Servicio de la propiedad

Opiniones de Renaissance Wind Creek Aruba Resort

4.5 out of 5
Renaissance Wind Creek Aruba Resort
L G Smith Boulevard 82, Oranjestad

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 859 de 1252 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 231 de 1252 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 78 de 1252 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1252 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 42 de 1252 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rafael Gaston, Naples

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Lo único bueno del hotel es la isla privada de los flamencos y la amabilidad de su personal, el resto parece hotel de 3 estrellas, habitaciones muy pequeñas para el valor que cuesta por noche
Se hospedó 4 noches en enero de 2024
Respuesta de Renaissance Aruba, el 8 feb. 2024
Dear Rafael Gaston, Thank you for sharing your feedback with us. We're glad you enjoyed our private flamingo island and experienced kindness from our staff. We apologize if the room size didn't meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Regards,

10/10 Excelente

Alberto Segundo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente y la isla privada un paraiso
Se hospedó 4 noches en octubre de 2023
Respuesta de Marjolein van Houten , el 12 nov. 2023
Estimado Alberto Segundo,Gracias por calificarnos con esta puntuación perfecta y por hospedarse en el Renaissance Aruba Resort.¡Esperamos darle la bienvenida nuevamente pronto!Atentamente,Marjolein van HoutenPracticante de gestión de front office

10/10 Excelente

Carlos

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en octubre de 2023
Respuesta de Melisa Maduro ~ Guest Service Manager, el 23 oct. 2023
Dear Carlos, Thank you for your positive feedback. We appreciate your review and hope to have the opportunity to serve you again in the future.Kind regards,

10/10 Excelente

Gabriel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es una opción muy agradable para ir en pareja
Se hospedó 6 noches en septiembre de 2023
Respuesta de Melisa Maduro ~ Guest Service Manager, el 21 sept. 2023
Apreciable Gabriel, Apreciamos que se tomo el tiempo para brindarnos sus comentarios. Esperamos volver a verle otra ves en un futuro cercano.Cordial saludos,

2/10 Terrible

Alan

Se hospedó 5 noches en septiembre de 2023
Respuesta de Renaissance Aruba, el 28 sept. 2023
Dear Alan, Thank you for the feedback, it would be very helpful if you can be more elaborate about your experience so we can make improvements for future guests.Regards,

6/10 Aceptable

Vanessa, Windermere

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Our flight got rebooked for a day later and the property could not accommodate the change. We booked two rooms, but they didn’t have joined rooms available, so it was not convenient to go from one room to the other through the hallway as opposed to just opening the connecting door. We booked an excursion and the itinerary was different than what we were told and paid for. They didn’t own up to their lack of accuracy.
Se hospedó 5 noches en julio de 2023
Respuesta de Renaissance Aruba, el 10 ago. 2023
Dear Vanessa, Thank you for sharing your experience. We're sorry for the inconveniences you faced with the flight change, room arrangement, and excursion. We take your feedback seriously and will work to improve. We hope to have the chance to make it up to you in the future.Warm regards,

8/10 Bueno

Cristina

Viaje en grupo
Le gustó: Limpieza
Pesimo personal del casino groseros
Se hospedó 4 noches en julio de 2023
Respuesta de Renaissance Aruba, el 21 jul. 2023
Dear Cristina, We apologize for the experience you had with our casino staff. Your feedback is essential to us, and we take matters like this seriously. We will address this issue promptly to ensure better service in the future. Please accept our apologies, and we hope to have the opportunity to make it right during your next visit.Sincerely,

6/10 Aceptable

Witmar

Le gustó: Limpieza y servicio y personal
A/c in to the room made a lot noise! Restaurant prices to high! In overall over priced
Se hospedó 4 noches en junio de 2023
Respuesta de Renaissance Aruba, el 20 jun. 2023
Dear Witmar, We are sorry for the inconvenience caused by the noisy A/C in your room and the high prices at our restaurant. Your feedback is important to us, and we appreciate you sharing your concerns.Best regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en junio de 2023
Respuesta de Renaissance Aruba, el 20 jun. 2023
Thank you for the nice review.regards,

6/10 Aceptable

Luisana

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
No es lo que parece
Se hospedó 3 noches en abril de 2023
Respuesta de Renaissance Aruba, el 24 abr. 2023
Dear Luisana, Thank you for taking the time to leave a review. I'm sorry to hear that your experience wasn't what you expected. Can you please provide us with more information so that we can make sure that we make the right adjustments for future guests.Thank you for your feedback, and I hope to hear back from you soon.Best regards,

10/10 Excelente

Doris

Se hospedó 3 noches en abril de 2023
Respuesta de Renaissance Aruba, el 9 may. 2023
Dear Doris, We are incredibly grateful that you took the time out to leave us a 5-Star review.We hope we can host you again if your travels bring you back to Aruba.warm regards,

10/10 Excelente

Ming

2/10 Terrible

Sandra H

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo espectacular. Excepto Expedia falsely advertised this resort as all inclusive and when we got there they said is not all inclusive and I had to pay an extra $1100 dollars. I will never use Expedia again or will recommend to anyone I know. They are terrible and when I called they didn’t do anything to fix the situation. I deleted the app and will never be using Expedia again.
Se hospedó 3 noches en julio de 2022
Respuesta de Renaissance Aruba, el 18 jul. 2022
HI Sandra, We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Thank you for choosing us for your stay. regards,

10/10 Excelente

Arthur

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy especial, excelentes servicios
Es la tercera vez que estamos en este hotel con excelente servicio y las dos islas encima de cualquier categoria. Especialmente queremos enfatizar y agradecer a Betty, mesera del amplio brunch de desayuno, por su servicio excepcional.
Se hospedó 6 noches en julio de 2022
Respuesta de Renaissance Aruba, el 18 jul. 2022
Hola Arthur, Gracias por sus comentarios, nos alegra que haya disfrutado de su estadía con nosotros. y no puedo esperar para hospedarte de nuevo. saludos,

10/10 Excelente

Martha

Se hospedó 4 noches en mayo de 2022
Respuesta de Renaissance Wind Creek Aruba Resort, el 7 jul. 2022
Thank you

8/10 Bueno

ANGELA

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Único, el servicio en lancha cada 15 minutos incluido a la isla privada y la atención en la isla excelente. No me gusto tener que esperar hasta las 5 pm si el check in era a las 4 pm. un día no fueron a limpiar la habitación y solo hay shampoo el primer día, ademas muy mala la señal de TV.
Se hospedó 4 noches en mayo de 2022
Respuesta de Renaissance Aruba Resort & Casino, el 13 may. 2022
Querida Angela, Gracias por elegir el Renaissance Aruba Resort & Casino para su estadía. Lamentamos que hayas tenido algunos problemas, pero realmente apreciamos que nos hayas informado sobre este problema. Tus comentarios nos ayudan a hacerlo mejor. Saludos,

10/10 Excelente

Marcia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bueno…
Se hospedó 3 noches en noviembre de 2021
Respuesta de GM, el 23 nov. 2021
Gracias!

8/10 Bueno

Yelitza

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en octubre de 2021

10/10 Excelente

Miguel

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo muy lindo y limpio
Se hospedó 3 noches en septiembre de 2021
Respuesta de Paul Gielen, el 7 oct. 2021
Dear Guest, Thank your for your excellent feedback, we appreciate it. We hope to welcome you back soon!

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
El hotel no es la gran cosa como instalación
Se hospedó 3 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es una gran hotel, todo el personal es muy muy amable, tiene todo, tiendas, buena música en alberca, bar, y lo mejor la isla de flamingos! ... tmb casino bueno.
Se hospedó 2 noches en junio de 2021

10/10 Excelente

Mexaline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This resort is beautiful and we loved sitting at the bar enjoying drinks. We had a room at the top floor (6th floor) with an island view. The staff went above and beyond to make sure that we were satisfied with food and drinks. The free boat to Flamingo island with the resort stay was amazing as well. We loved our stay.
Se hospedó 4 noches en abril de 2024
Respuesta de Renaissance Aruba, el 18 abr. 2024
Dear Mexaline, It's fantastic to hear you loved the bar drinks and the free boat to Flamingo Island. We can't wait to welcome you back for another great experience!Warm regards,

10/10 Excelente

Allyn, Basking Ridge

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent stay for families as well as couples. Hotel is beautiful and staff friendly. And the best is of course Flamingo Island!!
Se hospedó 2 noches en abril de 2024
Respuesta de Renaissance Aruba, el 18 abr. 2024
Dear Allyn, We appreciate your fantastic review! It's wonderful to hear that your stay with us was excellent for both families and couples. Your compliments about our stunning hotel and welcoming staff are truly valued.We're thrilled that you had the opportunity to enjoy Flamingo Island, one of our most cherished amenities! We eagerly await the chance to host you again for another memorable experience.Warm regards,

10/10 Excelente

Neleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Renaissance Resort Is The Utmost BEST 5 STAR Resort . Each And Everyone Was So Welcoming , Nice , Friendly Homely And I Could Go On And On . The Hotel Is Very Clean All The Staff And Guest That I Met Was Very Nice And Friendly .The Rooms Are Very Huge And The Furniture Are Very Modern And Unique .My Suite Was On The 5 th Floor And My Room Had Ocean View , Sea View & Garden View So You Know It Felt Like I Was In HEAVEN !!! MISS ICOLYN My Houskeeper Wonderful !!! Whenever We Go On Our Days Activities And Come Back The Room Was Always Ver SPOTLESS , SPARKLING CLEAN , NEAT FRESH AND EVERYTHING WAS ON POINT. ALWAYS. We Wished We Could Have Stayed For Another Week . Everyone Was Wonderful And Treated Us With RESPECT And DIGNITY .Will Recommend Renaissance Resort To Everyone Who Wants ato Go To Aruba Anyday . There Was Nothing That I Didn't Like About My Stay At The
Se hospedó 6 noches en abril de 2024
Respuesta de Renaissance Aruba, el 18 abr. 2024
Dear Neleen, Thank you for your wonderful review of the Renaissance Resort! We're happy that you enjoyed your stay and that everything exceeded your expectations. Your kind words about our staff, facilities, and accommodations mean a lot to us. We can't wait to welcome you back for another fantastic experience!Warm regards,

10/10 Excelente

Marcela Cristina Rugel

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff and facilities exceptional.
Se hospedó 4 noches en abril de 2024
Respuesta de Renaissance Aruba, el 18 abr. 2024
Dear Marcela Cristina, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our staff and facilities exceptional during your stay.Providing exceptional service and a comfortable environment for our guests is our top priority, and it's always rewarding to know that we've met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another outstanding experience in the near future.Warm regards,

10/10 Excelente

Tyanedra

Le gustó: Condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Renaissance Aruba, el 15 abr. 2024
Dear Tyanedra, Thank you for your wonderful 5-star review! We're delighted that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back soon!Regards,

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved having access to Flamingo Beach any time we wanted. Staff was wonderful
Se hospedó 6 noches en abril de 2024
Respuesta de Renaissance Aruba, el 11 abr. 2024
Dear John, Thank you for sharing your experience! We're thrilled you enjoyed the convenience of Flamingo Beach access and found our staff wonderful. We look forward to hosting you again soon!Regards,

10/10 Excelente

Cynthia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved everything about the property except the fact that Flamingo Beach was the rockiest beach I ever visited. Really put a damper in the day. Bring water shoes and you should be okay.
Se hospedó 2 noches en abril de 2024
Respuesta de Renaissance Aruba, el 10 abr. 2024
Dear Cynthia, Thank you for sharing your feedback. We're thrilled you loved everything about our property. We apologize for any inconvenience with the rocky condition of Flamingo Beach. We appreciate your suggestion to bring water shoes and will take this into consideration for future guests. We hope to welcome you back for another enjoyable stay.Best regards,

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property and highly recommend staying here as adults or with kids. Great pool and private island. The food and drinks are very good especially for an all inclusive. The only thing I would do differently is never book through Expedia and I personally won't again. I booked an all inclusive package or what Expedia called all inclusive but it was a small drink credit. So after paying 12k for everything I had to pay another 3k when checking in to become all inclusive. Also our flight changed from a day trip to an overnight on the way back and we got bumped because it was oversold and since we used Expedia were were the first to go.
Se hospedó 5 noches en abril de 2024
Respuesta de Renaissance Aruba, el 10 abr. 2024
Dear John, Thank you for your review. We're delighted you enjoyed our property, pool, and amenities. We apologize for any inconvenience with your Expedia booking. We hope to welcome you back for a seamless experience.Best regards,

6/10 Aceptable

Anna

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
Room and property dated with worn out furniture in lobby. Not enough loungers for guests. Our room was off the elevator and felt like I was sharing a room with the entire hotel. Sooo Loud and at some points people would bang on the wall to hit the open door button which was on the other side of where we slept.
Se hospedó 6 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 4 abr. 2024
Dear Anna, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us, and we are committed to addressing these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention.Regards,

10/10 Excelente

Mitch

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Felt welcome as soon as we got there,
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 2 abr. 2024
Dear Mitch, Your warm welcome is truly appreciated! We're happy to hear that our efforts to create a welcoming atmosphere were felt right from the start. Thank you for sharing your experience, and we can't wait to host you again!Regards,

10/10 Excelente

Sharon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Went with my husband, and we stayed on the family friendly side, which was wonderful! Great pools, and on the beach side! We love Flamingo Island, which had an adults only beach, and a family friendly beach! Absolutely wonderful!
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 4 abr. 2024
Dear Sharon, Thank you for sharing your positive experience! We're thrilled to hear that you and your husband enjoyed your stay on the family-friendly side of our resort. It's fantastic to know that you had a wonderful time at the pools and on the beach. We're delighted that Flamingo Island provided the perfect balance with its adults-only and family-friendly beaches. Your feedback means a lot to us, and we hope to welcome you back for another fantastic stay in the future!Regards,

8/10 Bueno

Walter

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really nice property near the airport. Had a small plaza adjacent to property with several dining options.
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 2 abr. 2024
Dear Walter, Thank you for sharing your experience with us! We're glad to hear that you found our property to be a pleasant place to stay near the airport. It's wonderful that you enjoyed the convenience of having a small plaza with several dining options right next to us. We appreciate your feedback and look forward to hosting you again for another enjoyable stay!Regards,

8/10 Bueno

Savanna

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 2 abr. 2024
Dear Savanna, We appreciate you taking the time to share your thoughts. If there is anything specific that we can do to improve and earn that extra star next time, please feel free to let us know. We hope to have the opportunity to exceed your expectations during your next visit.Regards,

10/10 Excelente

Romana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent dining and drink experiences with the all inclusive package!!
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 2 abr. 2024
Dear Romana, Thank you for sharing your feedback! We are thrilled to hear that you had an excellent dining and drink experience with our all-inclusive package. Our team works hard to provide exceptional service and delicious options for our guests, and we're delighted that you enjoyed it. We hope to have the pleasure of welcoming you back again in the future!Regards,

6/10 Aceptable

Kai, Wauwatosa

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Rooms small and outdated.. the rooms are a true 3 star hotel.. looks like a 70’s motel, decor to match
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 28 mar. 2024
Dear Kai, Thank you for sharing your feedback with us. We're sorry to hear that our room size and décor did not meet your expectations. Your comments are valuable to us, and we'll take them into consideration as we continue to make improvements to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future.Best regards,

10/10 Excelente

Fidel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay! The staff was friendly and helpful! We would definitely book again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 28 mar. 2024
Dear Fidel, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and that our staff made a positive impression on you. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic experience in the future.Warm regards,

10/10 Excelente

Cody

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The cleaniness
Se hospedó 6 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 28 mar. 2024
Dear Cody, Thank you for your kind review! We're thrilled to hear that you found our cleanliness standards to your satisfaction. Maintaining a clean and comfortable environment for our guests is always our top priority. We appreciate your positive feedback and hope to welcome you back again soon.Best regards,

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 28 mar. 2024
Dear Ashley, We sincerely appreciate your 5 out of 5 review! It's truly rewarding to hear that you had a fantastic experience during your stay with us. Your feedback means a lot to our team, and we're committed to consistently providing exceptional service. We look forward to the opportunity to host you again in the future.Best regards,

6/10 Aceptable

sharanya

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
You paid 500$ a night to get a motel looking room. The room smelled of vomit and extremely loud. Terrible! We booked non refundable, else we would have checked out.
Se hospedó 2 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 28 mar. 2024
Dear Sharanya, We apologize for the unsatisfactory experience you encountered during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,

2/10 Terrible

Happy Birthday

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
The property itself is very convenient, and located next to everything. They have 2 parts which will give you more options to eat and explore. When I checked in the staff member was very rude making sarcastic comments to my questions. I have stayed at the adults only side numerous times and never experienced this. Room service kept forgetting condiments that were requested for when placing the order and bringing them back by the time the food was cold. The bathroom nor towels where cleaned. When I said something they immediately fixed that issue. The beach is decent but gets crowded since they allow day passes.
Se hospedó 2 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 25 mar. 2024
Dear Happy Birthday, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Providing exceptional service is our top priority, and it's disappointing to hear that we fell short of meeting your expectations.We appreciate your positive comments about the convenience of our property and the variety of dining options available. However, we are deeply concerned about the issues you encountered with our staff member's behavior and the lapses in room service and housekeeping. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure that such incidents do not occur in the future.We understand the importance of a clean and comfortable stay, and we regret that we did not meet our usual standards in this regard. Your comments regarding the beach crowd are duly noted, and we will explore ways to improve the overall experience for our guests.Your satisfaction is of utmost importance to us, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm regards,

8/10 Bueno

Laurie

Viaje en grupo, Viaje familiar
No le gustó: Servicio y personal y servicios
Meed better transportation to palm beach and back. Service lacked. Only one server, ebony, was fantastic and she deserves a promotion!
Se hospedó 5 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 25 mar. 2024
Dear Laurie, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with transportation to Palm Beach and back. We find it surprising to hear this, as we have taxis lined up every day to take guests wherever they desire. We're delighted to hear that Ebony provided fantastic service, and we will certainly pass on your compliments to her. We value your patronage and hope to have the opportunity to exceed your expectations during your next visit.Warm regards,

10/10 Excelente

Alisha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 25 mar. 2024
Dear Alisha, We deeply appreciate your decision to stay with us and for sharing your glowing 5-star review. It brings us immense joy to learn that your time at our property was enjoyable. Ensuring your satisfaction remains our primary focus, and we eagerly anticipate your return for another memorable stay.Warm regards,

10/10 Excelente

D'Hanna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My recent stay at the Renaissance in Aruba, with access to the beautiful Flamingo Beach, had its highs and lows. The pristine beauty of Flamingo Beach was undoubtedly a highlight, offering a picturesque backdrop for relaxation and enjoyment. The location was undoubtedly stunning; waking up to the sight of the marinas crystal-clear waters was a dream come true. The hotel grounds were well-maintained, and the staff was friendly and accommodating throughout my stay. However, I must address a few drawbacks that detracted from an otherwise pleasant experience. Firstly, I made my reservation through Expedia, expecting an all-inclusive resort experience. Regrettably, this assumption was not entirely accurate. While the option for an all-inclusive package was available, it came at an additional cost, which was not made explicitly clear during the booking process. This discrepancy left me feeling somewhat misled and disappointed.
Se hospedó 3 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 25 mar. 2024
Dear D'Hanna, Thank you for your recent stay at Renaissance Aruba. We're delighted you enjoyed Flamingo Beach and our stunning location. We apologize for any confusion regarding the all-inclusive package, which can happen when booking via a third party. Your feedback is appreciated, and we hope to welcome you back for an even better experience in the future.Best regards,

10/10 Excelente

Marie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great time
Se hospedó 5 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 19 mar. 2024
Dear Marie, Thanks for sharing! We're pleased to know that you had a wonderful experience.Regards,

10/10 Excelente

Nabil W

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 25 mar. 2024
Dear Nabil, Thank you for choosing to stay with us and for taking the time to leave a 5-star review. We're thrilled to hear that you enjoyed your experience at our property. Your satisfaction is our utmost priority, and we look forward to welcoming you back again soon for another fantastic stay.Best regards,

10/10 Excelente

Joseph

Se hospedó 4 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 8 abr. 2024
Dear Josephn, Thank you for your wonderful review! We're delighted to hear that you had a fantastic experience during your stay at our resort. Your satisfaction is our top priority, and we're thrilled that you found everything to your liking. We look forward to welcoming you back for another exceptional stay in the future!Regards,

10/10 Excelente

Takeila Jamia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall good location, walking distance to food and shopping. Great experience
Se hospedó 3 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 19 mar. 2024
Dear Takeila Jamia, Thank you for your review! We're happy to hear that you enjoyed our resort's location, with convenient access to dining and shopping options within walking distance. We're thrilled that you had a great experience overall. We'll be sure to share your feedback with our staff. We look forward to welcoming you back again soon!Regards,

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Clean and well appointed.
Se hospedó 5 noches en marzo de 2024
Respuesta de Renaissance Aruba, el 19 mar. 2024
Dear Tina, Thank you for your review! We're delighted to hear that you found our staff friendly and our resort clean and well-appointed. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!Regards,

10/10 Excelente

Alyssa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If I could give this resort 10 stars I would! My husband and I stayed here for a week during our honeymoon and had the best experience. We did the all inclusive package and it was completely worth it. The hotel is stunning, right on the beach with multiple pools and tiki huts to lounge under. The food was great and all staff were so nice and accommodating. Our room was set up with balloons, flowers, and a cake upon our arrival. The hotel was very clean and modern. There is a boat to take you to the private flamingo island 5-10 min away which also has two bars/ restaurants. We have nothing bad to say about it and would book here again in a heartbeat!!
Respuesta de Renaissance Aruba, el 19 mar. 2024
Dear Alyssa, Thank you for your glowing review! We're thrilled to hear that you and your husband had such an amazing honeymoon experience at our resort. It's fantastic to know that you found our all-inclusive package worthwhile and enjoyed the beautiful beachfront location, pools, and tiki huts. We're delighted that you loved the food, appreciated the friendly staff, and enjoyed the special touches in your room. We can't wait to welcome you back again in the future!Regards,