We called ahead of time to let them know we’d be checking in very late. Upon arrival, the young lady at the desk on the night shift wasn’t very friendly. I did not get a “hello” or “how can I help you?” She just looked at me when I walked in. She gave me no information about where to park or what end of the building my room was located. No information about breakfast or checkout times. The only thing she said was “I need you card.” Ok fine, it’s late, maybe she was tired too. No big deal. Upon arrival in our room, we discovered the window was WIDE OPEN. Room on the ground floor, no screen. Someone could have just walked right into our room. I was traveling with my teenage daughter, and this made me very anxious. I checked the bathroom and closets to make sure we were safe, and after several tries, was finally able to get the window locked. The next morning, an employee was loudly talking on her phone on speakerphone…all up and down the hallways, the laundry area, the breakfast area. It was very strange. But when I needed an employee, I could not find one. There were no blow dryers in the room, so I was hoping they might have some at the front desk. I made 2 trips up front that morning to request one…I never saw a soul. And no one answered the phone. Despite this, the beds were extremely comfortable, and the waffles at breakfast was excellent.