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Opiniones de The Reef at Atlantis

4.5 out of 5
The Reef at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 608 de 1007 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 225 de 1007 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 93 de 1007 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 1007 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1007 opiniones" "

9.4/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ronald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 3 noches en febrero de 2024
Respuesta de The Atlantis Team, el 3 mar. 2024
Dear Ronald,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

2/10 Terrible

Fabricio

Viaje en pareja
No le gustó: Servicio y personal y servicios
En general todo el complejo es malo, servicio de los empleados…. Pésimo, comida…. Horrible y precios desorbitados 10$ el agua para dar un ejemplo No vayan a Atlantis no comentan el mismo error que yo
Se hospedó 3 noches en septiembre de 2023
Respuesta de The Atlantis Team, el 7 sept. 2023
Dear Fabricio,Thank you for staying with us at the Atlantis. We are disappointed to hear about your experience. Your feedback will be shared with our management team as it gives us the opportunity to grow and improve. We sincerely apologize for this experience.

10/10 Excelente

vanina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en julio de 2023
Respuesta de The Alantis Team, el 25 jul. 2023
Dear Vanina,Thank you so much for staying with us at the Reef and for this great rating. We are so happy that you enjoyed your vacation with us and we hope to welcome you back again!

10/10 Excelente

ivelisse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 4 noches en mayo de 2023
Respuesta de The Alantis Team, el 31 may. 2023
Dear Ivelisse,Thank you so much for staying with us at the Reef and for this rating. We are so happy that you enjoyed your vacation with us and we hope to welcome you back again!

6/10 Aceptable

Glen, Huixquilucan

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Pésima atención del personal. Muy caro todo
Se hospedó 7 noches en abril de 2023
Respuesta de The Atlantis Team, el 21 abr. 2023
Dear Glen,Thank you for staying at The Reef Atlantis, it was a pleasure to have you. We appreciate your review and apologize for your overall experience. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve. Thank you again and we hope to have the honor of welcoming you back again!

10/10 Excelente

Ricardo Canales

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo único que no me gusto es que no aceptan cash
Se hospedó 3 noches en agosto de 2022
Respuesta de The Atlantis Team, el 29 ago. 2022
Dear Patricia, Thank you for vacationing with us at The Reef. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to grow and improve. Thank you again and we can't wait to have you return to paradise!

10/10 Excelente

Julio, Homestead

Se hospedó 3 noches en abril de 2022

6/10 Aceptable

Soraya

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Trato al momento de hacer check in. No saben resolver situaciones inesperadas y fuera del control nuestro.
Se hospedó 3 noches en abril de 2022
Respuesta de Atlantis Team, el 27 abr. 2022
Dear Valued Guest, Thank you for vacationing with us and for your feedback. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again soon! The Atlantis Team

8/10 Bueno

Oscar Armando

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Instalaciones impecables , restaurantes buenos solo que caros
Se hospedó 6 noches en septiembre de 2021
Respuesta de Atlantis Team, el 20 sept. 2021
Dear Oscar Armando Thanks for staying with us at the Reef and your review. We are happy to hear you found the facilities impeccable with great restaurants. Your feedback will be shared with our management team. We look forward to welcoming you back to the Atlantis soon.

6/10 Aceptable

santiago

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Me cobraron cargos que nunca hice, dije que no eran míos que me iban a mandar los soportes firmados y jamas los recibi y no fue poquito me cobraron 2500 usd
Se hospedó 7 noches en septiembre de 2021
Respuesta de Atlantis Team, el 16 sept. 2021
Dear Santiago Thanks for vacationing with us at the Reef and this review. Our Quality Assurance Departments would be happy to explain and resolve all charges applied to your guest pay folio. Your feedback will be shared for continued growth and improvement. Thanks again and we look forward to welcoming you back to paradise

10/10 Excelente

andrea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sus instalaciones muy bonitas
Se hospedó 7 noches en septiembre de 2021
Respuesta de Atlantis Team, el 15 sept. 2021
Dear Andrea, We are happy to hear that it was a nice facility. Thanks for vacationing with us and we look forward to welcoming you back to paradise.

10/10 Excelente

FEDERICO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2021
Respuesta de Atlantis Team, el 9 sept. 2021
Thank you for staying with us at the Atlantis. We are happy to see that you had a five star experience and can't wait to welcome you back to paradise soon.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicios
Like the ammenities. Staff is not friendly and there are not enough servers and sun beds in reef pool.
Se hospedó 5 noches en agosto de 2021
Respuesta de Atlantis Team, el 14 ago. 2021
We are happy to hear that you and your family had an amazing stay at Atlantis. Our pools, slides, miles of white sandy beaches, incredible marine habitats, and variety of activities really offers something for everyone! We hope to welcome you back to paradise again soon.

10/10 Excelente

sergio

Se hospedó 6 noches en julio de 2021
Respuesta de Atlantis Team , el 22 abr. 2022
Thank you for staying with us at the Atlantis. We are happy to see that you had a five star experience and can't wait to welcome you back to paradise soon.

8/10 Bueno

Fabio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en junio de 2021
Respuesta de Atlantis Team, el 24 jun. 2021
Dear Valued Guest, Thank you so much for staying with us at The Reef and for this review. We are so happy that you enjoyed your vacation with us and we hope to welcome you back to paradise again very soon!

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en mayo de 2021
Respuesta de Atlantis Team, el 8 jun. 2021
Dear Valued Guest, Thank you for vacationing with us and for your feedback. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again soon!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Demasiado costoso.
Se hospedó 4 noches en abril de 2021
Respuesta de Atlantis Team, el 29 abr. 2021
Dear Valued Guest, Thank you for vacationing with us and for your feedback. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again soon!

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estuvo todo espectacular! El hotel Atlantis es increíble muy familiar tiene mil actividades para los niños, lo único que debo decir es que los precios de las comidas y tragos son ridículamente caros, en el Reef tienes cocina equipada y lo que hicimos fue comer en nuestra habitación, puedes comprar de todo cerca!
Se hospedó 7 noches en febrero de 2021
Respuesta de Earlene C, el 24 feb. 2021
Estimada Andrea, Muchas gracias por hospedarse con nosotros en The Reef y por sus comentarios. ¡Nos alegra saber que está disfrutando de sus vacaciones con nosotros! En Atlantis ofrecemos una experiencia única en las Bahamas con una cálida hospitalidad, excelentes comodidades y una experiencia increíble en general. Gracias nuevamente por quedarse con nosotros en el paraíso y esperamos que regrese nuevamente. El equipo de Atlantis

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Maravilloso, sin palabras. Perfecto para familias. Las Playas son un sueño
Se hospedó 5 noches en enero de 2021
Respuesta de Keithra T., el 10 ene. 2021
Estimado huésped, Gracias por brindarnos sus comentarios sobre su experiencia. Nos alegra que haya disfrutado de su estancia con nosotros. Esperamos volver a verte pronto. El equipo de Atlantis

8/10 Bueno

Nehal

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Price of food everywhere was very expensive!
Se hospedó 5 noches en marzo de 2024
Respuesta de The Atlantis Team, el 28 mar. 2024
Dear Nehal,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

4/10 Malo

Zareena

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 4 noches en marzo de 2024
Respuesta de The Atlantis Team, el 28 mar. 2024
Dear Zareena,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

6/10 Aceptable

Elisse

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024
Respuesta de The Atlantis Team, el 27 mar. 2024
Dear Elisse,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

2/10 Terrible

Oscar

No le gustó: Servicio y personal
The dishwasher in the room started to go off at 4am! Could not sleep for the rest of the night. The phones at the batroom and living room were not working. Tv remote did not worked had to change it twice.
Se hospedó 4 noches en marzo de 2024
Respuesta de The Atlantis Team, el 27 mar. 2024
Dear Oscar,Thank you for staying with us at the Reef, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns.Thank you again and we hope to have the honor of welcoming you back again.

8/10 Bueno

Sarah, McLean

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024
Respuesta de The Atlantis Team , el 27 mar. 2024
Dear Sarah,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

6/10 Aceptable

Elizabeth

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Having stayed twice pre-COVID at The Cove, we found our return to Atlantis disappointing. The service and grounds were not up to a premium level. Staff were borderline rude. The grounds were not as clean and things like the public washrooms were dirty with taps broken, etc. Its really gone downhill relative to our previous stays. Kids had a great time on the waterslides (where staff was not always present to check height requirements!!) but we won't be back. It's a premium price for an average experience.
Se hospedó 5 noches en marzo de 2024
Respuesta de The Atlantis Team, el 25 mar. 2024
Dear Elizabeth,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

8/10 Bueno

HELEN Maria

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de The Atlantis Team, el 26 mar. 2024
Dear Helen,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 Excelente

Amanda K

Le gustó: Limpieza
Se hospedó 7 noches en marzo de 2024
Respuesta de The Atlantis Team, el 25 mar. 2024
Dear Amanda,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 Bueno

Sebastian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024
Respuesta de The Atlantis Team, el 25 mar. 2024
Dear Sebastian,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 Excelente

Angie Raphael

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a wonderful week!
Se hospedó 5 noches en marzo de 2024
Respuesta de The Atlantis Team, el 25 mar. 2024
Dear Angie,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back again.

6/10 Aceptable

Tom

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I booked for ocean view but I had a view of the garden. I booked for one king and one queen bed but I got one king room
Se hospedó 4 noches en marzo de 2024
Respuesta de The Atlantis Team, el 25 mar. 2024
Dear Tom,Thank you for staying with us at the Reef, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.The Atlantis Team

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024
Respuesta de The Atlantis Team, el 25 mar. 2024
Dear Kimberly,Dear Alexandra,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 Bueno

Saikanth

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de The Atlantis Team, el 20 mar. 2024
Dear Saikanth,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 Excelente

Georgina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good family destination. Resort is a little dated
Se hospedó 3 noches en marzo de 2024
Respuesta de The Atlantis Team , el 18 mar. 2024
Dear Georgina,Thank you so much for taking the time to write a review. At Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. We want each guest to have an amazing stay and will take your feedback into review. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

8/10 Bueno

Domenick Alexander

Viaje familiar con niños
Le gustó: Limpieza y servicios
Mostly did not have cold water in our room for showers or from sinks. Staff were mostly on their phones, not incredibly friendly or helpful. Facility was very nice, clean, and kid friendly. Rooms were nice and big. I would definitely go back with my kids despite the downfalls.
Se hospedó 7 noches en marzo de 2024
Respuesta de The Atlantis Team , el 14 mar. 2024
Dear Domenick,Thank you for staying with us at the Reef, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

8/10 Bueno

Julie

Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful beach. Excellent staff and service. A little removed from the crowds but close enough to walk through the amazing resort to get to dining, shopping, the casino, and other attractions.
Se hospedó 4 noches en marzo de 2024
Respuesta de The Atlantis Team, el 7 mar. 2024
Dear Brian,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

6/10 Aceptable

Marco

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
No hot water from 7pm to 7am one of our nights, with no compensation or even apology. Made for a rough night where our baby caught a cold. Not many healthy lunch food options for young children, either. Otherwise, it was great.
Se hospedó 6 noches en febrero de 2024
Respuesta de The Atlantis Team , el 7 mar. 2024
Dear Marco,Thank you for staying with us at the Reef, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.The Atlantis Team

10/10 Excelente

Ishita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lots to do, staff is well trained I wish more vegetarian healthy meal options
Se hospedó 4 noches en marzo de 2024
Respuesta de The Atlantis Team, el 6 mar. 2024
Dear Ishita,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excelente

Louis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and well maintained
Se hospedó 4 noches en marzo de 2024
Respuesta de The Atlantis Team , el 5 mar. 2024
Dear Louis,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excelente

October

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything about it 😍😍
Se hospedó 3 noches en marzo de 2024
Respuesta de The Atlantis Team, el 5 mar. 2024
Dear October,Thank you for your feedback and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 Excelente

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 5 noches en febrero de 2024
Respuesta de The Atlantis Team , el 4 mar. 2024
Dear Christina,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

4/10 Malo

Joanne

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
This vacation got off to a very rocky start. I appreciated the transient area; this was convenient when we arrived earlier than check in time and were able to change and get out to explore. However, when we were given a room we were not told there was not any hot water. When we called to report it with only a few hours to shower and get ready for dinner, we were told someone would be by to check within an hour. An hour went by, no one. So we called again. At that time we were told it was wide spread and engineers were working on the issue. We communicated the needs of our family (this included a 4 year old) and honestly hot water should not be considered above and beyond. After many calls to the front desk, Craig, the manager called back and gave me an attitude as if we were the problem. It was uncomfortable and did not meet the expectations of an expensive resort. We were given another room after 10:00pm, again, unacceptable. As paying guests of the resort we should have been proactively notified of the issue, not lied to several times when we called to report the problem and lack of resolution.
Se hospedó 4 noches en febrero de 2024
Respuesta de The Atlantis Team , el 7 mar. 2024
Dear Joanne,Thank you for staying with us at the Reef, it was a pleasure to have you. We are disappointed to hear about your overall experience and extend our apologies to you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns.We appreciate your stay and feedback.

8/10 Bueno

Gregory, Frederick

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall we had a great stay at the Atlantis. The property was very clean, food was mostly great, and outside of a few grumpy staff members, everyone was really nice. We did have an issue at check in where our room took almost 3 hours to be ready. The concierge that checked us in was not very warm and seemed like we were bothering her. However, other staff did a great job getting us in just in time for us to make our dinner reservations and did give us a credit for the inconvenience. Again, we had a great experience overall and look forward to coming back
Se hospedó 4 noches en febrero de 2024
Respuesta de The Atlantis Team , el 3 mar. 2024
Dear Gregory,Thank you for vacationing with us at the Reef, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we can't wait to welcome you back again!

10/10 Excelente

Todd

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful building, nice and spacious rooms, gorgeous landscaping our own pool and beach and all the employees are so nice and friendly!
Se hospedó 5 noches en febrero de 2024
Respuesta de The Atlantis Team , el 1 mar. 2024
Dear Todd,Thank you so much for staying with us at the Reef and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 Excelente

Patricia Joan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to check Atlantis off our bucket list - just to satisfy our curiousty. Perfect combo of beach and water activities. Waterslides were the highlights for the kids and the Dilly Club for the adults. The relaxing vacation we wanted. Staff extremely friendly. The added service charge to everything plus asking for additional gratuity was the only downside on top of high food and drink prices.
Se hospedó 5 noches en febrero de 2024
Respuesta de The Atlantis Team, el 29 feb. 2024
Dear Patricia,Thank you for vacationing with us at the Reef, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to improve.Thank you so much for your feedback and we can't wait to welcome you back again!

6/10 Aceptable

Eric

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Have to take a dirty smelly bus to go get anything to eat. All they have is a starbucks for breakfast ( fast food)
Se hospedó 2 noches en febrero de 2024
Respuesta de The Atlantis Team , el 27 feb. 2024
Dear Eric,Thank you for staying with us at the Reef, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we hope to have the honor of welcoming you back again.

4/10 Malo

CHRISTINE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
VERY VERY VERY BAD TRIP!!!! The Atlantis property is beyond overpriced. It’s over crowded to the point that a family of 4 can’t make dinner reservations during a 6 day trip. We ate pizza & Starbucks for 2 days until we left the property. late check out would’ve cost $165 per hour. Lines everywhere….
Se hospedó 6 noches en febrero de 2024
Respuesta de The Atlantis Team, el 27 feb. 2024
Dear Christine,Thank you for taking the time to write about your recent stay with us. We are truly y dismayed to read your review and want to apologize for not meeting your expectations. Please know that your feedback is taken very seriously and will be used to improve our operations. We appreciate your feedback and hope your next visit will not disappoint!

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de The Atlantis Team , el 26 feb. 2024
Dear Lisa,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again.

10/10 Excelente

Kayla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en febrero de 2024
Respuesta de The Atlantis Team , el 25 feb. 2024
Dear Kayla,Thank you so much for staying with us at the Reef and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!