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Opiniones de Holiday Inn Express Hotel & Suites Muskogee, an IHG Hotel

2.5 out of 5

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 87 de 233 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 62 de 233 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 44 de 233 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 24 de 233 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 233 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

DECENIA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing i did not like it was the bed and towels too hard. If these would be more comfortable I'll give this place a 5 starts
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 7 abr. 2024
Hello DECENIA,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the bed and towels and will pass it along to our team for review. Our goal is to continuously improve our guests' experience, and your input helps us in this process. We hope to welcome you back in the future for an even better stay.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As advertised
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello John,We appreciate your feedback and regret any disappointment caused during your stay. For further assistance or to provide more details, please reach out to our management team directly. Your satisfaction is important to us.

10/10 Excelente

Courtney, Weatherford

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Courtney,We are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you back soon for another excellent experience!

10/10 Excelente

john

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good at this location
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle, el 4 mar. 2024
Thank you! We really Appreciate your business.

10/10 Excelente

Rashun

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Rashun,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Amy

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 16 ene. 2024
Hello Amy, We're sorry to hear that you did not enjoy your recent stay at our hotel. We value all guest feedback and would appreciate if you could reach out to us directly to share any specific concerns or issues you may have experienced during your stay. We strive to provide a positive experience for all our guests, and we would like the opportunity to address any concerns you may have had.

10/10 Excelente

Jonathan, Rosenberg

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 feb. 2024
Hello Jonathan,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future!

6/10 Aceptable

Ronnie

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 24 dic. 2023
Hello Ronnie,We appreciate your feedback and apologize for any shortcomings during your stay. If you have any specific concerns or suggestions, please feel free to reach out to us directly so that we can address them and improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

2/10 Terrible

Steven

Viaje familiar
No le gustó: Servicio y personal y servicios
Nothing
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Steven, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will share it with our team for further improvement. Thank you for choosing our hotel and we hope to have the opportunity to better serve you in the future.

8/10 Bueno

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 1 dic. 2023
Hello Steven,After reviewing your feedback, we sincerely apologize for any inconveniences you may have experienced during your stay. We appreciate your valuable input and will use it to improve our services. If you have any further concerns, we recommend reaching out to our management directly for further assistance. Thank you for bringing this to our attention.

10/10 Excelente

Robin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 25 nov. 2023
Hello Robin,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon.

10/10 Excelente

Lisa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shelby was extremely helpful and gave us the best service
Se hospedó 7 noches en noviembre de 2023
Respuesta de Customer Care Team, el 11 nov. 2023
Dear Lisa, thank you for leaving us a 5-star review - it's truly appreciated! At Holiday Inn Express Muskogee, we pride ourselves on providing excellent customer service to our guests, so we are thrilled to hear that you received wonderful service from a particular staff member. We'll make sure we pass your kind words along to Shelby, who we know will be delighted to read your comment. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

10/10 Excelente

Betty

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was very pleased with my stay; staff was friendly; room was clean and I loved the showerhead!!!
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Care Team, el 31 oct. 2023
Hey Betty, We are always pleased to receive feedback from our guests in relation to their stays at Holiday Inn Express Muskogee, and we are delighted with your rating and comments - thank you very much. We are glad that you loved the showerhead and found the room clean and the staff friendly, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon for another satisfying stay during your next trip to the area.Best Regards, Customer Care Team

8/10 Bueno

Rickie

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 2 nov. 2023
Hello Rickie,Thank you for sharing this rating, and we welcome you to visit us again anytime

8/10 Bueno

Sheri

Le gustó: Condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 6 sept. 2023
Hello Sheri,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 16 ago. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Malo

Jonathon

Viaje en pareja
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
All of the cloth items in the room (i.e. bedding, chair, carpet, etc.) was damp. We don't know if it was the humidity or what, but it was weird. We would've said something to the front desk worker, but they were coughing a lot (they mentioned having pneumonia?), and we think they were not sober on our late night arrival. Because of the potential for infection/dealing with someone under the influence, we decided to just deal with it, and sleep under damp covers since it was a safe place to sleep on our way home.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 14 ago. 2023
Hello Jonathon, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 2 sept. 2023
Hello Amy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Customer Care Team, el 6 jun. 2023
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 Malo

Cathy

Viaje familiar
No le gustó: Servicio y personal
Date time desk clerk, she was very rude , but the rest of the staff was excellent
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 25 may. 2023
Hello Cathy, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Ira

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 17 may. 2023
Hello Ira,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Becky

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The Manager Michelle was ruder than ever to me. Told me to go stay elsewhere & she Refused to help me.
Se hospedó 3 noches en mayo de 2023
Respuesta de Manager, el 10 may. 2023
Hello Becky, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Malo

Rachel

No le gustó: Condiciones de la propiedad
The pool area smelled of too much chlorine and burned eyes. The oven was down at hotel and therefore very limited breakfast available. 0 protein, mostly carb loaded items, no fruits or other options, juice was out. No one at front desk to do full signout. Ended up leaving cards in box and hoping checkout was completed.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 9 may. 2023
Hello Rachel, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excelente

John

Se hospedó 2 noches en marzo de 2023
Respuesta de Manager, el 5 abr. 2023
Hello John,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 19 mar. 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Bueno

Janie

Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 5 abr. 2023
Hello Janie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 7 mar. 2023
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Bueno

Casey

Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 25 mar. 2023
Hello Casey,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Holiday Inn Express for real ?
I was expecting a lot more being that it was Holiday Inn Express. I felt the property could have been a lot cleaner. The clerk at the front desk was nice and was able to give me a clean comforter and extra towels. The condition of the bathtub in my room was a shock also. If I would had to stay longer I would have went to another hotel.
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager, el 4 mar. 2023
Dear Valued Guest, I want to ensure that you know how much we appreciate guest feedback, it is through insights we can better serve our guests. Thank you for sharing as we are always looking for ways to improve the guest experience, and with your help, we can address these issues. We hope to have you back for another stay soon.

10/10 Excelente

Terra

Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 22 feb. 2023
Hello Terra,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Rachael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 5 feb. 2023
Hello Rachael,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

ruben

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Very clean
Respuesta de Customer Care Team, el 5 ene. 2023
Hi Ruben, Thank you for your review. We appreciate you telling us that you found our property clean. At Holiday Inn Express Muskogee, we strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

6/10 Aceptable

Craig

Viaje familiar
Le gustó: Limpieza y servicios
Room 208 was right across from loud ice machine and dead bolt didn’t lock. Asked to move. No lotion or makeup remover in room.
Respuesta de Customer Care Team, el 5 ene. 2023
Hi Craig, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the aspects of your room that fell short of your expectations, and we are sorry for any failure in providing you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we have noted all your comments and will put them to good use for the betterment of the guest experience. We look forward to an opportunity to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

10/10 Excelente

Nancy

Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 7 mar. 2023
Hello Nancy,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Bueno

Viviana

Respuesta de Customer Care Team, el 4 abr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 31 dic. 2022
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 24 dic. 2022
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excelente

Prakash

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022
Respuesta de Customer Care Team, el 4 abr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 Malo

Bonnie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The front desk had no staff for about 10 minutes so I had to wait to check in. I booked this hotel for the hot tub. The pool was cloudy and the hot tub was absolutely disgusting. Bed was comfy and room was clean.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Manager, el 7 dic. 2022
Hello Bonnie, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excelente

Nathaniel

Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager, el 30 nov. 2022
Hello Nathaniel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Customer Care Team, el 1 nov. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 Excelente

David

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de GM, el 19 oct. 2022
Thank you so much for your feedback!

2/10 Terrible

mallela

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
they give us a very dirty room it was disgusting
Se hospedó 2 noches en octubre de 2022
Respuesta de Manager, el 18 oct. 2022
Hello mallela, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

10/10 Excelente

Alejandro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 12 oct. 2022
Hello Alejandro,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 10 oct. 2022
Hello Robert,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bueno

Sherry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 10 oct. 2022
Hello Sherry,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Jon

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager, el 15 dic. 2022
Hello Jon,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excelente

Troy

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Manager, el 25 ago. 2022
Hello Troy, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Aceptable

Dana

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Wi-Fi, sauna, and hot tub not working. Hair in tub and sink. Carpet in room nasty. Front desk and breakfast staff very nice. Excellent breakfast options.
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 22 ago. 2022
Hello Dana, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our wifi, auna and hot tub. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excelente

Teresa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2022
Respuesta de Manager, el 9 nov. 2022
Hello Teresa,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.