I arrived late at night and found out that someone in the earlier shift gave my room to someone else so when I got my key I found the room already occupied.Luckily for all involved the gentleman was dressed and polite about someone unintentionally coming into his room. The night manager was very helpful and gave me a different room. When I pulled back the sheets on both Queen beds the sheets were obviously stained/dirty. I went to the night manager and he apoligized and gave me a 3rd room. The sheets were clean but the curtain's were very stained. I was so tired I just went to bed. Night manager was really nice. The lobby was the kind of clean you expect from a Holiday Inn Express. This was not a good stay, no fault to the night manager.