Vista aérea

Opiniones de Royal Decameron Montego Beach - All Inclusive

3.5 out of 5
Royal Decameron Montego Beach - All Inclusive
2 Gloucester Avenue, Montego Bay, Saint James

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 262 de 1013 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 294 de 1013 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 168 de 1013 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 123 de 1013 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 166 de 1013 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

6.6/10

Servicios

6.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

William harker

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 3 noches en abril de 2023
Respuesta de Charmaine Guest services manager, el 5 jun. 2023
Good day Ms. HarkerOn behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.

6/10 Aceptable

Milagros

Viaje en pareja
Le gustó: Servicios
La playa
Se hospedó 5 noches en abril de 2023
Respuesta de Charmaine Guest services manager, el 14 abr. 2023
Good day Ms. Milagros,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.

8/10 Bueno

Denis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos gusto el servicio, solo deberían mejorar en la variedad de la comida
Se hospedó 5 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Se hospedó 4 noches en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en enero de 2020

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en diciembre de 2019
Respuesta de Guest Services Manager , el 27 dic. 2019
Dear Valued Guest, Thank you for sharing your experience with us! We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excelente

Sudesna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Pamella

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love the entertainment and the people
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Jameer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Charmaine Blair, el 19 mar. 2024
Dear Jameer,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Terrible

Sarah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Charmaine Blair, el 18 mar. 2024
Dear Sarah,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Bueno

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Food was meh
Se hospedó 2 noches en marzo de 2024
Respuesta de Charmaine Blair, el 18 mar. 2024
Thank you for your review, Leryn. It's great to hear that some staff members were friendly during your stay at Royal Decameron Montego Beach. We aim to provide excellent service and will address any issues with the team. We hope you had an enjoyable experience overall and would love to welcome you back in the future.

2/10 Terrible

cynthia ellen

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Worst place we ever stayed 5 things wrong in our room even the phone didn’t work to call about the flood we had
Se hospedó 5 noches en marzo de 2024
Respuesta de Charmaine Blair, el 12 mar. 2024
We are sorry to hear about your experience at Royal Decameron Montego Beach. Your feedback will be taken into consideration to improve in the future. Thank you for sharing your thoughts.

8/10 Bueno

Stephanie

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Charmaine Blair, el 14 mar. 2024
Hello Stephanie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 Terrible

Darian

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had to book with another property because after 6 hours of waiting they still didn’t not have a room for us. In those 6 hours we decided to go eat and drink but that didn’t happen either. It was supposed to be all inclusive but the buffet barely had food and there was hardly ever a bartender at any of the bars. The hotel is nothing like the pictures. EXTREMELY inconvenient and an overall terrible experience. Don’t be fooled like I was.
Se hospedó 3 noches en marzo de 2024
Respuesta de Charmaine Blair, el 11 mar. 2024
Dear Darian, we are truly sorry to hear about your negative experience at Royal Decameron Montego Beach. Your feedback is important to us and we will address these issues with the hotel management to improve the overall guest experience. We hope you give us another chance in the future.

8/10 Bueno

Beatrice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No elevator and we roomed on the 4th floor. And no enough towels
Se hospedó 7 noches en agosto de 2023
Respuesta de Charmaine Blair, el 12 mar. 2024
Dear Beatrice, thank you for sharing your feedback on Royal Decameron Montego Beach. We apologize for the inconvenience of not having an elevator and the limited towels. We appreciate your understanding and hope you still enjoyed your stay with us. Safe travels!

8/10 Bueno

Kelvin D, Eight Mile

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 14 noches en febrero de 2024
Respuesta de Charmaine Blair, el 10 mar. 2024
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

10/10 Excelente

Mina, dallas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great location , hotel can use some work . But for money is right
Se hospedó 4 noches en marzo de 2024
Respuesta de Charmaine Blair, el 10 mar. 2024
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

6/10 Aceptable

Fadges

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The rooms are a little dated, the staff wasn’t very helpful,,
Se hospedó 5 noches en marzo de 2024
Respuesta de Charmaine Blair, el 8 mar. 2024
Thank you for your feedback, Fadges. We appreciate your input regarding the rooms and staff at Royal Decameron Montego Beach. We will take your comments into consideration to improve the overall guest experience.

2/10 Terrible

Dara

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Be aware the entire beachfront area of the hotel is currently not accessible and cannot be used as of March 5. Oceanfront rooms have a view of sand bags and construction as the hotel continues to repair from storm in early Feb. Guests must use the property of the sister hotel Cornwall next door and share the beach there. The property is currently very difficult for those with mobility disabilities to visit. Rooms are in bad shape and overall lack of any maintenance done in the rooms or on property.
Se hospedó 3 noches en marzo de 2024
Respuesta de Charmaine Blair, el 8 mar. 2024
Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and will take your concerns into consideration for future improvements. We hope that your next stay with us will be more enjoyable. If you have any additional feedback or requests, please do not hesitate to contact us. Thank you for choosing our hotel for your stay in Montego Bay.

6/10 Aceptable

Michael G

Viaje en pareja
Le gustó: Limpieza
Was there 8 years ago..rooms same, need updated, but were clean, just old.. not enough staff in dining room, had to get own drinks, napkins. Need activuties at stage area in evening..nothing to do after dinner, pools closed at 5, entertainment started at 9:30. Have stayed there 5 times, us in a safe location on hip strip. Would stay there again. Remember its star rating, is not a five star. Don't go there expecting top shelf and quality!
Se hospedó 6 noches en febrero de 2024
Respuesta de Charmaine Blair, el 5 mar. 2024
Dear Michael,Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and understand your points. Your review will help future guests have a realistic expectation of the hotel. We encourage you to check the hotel for any updates before booking again. Your loyalty is valued, and we hope your next stay meets your expectations better.

8/10 Bueno

Tyler

Viaje en pareja
Le gustó: Servicio y personal y servicios
Staff was fantastic, food was great, everything was great. Property was damaged by a recent storm and there's a fair bit of maintenance ongoing but they are working hard at that as well. Nightly entertainment was better than expected, you won't get bored here. Aside from leaving a book there I can't say anything but good things about our experience, we plan on coming back!
Se hospedó 7 noches en febrero de 2024
Respuesta de Charmaine Blair, el 4 mar. 2024
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear about the fantastic staff, good food, and enjoyable nightly entertainment. The ongoing maintenance efforts show dedication to improving the property. Your intention to return speaks volumes about your experience. Safe travels, Tyler!

4/10 Malo

vanessa

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Need to be renovated and up to date poor quality for your money
Se hospedó 5 noches en febrero de 2024
Respuesta de Charmaine Blair, el 2 mar. 2024
Dear Vanessa,Thank you Vanessa for sharing your feedback about Royal Decameron Montego Beach. We appreciate your honesty and will take your comments into consideration for future improvements. If there is anything else you would like to share or discuss, please feel free to reach out. Thank you for choosing our hotel.

10/10 Excelente

Sylvanah

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
rooms can be updated ! I loved how yu can walk from resort to sister resort friendly staff !
Se hospedó 3 noches en febrero de 2024
Respuesta de Charmaine Blair, el 29 feb. 2024
Thank you for sharing your feedback, Sylvanah! We appreciate your comments on the room updates needed and the convenience of walking to the sister resort. We're glad you enjoyed the friendly staff. Your review will help future guests make informed decisions about the Royal Decameron Montego Beach.

8/10 Bueno

Kyle Lee

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en febrero de 2024
Respuesta de Charmaine Blair, el 29 feb. 2024
Dear Kyle,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excelente

JOHN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Charmaine Blair, el 29 feb. 2024
Hello John,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

4/10 Malo

Rosie

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
Pros: Entrance/Front desk area was nice. Beaches, water, and snorkeling were beautiful. Cons: Two out of the three bars on property were always closed. 2 restaurants on the property, one was closed down the day after we got there for renovations, leaving one restaurant for the whole property. All you can eat buffet was open for breakfast, lunch, dinner for only 2 hour increments and kept running out of food each time. Fitness Center was always locked. I understand the resort was dealing with the aftermath of a storm, but the property was under constant construction and very noisy. Caution tape everywhere. Ran out of water bottles. Denied bottled soda. Had to spend money at the all-inclusive resort’s gift shop to get water, drinks, and limited snacks. No elevators.
Se hospedó 4 noches en febrero de 2024
Respuesta de Charmaine Blair, el 4 mar. 2024
Dear Rosie,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel (. Regarding your dissatisfaction with the beach which is a act of nature, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences

4/10 Malo

Jean Ronel Junior

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property is poorly maintained. Very few things work properly. Food choices are extremely limited. The staff is trying but there’s an obvious lack of professionalism.
Se hospedó 3 noches en febrero de 2024
Respuesta de Charmaine Blair, el 24 feb. 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

6/10 Aceptable

Diandra

Viaje en pareja
Le gustó: Servicio y personal
Sink was broken in room, maintenence never fixed it.
Se hospedó 3 noches en febrero de 2024
Respuesta de Charmaine Blair, el 24 feb. 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

2/10 Terrible

Andrea

Se hospedó 4 noches en febrero de 2024
Respuesta de Charmaine Blair, el 23 mar. 2024
Dear Guest Andrea,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Bueno

Diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is nice but food choice should be better, staff were great, transportation was perfect getting too and from airport.
Se hospedó 3 noches en enero de 2024
Respuesta de Charmaine Blair, el 24 feb. 2024
Dear Guest,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 Aceptable

Jason

Viaje en pareja
Le gustó: Servicio y personal
Very average Pay for what you get Staff was very nice, so 5/5 for that But the room was very outdated; it however wasn’t an issue for me as I was not in the room for most of the time. Beach was also good.
Se hospedó 3 noches en febrero de 2024
Respuesta de Charmaine Blair, el 24 feb. 2024
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

10/10 Excelente

Calvin

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024
Respuesta de Charmaine Blair, el 24 feb. 2024
Dear Guest,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 Aceptable

Rysheka

No le gustó: Limpieza y condiciones de la propiedad
This was not a bad stay but the rooms are definitely old and needs a lot of work done , had a ant issue and the restroom sink was stopped up my whole stay staff is friend location is ok I probably wouldn’t stay again
Se hospedó 3 noches en febrero de 2024
Respuesta de Charmaine Blair, el 12 feb. 2024
Thank you for your review, Rysheka, of your stay at the Royal Decameron Montego Beach. We appreciate your feedback about the rooms needing work and the issues you experienced with ants and the restroom sink. We apologize for any inconvenience caused. Our staff is friendly and the location is satisfactory. We will take your comments into consideration for future improvements.

8/10 Bueno

Giorgio

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff amazing the rooms outdated and needs a ton of work - food was good
Se hospedó 7 noches en febrero de 2024
Respuesta de Charmaine Blair, el 12 feb. 2024
Thank you for your review, Giorgio. We appreciate your feedback regarding the staff and the food. We apologize for any inconvenience caused by the outdated rooms. We will make sure to address this issue and work on improvements. Please let us know if there is anything else we can assist you with during your stay at Royal Decameron Montego Beach.

8/10 Bueno

Anneshia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall experience was perfect. The staff was always helpful and supportive to our needs. Great experience will stay again.
Se hospedó 4 noches en enero de 2024
Respuesta de Charmaine Blair, el 10 feb. 2024
Thank you, Anneshia, for your review of the Royal Decameron Montego Beach. We're glad to hear that you had a perfect experience and that the staff was helpful and supportive. We appreciate your kind words and look forward to welcoming you back again in the future.

2/10 Terrible

Jacqueline

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is in need of general maintenance. Staff could do with customer service training. Food was cold and mainly left overs from the previous meal. Due to a cold front (storm) we had to stay inside the building as the beaches were closed off and dangerous. The staff, including the entertainment team, had no idea on how to engage the guests. I have stayed at the property over the years but this occasion was extremely disappointing and not worth the money. The cold food gave me diahorrea the entire 4 days of my stay. Do not pay your money to stay at this hotel.
Se hospedó 4 noches en febrero de 2024
Respuesta de Charmaine Blair, el 10 feb. 2024
I'm sorry to hear about your disappointing experience at Royal Decameron Montego Beach. It seems like the property is in need of maintenance and the staff's customer service skills could be improved. It's unfortunate that the food was cold and not up to standard, causing you discomfort during your stay. It's also disappointing to hear that the staff and entertainment team were not engaging with the guests. Thank you for sharing your review and warning others to consider other options.

4/10 Malo

nANCY

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios
Booked a King room with an Ocean View - after 4 hour wait for our room we received a double bed, very limited view of the ocean (all tree's). Room was off on an extended part of the property. Limited, meals times. Needed to be there promptly when then opened, they did not replenish items with limited choices. With the 5 bars on both property's limited times they were open. Only had limited items to choose from, would think in Jamaican you would be able to get a Jamaican beer only had Presidente (Domican beer). Was told by bartenders cold go purchase Jamaican beer a cross the street.
Se hospedó 7 noches en enero de 2024
Respuesta de Charmaine Blair, el 9 feb. 2024
Hello Nancy,Thank you for your review, Nancy. We apologize for the inconvenience you experienced during your stay at Royal Decameron Montego Beach. We appreciate your feedback regarding the room mix-up, limited ocean view, and limited meal choices. We understand your frustration with the limited bar options and appreciate your suggestion for offering Jamaican beer. We will review your comments with our team to improve our services. Thank you for choosing our hotel and we hope to welcome you back in the future.Regards,

2/10 Terrible

halima

Se hospedó 5 noches en enero de 2024
Respuesta de Charmaine Blair, el 23 mar. 2024
Dear Halima,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 Aceptable

Wendy

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 4 noches en enero de 2024
Respuesta de Charmaine Blair, el 7 feb. 2024
Dear guest Wendy,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager

8/10 Bueno

Sheila

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Our room phone never worked at all, we had no face towels, it was sooo LOUD outside our room by locals playing music ALL NIGHT LONG, the sauna never worked at all, jacuzzi hot tub wasn’t hot, and at 8pm buffet food was nearly GONE, and no more food was coming out. ALL THE STAFF IS GREAT AND ENTERTAINMENT IS AWESOME!!!!!!!! We still enjoyed ourselves!
Se hospedó 3 noches en febrero de 2024
Respuesta de Charmaine Blair, el 5 feb. 2024
Dear Sheila,Thank you for your review of your stay at Royal Decameron Montego Beach. We apologize for the issues you experienced, including the phone and sauna not working, noise disturbances, and the lack of towels and buffet food. We appreciate your positive feedback regarding the staff and entertainment. We will address the mentioned problems to ensure a better experience for our future guests. We hope you still enjoyed your time at our hotel despite these inconveniences.Best regards,Guest Services Manager

4/10 Malo

Shanique

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Charmaine Blair, el 7 feb. 2024
Dear Guest Shanique,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Guest Services Manager

8/10 Bueno

Denise

Se hospedó 4 noches en enero de 2024
Respuesta de Charmaine Blair, el 23 mar. 2024
Dear Denise,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 Bueno

Darcy

Se hospedó 9 noches en enero de 2024
Respuesta de Charmaine Blair, el 3 feb. 2024
Hello Darcy,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just awesome
Se hospedó 2 noches en enero de 2024
Respuesta de Charmaine Blair, el 26 ene. 2024
Thank you, Michael, for your kind review of the Royal Decameron Montego Beach. We are delighted to hear that your experience was awesome. Our team always strives to provide friendly and exceptional service to our guests. We hope to welcome you back for another great stay in the future.

8/10 Bueno

Kedan

Viaje en pareja
Le gustó: Servicio y personal
Rooms needed a bit of ugrading in terms of shower, safe and air con
Se hospedó 4 noches en enero de 2024
Respuesta de Charmaine Blair, el 23 ene. 2024
Thank you for your review, Kedan. We appreciate your feedback on the rooms at Royal Decameron Montego Beach. We will take note of your comments regarding the shower, safe, and air conditioning and work towards upgrading them. Your satisfaction is our priority, and we aim to provide a comfortable and enjoyable stay for all our guests.Regards

8/10 Bueno

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay. You get access to both properties and that was a plus for us. The room was a bit dated and the bed was uncomfortable but if you don’t plan to be in your room that much like us it’s an excellent choice. The tv would turn itself on and off and the remote wouldn’t work most of the time. Needs updates. Staff was very pleasant and made us feel at home. The food was some of the best that we’ve had at an all exclusive. If you know you know. We definitely would come back. Breath taking views of the ocean was everything for us. It’s a beautiful place. You can’t beat it for the price.
Se hospedó 5 noches en enero de 2024
Respuesta de Charmaine Blair, el 20 ene. 2024
Thank you for your review, Barbara. We're glad you enjoyed your stay at the Royal Decameron Montego Beach. We apologize for the inconvenience caused by the dated room and uncomfortable bed. We'll make sure to address these issues with our maintenance team. We appreciate your positive feedback about our staff and the food. It's wonderful to hear that you had a great time and enjoyed the breathtaking views of the ocean. We look forward to welcoming you back in the future.

4/10 Malo

Davia

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The fine Dining was a great addition, but we waited over a hour to be serve after seated . The wait was also long to be seated after arriving at restaurant. My bathroom faucet was dirty .
Se hospedó 2 noches en enero de 2024
Respuesta de Charmaine Blair, el 23 ene. 2024
Thank you for your review, Davia. We appreciate your feedback regarding the fine dining experience and apologize for the long wait both to be seated and served. We apologize for the cleanliness issue with your bathroom faucet as well. We will address these concerns with our team to ensure a better experience for our guests in the future. Thank you for bringing it to our attention.

8/10 Bueno

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The food, staff, sceneries and the water was excellent
Se hospedó 2 noches en enero de 2024
Respuesta de Charmaine Blair, el 17 ene. 2024
Thank you for your review, Lisa! We're glad to hear that you enjoyed the food, staff, scenery, and water at the Royal Decameron Montego Beach. We strive to offer excellent service and create a welcoming environment for our guests. Your positive feedback is greatly appreciated.

2/10 Terrible

BAYRON

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Charmaine Blair, el 11 ene. 2024
Hello Guest Bayron,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 Excelente

Thai

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
friendly staff, close to airport, sketchy neighborhood
Se hospedó 4 noches en diciembre de 2023
Respuesta de Charmaine Blair, el 9 ene. 2024
Dear Thai,Thank you for your review of the Royal Decameron Montego Beach hotel. We appreciate your feedback. We are glad to hear that the staff was friendly and that the hotel is conveniently close to the airport. However, we apologize if you found the neighborhood to be sketchy. We take the safety and comfort of our guests seriously and are continuously working on improving our surroundings. We hope you enjoyed your overall stay with us and look forward to welcoming you back in the future.Warm regards,