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Opiniones de Hilton Aruba Caribbean Resort and Casino

4.5 out of 5
Hilton Aruba Caribbean Resort and Casino
J E Irausquin Blvd 81, Noord

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 719 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 190 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 54 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 1001 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alfredo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 4 noches en noviembre de 2023
Respuesta de Lawrence Tuck - General Manager , el 9 nov. 2023
Dear Alfredo, Thank you for your rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Alfredo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vacaciones en familia
Genial
Se hospedó 4 noches en noviembre de 2023
Respuesta de Lawrence Tuck - General Manager , el 8 nov. 2023
Dear Alfredo, Thank you so much for your rating. Warm Regards,Lawrence Tuck General Manager

8/10 Bueno

Jacqueline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La pasamos bien y buena atención
Se hospedó 2 noches en octubre de 2023
Respuesta de Lawrence Tuck - General Manager , el 20 oct. 2023
Dear Jacqueline, We are glad you had a good time and received great service. Thank you for sharing!Warm Regards,Lawrence Tuck General Manager

6/10 Aceptable

Jose Francisco

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Muy mal atención en le desayuno
Se hospedó 6 noches en octubre de 2023
Respuesta de Lawrence Tuck - General Manager , el 17 oct. 2023
Dear Jose Francisco,We apologize for the inconvenience you had during breakfast. Your feedback is important to us as we continue to improve our guest experience. We hope to welcome you back. Warm Regards, Lawrence Tuck General Manager

10/10 Excelente

JAVIER A

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente opción para vacaciones en familia
Todo excelente, la limpieza, ubicación y playas. La comida podría mejorar un poco, para ser un hotel de playa muy pocas opciones de pescados y mariscos.
Se hospedó 6 noches en octubre de 2023
Respuesta de Lawrence Tuck - General Manager , el 28 oct. 2023
Dear Javier A, Thank you for your feedback and for choosing our resort for your stay. We are thrilled to hear that you found our cleanliness, location and beaches excellent. We appreciate your input regarding the food options, your comments are important to us as we continuously strive to enhance our guests' experience. We hope to welcome you back in the future.Warm Regards, Lawrence Tuck General Manager

8/10 Bueno

Gustavo

Le gustó: Limpieza
Se hospedó 5 noches en agosto de 2023
Respuesta de Lawrence Tuck - General Manager , el 5 sept. 2023
Dear Gustavo, Thank you for your rating. Warm Regards, Lawrence Tuck General Manager

8/10 Bueno

Emilio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Primera vez en Aruba, pasamos muy bien, mucho ruido a la noche porque nuestra habitación estaba cerca de la avenida
Respuesta de Sheila Stamper, el 20 feb. 2023
Gracias por quedarse con nosotros. ¡Agradecemos sus comentarios!

4/10 Malo

Sonia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2022
Respuesta de Sheila Stamper, el 10 oct. 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

NELSON

Se hospedó 4 noches en junio de 2022
Respuesta de Vasco v. Baselli - General Manager , el 28 jun. 2022
Dear Nelson, Thank you for your review. Warm Regards, Vasco v. Baselli General Manager

8/10 Bueno

Marion, Concepcion

Viaje en pareja
Todo me gustó, sólo falta un salón climatizado con bar para compartir .
Se hospedó 9 noches en mayo de 2022
Respuesta de Vasco v. Baselli - General Manager , el 11 jun. 2022
Dear Marion, Thank you for your review. I appreciate your feedback regarding the bar as we strive for ways to better our guest experience. I am hoping you will come and stay with us again soon. Warm Regards, Vasco v. Baselli General Manager

10/10 Excelente

Audrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is not enough shelving in the rooms for clothes
Se hospedó 8 noches en marzo de 2022
Respuesta de Vasco v. Baselli - General Manager , el 2 abr. 2022
Dear Audrey, Thank you so much for your review. I appreciate your feed back in the rooms as we continue improving our guest experience. I hope you will come and stay with us again. Warm Regards, Vasco v. Baselli General Manager

10/10 Excelente

Ricardo Canales

Se hospedó 6 noches en febrero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Divino
Se hospedó 2 noches en julio de 2021
Respuesta de Minerva, el 31 ago. 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
El hotel tiene muy buena ubicación y buen servicio en general. Lo que no me gustó es que es obvio que los turistas llegamos buscando playa y es todo un compliqué reservar las “palapas” nunca encuentras espacio para reservar, deberían tener presente que para todos los huéspedes debe haber una disponible. Aunque el personal nos ayudó a buscar pero antes de la 10am, si llegas más tarde te tocan solo sillas sin sombra .
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Superb beach! Great service and instalations! Best location in the island Must go again!
Se hospedó 4 noches en mayo de 2021
Respuesta de Vasco v. Baselli - General Manager , el 22 may. 2021
Dear Guest, As we say in Aruba, Masha Danki! Thank you for your review. I am thrilled to know you enjoyed your stay with us at Hilton Aruba. We cannot wait to welcome you back soon. Warm Regards, Vasco v. Baselli General Manager

10/10 Excelente

Raul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Estancia increíble, no te pierdas Aruba
Se hospedó 7 noches en marzo de 2021
Respuesta de Vasco v. Baselli - General Manager , el 29 abr. 2021
Estimado Raul, Muchas gracias por darnos un rating excelente. Espero verlos nuevamente en Hilton Aruba en el futuro. Saludos Cordial, Vasco v. Baselli Gerente General

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Destaco las piscinas y su entorno, las habitaciones confortables y la excelente ubicación
Se hospedó 2 noches en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lo Mejor de Aruba
Todo exelente la mejor playa y el mejor hotel. personal muy amable
Se hospedó 10 noches en julio de 2019

4/10 Malo

Michael

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property was under major construction. The main lobby where the restaurant, bar and stores are were all closed. Everyone was re-routed to the back of hotel. Called 3 times to fix bathroom door. Nobody came. Charged us an additional $118 per day after hotel was paid for.
Se hospedó 7 noches en abril de 2024
Respuesta de Lawrence Tuck, el 17 abr. 2024
Dear Michael, Thank you for sharing your recent stay with us. We apologize for any inconvenience caused by our ongoing enhancement project. We make efforts to communicate this information when booking through Expedia and on our website.Currently, our Curacao tower serves as our main lobby while renovations are underway. Our Sunset Grille restaurant, typically part of the main lobby, has been relocated to Laguna restaurant for dinner service. Additionally, our Oscar’s Market coffee shop is now situated in our Curacao lobby, and we have a second gift shop in the Curacao lobby.We regret that your bathroom concern was not promptly addressed. This does not align with the high standards of hospitality we strive to provide and will be discussed internally. The additional 118 consists of tax and service charges, which are not included in Expedia bookings. This information was communicated during the booking process on their site, and we apologize if you have overlooked this.Despite these challenges, we hope you were able to enjoy your vacation with us and would give us another opportunity in the near future.Kind Regards,

10/10 Excelente

Space

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay at the Hilton.
Se hospedó 6 noches en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Space, Thank you so much for your excellent rating. We are happy to know you enjoyed your stay. Hoping to see you again soon. Warm Regards,Lawrence Tuck Genral Manager

10/10 Excelente

Albrim, Lincoln Park

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Albrim, Thank you so much for your rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Great beach/ location near many restaurants
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Charles, Thank you for your review! We are delighted to hear that you enjoyed our great beach and convenient location. We hope to welcome you back for another great stay in the future!Warm Regards, Lawrence Tuck General Manager

10/10 Excelente

Jin Hee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Jin Hee, Thank you for your rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Lauren Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great stay at the Hilton. It’s a beautiful resort that is in walking distance to great restaurants. The beach is bigger than other resorts. The staff is very friendly. The hotel is very clean. We had a wonderful stay. Vicky in the front office was very helpful and went over and beyond to help us. I would recommend this hotel.
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Lauren Elizabeth, Thank you for your wonderful review! We are delighted to hear that you had a great stay at our resort and enjoyed the spacious beach, friendly staff and cleanliness. It is fantastic to hear that Vicky from the front office made a positive impact on your stay. We truly appreciate your recommendation and hope to welcome you back for another wonderful stay soon!Warm Regards, Lawrence TuckGeneral Manager

10/10 Excelente

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
clean
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Victoria, Thank you for your rating. Warm Regards, Lawrence Tuck General Manager

10/10 Excelente

John, ORELAND

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location is unbeatable in my opinion, everything you need is within walking distance. If you want to head to other parts of the island the staff will handle everything for you. The amount of options for drinking and dining is plentiful. The spa, workout facilities walking path to other resorts is right there. We are returning to Aruba at Christmas with our entire family and will be booking at the Hilton again.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 2 abr. 2024
Dear John, Thank you for your wonderful review! We are delighted to hear that you found our location convenient for accessing everything you need. We are thrilled that you enjoyed the plentiful options for dining as well as our resort amenities. We cannot wait to welcome you and your entire family back to Aruba for the holidays for another memorable stay!Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely beach and decent facilities. Hilton is adding a new wing/building with swim up rooms. Would love to check it out once it’s opened.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 30 mar. 2024
Dear Maria, Thank you for your review! We are excited about the addition of the new building and we look forward to welcoming you back to check it out once it's opened. Your support means a lot to us and we cannot wait to provide you with an even better experience in the future!Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool area very nice. Cabanas reasonably priced. The birds were a cool touch.
Se hospedó 5 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Daniel, Thank you for your review! We are delighted to hear that you enjoyed our pool amenities and appreciated the unique touch of our bird sanctuary. We hope to welcome you back for another enjoyable experience soon!Warm Regards, Lawrence TuckGeneral Manager

8/10 Bueno

Lisa Gay, Riegelsville

Viaje en pareja
Le gustó: Servicios
Resort was nice, our room was cleaned every day and the staff was very friendly. My only complaint is there were not enough chairs around the pool with umbrellas. You had to ‘reserve’ the beach and pool chairs/umbrellas each day or you sat in the sun and fried unless you were lucky enough to get one of the complimentary chairs/ umbrellas. They charged $70/day just to rent some of the palapas. You pay enough to stay at these resorts, you should not have to pay for the beach chairs, pool chairs and umbrellas too.
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 27 mar. 2024
Dear Lisa Gray, Thank you for your review and for highlighting the positive aspects of your stay, including our friendly staff and the cleanliness of your room. We are sorry to hear about your experience with the availability of pool and beach chairs. We value your feedback as we strive to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm Regards, Lawrence Tuck General Manager

10/10 Excelente

Edyta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Edyta, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Lee Angela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was close, convenient and fit our budget. The staff was helpful and friendly. The Spa experience was wonderful. With all of the on site amenities you really didnt have to leave hotel but we did because everything was within walking distance.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Lee Angela, Thank you for taking the time to share your experience! It is wonderful to hear that our staff was helpful and friendly and we are delighted that you enjoyed your spa experience. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future!Warm Regards, Lawrence Tuck General Manager

10/10 Excelente

Inna

Se hospedó 9 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Inna, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Pam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Pam, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Konstantinos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Konstantinos, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Kevin john

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very nice vacation
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Kevin John, Thank you so much for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Victor, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Judy, Katonah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff and property. Beautiful each. More quiet be the other large hotels.
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Judy, Thank you for your kind words! We are thrilled to hear that you enjoyed our staff and property. We are grateful for your support. We look forward to welcoming you back for another peaceful stay in the future!Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a great family vacation. Nicest property in the area. Breezeway and lobby and seating around the hotel were so relaxing and comfortable.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Susan, Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a great family vacation. Your positive feedback means a lot to us and we look forward to welcoming you and your family back for another memorable stay soon. Warm Regards, Lawrence Tuck General Manager

8/10 Bueno

Mitul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Mitul, Thank you for your rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Dianne Marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the Hilton
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 14 mar. 2024
Dear Dianne Marie, Thank you so much for your excellent rating. Warm Regards,Lawrence Tuck General Manager

8/10 Bueno

Joel Dubina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Joel Dubina, Thank you for your rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Gina, Chesterfield

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed here several times and look forward to coming back again
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Gina, We appriciate your loyalty to our resort and cannot wait to welcome you back for another memorable stay. Warm Regards,Lawrence Tuck Genral Manager

10/10 Excelente

Saad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
👍
Se hospedó 6 noches en febrero de 2024
Respuesta de General Manager, el 9 mar. 2024
Dear Saad, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Marco

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice resort great beach area and close to many restaurants
Se hospedó 7 noches en marzo de 2024
Respuesta de General Manager, el 8 mar. 2024
Dear Marco, Thank you for your excellent rating. We are happy to hear that you enjoyed the convenience of our location. Hoping to welcome you again at the resort soon. Warm Regards,Lawrence Tuck General Manager

6/10 Aceptable

Rudina

Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Rudina, Thank you for your rating. You are welcome to contact the resort directly should you have any specific feedback to share with us. We hope to welcome you back with a more enjoyable stay. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de General Manager, el 9 mar. 2024
Dear Margaret, Thank you so much for your excellent rating. Warm Regards,Lawrence Tuck General Manager

8/10 Bueno

Charlotte

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The collection of exotic birds is fascinating! Clean sandy beach is a treat; no broken shells to shock your feet on. Great spa employees and small but adequate gym. We really enjoyed our stay; your beds are fantastic! The food at your steakhouse is superb. However, the night stands in our room were in poor condition and we couldn't use any of those drawers. A couple opened, but they'd get jammed and stuck closed, so we avoided using these. The sliding door to the patio required a sumo wrestler to open and close. Our toilet had no flushing pressure and required a call to maintenance to get anything that wasn't liquid to flush down, so we used the lobby bathrooms for that. Housekeeping staff is fabulous and extremely friendly.
Se hospedó 8 noches en febrero de 2024
Respuesta de General Manager, el 7 mar. 2024
Dear Charlotte, Thank you for sharing your detailed feedback with us. It is great to hear that you had a positive experience with our staff and enjoyed the food at our steakhouse. However, we apologize for the issues you encountered with the condition of some amenities in your room. Your comments are valuable as we strive providing excellent guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards, Lawrence Tuck General Manager

8/10 Bueno

Lou

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is very clean and well kept.
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager, el 5 mar. 2024
Dear Lou, Thank you for your review. Maintaining a high standard of cleanliness is a top priority for us, and we appreciate your acknowledgment of our efforts. We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en febrero de 2024
Respuesta de General Manager, el 5 mar. 2024
Dear Anna, Thank you for your excellent rating. Warm Regards,Lawrence Tuck General Manager

10/10 Excelente

Charlotte

Se hospedó 8 noches en febrero de 2024
Respuesta de General Manager, el 26 mar. 2024
Dear Charlotte, Thak you for your excellent rating. Warm Regards,Lawrence Tuck General Manager