Escritorio, tabla de planchar con plancha y wifi gratis

Opiniones de Extended Stay America Suites Philadelphia Horsham Dresher Rd

2.5 out of 5

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 203 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 248 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 175 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 139 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 235 de 1000 opiniones" "

6.4/10

Limpieza

7.0/10

Servicio y personal

5.6/10

Servicios

6.2/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jaime

Viaje de negocios
Mi habitación tiene una fuga en la ducha y eso es molesto y ademas hay mosquitos.
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 2 jul. 2023
Dear Jaime, Thank you for taking the time to share your Extended Stay America review. We are delighted to see your generous rating. However, we always aim to exceed all our guests' expectations, and we apologize for the issues which impacted your stay. We regret our oversights in preparing your suite; thank you for informing us about the conditions you observed. We will address them with the concerned individuals to prevent future occurrences. We hope you will allow us to host you again and show you the flawless experience we are known for providing.Sincerely,Hotel Management

2/10 Terrible

Dilcia

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No me gustó absolutamente nada, me robaron habian ratas y sus escrementos, cucarachas, me cobraron demas, le personal malcriado y racista… el peor hotel en los que he estado
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Management , el 21 abr. 2023
Dear Dilcia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 Terrible

Milton

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Milton

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management , el 8 abr. 2023
Dear Milton, Thank you for sharing your comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite, as well as other areas of our hotel. We look forward to welcoming you back for another stay and wish you all the best with your travels. Sincerely,Hotel Management

2/10 Terrible

Gustavo Paz

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Herlin

Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Alexandro, Boston

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustaría volver otra vez por el servicio que me ofrecen.
Se hospedó 1 noche en febrero de 2020
Respuesta de Hotel Management, el 24 feb. 2020
Alexandro, thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team and look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

Carlos

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Kristhian

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Great location with a very good price.
great location just in front of a nice park for child
Respuesta de Manager, el 14 abr. 2017
Kristhian, it was a pleasure to have you as our guest at Extended Stay America - Philadelphia - Horsham - Dresher Rd. We are delighted to read you liked the value we offer and that our location was perfect for your needs. Thank you for sharing your review, and we look forward to welcoming you again soon. Sincerely, General Manager

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was key to our stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 15 mar. 2024
Dear Richard, Thank you for choosing Philadelphia-Horsham and taking the time to post a review. We are delighted to hear that the location of Extended Stay America was instrumental in making your stay enjoyable. Providing convenient accommodations is a priority for us. Thank you for choosing us, and we look forward to hosting you again soon!Sincerely,Hotel management

6/10 Aceptable

Amanda

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I was a little taken aback when a guest was leaving the establishment swearing while walking out the front door. There was a hair on the back of the toilet. I was offended that I had to ask at the front desk for any kitchen supplies I needed
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 13 mar. 2024
Dear Amanda, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

8/10 Bueno

Tariq

Viaje familiar
Le gustó: Limpieza y servicios
Very very good I would do it again
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Tobie

Viaje en pareja
Le gustó: Servicio y personal
We stayed one night .The staywas convenient to what we needed to do while in the area.
Respuesta de Hotel Management, el 7 mar. 2024
Dear Tobie, Thank you for your wonderful review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Sincerely,Hotel Management

2/10 Terrible

katelynn

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The whole place smelled like cigarettes and there where cigs ashes in the bed
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 3 mar. 2024
Dear katelynn, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our apologies. Your feedback will be shared with our team to prevent such situations. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

8/10 Bueno

Alexis

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jana

Le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

lisa

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ivan

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Jennifer

Viaje con mascota, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Was my first and my last. Breakfast was just coffee and stale muffins. The bathroom was horrible. Don’t recommend it at all.
Respuesta de Hotel Management, el 30 nov. 2023
Dear Jennifer, Thank you for the feedback about your stay at our hotel. We are sorry for the issues in your bathroom, and we regret that the breakfast option fell short of your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. Please know that our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management

2/10 Terrible

Cassandrè

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
1-star experience.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management, el 29 nov. 2023
Dear Cassandrè, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

2/10 Terrible

Bury

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
No front desk service at night, I did not check in, and they still charged me.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
Dear Bury, We regret that we couldn't give you a better impression when you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been for you. We will share your feedback with our team to ensure our future guests are not similarly impacted. Meanwhile, please reach out to us directly at the hotel for any further assistance. We hope this unfortunate circumstance will not deter you from staying with us again.Sincerely,Hotel Management

4/10 Malo

Ria

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Easy parking was a plus, but our overnight stay fell short. The room had a musty smell, outdated decor, and a pull-out bed that was uncomfortable due to springs and lack of linens. Breakfast offered only mini muffins and expired bars with no water or ice available. The intermittent heating disrupted our sleep. Limited amenities and no assistance compounded the disappointment. We couldn’t use the pull-out, forcing us to share the bed. Overall, a disappointing experience that made us eager to leave.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 28 nov. 2023
Dear Ria, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

4/10 Malo

kim

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property is very quiet. But they REALLY NEED RENOVATIONS, NEW APPLIANCES , AND LIGHTING IN THE HALLWAY. .THE SURROUNDING AREA IS VERY WELL KEPT & CLEAN & THE STAFF IS VERY COMPASSIONATE AND CARING HOWEVER CLEANLINESS IS A VERY IMPORTANT PART OF EVERYTHING & PLAYS A BIG ROLE.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 28 nov. 2023
Dear kim, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry for falling short in the outlined areas. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

2/10 Terrible

James

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had no hot water for three days.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Hotel Management, el 20 nov. 2023
Dear James, We apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please feel free to reach out to us for further assistance, and consider allowing us to serve you on another visit.Sincerely,Hotel Management

10/10 Excelente

EDWARD

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Did not like the grab & go selection. Floors under bed dirty.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 20 nov. 2023
Dear EDWARD, We appreciate you taking the time to write a review about your time with us at Extended Stay America. Although you had a good time, we are sorry for the difficulties you encountered and will work with our team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

10/10 Excelente

Donna

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Aaron

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Laundry is down and that’s why I chose here
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Thomas

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

nicole

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Danielle

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023

2/10 Terrible

Amber

Viaje en pareja
No le gustó: Condiciones de la propiedad
Property was dirty, had a strong smell of fish. Staff stated that a staff member on previous shift, left crabs in the refrigerator- and forgot to close refrigerator door. Horrid smell and dirty unit.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 11 nov. 2023
Dear Amber, Thank you for sharing your feedback on your recent stay. We sincerely apologize for the inconvenience you experienced during your stay. It's regrettable that the cleanliness and odor issues impacted your visit. Our team is addressing this matter to prevent a recurrence. We appreciate your understanding and would be grateful for another opportunity to provide you with the comfortable and enjoyable stay you deserve. If your plans bring you back to the area, we'd love the chance to exceed your expectations.Sincerely,Hotel Management

4/10 Malo

Ayanna

Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Najam

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Robert

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place smelled weird. The appliances appear to be decades old. The pull-out couch was very dirty.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management , el 4 nov. 2023
Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for not meeting your expectations regarding the condition of our hotel. We understand how these issues can impact your overall experience, and we are committed to addressing them to ensure that we keep our property clean, comfortable, and up-to-date. We hope you'll consider giving us another chance in the future, and we will do our best to provide you with a more enjoyable and comfortable stay.Sincerely,Hotel Management

2/10 Terrible

thomas

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

James

Se hospedó 3 noches en octubre de 2023

2/10 Terrible

Christian

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Roach motel
The hotel was infested with roaches. Very bothersome that front desk staff really didn’t care.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management , el 30 oct. 2023
Dear Christian, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Thank you for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

2/10 Terrible

John

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Orlando

Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, very safe area, price is reasonable.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 24 oct. 2023
Dear Ann, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our devoted staff and thoughtful facilities. Your comfort and safety are a top priority for us, and we're delighted to know you're satisfied with the room and amenities. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

2/10 Terrible

Carrie

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Dirty and nasty. Moldy shower curtain. Towels never changed out. Numerous people living in hotel. Musty smell everywhere.
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Management, el 23 oct. 2023
Dear Carrie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

8/10 Bueno

Andrea

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Tom

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Ursula, Annandale

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was not clean and had a strong smell of chlorine. The room was freezing and it took about two hours to warm up. The kitchen counter was dirty and the bathroom had hair as well as the bed.
Se hospedó 2 noches en octubre de 2023

4/10 Malo

theola

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It is across the street from a small park, nice for walking your dog, has a nice exercise area. The place is clean, the staff lovely, the maintenance minimal. It has a kitchen which is good but which is empty, unless you request pots and plates etc, because they say, guests steal everything. No night table next to my bed (though there was a light). faucet driped, handle fell off door in my sister'sroom.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 16 oct. 2023
Dear Theola, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we apologize for the issues that kept it from being perfect. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

4/10 Malo

NdPrzuFSalsR

Front desk person was helpful. But Roach in the bathroom. Dirty drawers. Sticky mess on the counter. Sloppy repairs. Moldy loose caulking around tub. Threadbare towels. Joke of a breakfast even for “grab and go.” $100 security deposit—did the really think I would steal those rags they called towels? Send $15 dollars more and stay in a real hotel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 16 oct. 2023
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 Malo

Graciela

Viaje familiar
No le gustó: Servicio y personal
Complete disappointment ‼️
Hotel is advertised with breakfast included, is a complete lied.. NO BREAKFAST!! NONE.. Barely coffee to go. , a deposit 💵 is a MUST for all reservations.. be aware .. No housekeeping available unless requested .. quiet area, clean room, clean sheets , warm water & cheap motel.. not what is advertised, but good for a night sleep and go !
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management, el 16 oct. 2023
Dear Graciela, Thank you for being our guest. We were sorry that our deposit policy inconvenienced you, and we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental costs incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

10/10 Excelente

ALLEN

Se hospedó 8 noches en octubre de 2023