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Opiniones de Sand Castle Inn

2 out of 5
Sand Castle Inn
1011 La Salle Ave, Seaside, CA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 481 de 1011 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 330 de 1011 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 123 de 1011 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 1011 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 1011 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cristian

Le gustó: Limpieza
I like the room and everything was excellent
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 3 ago. 2023
Dear Cristian, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

10/10 Excelente

Silvia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Care Team, el 11 jul. 2023
Dear Silvia, many thanks for your glowing review of our hotel. At Sand Castle Inn Seaside, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Seaside!Kind regards,Customer Care Team

10/10 Excelente

Catalina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente atención
Se hospedó 1 noche en agosto de 2022
Respuesta de Front Desk, el 30 ago. 2022
HelloWe thank you for staying with us.

8/10 Bueno

Javier

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio todo renovado. Súper!
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Hugo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo estuvo muy bien tanto en limpieza como es hospitalidad , sólo un detalle se dejó en el refrigerado una bebidas por la mañana y al regreso del trabajo no estaban !!
Se hospedó 3 noches en octubre de 2021
Respuesta de Kappt, el 25 oct. 2021
Thank You

10/10 Excelente

Esteban

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Sand Castle Inn, el 7 sept. 2021
Thank you for the positive rating. We appreciate you staying with us and look forward to hosting you again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's ok and just 5 minutes away from the ocean
Se hospedó 2 noches en junio de 2021
Respuesta de EJ, el 20 jun. 2021
Thank you for your feedback! We appreciate the positive rating.

8/10 Bueno

german

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien tal vez volvería a reservar ahí
Se hospedó 1 noche en abril de 2021
Respuesta de Guest Experience Team, el 8 abr. 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en junio de 2020
Respuesta de Customer Care Team, el 24 jun. 2020
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

8/10 Bueno

Fidias

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Han intentado quedarse con mi dinero 2 veces!
El hotel puedo decir que es el más limpio y confortable de la zona en lo referente a calidad precio. El check - in es un poco seco y poco amable por parte de los propietarios. Un consejo: gestionan muy mal, quiero decir que tuve problemas para recuperar mi depósito de 100$ en cash, no se acordaban ni lo tenían registrado ni lo dejan reflejado en el recibo que te dan, tuvo que venir el manager a solucionarme el problema. Y lo último de todo es que a pesar de que pagué con Cash me cargaron en mi tarjeta de crédito la habitación por segunda vez, a la semana siguiente me di cuenta y estuve reclamando mi dinero y ellos insistían que yo no llevaba la razón hasta que revisaron las grabaciones de la cámara ante mi petición de que lo hiciesen, en mi opinión su mala gestión me ha dejado entrever que han intentado quedarse con mi dinero 2 veces.
Se hospedó 2 noches en mayo de 2020
Respuesta de Customer Care Team, el 4 jun. 2020
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

10/10 Excelente

carlos

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen Hotel
Buen lugar donde hospedarse, zona tranquila y además restaurantes para poder cenar bien y buen precio, además de una magnífico trato por parte de los empleados del hotel, volvería seguro.
Se hospedó 2 noches en octubre de 2019
Respuesta de Sand Castle Inn, el 16 nov. 2019
Thank you for staying with us at the Sand Castle Inn, Seaside, Monterey. We hope you enjoyed your stay as much as we enjoyed having you. We strive to make all our guests feel welcome and if anything was not quite up to par, please let us know. Your comments and opinions will help us continue to provide the highest quality of service and accommodations to our guests. Best Wishes, Hotel Management.

8/10 Bueno

Sarah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large room. Covered the basics. The blanket could have been a bit more substantial for a better night's sleep, but it did the job.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 28 mar. 2024
Dear Sarah, thank you for staying with us and for taking the time to share your feedback. We're pleased to hear that you enjoyed the spaciousness of your room. We apologize if the blanket did not provide the level of comfort you desired for a good night's sleep. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our amenities for future guests. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay.Kind regards,Customer Care Team

8/10 Bueno

Jan

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
It was good. The floor was really dusty and dirty. Other than that, it was a nice room.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Care Team, el 26 mar. 2024
Dear Jan, thank you for sharing your feedback with us. We're glad to hear that you had a good experience during your stay. However, we apologize for the cleanliness issues you encountered with the dusty and dirty floor. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of this standard during your visit. Rest assured, your comments will be shared with our housekeeping team for immediate attention to ensure that all areas of the room are thoroughly cleaned. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards,Customer Care Team

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quaint. Friendly staff. Close to restaurants, walking distance to Costco, Target, Panera, Marshall's, Ross, World Market. Very quiet even though it is sitauted between two main thoroughfares. Just minutes from the beach
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 26 mar. 2024
Dear Daniel, thank you for letting us know you had a great stay at Sand Castle Inn Seaside. We're glad our clean, quaint, and convenient accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Customer Care Team

10/10 Excelente

Iridian

Viaje en pareja, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved it
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 26 mar. 2024
Dear Iridian, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team

8/10 Bueno

desiree

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 18 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location, super clean. Great deal for an overnight while traveling.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 16 mar. 2024
Dear Donna, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our favorable location and top-notch facilities. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean! Great location
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 16 mar. 2024
Dear Erik, we are happy to have hosted and served you exceptionally well at the Sand Castle Inn Seaside. Thank you for your kind words about our excellent location. We are glad you found your room nice and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. We shall be thrilled to accommodate you on all your trips to Seaside, with our facilities running at their best.Kind regards,Customer Care Team

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 12 mar. 2024
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excelente

Tiffany

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This owners were so polite. Easy check in. Safe and very clean! Absolutely would stay again!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 12 mar. 2024
Dear Tiffany, we are happy to have hosted you and served you well at Sand Castle Inn Seaside. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our quick check-in, safe facilities, and polite services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team

10/10 Excelente

Claudia

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 26 mar. 2024
Dear Claudia, we are happy to have hosted you and served you well at the Sand Castle Inn Seaside. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Customer Care Team

10/10 Excelente

Magali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 1 mar. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Michelle

Viaje con mascota
Le gustó: Limpieza y condiciones de la propiedad
Check in was quick and easy. Property was clean and well kept. Easy to get to Monterey area
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 29 feb. 2024
Dear Michelle, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and convenient accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to appreciate our quick and easy check-in services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

10/10 Excelente

Sadie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay, we will definitely go back. The rooms were very clean and smelled nice upon entry. I like the soaps they provide as well. Check in was quick and painless. Room was incredibly affordable too which was great because the room was very luxurious. I think I read that it was newly renovated. The only thing I could complain about is that the shower heat was very low. We couldn’t get it past “warm” so we had quick coldish showers. It was also stuck on shower so no baths. There were also no grippies on the floor in the bath so my toddler fell a few times because of it, but that is all. The stay was fantastic and I plan to stay here again. Also, it’s across from a Tesla dealership, but near a lot of restaurants.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 28 feb. 2024
Dear Sadie, thank you for choosing to stay with us and for taking the time to share your experience! We're thrilled to hear that you had a great stay and found our rooms clean, luxurious, and newly renovated. Your compliments about our check-in process and friendly staff are truly appreciated. We apologize for any inconvenience caused by the low shower heat and the lack of grippies in the bath; rest assured, we'll address these concerns promptly to ensure the safety and comfort of our guests. We're delighted that you plan to stay with us again, and we look forward to welcoming you back soon!Kind regards,Customer Care Team

4/10 Malo

Rob

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
This property is an average budget friendly place that says it's dog friendly. It is not dog friendly. We spent more in hidden fees for the two dogs than we did in the room. On top of that they have no space set up for the pets to be at all. This place did not command the fees paid.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 27 feb. 2024
Dear Rob, we apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and welcoming environment for all of our guests, including those with pets, is important to us; we regret that we fell short of your expectations in this regard. Your feedback regarding our pet policy and amenities is valuable to us, and we will certainly take it into consideration as we strive to improve the quality of our dog-friendly facilities and services. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Kind regards,Customer Care Team

10/10 Excelente

Gokul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice rooms, good checkin experience
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 22 feb. 2024
Dear Gokul, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our lovely rooms and pleasant check-in service. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

6/10 Aceptable

Elainna

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 21 feb. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bueno

Nekiyah

Le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 20 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Malo

Neal

I wanted to check in early and was told I needed to pay an additional fee. There were no other guests on site and all of the rooms had not been used the previous day. After waiting 2 hours I was given my room key.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 9 feb. 2024
Dear Neal, we apologize for the inconvenience you experienced during check-in. Our aim is to provide a seamless and accommodating experience for all our guests, and we regret falling short of meeting your expectations on this occasion. We understand the importance of early check-in, especially when circumstances allow. We apologize for any miscommunication regarding additional fees. Your feedback will be shared with our team to ensure better coordination and clarity in such situations. We regret that your visit to our hotel was not as fruitful as we wished, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Kind regards,Customer Care Team

8/10 Bueno

Toshi

Le gustó: Servicios
Shampoo and lotion are there to yse
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 8 feb. 2024
Dear Toshi, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Sand Castle Inn Seaside. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with the provided toiletries makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Kind regards,Customer Care Team

10/10 Excelente

Shelly

Viaje familiar
Good stay. Clean rooms, comfy beds, hot shower, nice staff.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 7 feb. 2024
Dear Shelly, we are pleased that you thoroughly enjoyed your time at Sand Castle Inn Seaside. We appreciate you letting us know how satisfied you were with our rooms, beds, shower facility, and staff team. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Seaside.Kind regards,Customer Care Team

10/10 Excelente

Cherrie Jude

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms look renovated, which makes it cleaner and inviting. The check-in process was great, and they accepted cats (for a $45 fee), which was lovely! The three things I'd recommend is an extra blanket in the room, a bag for the ice bucket, and and in room 114 the front part of the AC vents rattles loudly. Otherwise, Id stay here again. The location is also good as its close to stores and restaurants.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 8 feb. 2024
Dear Cherrie, thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you found our renovated rooms clean and inviting. We also appreciate your compliments on our check-in process, convenient location, and pet-friendly policy. Your suggestions regarding additional amenities have been duly noted, and we will discuss them with our administrative team as we strive to enhance the quality of our guest experience. We apologize for any inconvenience caused by the noisy AC vent and assure you that we will have our maintenance team look into this issue right away. It's wonderful to know that you would consider staying with us again, and we look forward to welcoming you back soon!Kind regards,Customer Care Team

8/10 Bueno

Basem

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We were allowed to get into our room few hours before check in time.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 6 feb. 2024
Dear Basem, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our hospitality delights us; we're glad our early check-in option impressed you greatly. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Seaside in advance, and we'll book a perfect room for your vacation. Kind regards,Customer Care Team

8/10 Bueno

Jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good. Only noise from traffic
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 1 feb. 2024
Dear Jerry, thank you for taking the time to share your feedback. We're delighted to hear that you had a very good experience during your stay. We understand that noise from traffic can be a concern, and we appreciate your understanding. If you decide to stay with us again, please feel free to let us know your preferences, and we'll do our best to accommodate them. Your comfort is our priority, and we look forward to hosting you on your next visit.Kind regards,Customer Care Team

10/10 Excelente

Andrew, Spring Branch

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice accessible room well laid out
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 6 feb. 2024
Dear Andrew, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Sand Castle Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Customer Care Team

6/10 Aceptable

jianzhong

No breakfast service
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 1 feb. 2024
Dear Jian Zhong, we appreciate you bringing your concern to our attention regarding the lack of breakfast service. We sincerely apologize for any inconvenience this may have caused during your stay. Please know that we take guest feedback seriously, and we are actively working to handle this issue to ensure a more seamless experience for our guests. We value your business and hope to have the opportunity to welcome you back, offering an improved and fully satisfying stay.Kind regards,Customer Care Team

6/10 Aceptable

david

Not an appealing place
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 1 feb. 2024
Dear David, thank you for sharing your thoughts with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We take all feedback seriously, and we would appreciate more information about the aspects that you found unappealing so that we can handle and improve upon them. We aim to provide a comfortable and enjoyable stay for all our guests, and your input is valuable to us. If you could provide specific details about your concerns, it would assist us in making the necessary improvements. We value your feedback and hope to have the opportunity to enhance your experience in the future.Kind regards,Customer Care Team

10/10 Excelente

Allison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 29 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Chase

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Central property, easy to get to. Staff was very nice and responsive.
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Care Team, el 22 ene. 2024
Dear Chase, it's our absolute pleasure to know you loved your stay with us at the Sand Castle Inn Seaside. We strive to provide excellent value to our guests through our easily accessible property, convenient location, and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Seaside.Kind regards,Customer Care Team

8/10 Bueno

Leslie

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 22 ene. 2024
Dear Leslie, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Sand Castle Inn Seaside on your next visit!Kind regards,Customer Care Team

10/10 Excelente

Esmeralda

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 19 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Sergio

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 7 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bueno

Kendric

Le gustó: Servicio y personal
Respuesta de Customer Care Team, el 19 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bare bones but fine for an overnight stay, which was all I needed. Clean, easy to fine, solo room was spacious.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 18 ene. 2024
Dear John, we thank you for honestly rating our hotel and services. Our main objective is to provide clean, spacious, convenient accommodations for our guests, and I'm glad we succeeded in doing this for you. While we have noted your description of our amenities as "bare bones" and passed it on to our management for improvement, we sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Sand Castle Inn guest experience on your next visit to Seaside.Kind regards,Customer Care Team

4/10 Malo

Joshua

There was a very obnoxious neighbor beside our room that was banging on the desks and furniture and was very obviously on drugs , kept yelling and screaming at nobody
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 16 ene. 2024
Dear Joshua, we sincerely apologize for the disruptive experience you had due to the presence of an obnoxious guest in the neighboring room during your stay. Such behavior is unacceptable, and we regret the impact it had on your overall experience. We assure you our team is addressing the situation to prevent any recurrence, as your comfort and safety are our top priorities. Should you choose to stay with us again, we are committed to providing you with a more pleasant and peaceful environment.Kind regards,Customer Care Team

10/10 Excelente

Jack

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 10 ene. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Angelina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 9 ene. 2024
Hey Angelina, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Sand Castle Inn Seaside!Kind regards,Customer Care Team

10/10 Excelente

Jewel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place
I was here for one night as part of my road trip. It can get a little noisy but besides that, there were no issues. Parking was convenient and right in front of my room. The area also felt very safe.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 29 dic. 2023
Dear Jewel, thank you for choosing our hotel during your road trip! We're glad to hear that you enjoyed the convenience of our parking facility and felt safe during your stay. We apologize for any noise disturbance and assure you we'll improve our soundproofing. We hope that no other disruptions hindered your experience with us. Please book in advance for your next visit and let us know, for we shall be thrilled to accommodate you with all our services running at their best.Kind regards,Customer Care Team

10/10 Excelente

Jared

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 29 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Mary Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service, comfortable bed, great location
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Care Team, el 29 dic. 2023
Dear Mary, we are pleased that you thoroughly enjoyed your time at Sand Castle Inn Seaside. We appreciate you letting us know how satisfied you were with our customer service, bedding, and location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Seaside.Kind regards,Customer Care Team