He recibido una copia de la evaluación que escribió, y deseo tomar un momento para responderle personalmente. Nosotros tratamos de proveerles a los huéspedes todas las comodidades de sus hogares, así es que me dio mucha pena enterarme de que usted no se sintió cómodo con el hecho de que nuestra oficina cerrase a las 11:00pm. Deseo que sepa que puede ponerse en contacto con un miembro del personal mediante usar el teléfono que se encuentra en el vestíbulo fuera de horas de oficina. Le agradezco la retro información que nos ha provisto, cosa de poder mejorar nuestro hotel continuamente. Esperamos que nos dé la oportunidad de proveerle una mejor experiencia la próxima vez que se encuentre en nuestra área.

Thanks for the review, Christopher. We certainly hope you will join us again soon.

Dear Barry, Thank you for choosing to stay with us at Extended Stay America! We appreciate your feedback and hope you had a satisfactory experience. If you have any specific suggestions or comments to help us improve, please don't hesitate to share them.We look forward to welcoming you back on your next visit!Sincerely,Hotel Management

Dear Christian, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Barry, We are delighted you had an excellent stay at Extended Stay America. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management

Dear Beautiful, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Belinda, Thank you for taking time out of your day to post a review. Although we were thrilled to read that you loved your overall stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. Your specific feedback will help us improve the dining experience for all our guests, and we are grateful for your understanding. Thank you again, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear cassandra, Thank you for sharing your experience with us! It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Dear CaTerius, Thank you for sharing your comments. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Please reach out to us for further assistance, and we hope you allow us to change your experience on the next visit. Sincerely,Hotel Management

Dear Jean, Thank you for sharing your feedback about your stay at Extended Stay America. We apologize for any inconvenience caused due to the lack of an elevator on the property. We understand how important it is for our guests, especially seniors, to have easy access to their rooms. We appreciate your business and hope to serve you better in the future.Sincerely,Hotel Management

Dear Yakesha, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Crystal, we are sorry for your experience with the reservation. Taking care of the customer is our top priority, and we hope to have an opportunity in the future to provide you with the hospitality for which we are known. Please let us know if we can be of any help; we would love to assist you anytime. Also, you can reach out to our hotel's front desk.Sincerely,Hotel Management

Dear Lisa, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. The lack of responsiveness from our staff is unacceptable, and we will address the problems. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Danielle, thank you for your candid evaluation. We regret your disappointment with the in-room amenities and the inconvenience this caused. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We will also share your observations regarding the cleanliness issues you encountered with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Nathalie, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Anita, thank you for evaluating your stay with us. We regret not meeting your expectations and that our pet fees came as a surprise to you. These fees are listed on our website, and we will share your comments appropriately. We will also share your comments with our team regarding the service issues you encountered and take steps to elevate our service levels. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management

John, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management

William, thank you for taking the time to share your feedback. We regret not meeting your expectations and are sorry for the noise disturbance you encountered. We also apologize for the cleanliness issues you outlined. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Meanwhile, we will share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management