Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 174 de 847 opiniones" "
10 - Excelente
174
Puntuación de 8, es decir, Bueno. Basada en 226 de 847 opiniones" "
8 - Bueno
226
Puntuación de 6, es decir, Aceptable. Basada en 142 de 847 opiniones" "
6 - Aceptable
142
Puntuación de 4, es decir, Malo. Basada en 101 de 847 opiniones" "
4 - Malo
101
Puntuación de 2, es decir, Terrible. Basada en 204 de 847 opiniones" "
2 - Terrible
204
6.6/10
Limpieza
7.0/10
Servicio y personal
5.8/10
Servicios
6.4/10
Condiciones de la propiedad
6.0/10
Cuidado del medio ambiente
Opiniones
2/10 Terrible
Yadira
Viaje familiar con niños
12 ago. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mucho racismo por parte de una mujer empleada del hotel. La habitación muy sucia
Yadira
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management, el 14 ago. 2023
Dear Yadira, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
2/10 Terrible
Cliente verificado
13 dic. 2019
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estaba sucio, me dieron la habitación sucia y me dijeron que era eso o nada... el personal TERRIBLE
Everything was dirty, the room wasnt even made and they told me it was that ir goodbye. The personal were horrible.
Cliente verificado
Se hospedó 1 noche en diciembre de 2019
Respuesta de Hotel Management, el 13 dic. 2019
Thank you for your review. We are sorry our hotel's accommodations and service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future.
Sincerely,
Hotel Management
8/10 Bueno
Erika
17 mar. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Erika
Se hospedó 3 noches en marzo de 2019
Respuesta de Hotel Management, el 18 mar. 2019
Erika, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.
Sincerely,
Hotel Management
8/10 Bueno
Michael
Viaje en pareja
7 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were great. Breakfast was very good. Id definitely return.
Michael
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 7 abr. 2024
Dear Michael, Thank you for staying at Extended Stay America! We're delighted you had a great experience with our staff and enjoyed our breakfast. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management
8/10 Bueno
Joe
3 abr. 2024
The sink was stopped up
Joe
Se hospedó 4 noches en marzo de 2024
2/10 Terrible
Laurie
Viaje familiar, Viaje familiar con niños
1 abr. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No hot water in room... Room floor sloped so badly everything would roll off table and TV cabinet. Forced to sleep dirty with no hot water to take a bath. Housekeeping refused to change bed linens. Under the beds was filthy. Old coffee cups, old lip balm, old food and popcorn kernels. Night person did not pass on complaints to morning shift. Maintenance never came regarding the hot water as promised. It was a disaster.
Laurie
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management, el 1 abr. 2024
Dear Laurie, Thank you for taking the time to share your review. We sincerely apologize for the inconvenience and frustration you experienced and the lack of responsiveness to your needs. Your feedback regarding the lack of hot water, room condition, and cleanliness issues is deeply concerning. Providing a comfortable and clean environment is our priority, and we regret that we fell short of meeting your expectations. Also, we apologize for any miscommunication and assure you we're addressing these issues with the relevant teams to prevent similar occurrences. Your satisfaction is important to us, and we hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
2/10 Terrible
Samantha
Viaje familiar
27 feb. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
got put pon do not rednt list after bieng told i woulkdnt
Samantha
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 27 feb. 2024
Dear Samantha, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
10/10 Excelente
Adam
28 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I needed a place to stay close to home, while I was waiting for my new furnace to get installed during the winter storm, and the place was perfect. Low cost and helpful staff
Adam
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 29 ene. 2024
Dear Adam, Thank you for choosing our Extended Stay America and taking the time to share your experience. We are delighted you enjoyed your stay and that we were able to exceed your expectations all for an affordable price. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
10/10 Excelente
Darren
11 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice clean and friendly nothing but good things to say
Darren
Se hospedó 1 noche en enero de 2024
4/10 Malo
Hansel
10 ene. 2024
Hansel
Se hospedó 1 noche en enero de 2024
2/10 Terrible
Jasmine
7 ene. 2024
Jasmine
Se hospedó 1 noche en enero de 2024
8/10 Bueno
Bobby
7 ene. 2024
Bobby
Se hospedó 1 noche en enero de 2024
8/10 Bueno
BOBBY
2 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/A
BOBBY
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management , el 6 ene. 2024
Dear BOBBY, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
10/10 Excelente
Anna
24 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Anna
Se hospedó 1 noche en diciembre de 2023
2/10 Terrible
Ethan
Viaje familiar
19 nov. 2023
No le gustó: Limpieza y condiciones de la propiedad
Ethan
Se hospedó 1 noche en noviembre de 2023
8/10 Bueno
Quintina
1 oct. 2023
Quintina
Se hospedó 1 noche en septiembre de 2023
2/10 Terrible
Robert
29 sept. 2023
Robert
Se hospedó 3 noches en enero de 2023
2/10 Terrible
Tamika
Viaje familiar
10 sept. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Don’t stay here only if it’s the last resort
The sings were clogged both kitchen and bathroom. No shower curtain in the bathroom baby roaches all in the bathroom and in the room. Just nasty. These rooms need to be cleaned better. We pay to stay for this and shouldn’t have to do so. Hotels should be held accountable for the nastiness
Tamika
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 11 sept. 2023
Dear Tamika, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management
2/10 Terrible
Jeramy
11 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was unable to stay was completely inconvenient
Jeramy
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management, el 12 ago. 2023
Dear Jeramy, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
2/10 Terrible
Wyatt
Viaje de negocios
7 ago. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
There was a homeless man sleeping on the hallways floor. Guys looking in cars in the parking lot. Ended up leaving and staying elsewhere
Wyatt
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management , el 8 ago. 2023
Dear Wyatt, Thank you for reviewing our hotel. We are truly sorry we did not meet your expectations during your visit. Please accept our sincere apologies for any concerns you had with specific individuals in our hotel. We will address these appropriately and are very grateful for your patience. Thank you for sharing your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management
2/10 Terrible
Twyla
5 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Twyla
Se hospedó 1 noche en julio de 2023
2/10 Terrible
Paul
Viaje de negocios
2 ago. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
avoid
Front desk was nice, but overall smell was disgusting, run down, very urban ghetto feel. The door getting in to my room i had to push open, then no phone to call front desk, no coffee pot, the burners on the stove were broken or didn't work.....I felt very unsafe, and would never go back. I only stayed one night, still waiting on my refund for my original weeks stay......
Paul
Se hospedó 7 noches en julio de 2023
Respuesta de Hotel Management, el 3 ago. 2023
Dear Paul, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
10/10 Excelente
Daren
29 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Daren
Se hospedó 1 noche en julio de 2023
2/10 Terrible
Popkorn
23 jul. 2023
No le gustó: Condiciones de la propiedad
Popkorn
2/10 Terrible
Rockell
7 jul. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The manager at your 2720 location is horrible.. she's rude her customer service is rude she's not approachable she argues with you and she makes she made me feel like s***.. she kept repeating s*** over and over like I was a kid it was the worst experience ever because of her.. short hair African American lady 67 years old badass attitude
Rockell
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management, el 9 jul. 2023
Dear Rockell, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. We like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
2/10 Terrible
Mykayla
Viaje de negocios
8 jun. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Room smelled terrible. The bed sheets had hair in it and dirt. The windows did not lock and the screens were gone.
Mykayla
Respuesta de Hotel Management, el 8 jun. 2023
Dear Mykayla, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
4/10 Malo
Miguel
5 jun. 2023
No le gustó: Condiciones de la propiedad
always had good luck with extended stay, (not this time) this property was probably nice 30 years ago.
should be closed down.
the only positive, target next door, and close to everything.
Miguel
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Management , el 5 jun. 2023
Dear Miguel, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management
4/10 Malo
Barbara
Viaje de negocios
1 jun. 2023
No le gustó: Limpieza y condiciones de la propiedad
The hotel stunk, literally. Bad odor throughout. Toilet and feces blocking the flush (obviously not cleaned). Ran a wet washcloth over floor in kitchen area and the white rag turned black.
Barbara
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 2 jun. 2023
Dear Barbara, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of comfortable accommodations; we apologize that your stay did not meet our standards. We are grateful for your notification and will take immediate action. Thank you for sharing your experience with us, and we hope to welcome you back soon.Sincerely,Hotel Management
2/10 Terrible
Ellery
Viaje de negocios
20 may. 2023
No le gustó: Limpieza y condiciones de la propiedad
This property was so unclean. The floors in the room were sticky, there was no blankets or pillows on the bed, there was marijuana odor all in the room, building, and parking lot. When I drove into the parking guests were sitting in their car’s trunks drinking beer. Very unclean and unsafe environment. Did not stay. Checked in and then right back out. Do not recommend.
Ellery
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 22 may. 2023
Dear Ellery, Thank you for choosing our hotel and leaving your feedback. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment; therefore, we are disappointed this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
6/10 Aceptable
Seng
20 may. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Seng
Se hospedó 1 noche en mayo de 2023
10/10 Excelente
Gillian
24 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
EXCELLENT STAFF!!
Gillian
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management, el 25 abr. 2023
Dear Gillian, Thank you for your excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely, Hotel Management
2/10 Terrible
Samantha
21 abr. 2023
No le gustó: Servicio y personal
Samantha
Se hospedó 1 noche en abril de 2023
4/10 Malo
Teri
20 abr. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When I arrived to check in I had been traveling for several hours and asked if i could be directed to the bathroom. I was told the hotel didn’t have public bathrooms. I was there as a guest to check in but ok…
The woman at the desk, very not friendly took her time checking me in with obviously no awareness that I just asked to use a restroom.
I got upstairs to the second floor headed to mh room. The entire hallway smelled of cigarette smoke. My room however seemed clean.
I wasn’t there 5 minutes and heard two large dogs barking loudly from a nearby room. I tried to call the desk and the phone didn’t work. So called from my cell phone. As I’m explaining the loud dogs I am hung up on.
The room appeared clean, but there was other peoples hair wrapped up in the sheet and towels.
Housekeeping was at my door two hours before checkout.
All in all, if these things don’t bother you, and you don’t mind horrible unfriendly customer service, and precious customers hair in your “clean” linens, the $60 for a night is probably worth it. Otherwise, keeping going to the next hotel.
Teri
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management, el 21 abr. 2023
Dear Teri, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely,Hotel Management
4/10 Malo
Keith
Viaje de negocios
15 abr. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great location but poor maintenance upkeep and in need of repairs. Friendly staff but dirty rooms that need cleaning abd in bad repairs. No shower curtains and bed sheets with cigarettes burns.
Keith
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management , el 16 abr. 2023
Dear Keith, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burn marks on the bedding and curtains. In response to your feedback, we will instruct our housekeeping and maintenance team to review the room and work on the areas mentioned for further improvement. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management
10/10 Excelente
Annaliza
5 abr. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great
Annaliza
Se hospedó 1 noche en abril de 2023
10/10 Excelente
Delfino
Viaje de negocios
3 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was very good the room
Delfino
Se hospedó 5 noches en marzo de 2023
Respuesta de Hotel Management, el 4 abr. 2023
Dear Delfino, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management
2/10 Terrible
Chelsey
30 mar. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
SMELLS horrible
Nasty, toilet backed up and rooms smell horrible. Not like the other nice extended stays I've stayed at.
Chelsey
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 31 mar. 2023
Dear Chelsey, Thank you for posting a review of your recent stay. We genuinely apologize for the issues you experienced with your room and bathroom and appreciate you bringing this to our attention. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is resolved. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management
4/10 Malo
Glenn
26 mar. 2023
No le gustó: Condiciones de la propiedad
Glenn
Se hospedó 1 noche en marzo de 2023
4/10 Malo
Robbie
Viaje de negocios, Viaje familiar
26 mar. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was rude and unfriendly.
Robbie
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 27 mar. 2023
Dear Robbie, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.SincerelyHotel Management
10/10 Excelente
Michael
Viaje de negocios
15 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very affordable for the price. Check in was easy. Room was spacious and clean. TV included HBO.
No hair dryer in room. Breakfast was just granola bars and coffee.
Will definitely stay again.
Michael
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 16 mar. 2023
Dear Michael, Thank you for selecting Extended Stay America during your visit to our city. It is lovely that you enjoyed our well-maintained and spacious rooms and found us an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to your return.Sincerely,Hotel Management
10/10 Excelente
Kenneth
7 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice clean hotel
Nice clean hotel but not near any restarants and the area is dark around the hotel
Kenneth
Se hospedó 1 noche en noviembre de 2022
10/10 Excelente
Angela
Viaje familiar
8 feb. 2023
Le gustó: Servicio y personal
Needs some work
Angela
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management, el 9 feb. 2023
Dear Angela, Thank you for your recent stay at Extended Stay America. Thank you for sharing your feedback so we can continue improving and delivering the best guest experience possible. We look forward to seeing you whenever you return to the area.Sincerely,Hotel Management
8/10 Bueno
John W
Viaje de negocios
3 feb. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel staff is great. They are friendly and keep the property clean. The area around the hotel isn't the nicest, but I have been safe staying here.
John W
Se hospedó 14 noches en enero de 2023
2/10 Terrible
Kya
25 ene. 2023
Kya
Se hospedó 1 noche en enero de 2023
2/10 Terrible
KEVIN, Oklahoma City
18 ene. 2023
No le gustó: Limpieza, servicio y personal, servicios
Roach hotel
The worst hotel I’ve ever stayed at, even the wifi didn’t work right.
Before I booked i read the reviews, but thought no prob, just bad service. No:
- Hair on the sides of shower
- I saw roaches in my room from the first day.
- Trash under bed
- No kitchen utensils even though “Dining and cooking utensils provided” BS. They make you ask for EVERYTHING you need. One utensil at a time. Stupid.
KEVIN
Respuesta de Hotel Management , el 19 ene. 2023
Dear KEVIN, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
10/10 Excelente
Christina
Viaje familiar
14 ene. 2023
Le gustó: Servicio y personal y servicios
The staff is very nice.
Christina
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management, el 16 ene. 2023
Dear Christina, Thank you for the fantastic rating and for taking the time to post your review. Our team will be pleased to know they played a significant role in making your stay with us memorable. On behalf of everyone here at Extended Stay America, we invite you to stay with us again!Sincerely,Hotel Management
2/10 Terrible
David
11 ene. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
They Over -booked . Didn't stay here .
David
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management, el 11 ene. 2023
Dear David, Thank you for choosing our hotel. It is disappointing to learn of the issues you experienced during check-in. Your patience is much appreciated. We will share your remarks with our team to ensure these concerns are not repeated. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
10/10 Excelente
Cliente verificado
Viaje familiar
9 ene. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en enero de 2023
10/10 Excelente
Rachel
Viaje en pareja
8 ene. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great
Rachel
Se hospedó 1 noche en enero de 2023
4/10 Malo
russell
Viaje familiar
4 ene. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Area did not seem safe/secure with a lot of homeless people outside as well as residents seem to be welfare or shelter hanging out in the main area lobby entrance.
Room has such a strong air freshener odor we had to open both windows and put the wall unit on heat w/high fan to tolerate the smell
russell
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management, el 6 ene. 2023
Dear Russell, We apologize for the concerns you experienced during your stay. Although we always intend to provide our guests with a pleasing environment, we regret that the perfume scent on our property was too strong for you. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management