Sábanas de algodón egipcio y caja de seguridad en la habitación

Opiniones de SureStay Hotel by Best Western Seaside Monterey

2.5 out of 5

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 277 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 362 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 170 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 95 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 101 de 1005 opiniones" "

7.4/10

Limpieza

7.8/10

Servicio y personal

7.0/10

Servicios

7.2/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Samuel

Viaje en pareja
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mucho ruido en los cuartos
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 7 feb. 2024
Hello Samuel, Lamentamos escuchar que experimentó ruido durante su estancia en nuestro hotel. Valoramos la comodidad de nuestros huéspedes y tomaremos esta preocupación en consideración para futuras mejoras. Agradecemos su feedback y le invitamos a contactar directamente a nuestra gerencia para abordar cualquier inquietud adicional. Estamos comprometidos en brindar una experiencia placentera a todos nuestros huéspedes.

10/10 Excelente

Celina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR, el 6 sept. 2023
Hi Celina,Your perfect 5-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

8/10 Bueno

Laura Alejandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está muy bien para llegar a descansar y desayunar. Todo en Monterey está cerca así que es buena opción
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 3 ago. 2023
Hi Laura Alejandra,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excelente

Alexjandro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR, el 16 jul. 2023
Hi Alexjandro,Thank you for your positive review! We're delighted to hear that you found our place to be good. We strive to provide a pleasant experience for our guests and appreciate your feedback. We look forward to welcoming you back in the future.

10/10 Excelente

Alejandra

Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR, el 5 jul. 2023
Hi Alejandra,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 Terrible

transito

Se hospedó 1 noche en enero de 2023
Respuesta de Sophia CSR, el 7 mar. 2023
Hi Transito,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 Excelente

Cristian, Hawaiian gardens

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 14 jul. 2022
Hello Cristian, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Bueno

Esteban

Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 22 jun. 2022
Hello Esteban, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is clean
Se hospedó 2 noches en junio de 2022
Respuesta de Sophia CSR, el 15 jun. 2022
Dear Ana, Thank you for staying with us. Guest satisfaction is our number one objective so we really appreciate the input regarding our cleanroom. We hope to see you again to deliver you a 5-star experience.

10/10 Excelente

Jorgelina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 16 dic. 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excelente

luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 22 ago. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excelente

adrian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021
Respuesta de Manager, el 17 sept. 2021
On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excelente

LAURA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Habitación renovada
La habitación estaba renovada y era espaciosa, el baño contaba con un lavabo grande y muy buena luz. La cama era muy cómoda y tenía luces individuales de lectura. Hay opciones de restaurantes en las inmediaciones. Por la mañana dieron un desayuno empaquetado en una bolsa.
Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 7 jul. 2021
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excelente

Jorgelina

Se hospedó 1 noche en mayo de 2021
Respuesta de Manager, el 20 may. 2021
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2021
Respuesta de Manager, el 29 mar. 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 Bueno

Leticia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de Manager, el 14 feb. 2021
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

2/10 Terrible

JORGE L.

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2020
Respuesta de Manager, el 2 dic. 2020
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 Bueno

Miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2020
Respuesta de Manager, el 5 jun. 2020
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

10/10 Excelente

Bianca

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Large and renovated room.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 18 abr. 2024
Hi Bianca,We are thrilled to hear you had a positive experience with our friendly staff and enjoyed your spacious, renovated room. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.

8/10 Bueno

bruce

Viaje familiar con niños
Le gustó: Servicio y personal
I said limited dining above but I mean that there weren't a lot of seating options in the breakfast area. But overall, great staff & nice spot.
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 18 abr. 2024
Hi Bruce,I appreciate your feedback regarding the breakfast area seating options. We're glad you found our staff great and enjoyed the location. We'll certainly consider your input to enhance the breakfast experience. Looking forward to hosting you again soon!

2/10 Terrible

Angelica

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Unfortunately this place is just filthy.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi Angelica,We're truly sorry to hear about your experience. Cleanliness is a top priority for us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll address the issue promptly to ensure a better experience for our guests in the future. If there's anything else we can do to improve, please don't hesitate to let us know.

10/10 Excelente

maureen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 16 abr. 2024
Hi Maureen,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcome our guest's ideas and suggestions. Hope to see you very soon!

8/10 Bueno

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy access to the freeway
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Maria,We're pleased to hear you found our hotel conveniently located near the freeway. Your feedback is valuable to us as we strive to provide a convenient experience for all our guests. We appreciate you taking the time to share your thoughts and hope to welcome you back soon.

4/10 Malo

James

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Heater does not work when temp will be 40⁰ tonight. Turns on after being set to 72⁰ and turns off in under 30 seconds of running. Will not turn back on unless thermostat remote is altered. Called Ftont Desk at 8:22 pm. No response. Left detailed message with cell #. No response. Front Desk hours are 8 am - 10 pm. Walked to Front Desk. Doors locked. Lights off. Inappropriately freezing!
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 8 abr. 2024
Hi James,We apologize for the inconvenience you experienced with the heater during your stay. Your comfort is our priority, and we regret that we fell short of meeting your expectations. Rest assured, we'll address the maintenance issue promptly and improve our communication process to ensure timely responses to guest concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

10/10 Excelente

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Neat small rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 7 abr. 2024
Hi Kevin,Thank you for highlighting our neat small rooms. We strive to provide comfortable accommodations for our guests. We appreciate your feedback and hope to welcome you back for another pleasant stay.

6/10 Aceptable

Cathy

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The only thing I liked about it that the room was clean but everything in the room was very small or lack of sitting area no table awkward areas to have coffee pot a chair in the corner and no table to sit at even if we took food back to the room, breakfast was terrible and not worth going
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 7 abr. 2024
Hi Cathy,We're glad to hear that you found the room clean, but we apologize for the inconvenience caused by the lack of space and amenities. Your feedback is valuable, and we'll consider it to improve our accommodations. We're sorry to hear about your dissatisfaction with breakfast, and we'll work to enhance the dining experience for our guests. Thank you for sharing your thoughts, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Bueno

Kate Ashley

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a really nice option for the price
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 5 abr. 2024
Hi Kate,We're thrilled you found our accommodations to be a great value for the price. Your satisfaction means a lot to us, and we look forward to providing you with another wonderful experience in the future. Thank you for choosing us!

10/10 Excelente

Brenda

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Amazing staff, rooms were clean and area is very safe.
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR, el 5 abr. 2024
Hi Brenda,Thank you for recognizing our amazing staff and their dedication to cleanliness. We're delighted you felt safe in our area. Your satisfaction is our priority, and we hope to welcome you back for another excellent stay soon.

10/10 Excelente

Lucy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 5 abr. 2024
Hello Lucy,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Our room on the first floor across from office was very noisy due to being on the street. It would be nice to supply guests with ear plugs.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 29 mar. 2024
Hi Richard,Thank you for bringing this to our attention. We apologize for the inconvenience caused by the noise from the street during your stay. Your feedback is valuable, and we'll explore options to mitigate noise disturbances, such as providing earplugs for guests. Our goal is to ensure a comfortable stay for all our guests, and we appreciate your understanding. Hope to have the opportunity to better accommodate you in the future.

10/10 Excelente

Jenna

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was beautiful and nice. Only slight inconvenience was there's no smoking on property. Simple solution was to take a short walk which was nice.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Jenna,We appreciate your feedback on our property and are glad to hear you found it beautiful. The comfort of all our guests is a priority, hence our no-smoking policy. We're pleased you were able to find a solution by taking a short walk. Thank you for choosing to stay with us!

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Someone hit our vehicle and left a dent on the fender. Possibly a suitcase
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Michael,We regret to hear about the incident with your vehicle. Please contact our management team directly to address this matter further. Thank you for your feedback, and we hope to welcome you back in the future.

6/10 Aceptable

Demetrio N

Viaje familiar con niños
I liked the courtesy call and that they waited on us to get there. I also very much appreciated that they had almond milk since my son is allergic to milk itself. What I didn't like is that they didn't have extra blankets and that some of the breakfast items were expired.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 18 mar. 2024
Dear Guest,We're delighted to hear you appreciated our courtesy call and accommodation of dietary needs. However, we apologize for the oversight regarding extra blankets and expired breakfast items. Your feedback is invaluable, and we're addressing these issues promptly to enhance guest satisfaction. Thank you for bringing these matters to our attention.

10/10 Excelente

José

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Property has many convenience stores accessible for your stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 18 mar. 2024
Hello José,We appreciate you taking the time to highlight the convenience of nearby stores during your stay. We aim to provide easy access to essentials for all guests to enhance their experience. Your feedback is valuable to us and we hope you had a pleasant time exploring the area.

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Sophia CSR, el 18 mar. 2024
Hi Michael,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give in your comments and suggestions. We hope to provide you with a flawless experience in the future!

8/10 Bueno

Yen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Yen, We appreciate you choosing to stay with us! If there were any aspects of your experience that we could improve, please feel free to reach out to us directly. We hope to welcome you back soon for an even better stay!

8/10 Bueno

Kristi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very affordable and easy in and out
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello Kristi,We are pleased to hear that you found our hotel to be affordable and convenient for your needs. Your feedback is valuable to us! If you have any further comments or suggestions, please feel free to reach out to us.

4/10 Malo

RENANTE

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Noisy neighbor and loud,squeaking above floor. We were not able to get sleep due to these reasons.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 6 mar. 2024
Hello RENANTE, We regret to hear about the disturbances during your stay and apologize for the inconvenience caused. Your feedback is valuable, and we encourage guests to report any disruptions for immediate action. Our team is available to address such concerns promptly to ensure a comfortable stay for all guests.

2/10 Terrible

Victor

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Victor,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any feedback you may have so we can address any issues.

10/10 Excelente

Berlyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My partner and I stayed here over the weekend. The breakfast option have plenty choices. The staff are very easy to talk to and friendly. The parking was good.
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager, el 27 feb. 2024
Hello Berlyn,We're thrilled to hear that you enjoyed our breakfast options, found our staff accommodating, and had a good experience with parking during your stay. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable visit.

6/10 Aceptable

Misty

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Sophia CSR, el 21 feb. 2024
Hi Misty,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

2/10 Terrible

Dalton

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 18 feb. 2024
Hello Dalton,We regret to hear that your experience did not meet your expectations. Please feel free to reach out to our hotel directly with any concerns so we can address them promptly.

2/10 Terrible

Richard

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
I spent $150 for a room with a jetted Tub only to find out that everything was dirty. The bathtub was dirty, walls were dirty, windows looked like they’ve never been clean, spiderwebs on the ceiling, loose hair on towels and in the ice bucket, and the chair that was in the room had dirt on the seat. The staff was nice but overall was not a pleasant time. Being in the military, it doesn’t take much to make me comfortable but the experience here was disappointing.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 12 feb. 2024
Hi Richard,We apologize for the cleanliness issues you encountered during your stay. Providing a comfortable and hygienic environment is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will promptly address these concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

2/10 Terrible

luis

Viaje de negocios
No le gustó: Limpieza
I didn’t like that some of the guess where up all night and made a lot of noise, couldn’t have a good sleep night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 10 feb. 2024
Hello luis,We apologize for any inconvenience caused by the noise disturbance during your stay. Our team strives to ensure a peaceful environment for all guests, and we regret if this fell short during your visit. We appreciate your feedback and will address this with the appropriate departments to improve the overall experience for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Sunshine

Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Sunshine, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us with any specific feedback so we can make improvements for our future guests. We value your input and would appreciate the opportunity to address your concerns.

10/10 Excelente

Mele k

Le gustó: Limpieza
Friendly and clean
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 30 ene. 2024
Hello Mele k,Thank you for sharing your positive feedback! We're thrilled to hear that you found our hotel to be both friendly and clean. It's always our goal to provide excellent service and maintain a high standard of cleanliness. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

hector

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello hector,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out. We hope to welcome you back soon for another fantastic stay!

8/10 Bueno

Patricia, Simiane Collongue

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 17 ene. 2024
Hello Patricia, Thank you for choosing to stay with us! We hope you had a pleasant experience during your visit. Should you have any further feedback or suggestions, please don't hesitate to reach out to our hotel directly. We value your input and would love to ensure your future stays are even more enjoyable. We look forward to welcoming you back for another great stay soon!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Monterey Stay
The only drawback to our stay was the lack of water pressure in the shower.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 17 ene. 2024
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the water pressure in the shower. Our team has been notified and will look into this matter further to ensure it is resolved. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Neil

Viaje en pareja
A bit noisy as on a street with moderate traffic but understandable. Very clean room.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 16 ene. 2024
Hello Neil,Thank you for choosing our hotel for your stay. We apologize for any inconvenience caused by the street noise, as it is something beyond our control. However, we are glad that you found your room to be very clean. We strive to provide a comfortable and spotless environment for our guests. We appreciate your feedback and hope to welcome you back in the future.