Diseño del edificio

Opiniones de Embassy Suites by Hilton Monterey Bay Seaside

3.5 out of 5
Embassy Suites by Hilton Monterey Bay Seaside
1441 Canyon Del Rey Blvd, Seaside, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 668 de 1141 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 1141 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 93 de 1141 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 62 de 1141 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1141 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

8.6/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cristian

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Restrooms in lobby with really bad urine odor
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 20 dic. 2023
Dear Cristian,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon.Best,Teri OwensGeneral Manager

10/10 Excelente

Rosa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy excelente limpio todo accesible para hacer todo . Mis niñas encantadas del lugar
Se hospedó 2 noches en julio de 2023
Respuesta de GM, el 1 ago. 2023
Dear Rosa,All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday.Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Jasmin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A sido fácil las personas de limpieza muy amables
Se hospedó 2 noches en abril de 2023
Respuesta de GM, el 18 abr. 2023
Dear Jasmin,We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your nice comments with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Catalina

Se hospedó 2 noches en abril de 2023
Respuesta de GM, el 18 may. 2023
Dear Catalina,Thank you for sharing the awesome rating of your experience, and please visit us again.Best,Teri OwensGeneral Manager

8/10 Bueno

Alejandra

Se hospedó 1 noche en febrero de 2023
Respuesta de GM, el 15 mar. 2023
Dear Alejandra,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Teri OwensGeneral Manager

10/10 Excelente

Saira

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cómoda estadía muy recomendable
Respuesta de GM, el 5 ene. 2023
Dear Saira,We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.Sincerely,Teri OwensGeneral Manager

8/10 Bueno

Antonio

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
...
Respuesta de GM, el 17 dic. 2022
Dear Antonio,We are happy to hear from you and glad to know your stay was pleasant. We sincerely appreciate you taking the time to review our hotel. We would love to host you again soon.Sincerely,Teri OwensGeneral Manager

8/10 Bueno

Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen lugar
Fue muy limpia la habitación , todo muy bien organizado . Lo único que no me gusto las camas pedí Queen , y me dieron full … pero en general todo fue agradable .
Se hospedó 1 noche en octubre de 2022
Respuesta de GM, el 31 oct. 2022
Dear Carmen,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vacaciones en familia
Excelente lugar y ubicación. El trato genial.
Se hospedó 1 noche en agosto de 2022
Respuesta de GM, el 10 sept. 2022
Dear Anonymous,Thank you for being our guest! We are delighted to hear your stay was so enjoyable! Thank you for taking the time to share your experience.Sincerely,Teri OwensGeneral Manager

10/10 Excelente

Shadia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien
Se hospedó 1 noche en julio de 2022
Respuesta de GM, el 25 jul. 2022
Dear Shadia, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our Embassy Suites. We look forward to being your hotel of choice when in the area. Sincerely, Teri Owens General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un hotel familiar muy bonito y cómodo! El desayuno súper completo! Sin duda volveríamos
Se hospedó 1 noche en diciembre de 2021
Respuesta de GM, el 4 ene. 2022
Dear Anonymous, On behalf of our entire team, I would like to thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Sincerely, Teri Owens General Manager

8/10 Bueno

Norma ali

Viaje familiar
Bueno
Se hospedó 3 noches en noviembre de 2021
Respuesta de GM, el 29 nov. 2021
Dear Norma ali, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Sincerely, Teri Owens General Manager

8/10 Bueno

Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno y agradable
Muy bueno y cómodo, lo único poco agradable es que te cobran un parqueo que es parte del mismo establecimiento y es abierto.
Se hospedó 1 noche en agosto de 2021
Respuesta de GM, el 10 ago. 2021
Dear Carlos, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Sincerely, Teri Owens General Manager

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en abril de 2021

8/10 Bueno

Ma Jhoecel

Viaje familiar, Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
Clean, quiet and safe
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 15 abr. 2024
Dear Ma Jhoecel, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Teri Owens, GM

10/10 Excelente

WHITNEY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 14 abr. 2024
Dear WHITNEY, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

10/10 Excelente

Hakim

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great and excellent except the elevators were slow and took time to get up to the top floors.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 14 abr. 2024
Dear Hakim, I’m happy to learn that you found everything great and excellent. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Best, Teri Owens, GM

8/10 Bueno

Amardeep

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel but there are too many additional fees on top of the nightly rate such as parking fee, destination fee, and resort fee.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 11 abr. 2024
Dear Amardeep, We are thrilled to hear from you and sincerely appreciate your review. We are delighted that you enjoyed your stay with us. However, we are sorry to hear about your frustration with our amenity fees, and we have made a note of it. We value feedback like yours as it enables us to improve our services and enhance the experience of our future guests. Best, Teri Owens, GM

8/10 Bueno

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beginning to show its age, but still nice. Front desk staff can be standoffish at times.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 10 abr. 2024
Dear Judith, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Teri Owens, GM

10/10 Excelente

Dominic, Concord

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice location and spacious rooms. Breakfast has a great variety of food. Close to local attractions and sights. Would definitely stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 10 abr. 2024
Dear Dominic, We are thrilled to hear such positive feedback! Thank you for taking the time to leave us a generous review. Most importantly, we truly appreciate your patronage and it was our pleasure to host you. We hope you will have the opportunity to visit us again in the near future. Best, Teri Owens, GM

10/10 Excelente

Carmelo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 10 abr. 2024
Dear Carmelo, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Teri Owens, GM

8/10 Bueno

Alyssa

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super safe and kid friendly. Breakfast buffet was 8/10. Super great options and strong coffee. No hot tub but warm pool for cool spring days. Dog park and Safeway very close. I would stay against best option with an indoor pool!
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 10 abr. 2024
Dear Alyssa, It is wonderful to hear that you had a nice experience with us and are considering staying with us again! I will make sure to pass on your kind feedback to our entire staff. Our team works hard to ensure our guests feel comfortable and it's great to know that we have succeeded in your case. Thank you for choosing us and we hope to see you soon! Best, Teri Owens, GM

2/10 Terrible

manoj

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was disappointing..
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 8 abr. 2024
Dear manoj, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Teri Owens, GM

8/10 Bueno

Alessandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the staff was courteous and super nice, especially the staff for the morning breakfast, very helpful, keeping the area although the many guests that they had to attend. In particular In particular George T. was super friendly and nice to everyone
Se hospedó 7 noches en marzo de 2024
Respuesta de GM, el 8 abr. 2024
Dear Alessandra, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens, GM

10/10 Excelente

Marysol

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the last place we booked when the slide cut off access to Big Sur last week. So glad we did. We were going to extend our stay at the garden inn but figured a change of scenery would be good. Omg! So glad we did as it was an amazing stay. Loved the hotel and staff. Wow… looking back the staff really were kind and friendly made the visit.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 8 abr. 2024
Dear Marysol, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and property. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Teri Owens, GM

8/10 Bueno

Yevgeniya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is good, room was clean and spacious
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 7 abr. 2024
Dear Yevgeniya, Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon! Best, Teri Owens, GM

6/10 Aceptable

Rami

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
No room service?? Why did I’ve to ask for it while it should be done on a daily basis. Also some employees have artitude and not pleasant. Specially the one working in Starbucks. Be pleasant and joyful to attract more customers.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 6 abr. 2024
Dear Rami, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Teri Owens, GM

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice family place
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 3 abr. 2024
Dear Luis, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Teri Owens, GM

8/10 Bueno

marianne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Nice suite set up.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 4 abr. 2024
Dear marianne, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and suites. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Teri Owens, GM

8/10 Bueno

victor, goleta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and updated
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 1 abr. 2024
Dear victor, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Teri Owens, GM

8/10 Bueno

Eric

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Servicios
Loved our suite with a great view of the bay. Also love the breakfast. Will stay here again!
Se hospedó 5 noches en marzo de 2024
Respuesta de GM, el 1 abr. 2024
Dear Lisa, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Teri Owens, GM

10/10 Excelente

Victor

Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Serg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 28 mar. 2024
Dear Serg, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Teri Owens, GM

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for families
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear David, We appreciate your positive feedback and would like to extend a warm welcome for you to visit us again anytime. Thank you! Best, Teri Owens, GM

10/10 Excelente

Eva

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful time and will soon come again. The employees were so accommodating and went above and beyond to make me and my family comfortable. The employees who serviced the buffet and table areas were especially a great!
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Eva, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Teri Owens, GM

10/10 Excelente

Alyssa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable with three kids
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 25 mar. 2024
Dear Alyssa, What an excellent rating! I am thrilled to see that you had a comfortable stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Teri Owens, GM

4/10 Malo

Juan

Viaje familiar
No le gustó: Limpieza y servicio y personal
Front desk staff were not very friendly and a lady was even rude when I let her know I had lost my key card. I’ve stayed at several embassy suites properties and this is was my worst experience as far as service. Also, the conditioner bottle in the shower was empty. Just a poor experience overall. I hope it’s just this location and not the direction of embassy suites is going.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 24 mar. 2024
Dear Juan, Thank you for bringing this to our attention. I would like to express my deepest apologies for the lapses in service that you experienced during your stay. We are committed to providing the highest level of hospitality and would like to assure you that we will take appropriate steps to prevent such lapses in the future. We value you as our loyal guest and hope to have another opportunity to deliver the exceptional stay that is the signature of the Embassy Suites experience. Again, I offer my apologies; please do not hesitate to contact us if you have any concerns or questions. Sincerely, Teri Owens GM

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Megan, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Teri Owens, GM

10/10 Excelente

BLANCA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First time of many more stays at Embassy suites. The customer service was great very welcoming. The cleanliness of rooms and amenities was great. Definitely will book again.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 17 mar. 2024
Dear BLANCA, This is what we LOVE to hear; thank you for making our day! Our dedicated team members strive to provide comfort and friendly service to every guest, and it is wonderful to know we delivered! We hope you look forward to your next visit as much as we do. Best, Teri Owens GM

6/10 Aceptable

LARRY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
didn't care for the remodel, i liked the greenery' the food wasn't up to the standards i recall
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 13 mar. 2024
Dear LARRY, We are sorry to hear that our updates and dining experiences did not meet your expectations. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Teri Owens GM

10/10 Excelente

Gennifer

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Meleisa

Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 28 mar. 2024
Dear Melesia, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Teri Owens, GM

10/10 Excelente

Saman

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed here because my daughter's team had a meet. Overall i would say very friendly and professional staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 6 mar. 2024
Dear Saman, We wanted to express our gratitude for the kind rating you left us. Knowing that our team had a positive impact on your stay is truly thrilling and we appreciate your feedback. We enjoyed having you as our guest and hope to have the opportunity to welcome you back in the future. Best, Teri Owens GM

10/10 Excelente

Bradley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close proximity to all the sites to see.
Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 8 mar. 2024
Dear Bradley, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens GM

10/10 Excelente

Madhu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Beth

Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Beth, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

8/10 Bueno

Elizabeth, Lockwood

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
FFA was there the last two days - no fault of the facility. It was noisy and hard to have breakfast in the mornings since there were so many kids there. Staff managed as best they could due to the circumstances. Surprisingly, my room was nice and quiet though.
Se hospedó 3 noches en enero de 2024
Respuesta de GM, el 29 feb. 2024
Dear Elizabeth, Although there were some imperfections, I am delighted to learn that you had a pleasant stay. Thank you for taking the time to share your positive feedback with us and other travelers. We hope you will consider visiting us again for a flawless experience. Best, Teri Owens GM

4/10 Malo

Sabrina

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 29 feb. 2024
Dear Sabrina, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Teri Owens GM