your review! We're thrilled to hear that you found our property aesthetically pleasing and hope to welcome you back for another delightful stay.Regards,Couples Customer Care Team

Dear Georgi,Thank you for taking the time to share your feedback. We appreciate your input and would love to know more about your experience to better understand how we can improve. If you have any specific comments or suggestions, please feel free to share. We value your perspective and hope to have the opportunity to enhance your experience in the future.Regards,Couples Customer Care Team

Dear Garret,Thank you for your fantastic review! We're thrilled to hear that our property felt like paradise, and we appreciate your kind words about the care, safety, and cleanliness. We look forward to welcoming you back for another wonderful stay!Regards,Couples Customer Care Team

Dear Anne,Thank you so much for your rating! We're delighted to know that you had a fantastic experience during your stay and we look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

Dear Brandey, Thank you so much for your glowing 5-star review! We're delighted to know that you had a fantastic experience during your stay and we look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

Dear Bernard, We are delighted to hear that you loved your stay with us! It's fantastic to know that you enjoyed the blend of fun, relaxation, and excellent food and service. Thank you for choosing us, and we look forward to welcoming you back for another wonderful experience.Regards, Couples Customer Care Team

Dear Francisco, Thank you for sharing your experience with us. We're delighted to hear that you found our beach safe and amazing. Providing a secure and enjoyable environment is a top priority for us. We look forward to welcoming you back for more memorable moments by the beach.Regards,Couples Customer Care Team

Dear Rita, Thank you for taking the time to share your kind words about our hotel. We're thrilled to hear that you found our resort beautiful. It's wonderful to know that our staff's attentiveness and politeness contributed to your positive experience.We appreciate your recommendation and are delighted to have provided you with an excellent place to enjoy nature and relax. We look forward to welcoming you back for another memorable stay.Regards, Couples Customer Care Team

Dear Shannon,Thank you for taking the time to share your rating about your recent stay with us. To better understand your concerns and make necessary improvements, we would greatly appreciate it if you could provide more details about your specific experiences or any areas in which you feel we could enhance our services.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future, ensuring a much-improved experience that aligns with the high standards we aim to uphold.Regards,Couples Customer Care Team

Hi Kristi,Thank you for sharing your rating with us and we look forward to welcoming you back soon.Regards,Couples Customer Care Team

Dear David, Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed the room accommodations, our range of activities, and the delicious food. It's always our goal to provide our guests with a memorable experience.We're pleased to know that you appreciated the availability of champagne throughout the day. It's wonderful to know that you found our hotel to be a great place in a fantastic area.We sincerely appreciate your kind words, and we look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

Dear Nadine, Thank you so much for your 5-star rating and we look forward to the pleasure of hosting you again in the future.Regards, Couples Customer Care Team

Dear Jeanette, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort to be very beautiful and that it provided a peaceful and relaxing atmosphere for your stay. It's fantastic to know that you had an amazing massage and that our staff was attentive to your needs.We're glad that guest services were able to arrange fine dining for you; however, we're sorry to hear that you missed out on some of the other events happening around the resort. Your feedback about wanting more music is valuable, and we'll use it to enhance our guests' experience in the future.We're pleased that you enjoyed celebrating your anniversary with us. We look forward to welcoming you back to create more cherished memories with us in the future.Regards, Couples Customer Care Team

Dear Ralph, Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you found our grounds lush and beautiful, and that the beach and water left an unparalleled impression on you.We appreciate your kind words about Feathers, Lemongrass, and Palms, and we're glad you found the staff to be exceptional in those restaurants. However, we apologize for the inconsistency you experienced at Patois during lunch service. Your feedback about the slow service and kitchen staff not keeping up is invaluable, and we'll address this issue promptly to ensure a more pleasant dining experience for our guests.We're pleased to hear that Patois at night exceeded your expectations, and we're glad you enjoyed the food and the outstanding waitstaff.Thank you for taking the time to provide your insights, and we hope to have the opportunity to welcome you back for a more enjoyable overall experience in the future.Regards,Couples Customer Care Team

Dear Susanne,Thank you for sharing your feedback about our property. We appreciate your insights and hope to have the opportunity to welcome you back in the future for an even more comfortable and enjoyable stay.Regards,Couples Customer Care Team

Dear Debreka, Thank you for staying at Couples Swept Away. We appreciate your feedback regarding service hours and entertainment and are sorry to learn that your interactions with our team members did not reflect our usual high standards. We are committed to creating a warm and welcoming environment for all our valued guests and your comments are being reviewed with our Management Team. Thank you for your review.Regards,Couples Customer Care Team

Dear Anastasia,We are absolutely delighted to hear that you loved our resort! Your enthusiasm and anticipation of returning are truly heartwarming. We can't wait to welcome you back for another fantastic stay. Your positive feedback means the world to us, and we'll be here, ready to make your next visit just as enjoyable.Regards,Couples Customer Care Team

Dear Courtney,Thank you for sharing your rating with us and we look forward to welcoming you back soon.Regards,Couples Customer Care Team

Dear Lisa, Wow, 14 years of continued visits to Swept Away – that's truly remarkable! We're overjoyed to hear that your loyalty to our resort has been consistently rewarding, and we deeply appreciate your kind words.Our staff takes immense pride in their dedication to making every guest's stay enjoyable, and we're thrilled to know that their efforts have made a positive impact on your experiences. Thank you for recommending Swept Away to everyone.We can't wait to welcome you back for your 15th year and beyond, ensuring that your future stays are just as exceptional as the last.Regards, Couples Customer Care Team

Dear Christien, We're delighted to hear that you enjoyed our beautiful property, the beach, and the restaurant food! We're thrilled that you had a great experience, and we look forward to welcoming you back for another visit in the future. Thank you for your kind words and for choosing our property for your stay!Regards,Couples Customer Care Team

Dear Jeffrey, Thank you for your kind words! We're thrilled to hear that you found our property beautiful and that you had a fantastic experience with our amazing staff, especially Julian who excelled in water sports. We can't wait to welcome you back next year for another wonderful stay. Your feedback is greatly appreciated, and we look forward to your return!Regards, Couples Customer Care Team

Dear Randy, We appreciate your rating and hope to welcome you back soon.Regards

Hi Tracy, We're thrilled to hear that you found Couples Swept Away beautiful. We can't wait to welcome you back for your return visit. Thank you for choosing our resort!Regards, Couples Customer Care Team

Hi Frank, Thank you for sharing your raying with us. We can't wait to welcome you back for your return visit. Thank you for choosing our resort!Regards,Couples Customer Care Team

Hi Alrick, Thank you for your recent stay and for taking the time to share your feedback. We appreciate your concern regarding the number of cats on our property. We want to assure you that we are committed to the well-being of our feline friends, and we do have a spay and neuter program in place to manage the local cat population responsibly.Your input is valuable to us, and we hope this information provides some reassurance. We look forward to hosting you again in the future and addressing any other concerns you may have.Regards,Couples Customer Care Team