Thank you for choosing Extended Stay America and for your gracious rating. We are delighted to know we met all your expectations, and you had a great stay. Also, we will make a note of your feedback about our grab-and-go-breakfast as we plan any changes to our breakfast offerings. We value you being our guest and look forward to next visit! Sincerely, Hotel Management

José, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for review your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, ​​​​​​​Hotel Management

JLuis, thank you for staying with us. We're happy to see you were impressed by the service provided by our friendly team, but we're sorry to know if the smell in the room has compromised your experience. We've addressed your concern to our housekeeping team to ensure deep cleaning is done on an immediate basis to ensure it is not repeated again. We value your business and hope you will consider giving us another chance so that we can serve you better. Sincerely, General Manager

Diana, thank you for being our guest at Extended Stay America - Philadelphia - King of Prussia. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager

Thank you for your review. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily. I have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager

Dear Christina, Thank you for your feedback and for recognizing Chrissy's exceptional service. We're thrilled to hear that she made your experience enjoyable with her friendly and knowledgeable assistance. We apologize for any discomfort caused by the bedding quality. Your comments are valuable, and we will use them to improve our guest experience. We look forward to welcoming you back for another positive experience. Sincerely,Hotel Management

Dear Airiana, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Debbie, Thank you for taking the time to share about your stay. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Amer, Thank you for acknowledging our friendly staff. We apologize for the oversight in cleaning your room during your stay. Your feedback is crucial, and we will address this issue promptly to ensure it does not recur. Please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to better serve you at Extended Stay Amerca in the future. Sincerely, Hotel Management

Dear Shantey, Thank you for staying with us and reviewing your experience. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We apologize for the inconvenience you faced during check-in and check-out. We apologize for our staff's rude behavior and appreciate you informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Joni, Thank you for the feedback regarding your stay in our hotel. We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question contained no issues. If you wish to discuss this further, we would welcome the opportunity to speak with you directly. We look forward to hearing from you.Sincerely,Hotel Management

Dear Nicole, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Matt, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Once again, we apologize for the difficulties you faced and request you to give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Michael, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Baron, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, our front desk team can help you improve your stay. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Desiree, Thank you for sharing your positive feedback! We're glad you had an excellent experience at Extended Stay America. Providing a comfortable and pleasant stay is our goal. If you have any specific suggestions for improvement, feel free to share. We look forward to welcoming you back for another enjoyable stay at Extended Stay America!Sincerely,Hotel Management

Dear Elizabeth, We appreciate your detailed feedback and sincerely apologize for the challenges you encountered during your stay. Your concerns about cleanliness, safety, and overall experience are taken seriously, and we will address them urgently. We strive to create a comfortable environment for all our guests, and your insights will help us make the necessary improvements. Please accept our apologies, and we hope you consider giving us another chance to provide you with the experience you deserve.Sincerely,Hotel Management

Dear Ghennadi, Please accept our apologies for disrupting your stay caused by the noise disturbance from inconsiderate guests. On rare occasions, guests who do not adhere to the property rules concerning noise cause nuisance and annoyance to all those in the immediate vicinity. We regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed that we could not resolve this issue for you. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the flawless stay you deserve!Sincerely,Hotel Management

Dear Susan, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable and we could exceed your expectations. We appreciate you taking the time to leave your kind remarks about our staff. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Marie, We appreciate you taking the time to write a review about your time with us. Although you had a good time, we are sorry for the difficulties you encountered and will work with our team for its improvement. Please connect with the front desk team for any help you need while you are with us. They are always happy to help you. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Lisa, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Nathan, Thank you for staying at our hotel and sharing your review. We appreciate your positive remarks about the gracious hospitality provided by our associates. However, we are sorry you felt our facility needed updating. We understand that our guests expect modern and comfortable accommodations, and we are having similar discussions. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear PATRICIA, Thank you for your feedback. We regret failing to meet some of your expectations during your stay. We value your comments as they help us identify how we can enhance our services and accommodations moving forward. We hope to have the chance to welcome you back in the future and show you a much-improved experience.Sincerely,Hotel Management

Dear Sheryl, Thank you for choosing us and sharing your feedback on your recent stay. We apologize for the inconvenience you experienced during check-in and the shortage of kitchen utensils. Your feedback is valuable, and we assure you that we are addressing these issues to improve our services. We understand the importance of a smooth check-in process and the availability of essential amenities. Please know that we are taking steps to ensure a more seamless experience for our guests. If your travels bring you back to the area, we would appreciate the opportunity to provide you with an enhanced stay. Sincerely,Hotel Management

Dear Kathy, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address these issues with our team and take corrective measures to ensure we meet our high standards. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Sandra, Thank you for your feedback, and we are grateful you chose to stay with us. We always aim to provide exceptional hospitality to our guests, so we are sorry that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we have taken steps to enhance our service levels and ensure that we can better serve our guests in the future. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. SincerelyHotel Management

Dear Stephanie, Thank you for sharing your experience at Extended Stay America. As a valued customer, we appreciate your feedback and are delighted you loved our great location and thoughtful service. We take great pride in not only meeting but exceeding your expectations. Therefore, your feedback is integral to our ability to improve our service. We enjoyed having you as our guest and hope to welcome you back on your next visit to the area. Sincerely,Hotel Management

Dear Susan, We are glad to know that your stay at Extended Stay America was exceptional, and we appreciate the excellent rating. The spotless room you kindly mentioned is a testament to our hardworking and professional housekeeping staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management