Dear Cristian,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Cecilia, Thank you for your review. We're so glad to see you enjoyed your stay with us. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Anahi,Thank you for your review. We're so glad to see you enjoyed your stay with us. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Patricia,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. We will be starting a renovation of our rooms next year. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Hello Abraham, Thank you for choosing the Palm Mountain Resort & Spa on your most recent visit to Palm Springs and for taking the time to submit your review (and thank you for the four stars!). We hope this means you will be back soon for another visit. We look forward to the opportunity to serve you again in the future. Sincerely, General Manager

Estimada Ana, Muchas gracias por elegir Palm Mountain Resort and Spa, y por tomarse el tiempo para compartir su evaluación. Y por darnos 5 estrellas! Nos da gusto saber que haya tenido una buena experiencia en nuestro hotel, con el personal, y que haya disfrutado de nuestra alberca bonita. Esperamos que esto signifique que volverá pronto. Atentamente, Gerente General

We thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We truly appreciate your business, the five-star rating and the positive comment you have given us. Thank you again for taking the time and providing us your feedback, as we appreciate knowing we created a memorable stay. Have a great summer and we hope to see you soon. Thank you, Steve Boswell General Manager

Thank you for choosing the Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your positive star rating and review, letting us and others know about the positive experience you had while staying with us. We truly appreciate our guest feedback, and hope we see you soon.. Sincerely Steven Boswell General Manager

Dear Arkadi,We are so sorry for any issues you may have experienced during your stay with us. If you wish to discuss this further, I can be reached by calling the resort directly. Unfortunately, I cannot provide direct contact information via my response, but you can call the resort and ask for me. I would like to have a better understanding of your experience so we can make the necessary changes. My sincere apologies, Patty Davis General Manager

Dear Steven,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, and the five-star rating, and know we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Dongmin,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Monica,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Kathy,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. We will address the issue with the A/C unit and the toilet so future guests do not need to worry. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

Dear Susan,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Katie,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Marcellus,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

DearThank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.I'm sorry there was confusion about the resort fees. These fees also include the WiFi, Starbucks coffee service in the morning, bikes, airport shuttle, coffee and water in the room. Resort fees are fairly common in Palm Springs and most of the hotels closer to the conference center also charge resort fees. These fees are disclosed in the confirmation we send you through Expedia. Sincerely,Patty DavisGeneral Manager

Dear Paulina,Thank you for staying at Palm Mountain Resort and Spa on your ecent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Vincenzo,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

Dear AnaThank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped to created a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Johnmichael,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. I wish the blossoms on the citrus trees lasted longer because they do smell wonderful We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear David,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating and know we helped to create a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Katie,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and it makes us happy to know we helped to create a memorable stay. We hope to start our guestroom renovation late this year to be finished in early 2025. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Christopher, Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Annette,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again.I had a chance to read the review you recently completed and was concerned to hear about your experience with your guest room and our lack of attention to detail in this situation. Your comments have been discussed and our team is doing its best to prevent that problem in the future. I know that does not change your experience but I hope that you can feel confident that we heard your concern.Sincerely,Patty DavisGeneral Manager

Dear Barry,Thank you for your review. We're happy you enjoyed your stay with us and took advantage of our excellent location in the heart of Palm Springs. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Veronica,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay while here in Palm Springs.We strive to exceed our guest's expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will locate the room you stayed in and ensure the door and shower issues are addressed. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Marvin,Thank you for your review. We're happy to see you enjoyed your stay with us with the exception of the shower. We will get maintenance to fix that right away. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Angelica,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped create a memorable stay. Now that we are your favorite place to stay, we hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Keith,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped created a memorable stay. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Steve, Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and revisit us soon. Thank you,Patty DavisGeneral Manager

Dear Samy,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business, the five-star rating, and knowing we helped create a memorable stay. We will be completing a guestroom renovation late this year that will brighten up the room and will include new window coverings. We hope to welcome you back again in the near future. Thank you,Patty DavisGeneral Manager

Dear Maria,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know that you have a choice when deciding where to stay while here in Palm Springs.We strive to exceed our guests expectations by providing the right room, technology and service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. We will be completing a guest room renovation late this year, which will brighten our rooms with new furniture and flooring, to name a few of the improvements. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Angela,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Davis,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear your room was not cleaned during your stay. If you stayed seven nights your room should have been cleaned at least two times. I would like to take this opportunity to apologize, as this is not the way we typically take care of our guests. We have discussed this topic with the housekeeper team to ensure this doesn't happen again. Also, we are just a phone call or text away from addressing this while you are here. I hope that you can feel confident that we heard your concern.Sincerely,Patty DavisGeneral Manager

DearThank you for your review. We're happy to see you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear Timothy,We apologize that we did not meet your expectations during your recent stay with us. If you would like to further discuss the issues you had during your stay with me, please contact the resort directly and ask for the general manager. Unfortunately we are unable to provide our contact information via my response. I look forward to speaking with you, Patty DavisGeneral Manager

Dear James,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Jody,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear about your experience with our hotel. I'm sorry to hear the patio area had an odor. We will address that immediately. Once we complete our guestroom renovation in early 2025, we will be replacing the flooring with a hardwood surface, which will allow all rooms to be pet-friendly. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. We will use your feedback to make improvements where needed. Sincerely,Patty DavisGeneral Manager

Dear Chris,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments, knowing we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear Paul,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit to Palm Springs. We appreciate your business and thank you for taking the time to provide your review and rating of our hotel. We also appreciate your feedback as we continuously work to improve our guest experience. Please feel free to contact me at the resort if you would like to further discuss the issues you experienced during your stay with us. Sincerely, Patty DavisGeneral Manager

Dear Rebecca,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay while here in Palm Springs.We strive to exceed our guest expectations by providing the right room, technology and service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. We will work on addressing the cleanliness issues you noted. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager

Dear John,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Janice,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments, knowing we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager

Dear John,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. We are starting our guestroom renovation later this summer, and it will be completed in February 2025. It will include new furniture, flooring, and an overall brighter look. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager

Dear Betty,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. I'm sorry to see that some of our guests did not pick up after their pets. We will do a better job of ensuring that is cleaned up quickly. We will be updating our guestrooms later this year to include new furniture, flooring, and brighter colors. Our team enjoys knowing we helped to create a memorable stay. I hope you will come back and visit. Thank you,Patty DavisGeneral Manager

Dear Brian,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager

Dear Fatemeh,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. I had a chance to read the review that you recently completed and was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problem you encountered with the heater/AC unit. Thank you for letting us know so that we may address that. Sincerely,Patty DavisGeneral Manager