Dear Andryella, Thank you for taking the time to rate your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Juan, We appreciate your feedback and regret any inconvenience during your stay. Your insights are essential, and we apologize for falling short of your expectations regarding cleanliness and service. Please be assured that we are addressing these issues internally. We value your understanding and hope for another opportunity to provide an improved experience.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Laura Custodio, Thank you for the wonderful rating for DoubleTree by Hilton Hotel New York Times Square West! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Mabel, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Franz, We are happy you chose DoubleTree by Hilton Hotel New York Times Square West for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Marlon, On behalf of our team at DoubleTree by Hilton Hotel New York Times Square West, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Jose, Thank you for sharing your thoughts about your recent stay at DoubleTree by Hilton Hotel New York Times Square West. We value your feedback and understand your concerns. Our goal is to provide the best experience for our guests, and your comments will help us improve our services. We appreciate your feedback about the housekeeping protocol, and we will take this into consideration as we work to enhance our offerings. We hope you enjoyed your time in the city and that you might consider staying with us again in the future.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Fernando Hernandez, Thank you for your feedback! We're glad to hear that everything was great during your stay. We strive to provide a positive experience for all our guests, and it's wonderful to know that we succeeded in your case. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in The Big Apple. Safe travels. Guest Relations TeamDoubletree by Hilton Times Square West

Dear Jovani, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at DoubleTree by Hilton Hotel New York Times Square West, and we look forward to welcoming you again soon.Guest Relations Team,Doubletree by Hilton Times Square West

Dear Karla M, We appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the maintenance issues you encountered in your room. We have followed up accordingly with our team to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. It was our pleasure having you stay with us, and we hope you will choose us again the next time you are in our area.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Luis, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We have also taken note of your additional regarding the updating and have shared them appropriately as we are continually striving for ways to improve. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Guest Relations Team,Doubletree by Hilton Times Square West

Dear Andres, Thank you for being a guest at our hotel and for sharing your views with others. It was delightful to read that you thoroughly enjoyed your stay at the DoubleTree by Hilton Hotel New York Times Square West. We love to make our guests feel at home, so it is wonderful to see we accomplished that goal. Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Wiko, All of us at DoubleTree by Hilton Hotel New York Times Square West appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Guest Relations Team,Doubletree by Hilton Times Square West

Dear Carolina, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Margarita Pavlova,General Manager

Dear Liza, Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Margarita Pavlova,General Manager

Dear Antonio, Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Margarita Pavlova,General Manager

Dear Mr. Edmundo, Thank you for sharing the specifics of your visit. We are glad our location worked well for you and that you had a pleasant stay overall. We also appreciate you pointing out the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit the area.Margarita PavlovaGeneral Manager

Dear Frederick, Thank you for being our guest and for reviewing your stay at DoubleTree by Hilton Hotel New York Times Square West. We were happy to see from your rating that you had a pleasant stay overall. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. Thank you again, we hope you will choose us the next time you visit the area.Margarita Pavlova,General Manager

Dear Joanny, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your visit to New York. We are happy our location just steps from iconic attractions was perfect for your visit! We appreciate you being our guest and look forward to welcoming you again soon.Margarita Pavlova,General Manager

Dear Alexander, It was a pleasure having you as our guest at DoubleTree by Hilton Hotel New York Times Square West. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

Dear Jhosma, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Margarita PavlovaGeneral Manager

Dear Arianna, Thank you for staying with us at DoubleTree by Hilton Hotel New York Times Square West and for sharing your review. We are glad you found our location convenient for your needs. However, Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn of your disappointment with the area. Unfortunately, the public space and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope to welcome you back soon.Margarita PavlovaGeneral Manager

Esther, thank you for choosing to stay at DoubleTree by Hilton Hotel New York Times Square West. We are delighted to know we exceeded your expectations and that you were pleased with our well-kept property, devoted associates as well as the delicious breakfast we serve. It was a pleasure hosting you, and we look forward to your next stay whenever your travels bring you to New York. Margarita Pavlova, General Manager

Dear Alejandra, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Margarita PavlovaGeneral Manager

Dear Nohemi, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at DoubleTree by Hilton Hotel New York Times Square West, and we look forward to welcoming you back soon.Margarita PavlovaGeneral Manager

Dear Rafael, Thank you so much for the perfect rating of your time at DoubleTree by Hilton Hotel New York Times Square West. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Margarita PavlovaGeneral Manager

Maria, thank you for taking the time to review your stay at the DoubleTree by Hilton Hotel New York Times Square West. We are happy you liked our location. However, it was discouraging to learn the issues you encountered outside our property. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We regret any discomfort you felt while visiting our city. Please come back and see us again! Margarita Pavlova General Manager

Minelys, Thank you for taking the time to review our hotel and for choosing us for your Times Square travels. We're thrilled you enjoyed your stay and we hope to see you again soon.

Ana, thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Margarita Pavlova, General Manager

Lesliebeth, thank you for being a guest at DoubleTree by Hilton Hotel New York Times Square West and for the perfect rating. We appreciate you recognizing our team's effort in accommodating your smooth check-out. It was a pleasure to host you, and we look forward to your return visit. Margarita Pavlova, General Manager

Julio, thank you for staying at our hotel. We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused. It is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience. We also apologize for not servicing your room before your arrival. We will share your comments with our housekeeping team as we strive to enhance our guest experience. Also, regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you again for being our guest, and we hope you will choose us again in the future. Margarita Pavlova, General Manager

Thanks for staying with us. We appreciate your feedback

Thanks for staying with us. We appreciate your feedback

Thanks for staying with us. We appreciate your feedback

Thanks for staying with us. We appreciate your feedback

Thanks for staying with us. We appreciate your feedback