Thank you so much for your excellent rating and review, Cesar. We hope to see you again soon!

Dear Valued Guest, Thank you for your PERFECT 10 rating of our property! We strive for 100% satisfaction for every guest, and your review proves we are leading the way in our industry. We greatly appreciate your patronage, and hope that you will come back soon and visit! Best Regards,

Dear Valued Guest, Thank you for your PERFECT 10 scores of our services! Our team is relentlessly devoted to delivering 100% guest satisfaction to every guest, every stay. We greatly appreciate your patronage to our property, and hope you will come back soon to visit! Dearest Thanks,

Dear Valued Guest, We are extremely honored by your PERFECT 10 rating and review of the Best Western Plus Mesa! Our staff strives for 100% guest satisfaction, and your review proves we are leading the way in our industry! Our mission is to create repeat guests by offering genuine care and quality service to every guest, every stay. The goal is to be your #1 choice for lodging and accommodations whenever you are visiting in the valley of the sun! Dearest Thanks,

Dear Valued Guest, Our team is extremely humbled by your PERFECT 10 rating and review of our services! We provide the comforts of home for the best value in the business! Our mission is to create repeat guests by offering genuine care and quality service to every guest, every stay. The goal is to be your home away from home whenever you are visiting in the valley of the sun! Sincerely,

Thank you for staying at the Best Western Plus Mesa, and we hope that you will consider us for your next trip!

Leslie, thank you so much for your wonderful rating and review of our property! We hope to see you again soon to provide you with an even more comfortable stay.

Cynthia, thank you so much for your excellent rating and review of our property! Phase one of the remodel should be complete by the end of the year, with the other half set to be completed by the end of next year. We hope to see you again after the remodel is complete so we can provide you with an even more comfortable stay!

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally address the issue with the staff member that checked you in. Unfortunately since you did stay for the full night and the reservation was booked through a third party, I am unable to authorize any refunds. I do hope to see you again in the future so we can provide you with a more comfortable stay.

Isaac, I'm sorry for your poor experience with us. All websites were updated about the pool closure on April 21, 2022. The carpets and tubs are all being replaced with the hotel-wide renovation that we recently started. We hope to see you again after the remodel is complete so we can provide you with a more comfortable stay.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do have the pool closure listed on all bookable websites, as it is closed for a remodel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Veronica, thank you so much for your excellent rating and review of our property! We are currently repairing all of the tubs in the building, and by the end of the remodel, we will have transitioned into walk-in showers in every room. We hope to see you again after the remodel is complete so we can provide you with an even more comfortable stay!

Thank you for visiting and for your positive feedback on your stay with us! We make it our priority to serve all of our guests the best in every aspect of their stay, and I am glad to hear those efforts paid off in your last visit with us. I sincerely hope to have you back at our hotel soon. Please be in touch before your next stay, as I would love the opportunity to welcome you personally and make sure everything is to your satisfaction.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We recently started a hotel-wide remodel which will resolve all of the issues you stated. We do have the pool and laundry closures listed on every website under "amenity closures", and I apologize that you could not easily find that information. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Annemarie, thank you for your excellent rating and review! We just recently stated a full remodel during which all of the carpet will be replaced. I hope we get to see you again soon!

Gyanendra, I'm sorry for your poor experience at our hotel. We have just recently started a full remodel during which all of the carpet in the building will be replaced. We hope to see you again after this is complete so we can provide you with a more comfortable stay.

Thank you so much for taking the time to review our property, Charlaine. I'm sorry for the subpar experience you had with us and I hope we can see you again in the future to make it right.

Thank you so much for your great rating and review of our property, Jeri. We hope to see you again soon!

Thank you so much for taking the time to leave us your honest review. These issues are being addressed with our hotel-wide remodel that has just recently started. We hope to have the opportunity to provide you with a more comfortable stay after we resolve these problems.

Naomi, thank you so much for leaving such a great rating and review. We hope to see you again soon!

Brenda, thank you for the excellent rating and review of our property! We can't wait to see you again!

Thank you for your perfect 5-star rating and review of our property, Faith. We hope to see you again soon!

I apologize for your poor experience with our hotel. Our front desk and housekeeping staff have many non-slip mats for the tub that we are unable to keep stocked in the rooms prior to arrival due to a high loss rate. We currently have a new plumbing company taking care of the back up issues you unfortunately faced during your stay. We hope to see you again in the future after the issues have been fully resolved.

Thank you for your feedback. The management team will be addressing your concerns.

Thank you for your excellent rating and honest review of our property. We hope to see you again in the future!

Melissa, I am so glad that our staff was able to treat you so well while you were with us. All of your concerns have already been addressed since your stay. We hope we have the chance to see you again and provide you with a more comfortable stay.

Rae, thank you for your rating and review of our property. We hope to see you again soon!

Thank you for your feedback. The management team will be addressing your concerns.

Thank you for your rating and review, John. Your concerns will be addressed.

Arlinda, I am so sorry for your poor experience at our hotel. I'm glad I was able to personally resolve the smoke detector and cigarette smell issue for you to provide a little more comfort during your stay. I have already addressed that issue with management and housekeeping and I will be sure to address the other issues you mentioned as well.

James, I'm sorry for your poor experience at our hotel. We do have removable safety bars for the showers and tubs available upon request for our guests. We also have a hotel-wide renovation planned to update all of our rooms that will be starting very soon. We hope to see you again after these renovations so we can provide you with a more comfortable stay.

Thank you for your excellent rating of our property, Arlyn! We can't wait to see you again soon!

Erika, thank you for your perfect 10/10 rating of our property! We can't wait to see you again!

Thank you very much for your kind recognition of our staff members, Jennifer. Regarding the shower curtain, I will be addressing this issue with housekeeping immediately. As regards the lighting and any other issues you may have faced, these problems will be addressed with an upcoming hotel-wide renovation. We hope we can see you again after these improvements are made so we can provide you with a more comfortable future stay.

Gary, thank you for your wonderful 4/5 star rating of our hotel! We can't wait to see you again soon!

Thank you for the amazing 10/10 rating! We hope to see you again soon!

I apologize for your poor experience at our hotel, Christy. We hope we have another chance in the future to provide you with a more comfortable stay.

I am do sorry for your poor experience with our hotel, Kara. We hope we have another chance to provide you with a more comfortable stay.

Thank you for the great 8-star rating of our property, William! We can't wait to see you again soon!

Kara, I am so sorry for your negative experience with our hotel. We hope to see you again in the future so we can promise you with a more comfortable stay.

Thank you for taking the time to rate and review our property, Rebecca. Our hot tub is a whirlpool style, but it still has the placements for the jets from before it was changed. We have our pool company out multiple times weekly to fix the pool issue. I hope we will get to see you again soon after the problem is resolved.