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Opiniones de Home 1 Suites Extended Stay

2.5 out of 5
Home 1 Suites Extended Stay
2491 Eastern Blvd, Montgomery, AL

Opiniones

5.0
Puntuación de 10, es decir, Excelente. Basada en 9 de 37 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 2 de 37 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 37 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 37 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 37 opiniones" "

5.0/10

Limpieza

6.0/10

Servicio y personal

4.2/10

Servicios

5.0/10

Condiciones de la propiedad

4.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Pablo Elias Gomez

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
👍
Se hospedó 1 noche en octubre de 2023
Respuesta de Zee, el 31 oct. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

4/10 Malo

Jessica

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Our room smelled like marijuana. The kitchen sink was clogged. There was no hairdryer in the room and there weren't any available at the front desk. The smoke detector battery was low, so it was beeping all night. Called the front desk, said they would come but never did. There were cars drag racing outside all night. The continental breakfast consisted of 1 kind of granola bar and 1 kind of muffin and coffee.
Se hospedó 1 noche en marzo de 2024
Respuesta de Zee, el 11 abr. 2024
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

6/10 Aceptable

keshawn

Se hospedó 3 noches en diciembre de 2023
Respuesta de Zee, el 4 feb. 2024
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Lori

Se hospedó 3 noches en diciembre de 2023
Respuesta de Zee, el 31 dic. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

10/10 Excelente

robin

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Nice receptionist
Se hospedó 1 noche en diciembre de 2023
Respuesta de Zee, el 30 dic. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Zee, el 21 dic. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

Mike

Se hospedó 3 noches en diciembre de 2023
Respuesta de Zee, el 20 dic. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

4/10 Malo

LaMaya

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointed.
The hotel was not what i expected. The dresser was peeling, the walls were dirty, the refrigerator was dirty and the microwave aswell.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Zee, el 11 dic. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

10/10 Excelente

Gilberto

Se hospedó 2 noches en noviembre de 2023
Respuesta de Zee, el 24 nov. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

tequiria

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
There were stains on sheets and also roaches.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Zee, el 21 nov. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

10/10 Excelente

Gilberto

Se hospedó 2 noches en noviembre de 2023
Respuesta de Zee, el 19 nov. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

10/10 Excelente

Trenton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Zee, el 21 oct. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

Edrey

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Place was dirty and filthy drugs all around the area and people smoking and the room stunk . I’m hoping to hear back could not stay there the 2 night had to check in at another location the Marriott.
Se hospedó 2 noches en octubre de 2023
Respuesta de Zee, el 16 oct. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Tony

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I don’t recommend this property to anyone but of their poor customer service and their unprofessional attitude. This place was filthy and they did not even make up the beds nor spray the rooms with disinfectant!
Se hospedó 2 noches en octubre de 2023
Respuesta de Zee, el 15 oct. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Lauren

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unbelievably dirty! Cabinets were falling apart and the countertops were falling off. Most alarming was how unsafe I felt. Grown men partied outside of the room loudly until 4:30am. They got confused on the rooms they were coming in and out of and tried to come in my room on several occasions. I tried to cancel my second night but they cited their cancellation policy and would not give me money back for the room even though I experienced this danger.
Se hospedó 2 noches en octubre de 2023
Respuesta de Zee, el 16 oct. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

4/10 Malo

Lisa

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The carpet was nasty and needed to be cleaned, the sink in the bathroom was leaking and would not drain properly, the faucet in the tub was about to come off and about halfway through our stay we started seeing roaches. At that point it was too late for us to pack up and move to another hotel without loosing all of our money that we had paid towards this hotel. Luckily we where only there to sleep and shower. Plus there were other residents smoking illegal substances on the property as well.
Respuesta de Zee, el 9 oct. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Jessica

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Property is filthy. My bathtub was full of water when I arrived
Se hospedó 1 noche en octubre de 2023
Respuesta de Zee, el 8 oct. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

8/10 Bueno

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Zee, el 2 oct. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

2/10 Terrible

Rhea, Portage

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room & property was filthy. When telling the clerk about the dirty room, was told there were no other rooms. Called around and found that there was a football game in town so all motels were booked. In the end, we cleaned the room with the first aid bacterial wipes, laying towels on the floor to walk on. Stayed only 2 out of the 3 days booked.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Zee, el 20 sept. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManager

2/10 Terrible

Alexander

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For the price, it’s just not worth at the current rate of $60 dollars. First off, first room had roaches, then got a second room. The room lacked a functioning stove top and the carpet looked like it never has been cleaned. To top things, there was random bits of glass from the carpet that got stuck in my foot. Seriously, this place as advertised, its not a hotel. Its a crusty motel with no security footage, and my wife was accosted by a random gentleman in the elevator.
Se hospedó 9 noches en septiembre de 2023
Respuesta de Zee, el 19 sept. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again.Thank you for staying and we hope you give us another chance.Sincerely,HotelManagerDear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you hada nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

4/10 Malo

Robert

Viaje familiar
No le gustó: Limpieza
Spent 300$ plus for 3 nights and the accom was sad
It was not clean at all ..hair everywhere dishes was left in from the previous guest tub was dirty and bathroom sink..they had a dirty dish towel on the sink ..Didn’t have dishes in the room went to ask for some from the front desk they gave me 1 dirty plate 1 dirty pot a spoon and fork
Se hospedó 3 noches en septiembre de 2023
Respuesta de Zee, el 12 sept. 2023
Dear Visitor,I apologize for not meeting your expectations. I truly regret for disappointing you and tell you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our services. Please come back. Thank you for staying, and we hope to see you again.Thank you very much, HotelManager.

2/10 Terrible

Ryan

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 14 noches en agosto de 2023
Respuesta de Zee, el 12 sept. 2023
Dear Visitor,I apologize for not meeting your expectations. I truly regret for disappointing you and tell you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our services. Please come back. Thank you for staying, and we hope to see you again.Thank you very much, HotelManager.

2/10 Terrible

Carolyn

No le gustó: Limpieza, servicios, condiciones de la propiedad
I took pictures I would like to know how to upload Outside property is clean but inside the carpet is old/stained, stove top is rusted as well as furniture. Smell seems like incense to cover mildew smell. Would NEVER ever book at this property EVER again. Elevator not clean! Free breakfast? I will find a way to post pictures of what room really looks like. Curtain felt sticking nasty!
Respuesta de Zee, el 7 sept. 2023
Dear Visitor,I apologize for not meeting your expectations. I truly regret for disappointing you and tell you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our services. Please come back. Thank you for staying, and we hope to see you again.Sincerely,HotelManager.

4/10 Malo

karen

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Room smelled horrible. Bathroom wasn't clean. Bathroom door wouldnt close. A lot of noisy people hanging around outside the rooms.
Se hospedó 1 noche en agosto de 2023
Respuesta de Zee, el 7 sept. 2023
Dear Guests,I'm sorry we didn't live up to your expectations. I truly regret for letting you down and promise you that steps are already being done to improve matters in the future. We are constantly searching for ways to improve our service. Please return. Thank you for staying, and we hope you will give us another chance.Sincerely,HotelManager.

10/10 Excelente

kirk, Montgomery

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked everything about the property
Se hospedó 3 noches en agosto de 2023
Respuesta de Zee, el 6 sept. 2023
Dear Visitor,Thank you for staying at our property recently. We genuinely cherish our clients' feedback and are glad to hear your gratitude. Our objective has always been to provide our guests with the finest possible hospitality and experience. I'm glad to hear you had a good experience during your stay with us. I'm looking forward to seeing you again.Sincerely,Hotel Manager.

2/10 Terrible

Johnny

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Zee, el 6 sept. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

4/10 Malo

Ahmed

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cleanliness and comfort were substandard. A promised breakfast was a joke
Se hospedó 1 noche en agosto de 2023
Respuesta de Zee, el 2 sept. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

2/10 Terrible

SANDRA, Mission

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Smell was horrible, dirty overall
Se hospedó 1 noche en agosto de 2023
Respuesta de Zee, el 29 ago. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

10/10 Excelente

kirk, Montgomery

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en agosto de 2023
Respuesta de Zee, el 29 ago. 2023
Dear Guest,Thank you for your recent stay at our property. We truly value the opinions of our customers and we are delighted to hear your appreciation. Providing our guests with the best possible hospitality and experience has always been our mission. I am happy to read that you had nice time during your stay with us. I look forward to seeing you back again.Sincerely,Hotel Manager.

8/10 Bueno

Nyeka

Viaje de negocios, Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
LOCATION
Se hospedó 4 noches en julio de 2023
Respuesta de Zee, el 2 ago. 2023
Dear Guest,Thank you for your recent stay at our property.We truly value the opinions of our customers and we are delighted to hear your appreciation.Providing our guests with the best possible hospitality and experience has always been our mission.I am happy to read that you hada nice time during your stay with us.I look forward to seeing you back again.Sincerely,Hotel Manager.

6/10 Aceptable

April

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en julio de 2023
Respuesta de Zee, el 29 ago. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

2/10 Terrible

Marquita

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It looks good from the outside and pictures posted online. In person, the rooms are a dump. There are roaches as soon as you turn on the light. In one room they were on the outside door before even enterinf. When the property manager was confronted, he tried to be deceptive as if he was not aware. This was impossible since 4 out of 4 rooms we reserved were infested.
Se hospedó 2 noches en julio de 2023
Respuesta de Zee, el 23 jul. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.

2/10 Terrible

Michelle

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible, roaches every where even in beds. Door locks broken
Se hospedó 1 noche en julio de 2023
Respuesta de Zee, el 23 jul. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,HotelManager.