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Opiniones de Crescent Hotel

2.5 out of 5
Crescent Hotel
42-24 Crescent St, Long Island City, NY

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 302 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 358 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 167 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 96 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 78 de 1001 opiniones" "

7.6/10

Limpieza

7.8/10

Servicio y personal

6.6/10

Servicios

7.2/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Diego

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Bonita
Se hospedó 1 noche en abril de 2024
Respuesta de Ian Galloway, el 20 abr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excelente

FRANCISCO

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
La recepcionista es poco expresiva, creo que podría ser un poco más amable con los huéspedes.
Se hospedó 5 noches en diciembre de 2023
Respuesta de yj, el 9 ene. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ AhnGeneral Manager

8/10 Bueno

Ciro

Le gustó: Limpieza y condiciones de la propiedad
In general the stay was good, but just one person in the front desk , the the oldest lady was unkind than the other two guys very good persons both kind and with good attitude.
Respuesta de yj, el 25 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

ADOLFO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación y limpieza
Super bien
Se hospedó 9 noches en noviembre de 2023
Respuesta de yj, el 21 dic. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Aceptable

Gabriela

Viaje familiar
The positive thing about this hotel is that it is comfortable and super accessible to the subway. They do not serve breakfast, only coffee 24 hours a day. But not even that, because when we wanted coffee there was none or it was not hot. They didn't clean the room every day.
Se hospedó 4 noches en noviembre de 2023
Respuesta de yj, el 28 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

10/10 Excelente

Irving

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A
Se hospedó 7 noches en septiembre de 2023
Respuesta de yj, el 2 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

Mwana Ngane

Se hospedó 5 noches en septiembre de 2023
Respuesta de yj, el 15 oct. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excelente

ERENDIRA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Price and location
Se hospedó 1 noche en septiembre de 2023
Respuesta de yj, el 25 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

Bryan, Heredia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
A
Se hospedó 6 noches en septiembre de 2023
Respuesta de yj, el 15 sept. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Aceptable

Alejandro

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Las sábanas y toallas estaban limpias pero le falta algo de renovación en general está algo viejo El personal amable. Excelente ubicación, y zona segura.
Se hospedó 6 noches en agosto de 2023
Respuesta de yj, el 26 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ AhnGeneral Manager

6/10 Aceptable

Elgui

Viaje familiar
Le gustó: Limpieza y servicio y personal
Muy buena ubicación y fácil transporte
Se hospedó 1 noche en agosto de 2023
Respuesta de yj, el 18 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Aceptable

Claudine

Se hospedó 1 noche en agosto de 2023
Respuesta de yj, el 7 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

Carmen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Me hubiese gustado tener una nevera en la habitación
Se hospedó 4 noches en julio de 2023
Respuesta de yj, el 1 ago. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

2/10 Terrible

JORGE

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Es un edificio descuidado, sucio, tapete sucio, e La habitación muy sucia, vieja, la cortina blanca estaba negra del mugre, sin nevera, sin horno Micro wave, muebles y camas viejos, la señora del front desk desagradable, no sabe de amabilidad
Se hospedó 2 noches en junio de 2023
Respuesta de yj, el 26 jun. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

Santi

Viaje familiar
Cerca del tren
Se hospedó 5 noches en mayo de 2023
Respuesta de yj, el 23 may. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excelente

Sergio Valtierra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buena opcion y cerca del metro puedes estar en la gran manzana en 20 minutos
Se hospedó 2 noches en mayo de 2023
Respuesta de yj, el 19 may. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

Paola

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Es un hotel sencillo pero limpio . Excelente ubicación. A una cuadra del metro que en 15 minutos estás en Manhattan. Aseo y toallas diario. El único inconveniente fue la recepcionista que está por las mañanas . Muy déspota no sabe atender a los turistas , poco amable y empática . Por todo lo demás muy bien . Económico y excelente ubicación
Se hospedó 5 noches en abril de 2023
Respuesta de yj, el 2 may. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

4/10 Malo

Laura

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decepcionante
Lo único bueno fue la ubicación de fácil acceso a Manhatan. La limpieza mala, nos dejaban 2 toallas todos los días cuando éramos 4. La atención especialmente de la señora que estaba en la recepción en la mañana fue muy descortés.La habitación realmente incómoda para una familia de 4. .
Se hospedó 7 noches en marzo de 2023
Respuesta de yj, el 13 abr. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ AhnGeneral Manager

10/10 Excelente

Arnulfo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel muy limpio con excelente ubicación a una cuadra del metro que te deja en Manhattan muy rápido y varios restaurantes económicos, farmacias y tiendas. El trato del personal excelente. Son habitaciones pequeñas pero cómodas, limpias y funciona muy bien la calefacción.
Se hospedó 5 noches en marzo de 2023
Respuesta de yj, el 6 abr. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excelente

JIMER E

10/10 Excelente

Diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023
Respuesta de yj, el 6 ene. 2023
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

6/10 Aceptable

David

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios
Me gustó la ubicación. No me gustó la atención al cliente y las instalaciones viejas descuidadas,
Respuesta de yj, el 6 ene. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ AhnGeneral Manager

6/10 Aceptable

Jhonathan

Viaje en pareja
la ubicacion en muy buena y de facil acceso
Se hospedó 4 noches en noviembre de 2022
Respuesta de yj, el 14 nov. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

ROGELIO

Se hospedó 3 noches en octubre de 2022

10/10 Excelente

Carlos Manuel Castro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien El café excelente
Se hospedó 4 noches en octubre de 2022
Respuesta de yj, el 11 oct. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel básico/correcto - bien ubicado
El hotel no cuenta con ningún extra, pero la relación calidad precio / ubicación es bastante buena, por lo que pienso que es una gran opción.
Se hospedó 1 noche en septiembre de 2022
Respuesta de yj, el 5 oct. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ AhnGeneral Manager

10/10 Excelente

Danna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gran lugar
El hotel fue una gran elección. Bien ubicado, con restaurantes y tiendas de comida cerca. Lo recomiendo ampliamente. El único detalle es que el depósito que se deja al inicio, tardan en reembolsarlo de 7a 14 días hábiles (no lo hacen al momento del check-out).
Se hospedó 6 noches en julio de 2022
Respuesta de yj, el 7 ago. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ Ahn General Manager

8/10 Bueno

ROSALINA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opción
Buena ubicación, personal en recepción algunos muy cortantes. Limpio y tamaño de baño amplio.
Se hospedó 5 noches en julio de 2022
Respuesta de YJ, el 4 ago. 2022
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

8/10 Bueno

EVANGELINA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio y accesible a estación del metro.
Se hospedó 6 noches en julio de 2022
Respuesta de yj, el 2 ago. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

8/10 Bueno

luis Mario

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Siempre nos hicieron limpieza y toallas .
Se hospedó 5 noches en julio de 2022
Respuesta de yj, el 15 jul. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ Ahn General Manager

10/10 Excelente

Jose

Se hospedó 1 noche en abril de 2022

6/10 Aceptable

CARMEN

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en junio de 2022
Respuesta de yj, el 19 jun. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

10/10 Excelente

Magaly Eileen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación
Se hospedó 3 noches en junio de 2022
Respuesta de yj, el 12 jun. 2022
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

10/10 Excelente

OMAR

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
En general bien. Solo tardan días en hacer la limpieza del cuarto.
Se hospedó 6 noches en abril de 2022
Respuesta de YJ, el 24 abr. 2022
+Positive Review: Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

10/10 Excelente

Jose

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super nice y bonito
Se hospedó 1 noche en febrero de 2022
Respuesta de yj, el 21 feb. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

10/10 Excelente

Luisa, Trujillo Alto

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buena ubicación, limpio, es muy tranquilo.
Se hospedó 8 noches en diciembre de 2021
Respuesta de yj, el 8 ene. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

8/10 Bueno

Santiago

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mejor de lo que esperaba
Tiene cerca el metro a una cuadra y hay tiendas para comprar cosas de comer cerca y está bien para pasar la noche . No había limpieza por el COVID pero estuvo bien
Se hospedó 3 noches en diciembre de 2021
Respuesta de yj, el 14 dic. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

8/10 Bueno

Cesar

Se hospedó 4 noches en diciembre de 2021

8/10 Bueno

Andrés Eduardo Ramírez, San José

Le gustó: Servicio y personal y condiciones de la propiedad
A muy pocos pasos de la estación de tren y cerca de Manhattan. El personal es amable y la habitación es pequeña pero acogedora. La limpieza a la habitación se realiza cada 3 días. Lo único malo es que no hablan español.
Se hospedó 7 noches en diciembre de 2021
Respuesta de yj, el 10 dic. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ Ahn General Manager

6/10 Aceptable

Jorge

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Localización exelente y limpieza lamentable
Es una pena que un hotel con una gran localización al lado del subway tenga un dervicio de limpieza tan escaso. Es la segunda vez que voy porque como digo, la localizacion es miy buena, lo unico limpio la cama porque el resto de mobiliario, paredes y las cortinas estan totalmente sucios y descuidados.
Se hospedó 7 noches en diciembre de 2021
Respuesta de yj, el 10 dic. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ Ahn General Manager

4/10 Malo

Andres

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
MUY DECEPCIONANTE
Experiencia cuanto menos decepcionante. Con la excusa del COVID: -no hay servicio de desayuno, sólo un termo con café, azucarillos y leche en cápsulas. -no hay servicio de habitaciones (limpieza, reposición de jabones, cambio de toallas...) La calefacción es por aire, con máquinas antiguas como el propio hotel, que son insoportables, por su ruido, de noche. Para evitar ponerla llegamos a pedir una manta por tres ocasiones y no se nos dio: sólo dieron largas. Pedimos también jabones, puesto que como no hay servicio de habitaciones los agotamos al segundo día. Por respuesta nos dijeron que lo comunicarían a dicho servicio de habitaciones. Ya nos hemos ido y seguimos esperando la respuesta Milagrosamente nos dieron toallas de recambio porque justo antes una chica había ido con la misma queja, pero obviamente tuvimos el montón antiguo de toallas en el suelo hasta el final de la estancia. Lo mismo ocurre con la basura que se va acumulando en la habitación, más si aprovechas el café que ofrecen y te tomas un primer desayuno en la habitación. Muebles MUY desgastados, ventanas que NO encajan en su cierre y dejan pasar todo el ruido de la calle. Lo único positivo la comodidad de la cama, que es lo único por lo que se debe pagar porque en resto deja muchísimo que desear. Ah, y por si no quedó claro, la atención del personal ... Nula, porque no hicieron nada por nostros.
Se hospedó 4 noches en diciembre de 2021
Respuesta de yj, el 10 dic. 2021
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ Ahn General Manager

6/10 Aceptable

Carmen

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
El lugar está lejos del bullicio de la ciudad. El personal del hotel es extremadamente irrespetuoso. Solo teníamos 1 toalla para 4 personas y se negaron a darnos más. Las camas tenían hongo, el baño y las cortinas también. Dice que había desayuno, pero sólo había café y té. El hotel está muy cerca de la estación del metro.
Se hospedó 4 noches en diciembre de 2021
Respuesta de yj, el 8 dic. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ Ahn General Manager

10/10 Excelente

Manuel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Conveniente ubicacion
Buena ubicación muy cerca de una estación de metro y lugares de comida. Lamentablemente por temas de COVID no había servicio de desayuno ni de limpieza de habitación.
Se hospedó 3 noches en noviembre de 2021
Respuesta de yj, el 22 nov. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

2/10 Terrible

johann

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
El trato que recepcionista da a los huéspedes
Se hospedó 1 noche en noviembre de 2021
Respuesta de yj, el 17 nov. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ Ahn General Manager

6/10 Aceptable

Fernando

Viaje familiar
Regular
No limpiaron el cuarto en nuestras 5 noches de estancia
Se hospedó 5 noches en noviembre de 2021
Respuesta de yj, el 16 nov. 2021
Dear Fernando, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ Ahn General Manager

10/10 Excelente

Robinzon

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
EL COVID 19 DEMANDA MAS LIMPIEZA.
Yo creo y estoy convencido que la limpieza es PRIMORDIAL en tiempos del COVID 19 pero, los HOTELES han disminuido este servicio TODO LO CONTRARIO a lo que deberían hacer, deben como empresa HOTELERA limpiar y dejar toallas, jabón, shampoo TODOS LOS DIAS y no esperar que los huéspedes bajemos a pedir. TODO LO DEMAS EXCELENTE.
Se hospedó 3 noches en noviembre de 2021
Respuesta de yj, el 11 nov. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

6/10 Aceptable

David

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2021
Respuesta de yj, el 1 nov. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, YJ Ahn General Manager

10/10 Excelente

Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Se hospedó 3 noches en octubre de 2021
Respuesta de yj, el 7 oct. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, YJ Ahn General Manager

4/10 Malo

CARACOL

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NO me gustó que no limpian la habitación, y al reclamarlo, la respuesta fue grosera
Se hospedó 3 noches en septiembre de 2021
Respuesta de yj, el 29 sept. 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, YJ Ahn General Manager