Dear Alejandra Olvera,We are thrilled to learn you liked it.Thank you very much for your positive feedback.We hope you visit us again soon and we wish you a wonderful day, Alejandra.Kindest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Estimada Karla,Lamentamos sinceramente que no fuera atendida con la rapidez y seriedad adecuadas.Sin duda, su reseña se tomará en cuenta a la hora de realizar mejoras en nuestro servicio.Rogamos acepte nuestras disculpas.Atentamente,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Guest, Thank you for taking the time to give us your feedback and for expressing your concerns. Your comment regarding our customer service really surprises us. In RIU we try to create a familiar and comfortable atmosphere so that our customers feel like at home and this is only possible if all of our staff members provide an excellent customer service. Please rest assured that we will communicate all of your valuable feedback with our management team as we truly hope to have the pleasure of welcoming you back again soon. Have a lovely day, Hotel Riu Ocho Rios Online Reputation Manager

Dear Deborah,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Glen,We are happy to know that you had a pleasant experience in our hotel and we appreciate the kindness of your comments.We look forward to welcoming you again soon.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

Dear andy battle,Thank you for your great review and for spending time with us at the Hotel Riu Ocho Rios.Humidity is something very typical of a tropical climate, however our internal system is created to mitigate this. We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to enjoy a more pleasant holiday.It would be great to welcome you soon again! Hotel Riu Ocho RiosOnline Reputation Manager

Dear Briana S.,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Sakinah,Thank you for choosing RIU and for sharing your concerns with us!We would have liked to have been informed about your inconveniences during your stay so our team members could have helped you to enjoy a more pleasant holiday.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Jermaine,We appreciate you took the time to leave your impressions regarding your recent stay with us.All our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Elizabeth June,Thank you very much for taking time to tell us about your stay and for your fantastic evaluation.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Kindest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Angela,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Ocho RiosOnline Reputation Manager

Dear Fatima,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Nicholas,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Rocco,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Antwanette,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Marlenis, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.Therefore, we are disappointed to hear of the inconveniences you faced during your visit and apologize for any inconvenience. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. Be assured, we will review your mentioned points of improvement when we next talk this topic with our relevant departments.It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear jennifer, Thanks for the stay and feedback. We are so glad that you found our staff commendable, and enjoyed the good food. On the other hand, we are very sorry to read that your room did not fulfill your expectations, and that you sometimes felt disturbed by some other guests. We can assure you that we do everything in our hands to ensure everyone at the hotel has a great holiday. The experience you have described is not reflective of the high standards we usually pride ourselves in and what we are accustomed to sharing with our guests. We truly value the perspective our guests are able to provide to us, especially as it pertains to where we fall short. For this reason, we have taken note of your comments and shared them with management for review to take necessary actions to address these concerns.It is our hope you give us a chance to host you again in the future.Best Regards,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Chalinka, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.We are very sorry to learn that you were not satisfied with your stay at our hotel.Of course, we will follow up and address your concerns. It is inexcusable! You can be assured you that this situation is completely uncharacteristic of the standards that we operate by. It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

Dear Shoya,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

Dear Shante,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Shante!Loving wishes!Hotel Riu Ocho RiosOnline Reputation Manager

Dear Michael,Thank you very much for your excellent ratings.It is great to read you enjoyed it.We really look forward to welcoming you again, Michael!Thank you for choosing us!Kindest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Marlon,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon, Marlon!Caring wishes,Hotel Riu Ocho RíosOnline Reputation Manager

Dear Shawn,Thank you very much for your fantastic review!We are delighted to read your kind remark.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon, Shawn.Caring Greetings!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Quanasia,We feel so lucky to have the guests we have.It is wonderful to read you enjoyed your holiday.Thank you very much for staying with us and your fatastic review!We cannot wait to welcome you again, Quanasia.Kindest wishes!Hotel Riu Ocho RíosOnline Reputation Manager

Dear Stephen,we appreciate you taking the time to share your review here!Rest assured that your words will be taken into account as we understand that there is always room for improvement.We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager