Dear Yadira, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Thank you for your review. We are sorry our hotel's accommodations and service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management

Erika, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management

Dear Michael, Thank you for staying at Extended Stay America! We're delighted you had a great experience with our staff and enjoyed our breakfast. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Laurie, Thank you for taking the time to share your review. We sincerely apologize for the inconvenience and frustration you experienced and the lack of responsiveness to your needs. Your feedback regarding the lack of hot water, room condition, and cleanliness issues is deeply concerning. Providing a comfortable and clean environment is our priority, and we regret that we fell short of meeting your expectations. Also, we apologize for any miscommunication and assure you we're addressing these issues with the relevant teams to prevent similar occurrences. Your satisfaction is important to us, and we hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Samantha, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Adam, Thank you for choosing our Extended Stay America and taking the time to share your experience. We are delighted you enjoyed your stay and that we were able to exceed your expectations all for an affordable price. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

Dear BOBBY, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Tamika, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jeramy, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Wyatt, Thank you for reviewing our hotel. We are truly sorry we did not meet your expectations during your visit. Please accept our sincere apologies for any concerns you had with specific individuals in our hotel. We will address these appropriately and are very grateful for your patience. Thank you for sharing your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Paul, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Rockell, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. We like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management

Dear Mykayla, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Miguel, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Barbara, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of comfortable accommodations; we apologize that your stay did not meet our standards. We are grateful for your notification and will take immediate action. Thank you for sharing your experience with us, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Ellery, Thank you for choosing our hotel and leaving your feedback. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment; therefore, we are disappointed this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

Dear Gillian, Thank you for your excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely, Hotel Management

Dear Teri, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely,Hotel Management

Dear Keith, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burn marks on the bedding and curtains. In response to your feedback, we will instruct our housekeeping and maintenance team to review the room and work on the areas mentioned for further improvement. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management

Dear Delfino, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

Dear Chelsey, Thank you for posting a review of your recent stay. We genuinely apologize for the issues you experienced with your room and bathroom and appreciate you bringing this to our attention. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is resolved. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Robbie, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.SincerelyHotel Management

Dear Michael, Thank you for selecting Extended Stay America during your visit to our city. It is lovely that you enjoyed our well-maintained and spacious rooms and found us an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to your return.Sincerely,Hotel Management

Dear Angela, Thank you for your recent stay at Extended Stay America. Thank you for sharing your feedback so we can continue improving and delivering the best guest experience possible. We look forward to seeing you whenever you return to the area.Sincerely,Hotel Management

Dear KEVIN, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Christina, Thank you for the fantastic rating and for taking the time to post your review. Our team will be pleased to know they played a significant role in making your stay with us memorable. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management

Dear David, Thank you for choosing our hotel. It is disappointing to learn of the issues you experienced during check-in. Your patience is much appreciated. We will share your remarks with our team to ensure these concerns are not repeated. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Russell, We apologize for the concerns you experienced during your stay. Although we always intend to provide our guests with a pleasing environment, we regret that the perfume scent on our property was too strong for you. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management