Lobby lounge

Opiniones de Red Roof Inn & Suites Oxford

2 out of 5
Red Roof Inn & Suites Oxford
138 Elm Street, Oxford, AL

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 179 de 649 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 190 de 649 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 146 de 649 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 649 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 74 de 649 opiniones" "

7.4/10

Limpieza

8.0/10

Servicio y personal

6.4/10

Servicios

6.8/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Desiree

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Llegué antes del check-in y aún así me entregaron el cuarto y limpio. Personal amable y ambiente agradable y tranquilo.
Se hospedó 2 noches en noviembre de 2022

8/10 Bueno

edith

Viaje familiar
Bueno para una noche.
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Kerlys

Le gustó: Servicio y personal
Nada
Se hospedó 4 noches en noviembre de 2021

4/10 Malo

Chuck

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The room was not very clean at all, mirrors behind the jacuzzi tub had stuff all over it and the tub was dirty. The couch was all stained up from who knows what and the tv wouldn’t even work.
Se hospedó 1 noche en marzo de 2024
Respuesta de Staff, el 27 mar. 2024
Were sorry to hear after the fact you had issues with your, room we do our very best to make sure everything is rite for our guests and it seems we failed this time, if you stay with us in the future regardless of the time please let staff on property know of any issues big our small so we can take care of them as we know after traveling you're ready to relax and that's very hard to do when there is an issue, we have already brought this to the attention of staff so these kinds of problems do not arise in the future. Thank You

6/10 Aceptable

Paul Holloway

Viaje familiar
Stayed for a fishing tournament. The parking lot was difficult to park my boat in with no electrical hookups outside. I had to use my generator to charge my batteries.
Se hospedó 2 noches en marzo de 2024
Respuesta de Staff, el 26 mar. 2024
Yes, we are sorry about that this is older property, and the parking can be an issue we try our best to manage it, but some things are beyond our control.

4/10 Malo

Angie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking was horrible.never got a spot in front of room. Toilet overflowed, front office gave him a plunger, didn't call maintenance or anybody to come check the toilet . When we checked out ,went to get our $50;,deposit .the lady said ""someone peed through the comforter,, mattress cover,and the mattress ""!! . I told her there's no way, only myself and husband stayed there. My husband only one slept in bed,I slept on loveseat because it was a lot firmer for my back. My husband asked to b showed this . Went back to room ,they had stripped bed already, he looked,nothing on mattress, l if there was anything,it was a stain. That's a lot to go through a comforter,a mattress cover and a mattress!! Told the lady "obviously y'all need the $50 more than I do . Go ahead and keep it. . . We will never patronize this hotel again!
Se hospedó 3 noches en febrero de 2024
Respuesta de Linton Rediresponse Specialist, el 5 mar. 2024
Dear Angie,Thank you for telling us about your recent visit to RED ROOF INN & SUITES OXFORD. It's regrettable to read that you had a less pleasant experience due to the issue with the toilet and the concern you brought up hindered your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

4/10 Malo

John

Viaje de negocios
No le gustó: Condiciones de la propiedad
not clean on the mattress is not clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Sashauna RediResponse Specialist, el 8 feb. 2024
Dear John,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. Please accept our sincerest apologies for the situation you described regarding the lack of cleanliness. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Bueno

Kedric

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Liked the room was clean and updated
Se hospedó 1 noche en enero de 2024
Respuesta de Nishaye RediResponse Specialist, el 1 feb. 2024
Hello Kedric, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Oxford. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

David

Viaje familiar
The tv didn’t work in the room and no one was at front desk had to stay in a quiet room
Se hospedó 1 noche en octubre de 2023
Respuesta de Chevanese RediResponse Specialist, el 24 oct. 2023
Dear David,Thank you for your recent review of your stay at the Red Roof Inn & Suites Oxford. The situation you described is regarding the TV not working and the absent of the front desk clerk is disheartening, and I sincerely apologize for your experience. To uphold our company’s high standards your encounter will be shared with management to ensure your satisfaction.Thank you again for sharing your review. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Swipe left
Pictures are deceiving. Super sketch area. Dark. Homeless man with masking tape wrapped around paper towels on legs, walking a dog . Room wreaked of weed. No shower curtain. Black boot prints on floor. Door looked like it had been kicked in at some point and was ragged. Front desk said they had new housekeeping. Well, they need a new line of work. Offered different room. Meh, shower curtain at least and no odor, but still nowhere near what description from booking. Offered refund and we couldn't get out of there fast enough. Trust your gut. Pay more. Run the other way. Trust me.
Se hospedó 1 noche en octubre de 2023
Respuesta de Chevanese RediResponse Specialist, el 12 oct. 2023
Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn & Suites Oxford did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Bueno

Kedric

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
The hotel is needs updating on the outside , but the rooms were just renovated and very clean . Staff was very professional and polite .
Se hospedó 2 noches en octubre de 2023
Respuesta de Abigail RediResponse Specialist, el 11 oct. 2023
Hello Kedric,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. It is pleasing to read that your stay was clean and you found the staff professional and polite. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Abigail RediResponse Specialist

4/10 Malo

rebecca

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

Mickael

No le gustó: Limpieza y condiciones de la propiedad
We weren’t there for a long stay, however the room wasn’t really clean. Someone’s belongs from the last stay (dirty socks) was still in the room. The toilet was stopped up as well. You get what you pay for so I’m not surprised.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Abigail RediResponse Specialist, el 25 sept. 2023
Hello Mickael,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. You indicated that your stay was hindered due to the uncleanliness of the room and the issue you described with the toilet. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

6/10 Aceptable

Victor

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It was down a alley. Not a very good area. A Circle K and a Waffle House were in walking distance. No free breakfast! Only 2 towels, 2 hand towels & 2 wash clothes. It was clean! Just not a very good area. I would never stay there again! The staff were very nice and helpful.
Se hospedó 2 noches en agosto de 2023
Respuesta de Chirell Rediresponse Specialist, el 21 ago. 2023
Dear Victor,Thank you for providing us with details about your stay at the Red Roof Inn & Suites Oxford. I’m thrilled to read your kind words about our clean location, nice and helpful staff. Please accept our most sincere apologies for the concerns you described regarding the area where we reside, no breakfast and the amount of towels and wash clothes received. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

4/10 Malo

emily

No le gustó: Limpieza
Not a fan. Walked into my room then immediately slipped and fell on a soaking wet floor. Asked the front desk about it, apparently housekeeping mopped very late and nobody felt the need to warn me about it or post any signage. I didn’t want an explanation, I wanted an apology.
Se hospedó 1 noche en agosto de 2023
Respuesta de Gabrielle RediResponse Specialist, el 13 ago. 2023
Dear Emily,We are sorry to hear your recent experience at the Red Roof Inn & Suites Oxford did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle RediResponse Specialist

6/10 Aceptable

Jimmy

Viaje familiar con niños
Will not stay there again.
Se hospedó 1 noche en julio de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 6 ago. 2023
Hello Jimmy, Thank you for taking the time to complete our guest survey. Myself and the staff are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-AnnRediResponse Specialist

2/10 Terrible

Ashlie

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Never again
There was flies in the bathroom, moldy smell which caused breathing problems, shower curtains smells like urine
Se hospedó 2 noches en julio de 2023
Respuesta de Sashauna Red Roof Management , el 25 jul. 2023
Dear Ashlie,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Oxford. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I was saddened to read that your stay fell short of your expectations due to the flies you reported, the moldy smell you encountered and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excelente

Stacy

Le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Dennis

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was perfect from checkin to comfort
Se hospedó 1 noche en julio de 2023
Respuesta de Sashauna Red Roof Management, el 21 jul. 2023
Dear Dennis,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 5/5 score. I was thrilled to see everything was perfect from check in to comfort. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Alonzo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Abigail RediResponse Specialist, el 19 jul. 2023
Hello Alonzo,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Oxford and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were excellent- especially night clerk Jeremy who assisted me with parking my truck and trailer
Se hospedó 1 noche en julio de 2023
Respuesta de Sashauna Red Roof Management, el 13 jul. 2023
Dear Thomas,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 5/5 score. I will make sure to share your comments regarding the excellent service you received from Jeremy with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excelente

KYLE, Atlanta

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Nathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Double bed, desk, sofa, plenty of outlets-very comfortable room.
Se hospedó 1 noche en junio de 2023
Respuesta de Abigail RediResponse Specialist, el 28 jun. 2023
Hello Nathan,Thank you for taking the time to tell us about your stay at the Red Roof Inn and Suites Oxford. I'm happy that your stay was comfortable. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

8/10 Bueno

Keith

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff, room was clean and quiet
Se hospedó 1 noche en junio de 2023
Respuesta de Abigail RediResponse Specialist, el 27 jun. 2023
Hello Keith,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Oxford. It is rewarding to see that you found the staff friendly, the room clean and the stay quiet. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,AbigailRediResponse Specialist

6/10 Aceptable

Ronald

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Motel was in convenient location. Room in poor maintenance repair
Se hospedó 2 noches en junio de 2023
Respuesta de Abigail RediResponse Specialist, el 27 jun. 2023
Hello Ronald,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. We appreciate your comments. You indicated that you were unsatisfied with the upkeep of the room. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

2/10 Terrible

Susan

No le gustó: Limpieza
Se hospedó 1 noche en junio de 2023
Respuesta de Abigail RediResponse Specialist , el 27 jun. 2023
Hello Susan,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn & Suites Oxford. I'm disappointed to see that your stay was less than satisfactory that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

8/10 Bueno

Latonya

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Sashauna Red Roof Management , el 27 jun. 2023
Hello Latonya,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Bueno

amber

Se hospedó 1 noche en junio de 2023
Respuesta de Sashauna Red Roof Management , el 11 jul. 2023
Hello Amber,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Julie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was dirty old nasty, sheets and comforters were stain, floor dirty, sink vase cracked, the bed was horrible my shoulder and leg was aching from the mattress, and it felt like something was biting me. You should not have this place for an option. It wasn’t cheap for a motel. The doors were hard to close.
Se hospedó 1 noche en mayo de 2023
Respuesta de Sashauna Red Roof Management , el 29 may. 2023
Dear Julie,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the bathroom doors being hard to close, the cracked sink vase and the other concerns you mentioned is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excelente

Don

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient...not a lot of room for parking
Se hospedó 1 noche en mayo de 2023
Respuesta de Tianna RediResponse Specialist, el 23 may. 2023
Hello Don,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Oxford. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the convenience of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna RediResponse Specialist

8/10 Bueno

Shannon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a good experience
Se hospedó 2 noches en abril de 2023
Respuesta de Antonio,RediResponse Specialist, el 23 may. 2023
Dear Shannon,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES OXFORD. It's great to hear that you had a good experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

2/10 Terrible

Mark

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Disgusting rooms and property. Walked in room and turned around and walked out and checked out and left. Chose to drive four hours home at midnight instead of staying there. Horrible experience.
Se hospedó 1 noche en mayo de 2023
Respuesta de Tianna RediResponse Specialist, el 19 may. 2023
Hello Mark,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Oxford. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the appearance of our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. In the future, should you encounter any issues with us, please contact the front desk in an effort to ensure your satisfaction in real time.The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

2/10 Terrible

William S.

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not fit to stay in. We left and found another hotel. A complete crap hole! They need to burn it down
Se hospedó 1 noche en mayo de 2023
Respuesta de Sashauna Red Roof Management , el 11 may. 2023
Dear William,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Oxford. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the upkeep of the hotel not to your liking is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Bueno

Justin

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicio y personal
We had a good stay for 2 nights. Nice budget friendly 2 Star stay. Nothing really was a problem. The front counter staff was very friendly. The pool area was pretty nasty to look at all weekend.
Se hospedó 2 noches en mayo de 2023
Respuesta de Tianna RediResponse Specialist, el 9 may. 2023
Hello Justin, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Oxford. We sincerely appreciate your comments and are happy to hear you had a great experience with us. It's good to read that you were pleased with the friendliness of our front desk staff. However, I do apologize for the uncleanliness of the pool area as you described. We hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna RediResponse Specialist

8/10 Bueno

Deondra

Se hospedó 1 noche en mayo de 2023
Respuesta de Sashauna Red Roof Management , el 10 may. 2023
Hello Deondra,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Oxford and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Bueno

Hazel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Sashauna Red Roof Management , el 1 jun. 2023
Hello Hazel,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excelente

Shannon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Tianna RediResponse Specialist, el 4 may. 2023
Hello Shannon,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Oxford appreciate your 10/10 score following your stay. I'm so pleased to see that you enjoyed your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

6/10 Aceptable

Robert

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Online pictures were misleading
Se hospedó 2 noches en abril de 2023
Respuesta de Tianna RediResponse Specialist, el 25 abr. 2023
Hello Robert, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Oxford. The encounter you described to have had with us is truly regrettable. It saddens me to read that the appearance of the property was not to your liking. We strive to provide guests with all the comforts of home, so I am disappointed to read that we did not accomplish this with your visit. Please allow me to express my sincerest apologies for any inconvenience caused. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will choose to stay at any of our other Extended Stay Hotels location in the future. Sincerely, Tianna RediResponse Specialist

10/10 Excelente

Suzanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok place
Very comfortable,. Nothing fancy. Was very expensive because of NASCAR race
Se hospedó 1 noche en abril de 2023
Respuesta de Tianna RediResponse Specialist, el 25 abr. 2023
Hello Suzanne,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Oxford. I am glad to read that you were pleased with the comfortable of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Tianna RediResponse Specialist

10/10 Excelente

Melissa

Se hospedó 1 noche en abril de 2023
Respuesta de Sashauna Red Roof Management , el 15 may. 2023
Hello Melissa,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excelente

CHARLES

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2023
Respuesta de Samantha RediResponse Specialist, el 14 abr. 2023
Thank you for your positive rating, Charles. Myself and the staff at the Red Roof Inn & Suites Oxford were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Samantha RediResponse Specialist

2/10 Terrible

Hope, Cleveland

Se hospedó 1 noche en marzo de 2023
Respuesta de Sashauna Red Roof Management, el 23 abr. 2023
Hello Hope,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excelente

Jarvis

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Oshane RediResponse Specialist Red Roof, el 24 mar. 2023
Hello Jarvis,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN & SUITES OXFORD appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRediResponse SpecialistRed Roof Inn - RedRoof

8/10 Bueno

Dale F

Se hospedó 3 noches en marzo de 2023
Respuesta de Sashauna RediResponse Specialist, el 11 abr. 2023
Hello Dale,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Oxford. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

8/10 Bueno

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All the basics
Basic amenities , clean - perfect for our one night stsy
Se hospedó 1 noche en marzo de 2023
Respuesta de Dannielle Rediresponse Specialist, el 5 mar. 2023
Dear Pamela,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room, basic amenities present and the other great encounters you had. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Rediresponse Specialist

10/10 Excelente

Cierra

Se hospedó 1 noche en febrero de 2023
Respuesta de Linton Rediresponse Specialist, el 15 feb. 2023
Dear Cierra,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn & Suites Oxford are happy to see 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Best regards,LintonRediresponse Specialist

10/10 Excelente

David

Le gustó: Limpieza y servicio y personal
People were very friendly and helpful!!!

4/10 Malo

Guillermina

Se hospedó 3 noches en enero de 2023
Respuesta de Xao RediResponse Specialist, el 9 ene. 2023
Thank you for taking the time to leave a review on the Red Roof Inn & Suites Oxford, Guillermina. We were elated to read that your stay resulted in a 4/10 score. Please consider adding comments to your review so that we can know what we are doing well and where we can improve. Your feedback is critical as we strive to ensure that all our guests have a clean, comfortable and a cost effective stay. Myself and the staff are grateful for the feedback you provided. We look forward to hosting you again in the future the next time your travel plans require lodging. Best regards, Xao RediResponse Specialist

2/10 Terrible

marshall

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Got there after driving 4 hours to find out didnt have my reservation kind gentlemen fitted me in great service from red rood in oxford never use expedia again
Se hospedó 2 noches en enero de 2023
Respuesta de Xao RediResponse Specialist, el 9 ene. 2023
Thanks for sharing your feedback, Marshall. Myself and the staff at the Red Roof Inn & Suites Oxford were content reading about our staff making a reservation for you and provided great service after the issue regarding your reservation from Expedia. We strive to provide guests with a five star experience, and we were happy to read that we left this impression with you. To prevent future discrepancies with your reservations, you can definitely call our property prior to booking.Once again, we would like to thank you for sharing your experience. We loved hosting you and would be more than happy to have you stay under our roof once more, should your travels plans require it.Best wishes,XaoRediResponse Specialist

10/10 Excelente

GAYE

Se hospedó 7 noches en noviembre de 2022