Sala de estar en el lobby

Opiniones de Warwick Hotel Rittenhouse Square Philadelphia

4 out of 5
Warwick Hotel Rittenhouse Square Philadelphia
220 S 17th Street, Philadelphia, PA

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 791 de 1671 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 428 de 1671 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 240 de 1671 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 120 de 1671 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 92 de 1671 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Noe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bien
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 25 ene. 2024
Noe, gracias por tomarte el tiempo de compartir tus comentarios. Nos alegra que haya disfrutado de su estancia en Warwick Hotel Philadelphia. Nuestro objetivo es brindar una experiencia excepcional y agradecemos su opinión. Esperamos darle la bienvenida pronto.

2/10 Terrible

Jose

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Errores
Ya había pagado la habitación se equivocaron y me cobraron el total de nuevo , espero que me devuelvan 244.63$, al salir me cobraron 17$ por un comprobante de devolución
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 15 ago. 2023
Gracias por tomarse el tiempo para compartir sus comentarios, José. Comuníquese directamente con el departamento de contabilidad del hotel al 215-735-6000 para que podamos abordar sus inquietudes.

8/10 Bueno

Natalia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo bien
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Service, el 17 may. 2023
¡Gracias por tomarte el tiempo de dejarnos una calificación de 4/5, Natalia!Estamos encantados de saber que te hemos dejado una impresión maravillosa. Esperamos recibirlo nuevamente para poder compartir una experiencia aún mejor con usted en Warwick Hotel Philadelphia.

10/10 Excelente

Jose, Roselle Park

Viaje familiar con niños
Buen servicio
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Service, el 12 abr. 2023
¡Gracias por compartir esta maravillosa reseña, José!¡Nos complace saber que tuvo una experiencia placentera en Warwick Hotel Philadelphia! Agradecemos sus elogios para nuestro equipo; trabajan muy duro para asegurarse de que cada huésped se sienta como en casa. ¡Estamos encantados de que se haya sentido bienvenido y valorado durante su tiempo con nosotros!¡Nos encantaría compartir otra experiencia positiva contigo en el futuro!

10/10 Excelente

Dora

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ubicación inmejorable. Habitaciones cómodas y limpias.
Se hospedó 1 noche en agosto de 2022
Respuesta de Customer Service, el 29 ago. 2022
¡Gracias por la impresionante reseña, Dora!¡Es maravilloso que haya disfrutado tanto de su estadía en Warwick Hotel Philadelphia! Nos esforzamos por alcanzar la excelencia, por lo que estamos encantados de que haya apreciado no solo nuestro alojamiento limpio y cómodo, sino también nuestra ubicación privilegiada en el corazón de la ciudad. ¡Su elogio nos permite saber que estamos haciendo nuestro trabajo!¡Estamos ansiosos por volver a recibirlo pronto para otra experiencia increíble!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Missing cleaning service
Although I scheduled cleaning service in advance, it simply never came.
Se hospedó 3 noches en febrero de 2022
Respuesta de Customer Service, el 22 feb. 2022
Thanks for the review! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again!

6/10 Aceptable

Enrique, San Salvador

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicios
No me gustó que habiendo sido un “grand dame” tradicional de Philly, lo hayan remodelado en estilo modernista
Se hospedó 4 noches en diciembre de 2021
Respuesta de Customer Service, el 6 ene. 2022
Agradecemos tus comentarios, Enrique. Nos esforzamos por ofrecer a nuestros huéspedes un servicio de calidad y comodidad. Sin embargo, es lamentable que su estadía con nosotros haya sido menos que perfecta. Abordaremos sus inquietudes con los miembros apropiados de nuestro equipo. Nos encantaría volver a verte en el futuro para compartir una experiencia más positiva contigo.

8/10 Bueno

Inversiones

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Viaje de negocios
Super agradable el lugar y su servicio
Se hospedó 1 noche en diciembre de 2021
Respuesta de Customer Service, el 15 dic. 2021
¡Gracias por compartir esta fantástica reseña, Inversiones! ¡Estamos encantados de que su estadía en el Warwick Hotel Philadelphia haya sido tan excepcional! Nos esforzamos por compartir una experiencia memorable con nuestros huéspedes. Después de todo, ¡tu felicidad es nuestra máxima prioridad! Siempre nos esforzamos por ir más allá para nuestros huéspedes. Agradecemos todos sus elogios por nuestro alojamiento. ¡Sus amables palabras nos hacen saber que estamos haciendo nuestro trabajo! ¡Ya estamos deseando que llegue tu próxima visita para poder compartir contigo otra experiencia increíble pronto!

8/10 Bueno

Matias

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Customer Service, el 11 nov. 2021
Thanks for the 8/10 rating, Matias! We're happy you had such a lovely stay at Warwick Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excelente

Luz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No estacionamos auto
Se hospedó 4 noches en septiembre de 2021
Respuesta de Customer Service, el 25 oct. 2021
¡Gracias por la calificación de 5/5, Luz! ¡Estamos encantados de que haya disfrutado tanto de su estadía en el Warwick Hotel Philadelphia! Esperamos poder compartir una experiencia aún mejor con usted pronto. ¡Tener un día precioso!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
C
Se hospedó 6 noches en junio de 2021

2/10 Terrible

Nancy

Se hospedó 4 noches en junio de 2021

10/10 Excelente

Barbara

Viaje en grupo
Le gustó: Servicios
Location location and warm friendly staff. Lovely large room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 29 mar. 2024
Barbara, it's wonderful to hear about your pleasant stay at Warwick Hotel Philadelphia! We're pleased that our central location suited you so well, and the spacious rooms brought comfort to your visit. It's lovely to see the warmth and friendliness of our team members added to your experience. Looking forward to welcoming you back for another lovely visit.

10/10 Excelente

Kathrine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk, and other staff were friendly and helpful. Great stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 27 mar. 2024
Kathrine, it's fantastic to hear about your stay at Warwick Hotel Philadelphia. Your kind words about our team members' friendliness and helpfulness bring us great joy. We strive to make every guest's stay as enjoyable as yours. Looking forward to welcoming you back for another wonderful stay.

10/10 Excelente

Tiangang

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 27 mar. 2024
Tiangang, it's always a pleasure to see a succinct and positive comment about Warwick Hotel Philadelphia. We trust your stay with us was comfortable and enjoyable. Looking forward to welcoming you back for another exceptional experience.

10/10 Excelente

Meghan

Centrally located. Super nice and informative staff. Very clean facility!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Meghan, it's delightful to hear that you enjoyed your stay at Warwick Hotel Philadelphia. We take pride in our team members being informative and our facility maintaining cleanliness and we're glad this aspect resonated with you. Being centrally located indeed makes accessing attractions easier for our guests. We're looking forward to welcoming you back on your next trip to Philadelphia.

8/10 Bueno

Steven

Le gustó: Limpieza, servicio y personal, servicios
Rooms are getting beat up but the location is exactly where I want to be. The staff is 1st rate. Always treating me with professionalism and friendliness
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Steven, it's rewarding to know that the Warwick Hotel Philadelphia's prime location and professional, friendly team align with your expectations. We appreciate your observation related to room conditions. It assists us in our continuous effort to maintain and improve our historic property. Looking forward to offering you another pleasant stay in the future.

10/10 Excelente

Frank

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were really surprisingly wowed by the Warwick. Great location. Great staff! Great building! While you can tell it is an old building, it is very nicely updated and maintained. Room size was excellent for a city room and dining options are exceptional! Highly recommend and plan to stay there again. Y new favorite boutique hotel in Philadelphia !
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Frank, thank you for sharing your exceptional experience at the Warwick Hotel Philadelphia. We're thrilled you appreciate our prime location, professional team members, and the fascinating blend of modern upgrades in our historic building. It's wonderful that our spacious accommodations and superb dining options contributed to your stay. Your words are the highest compliment to us, and we eagerly await your future visits. Thanks for making us your new favorite boutique hotel in Philadelphia!

10/10 Excelente

Andrea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location was great. Right in the middle of everything.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Andrea, we're thrilled to hear that you enjoyed the prime location of Warwick Hotel Philadelphia. It's truly a joy to know that our guests can experience all the bustling surroundings that our city has to offer. We can't wait to welcome you back!

8/10 Bueno

Darrin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is great, but parking is horrible and hotel paeling expensive
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Darrin, thanks for your feedback about your experience at the Warwick Hotel Philadelphia. We're thrilled you found the hotel to meet your needs. We understand the parking situation might not have met your expectations and we appreciate your understanding that metropolitan locations often encounter such scenarios. We hope this didn't overshadow your overall stay and look forward to welcoming you again for another wonderful experience.

10/10 Excelente

Annmarie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was easy. Staff were friendly and explained everything. The hotel is in a good location
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
Annmarie, it's delightful to hear your check-in at Warwick Hotel Philadelphia was effortless and our team members made you feel welcome. We are glad you found our location favorable for your needs. We look forward to your return visit.

8/10 Bueno

Rosario, York

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had to edit to get our room after 4pm.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 22 mar. 2024
Rosario, we truly appreciate your feedback. Warwick Hotel Philadelphia aims to maintain a smooth process and timely accommodations for all guests. We're sorry for any delays you experienced, but we hope the rest of your stay was pleasant. We look forward to the possibility of serving you again in the future.

6/10 Aceptable

Mimi

Viaje en grupo
No le gustó: Condiciones de la propiedad
Check into our room wait time took 45 minutes waiting in the lobby. Without notification from staff, who knew I was waiting…initial interaction with staff was not very good. I was pleasant and didn’t receive eye contact or apologies at all. After that staff was very cordial. Room however was not great. The couch neither I or my friend would sit on. It was filthy, and worn. Table behind couch was so incredibly wobbly, and about to fall apart and mirror in bathroom was nonfunctional. The room seemed old. Cleaning staff were great!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Mimi, it's regrettable to hear about the challenges you experienced during your initial check-in and interactions with our team members. We're also sorry you found the room and furniture not up to par. Our team strives to provide comfortable accommodations and it's clear there was room for improvement. Nonetheless, it's great to hear that subsequent interactions were cordial and that you appreciated our diligent housekeeping colleagues. We will use your feedback for improvements and we hope for another opportunity to exceed your expectations in the future.

6/10 Aceptable

Sean

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Reserved my room with a check in time of 4:00 PM. I arrived at 4:30 and was told my room was not ready yet. After waiting in the lobby for almost 2 hours, I went to the front desk to inquire about my room and was given keys. My room had been ready for an hour but they failed to call me or simply approach me in the lobby to tell me. Upon entry to my room, it was most definitely not a suite which I had procured earlier.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Sean, it's disappointing to hear about the lengthy wait time you experienced upon arrival and the miscommunication from our end, as well as the discrepancies in room specifications. We aim to provide a smooth, efficient check-in process and the correct room type as per bookings. Your feedback drives improvements and rest assured, we're working towards these. We hope for an opportunity to serve you again, promising a better experience.

10/10 Excelente

Giovanna, Ventnor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the walking distance to great restaurants, We didnt like the extra $50.00 fee for early check in . We were told our room wasn’t ready at 2:00 so we left our luggage and went to lunch , less then 5 minutes later we received a phone call asking if we wanted to check in earlier for $50.00 ? We declined and were able to check in after lunch about 3:30
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Giovanna, the Warwick Hotel Philadelphia appreciates your wonderful feedback. We're delighted you found our proximity to fantastic dining options advantageous. Regarding the early check-in fee, your comments have been duly noted. We're committed to improving our services for better guest satisfaction and we're glad you had a satisfactory experience overall. We eagerly anticipate your next visit.

6/10 Aceptable

Travis

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
I have stayed in roadside motels that have nicer rooms. I was caught off guard by the parking fee of $50-59 a day and the $15 day resort fee. When we got to the room we had only 2 bath towels 2 wash clothes, no hand towels, floor towel, I asked more than 1 time for these items but they were not brought until the next day. Room had not top sheets on the beds, and very thin blankets. There was no clock or microwave in the room. When the heater came on it was so loud that I recorded it and took it do to the desk. They sent someone up and I was told that they are just old, glad I had ear plugs!! The ceiling in the bathroom and room were covered in water stains. There is no bathroom vent fan so there was visible mold around the ceiling light fixture. The location of this hotel was the best part about it.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 16 mar. 2024
Travis, it's regrettable to hear that your stay fell below your expectations. We acknowledge your comments about room amenities and how quickly we responded to your requests. We take all feedback seriously as a way to improve our standards. We're glad you appreciated our prime location. Your concerns have been forwarded to the respective teams, reinforcing our commitment to furnishing our guests with comfortable stays. We genuinely hope you'll consider providing us with another opportunity to serve you better in the future.

8/10 Bueno

Jesus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything about the hotels facilities were great except the ice machine on the 6th floor wasn’t working. Check in was also delayed an hour because room wasn’t ready. Staff was friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 14 mar. 2024
Jesus, it's fantastic to know you rated your overall experience at Warwick Hotel Philadelphia positively. We appreciate your positive remarks on our facilities and friendly team members. We also acknowledge your thoughts on the ice machine not being operative and the slight delay with your room preparation. Your feedback is instrumental in us continuously improving the guest experience. We look forward to having you back with us soon.

2/10 Terrible

steven

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room has horrible. broken floor tiles in bathroom, old furniture in junk-pile condition, poor room clean-up service, and unresponsive management to situation.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 13 mar. 2024
Steven, we're truly disappointed to hear about your situation. It's regrettable to learn of your dissatisfaction with the room condition and maintenance, as well as the cleaning service. Ensuring a comfortable and clean environment is vitally important to us. Moreover, responsive guest service is our priority and we deeply regret if we missed the mark in your case. Your comments will be used to evaluate and rectify any issues. Thank you for your feedback.

6/10 Aceptable

Sherrymaria

Viaje en grupo
Le gustó: Limpieza y servicio y personal
When I booked my reservation, I was told that parking included in the price. I go to park my car it says self park, but they only offer valet. I paid for parking and had to handover my keys. The room was OK. Nothing spectacular. But it works if you need a budget friendly layover.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 12 mar. 2024
Sherrymaria, it seems there was a misunderstanding regarding the parking facilities, we apologize for any inconvenience caused. We aim to make our parking options clear and will take your feedback into account. Regarding your room experience, it's pleasing to know it met your needs for a cost-effective stay, although it's clear there's room for improvement to create a more memorable experience. Your feedback is invaluable, and will be shared with our team members for future enhancements. We hope your future stays with us surpass your previous experience.

10/10 Excelente

Liz

Great as always!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 12 mar. 2024
Liz, it's heartwarming to learn that you had yet another enjoyable stay at Warwick Hotel Philadelphia! We constantly strive to maintain our standards and your positive feedback is a wonderful validation of those efforts. Looking forward to your return.

10/10 Excelente

Jeannette

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
East check in, staff was friendly rooms are nice! Would stay here again!!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 11 mar. 2024
Thank you for this excellent rating, Brian!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Warwick Hotel Philadelphia! We'd love to host you again someday for yet another unforgettable visit.

2/10 Terrible

Emilio

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
We did a pre check in @1:30 & was told they will call us when our room was done.. we came back @4pm which is check in time and they told us our room wasn't done & will let us know when it will be ready. We sat in the lobby for 35 minites waiting for our room to be done. The funny part no one else at this issue upon check in!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 10 mar. 2024
Emilio, it's regrettable to hear about the inconvenience experienced during your check-in time. Our aim is always to have rooms ready for our guests' arrival and it's disappointing that we didn't meet your expectations this time. Please be assured that the scenario you described is not typical. We value your feedback and will use your comments to improve our processes moving forward. We hope you'd consider giving us a chance to show you a better experience in the future.

10/10 Excelente

Stanley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 6 mar. 2024
Stanley, thank you for choosing the Warwick Hotel Philadelphia. We're thrilled to know you had a wonderful experience. We look forward to making your next visit just as fantastic.

10/10 Excelente

Aletha

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you McKinnely for your help. Misread the info on Expedia about the check in time so o arrived later than I was supposed to for check-in. McKinnley was a great big help with getting me a new room to help with the issue. Although I had to rebook, she was helpful in ensuring that I got a room for the night and was safe. McKinnley thank you and we appreciate you for not leaving two women out in the cold with no room. Trust your kindness will go a long way. Blessings!
Respuesta de Customer Service, el 4 mar. 2024
Aletha, we appreciate your kind words! We're thrilled McKinnely was able to assist you when plan changes occurred. As part of the Warwick Hotel Philadelphia team, our goal is to ensure each guest feels cared for and safe. We're delighted to hear that McKinnely embodied this mission perfectly by ensuring you had a room for the night. Feedback such as yours truly inspires our team members as we strive to deliver excellent service. You're always welcome back here. Many thanks and blessings to you too!

6/10 Aceptable

Nancy

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 23 mar. 2024
We appreciate you taking the time to share your feedback, Nancy.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excelente

Diana

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 2 mar. 2024
Diana, we're grateful you had such a positive experience at Warwick Hotel Philadelphia. We appreciate your review and hope to welcome you back again soon.

10/10 Excelente

Shelly

Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 1 mar. 2024
Thanks for the perfect rating, Shelly!We're pleased to hear that you have fully enjoyed your stay at Warwick Hotel Philadelphia, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Aceptable

Tina

Viaje familiar
I didn’t like there was no self parking.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 28 feb. 2024
Tina, we acknowledge your feedback regarding parking options at the hotel. We understand everyone's preference might not align with our valet parking service and will take your input into account in our ongoing evaluation of guest amenities. We hope you consider us again and have the chance to exceed your expectations in the future.

10/10 Excelente

Giulia, lemon springs

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very quiet room. Friendly and accommodating staff. Super convenient locations and walkable
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Giulia, thank you for your glowing review. We at Warwick Hotel Philadelphia are delighted you found our location ideal for your activities. It's fantastic to hear that you found our rooms tranquil and that our team members provided hospitable service. We can't wait to welcome you back for more memorable experiences.

8/10 Bueno

Steven

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The location is nice. Connection to SpiceFinch restaurant is convenient and good food. The lobby area is very nice but the rooms are dated and run down
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Steven, thank you for your valuable feedback. We're delighted to hear you enjoyed our prime location and the direct access to the food at Spice Finch. At Warwick Hotel Philadelphia, we always strive to provide an excellent experience. Your comments regarding room updates have been noted, and we are continuously working on our property improvements. You are appreciated, and we hope to have the pleasure of welcoming you back in the future.

6/10 Aceptable

Jessica

Viaje familiar
No le gustó: Limpieza y servicios
Hotel room was okay. Location was perfect. Parking was a rip off, double the cost of all other garages. Don’t park on-site
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Jessica, we appreciate your feedback. It seems that you found our location convenient but had concerns about the on-site parking fees. Parking rates are competitive and we appreciate your understanding that they may vary from other garages. We're glad to know the room met your expectations, and we hope you'll consider us for your future visits.

8/10 Bueno

Chyna

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staff was nice and helpful. It’s in a really cool location. And was very clean. I did have a huge wet spot in the carpet that I mentioned to staff and no one ever came to check on it. Other than that, it was a cool stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Chyna, thank you for choosing to spend your time at the Warwick Hotel Philadelphia. We're thrilled to hear that you were pleased with our helpful team members, the prime location and the cleanliness of our establishment. We are, however, sorry to hear about the inconvenience with the carpet. We take all guest feedback into consideration and will make sure such details are given more prompt attention in the future. We hope to welcome you back for an even cooler stay next time.

10/10 Excelente

Faye

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 21 mar. 2024
Faye, it's fantastic to know you had an enjoyable stay at Warwick Hotel Philadelphia. We appreciate your high rating and look forward to welcoming you back during your next visit to Philadelphia.

10/10 Excelente

Payal

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely, clean, accessible and friendly staff!
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Payal, thank you for taking the time to share your excellent experience at Warwick Hotel Philadelphia. We're thrilled to hear you appreciated our spotless accommodations and easily reachable location. It's also wonderful to know you found our team members convivial. We look forward to hosting you again in the future!

2/10 Terrible

Jennifer

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were so poorly maintained that they ran out and turned people away. I had the option of a room with a door that could not be secured or a room with an old pull out couch and a broken TV. As I stood by the front desk, most people asking for assistance were also complaining of maintenance issues like toilets, showers, etc. Manager (Hope) was rude and incapable of managing the chaos. Other staff including front desk, engineers, and valet were lovely and just needed support from leadership. I also learned that contingency rooms were available but reserved for “corporate tours” while paying guests were turned away. This is COMPLETELY UNACCEPTABLE.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 22 feb. 2024
Jennifer, we're genuinely sorry to hear that you had such an unsatisfactory experience. Our commitment is to provide the highest level of comfort and service, so it's unfortunate that you did not perceive this during your stay. Your concerns regarding room condition and leadership are valuable insights for us. Our colleagues strive to create a welcoming environment for all guests with adequate support from management.We sincerely apologize for any dissatisfaction with the contingency room policy and want to assure that your feedback will be shared with the relevant teams. Your dissatisfaction is as important as your satisfaction and we're committed to improving guest experiences based on this feedback. Thank you for taking the time to share your thoughts with us.

4/10 Malo

Elizabeth

No le gustó: Servicios
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 21 mar. 2024
We appreciate you sharing your concerns with us, Elizabeth.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful hotel in a great location!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 21 feb. 2024
Lisa, we're truly pleased to know you enjoyed your stay at Warwick Hotel Philadelphia. The team appreciates your compliment on our prime location. We can't wait to welcome you back for another fantastic experience.

4/10 Malo

Marlon

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Hotel has not been updated the carpet on the floor stink it has spots my pillow had spots dusk all over the room we didn’t even had hand soap when we requested it they look at us like they didn’t know what it was I will stay there again better options near by
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 25 feb. 2024
Marlon, we regret to hear your experience did not meet your expectations. It's unfortunate to hear about the cleanliness issues you confronted. Our goal is to provide comfortable and spotless accommodations, and we're disappointed we fell short this time. Concerning your experience with hotel team members, we will address this to ensure better communication in the future. We understand you have choices and respect your decision, but we would appreciate a chance to make things right if you choose to stay with us again.

8/10 Bueno

Jason, Dallas

Le gustó: Limpieza, servicio y personal, servicios
Conveniently situated and the rooms are spacious.
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 20 feb. 2024
Jason, it warms our hearts to know you enjoyed the strategic location and ample room sizes at Warwick Hotel Philadelphia. We hope your next stay with us is just around the corner!