9 albercas al aire libre y camas balinesas (con cargo)

Opiniones de The Phoenician, a Luxury Collection Resort, Scottsdale

5 out of 5
The Phoenician, a Luxury Collection Resort, Scottsdale
6000 E Camelback Rd, Paradise Valley, AZ

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 679 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 193 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 1002 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.2/10

Servicios

9.0/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Francisco

Viaje familiar
Le gustó: Servicio y personal
Shower with fungus
Se hospedó 4 noches en diciembre de 2023
Respuesta de Senior Rooms Operations Manager, el 11 ene. 2024
Dear Francisco, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the cleanliness issues you came across and the inconvenience this caused you. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret any lapse in this aspect during your stay. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Daniela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lo máximo
Se hospedó 2 noches en julio de 2023
Respuesta de Director of Public Relations, el 16 jul. 2023
Dear Daniela, Thank you for your fantastic review and for all the wonderful things that you had to say about The Phoenician. We are dedicated to making each moment here a collectible experience, and your comments were a pleasure to read. We will enjoy sharing them with our wonderful staff. Thank you again for your feedback, and we look forward to your next visit.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023
Respuesta de Director of Public Relations, el 11 abr. 2023
Dear Antonio, Thank you for rating your stay at The Phoenician. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Denise Seomin,Director of Public Relations

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 7 noches en diciembre de 2022
Respuesta de Director of Public Relations, el 6 ene. 2023
Dear Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Phoenician; we hope to see you again soon. Sincerely,Denise SeominDirector of Public Relations

10/10 Excelente

Lucy

Se hospedó 2 noches en mayo de 2022
Respuesta de Director of Public Relations, el 31 may. 2022
Dear Lucy, thank you so much for the perfect rating of your time at The Phoenician. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Denise Seomin, Director of Public Relations

10/10 Excelente

JACOBO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2020
Respuesta de Director of Public Relations, el 10 ene. 2021
Dear Jacobo, thank you for your terrific rating of The Phoenician. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Denise Seomin, Director of Public Relations

8/10 Bueno

Roselia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen servicio pero en las albercas a las 5 cierran y no hay ni un mesero que te sirva un vaso de agua
Se hospedó 2 noches en julio de 2019

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lugar fuera de serie, en todos los sentidos con instalaciones increibles
Se hospedó 2 noches en julio de 2019
Respuesta de Director of Public Relations, el 17 jul. 2019
Dear Guest, thank you for sharing your feedback of The Phoenician. We are pleased to know how impressed you were with our services. It was a pleasure to host you, and we look forward to seeing you again soon. Sincerely, Denise Seomin, Director of Public Relations

6/10 Aceptable

Federico

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Instalaciones espectaculares, admin incomprensible
Reportamos un corcho de botella abajo del buró y nunca lo recogieron. Un hotel de ese precio debiera de tener tazas de cerámica para el café y tenia de cartón y solo una. Un hotel de ese tamaño y q en el restaurante solo tenga una carta con 6 platillos se me hace muy limitado
Se hospedó 2 noches en noviembre de 2018

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabuloso
Se hospedó 5 noches en mayo de 2018

4/10 Malo

pablo, Guadalajara

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Under Construction
Terrible experience since I wanted me and my wife to rest for a couple of days and surprise, the Hotel is under renovation and never informed us, so the Pool and Rest are closed. Hope they finish soon
Se hospedó 5 noches en septiembre de 2017

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
ENGAÑO
EXPEDIA NUNCA NOS ADVIRTIÓ QUE EL 80% DEL HOTEL ESTABA EN OBRAS, REMODELACIONES Y CONSTRUCCIÓN, POR LO QUE NO HABÍA ACCESO A LAS ÁREAS QUE HACEN ATRACTIVO Y CARO A ESTE HOTEL. ADICIONALMENTE, EXPEDIA NUNCA NOS ADVIRTIÓ DE UN COBRO DE 35 DOLARES EXTRA DIARIOS POR "HOTEL FEE". EL PERSONAL FUE EXCELENTE, LAS HABITACIONES EXCELENTES PERO LA RAZÓN POR LA QUE FUIMOS AL HOTEL FUE POR LAS FOTOGRAFÍAS QUE SE EXHIBEN EN EXPEDIA, PERO AL LLEGAR TODO ESTABA CERRADO Y EN OBRAS, POR LO QUE NUESTRA ESTANCIA SE REDUJO A SÓLO ESTAR EN LA HABITACIÓN.

10/10 Excelente

Dolores

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfecto!

10/10 Excelente

Raul, El paso

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoy
Nice

10/10 Excelente

CARLOS, MEXICO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ESPECTACULAR
Maravilloso y Espectacular. El Hotel es HERMOSO, perfectamente LIMPIO, todo en su lugar, nunca vì algo sucio, maltratado o descuidado. Muy elegante, excelentes instalaciones. El Cuarto ENORME, limpio y bien cuidado al igual que el baño, tina y regadera. La cama y almohadas riquísimas para descansar, toallas màs que suficientes, batas nuevas. Los restaurantes excelentes. El CAMPO DE GOLF hermoso y super bien cuidado. EL PERSONAL todos super amables y dispuestos a ayudarte. CONCLUSION: SI TE GUSTA LO BUENO Y PUEDES PAGAR POR ELLO, ESTE HOTEL NO TE VA A DECEPCIONAR Y LO VAS A DISFRUTAR. ES UN AUTENTICO RESORT. MI CALIFICACION ES 100%. MUCHAS GRACIAS A TODO EL PERSONAL, NOS PASAMOS UNA SEMANA DE MARAVILLA.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel !!!!
Fue un viaje de negocios y en verdad descansas en este hotel, además de la atención personalizada que hay, el aeropuerto queda como a 15 minutos de distancia, lo recomiendo.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Phoenician
Preciso hotel servicio de primera, todas nuestras necesidades fueron atendidas de inmediato.

2/10 Terrible

Michele

Viaje en grupo, Viaje con mascota
Le gustó: Limpieza
No le gustó: Servicio y personal
The hotel says "dog friendly" but was so rude in the lobby bar with regards to our 11 pound toy poodle. The dog was on my lap but the server insisted that my lap was the furniture. The room was $1800. I will never ever spend a $ at a marriott property, including the Ritz Carlton. Four Seasons and Rosewood properties are so much better and refined.
Se hospedó 1 noche en abril de 2024
Respuesta de Senior Rooms Operations Manager, el 10 abr. 2024
Dear Michele, Thank you for being our guest and for your detailed feedback. We are sorry to read that the room you were in did not meet your expectations, and we will share your comments appropriately. We also apologize for the unpleasant interaction you had with one of our associates and the inconvenience this caused. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Benjamin Fredricks,Senior Rooms Operations Manager,The Phoenician

10/10 Excelente

EDWARD

Se hospedó 6 noches en marzo de 2024
Respuesta de Senior Rooms Operation Manager, el 16 abr. 2024
Dear Edward, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Phoenician. Sincerely, Benjamin Fredricks, Senior Rooms Operations Manager, The Phoenician

8/10 Bueno

stanley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was not clean until 5 pm when 4 pm guaranteed Room was not cleaned before 6 pm on day 4 Room was cleaned at 5 pm on day 3 when we were resting
Se hospedó 5 noches en marzo de 2024
Respuesta de Senior Rooms Operations Manager, el 26 mar. 2024
Dear Stanley, Thank you for choosing The Phoenician and sharing your experience. We sincerely apologize for the inconvenience you experienced with the timing of your room cleaning. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Please rest assured that we have shared your comments with our housekeeping team as we strive to improve our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

8/10 Bueno

Pamela

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Love the grounds, fitness centre and pool. 2nd trip here and was disappointed with no room service for one day and service in the bar and restaurants was sooo slow. 15 mins to get the bill? 15 mins for a coffee? Coffee shop and valet service were excellent. Location is gorgeous. Hotel needs a staff sweep as do the rooms if it’s going to remain a 5 star resort.
Se hospedó 3 noches en febrero de 2024
Respuesta de Senior Rooms Operations Manager, el 27 feb. 2024
Dear Pamela, Thank you for reviewing your recent stay at The Phoenician. We are glad you had an overall pleasant visit and that our beautiful grounds and our modern, elegant renovations met your expectations. It is nice that you loved our on-site amenities and valet. However, we sincerely apologize for the service concerns you had during your visit and that you were inconvenienced by it. We certainly understand the frustration it may have caused and appreciate your patience in this matter. Your feedback will be shared with appropriate individuals to ensure a better guest experience in the future. Thank you again; we hope to welcome you soon to provide you with the hospitality you deserve.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Julia

Se hospedó 4 noches en enero de 2024
Respuesta de Senior Rooms Operations Manager, el 22 mar. 2024
Dear Julia, Thank you for the perfect rating. We are glad you had a wonderful time at The Phoenician. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

8/10 Bueno

Patrtick

Se hospedó 4 noches en diciembre de 2023
Respuesta de Senior Rooms Operations Manager, el 19 ene. 2024
Dear Patrtick, We are happy you had such a lovely stay at The Phoenician! Thank you for sharing your nice rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and well kept property. The staff was very very helpful. The steak house was perfect. The view of the city was incredible. We highly recommend this property.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Senior Rooms Operations Manager, el 19 dic. 2023
Dear James, Thank you for your fantastic review and for all the wonderful things that you had to say about The Phoenician. We are dedicated to making each moment here a collectible experience, and your comments were a pleasure to read. We are also delighted to know that our well-maintained property, dedicated associates, and fantastic views enhanced your time with us. We are grateful for your recommendation, and we look forward to your next visit.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Mouli

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This property was a gorgeous retreat and perfect for a girls weekend. The staff was always helpful and very sweet. Very close to Old Town Scottsdale - a 5 mins Uber ride! Would def stay here again.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Senior Rooms Operations Manager, el 10 dic. 2023
Dear Mouli,Thank you for choosing The Phoenician, a Luxury Collection Resort, Scottsdale for your girls' weekend retreat! We are thrilled to hear that you found the surroundings gorgeous and that our staff was able to contribute to a pleasant and sweet experience. It is fantastic that our proximity to Old Town Scottsdale, just a short Uber ride away, added convenience to your stay. We truly appreciate your positive feedback and can not wait to welcome you back for another enjoyable stay. Have a safe trip, and we look forward to hosting you again soon!Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Brad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely beautiful hotel. The room was clean however it was worn. The flooring was in need of repair. The room paint with the lights on showed they just splashed paint to repaint. The bathtub was hilarious. It’s so small you can’t cover your body fully with water and the shower for a 5 star was very small. Beautiful resort but the room could be much better for this price.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Senior Rooms Operations Manager, el 5 dic. 2023
Dear Brad, Thank you for your fantastic review and for all the wonderful things that you had to say about The Phoenician. However, we regret your disappointment with our accommodations. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. Thank you again for your comments, and we look forward to your next visit.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Marnie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Senior Rooms Operations Manager, el 11 dic. 2023
Dear Marine,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our resort. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Phoenician, a Luxury Collection Resort, Scottsdale.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Cresia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall the resort was amazing. The scenery was beautiful and the food and drinks were great.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Senior Rooms Operations Manager, el 21 nov. 2023
Dear Cresia, Thank you for your wonderful feedback regarding your recent stay at The Phoenician, a Luxury Collection Resort, Scottsdale. We are thrilled to learn that you found the resort to be exceptional, with its stunning scenery and delightful culinary offerings. Your satisfaction is of utmost importance to us, and we look forward to the opportunity to welcome you back for another incredible experience.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

8/10 Bueno

Shannon

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I definitely expected more from a ‘Luxury Collection Resort’. Not impressed.
Respuesta de Senior Rooms Operations Manager, el 15 nov. 2023
Dear Shannon, Thank you for choosing The Phoenician, a Luxury Collection Resort, Scottsdale, and for sharing your feedback. We sincerely apologize falling short of your expectations during your stay and we regret for any disappointment. We strive for excellence and will use your comments to improve our offerings. We look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Cari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed only one night for an event and it was lovely. Team members responded promptly to every request, the room was large and very comfortable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Phoenician, el 14 nov. 2023
Dear Cari, We are thrilled to read about your stay and how much you enjoyed our spacious accommodations as well as exceptional service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review of The Phoenician; we look forward to hosting you again on your next visit.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

4/10 Malo

Tandeep

Le gustó: Limpieza
4 pools and none of the heaters worked. Rude staff at the reception. Cleaning time was amazing and in room dining was amazing!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Senior Rooms Operations Manager, el 9 nov. 2023
Dear Tandeep, Thank you for your candid feedback. We sincerely apologize for the inconvenience you encountered with the pool and any interaction with our front desk associates. Providing a comfortable and welcoming atmosphere is our primary goal, and we regret this was not your experience. On the brighter side, we are glad that you found our housekeeping and room services to your liking. We appreciate your patience and understanding, and we look forward to the opportunity to provide a more seamless experience on your next visit.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

2/10 Terrible

Elizabeth

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Pool heaters DO NOT WORK!
None of the ten pool heaters worked for 4 days! Our seven month old swam with ten other kids in the hot tub that didn't work and was filthy. I would have rather stayed at the holiday inn.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Senior Rooms Operations Manager, el 9 nov. 2023
Dear Elizabeth, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the pool during your stay. This falls short of our standards, and we regret not meeting your expectations. Please be assured that we will address your concerns with the appropriate teams to ensure overall guest satisfaction. We hope you will consider giving us another chance to provide you with a flawless visit in the future.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

2/10 Terrible

paul

No le gustó: Servicios
a Best Western could have supplied an equally sufficient stay for a tenth the price
Se hospedó 2 noches en octubre de 2023
Respuesta de The Phoenician, el 30 oct. 2023
Dear Paul, Thank you for taking the time to provide your valuable feedback. We strive to deliver outstanding hospitality, accommodations, and amenities at a competitive price, and we are disappointed that we did not meet your expectations. Thank you for choosing us for your visit to Scottsdale, and we hope to have another opportunity to better your stay whenever you visit our area.Sincerely,Benjamin FredricksSenior Rooms Operations Manager

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a fantastic stay!
Se hospedó 4 noches en octubre de 2023
Respuesta de Senior Rooms Operations Manager, el 23 oct. 2023
Dear Jessica, Thank you for your fantastic review and for all the wonderful things that you had to say about The Phoenician. We are dedicated to making each moment here a collectible experience, and your comments were a pleasure to read. We will enjoy sharing them with our wonderful staff. Thank you again for your feedback, and we look forward to your next visit.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

8/10 Bueno

Ritesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is close to PHX airport. It is also at the foot of Camelback mountains. The resort amenities were above average - pool, waterslide, cabanas, game room, fitness center. Limited dining options for vegetarian - lack of good Italian or Mexican option onsite. Poolside menu was average as well for vegetarians. Rooms were average. Staff was good and helpful. Did not use/explore: Golf course, Tennis courts, Adult pool area - all of which seemed good from far. Spa and related amenities were good as well.
Se hospedó 4 noches en octubre de 2023
Respuesta de Senior Rooms Operations Manager, el 23 oct. 2023
Dear Ritesh, Thank you for the wonderful review of your recent stay at The Phoenician. We are pleased you found our location to be perfect for your plans. Scottsdale is a vibrant cultural and adventure destination, and we love that you enjoyed our proximity to everything that you wished to do. Your kind words about our warm hospitality and spa are much appreciated. However, we regret any inconvenience caused due to the lack of vegetarian dining options. Your feedback is valued, and we will share the same with our teamIt was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Vera

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property, service, food and location
Se hospedó 6 noches en septiembre de 2023
Respuesta de Senior Rooms Operations Manager, el 29 sept. 2023
Dear Vera, Thank you for choosing The Phoenician and for the high rating. We are delighted to learn that you loved our location, immaculate property, delicious meals and our attentive service. Thank you again; we look forward to your next visit.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Barry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
What a beautiful and wonderful property.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Senior Rooms Operations Manager, el 28 sept. 2023
Dear Barry, Thank you for the kind review of The Phoenician. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver a great experience for all of our guests, so we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back on your next visit to our city.Sincerely,Benjamin FredricksSenior Rooms Operations ManagerThe Phoenician

10/10 Excelente

Johanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Director of Public Relations, el 15 sept. 2023
Dear Johanna,Thank you for choosing The Phoenician, a Luxury Collection Resort, Scottsdale. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Brody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay
Se hospedó 3 noches en septiembre de 2023
Respuesta de Director of Public Relations, el 14 sept. 2023
Dear Brody, Thank you for choosing us for your recent stay. Our top priority is for you to have an enjoyable stay, and we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Phoenician, and we look forward to welcoming you again soon.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

William

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing property, adult pool is nice, service was great from in staff, pool service, and bartenders.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Director of Public Relations, el 11 sept. 2023
Dear Willliam, Thank you for your valuable feedback following your visit to The Phoenician, a Luxury Collection Resort, Scottsdale. We are delighted to hear that you had an incredible experience and enjoyed our amenities. Our dedicated staff including the pool attendants and bartenders, are committed to providing exceptional service. We look forward to welcoming you back soon for another unforgettable stay.Sincerely, Megan BinderDirector of Public Relations

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Our getaway
So this is an amazing place to spend your time. Great amenities, pools and water features for kids, tons of extra activities ( some free and some at extra cost) the food tasted great. The only issue we had was that when i booked the reservation said free breakfast but when i got to the hotel they only provided a $70 credit. This did not cover the basic buffet even and the hotel and hotels.com were both blaming eachother when i contacted them. Overall a nice and enjoyable stay.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Front Office Team, el 14 sept. 2023
Dear Guest, Thank you for your feedback. We are glad you enjoyed your stay and liked our amenities as well as the food we offer. However, we regret that the terms of the breakfast credit did not meet your expectations. We will share your comment with management promptly. We appreciate your business and look forward to your next visit.Sincerely,Front Office Team

10/10 Excelente

Ann

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just Amazing
Se hospedó 1 noche en julio de 2023
Respuesta de Director of Public Relations, el 8 sept. 2023
Dear Guest, Thank you for your fantastic review and for all the wonderful things that you had to say about The Phoenician. We are dedicated to making each moment here a collectible experience and your comments were a pleasure to read. We will enjoy sharing them with our wonderful staff. Thank you again for your feedback, and we look forward to your next visit.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Natalie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Director of Public Relations, el 8 sept. 2023
Dear Natalie, We are thrilled you had an excellent stay at The Phoenician, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

V

Se hospedó 3 noches en agosto de 2023
Respuesta de Director of Public Relations, el 22 sept. 2023
Dear Guest, Thank you for being our guest at The Phoenician and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Fabian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Director of Public Relations, el 31 ago. 2023
Dear Fabian, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Phoenician, and we look forward to welcoming you back soon.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My favorite place to stay!
Se hospedó 1 noche en agosto de 2023
Respuesta de Director of Public Relations, el 23 ago. 2023
Dear Jennifer, Thank you for choosing The Phoenician for your recent stay. We truly pride ourselves on providing an exceptional stay for our guests, and it means the world to us when we succeed. It was our pleasure to serve you, and we look forward to welcoming you back soon.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Yifan

Gd
Se hospedó 2 noches en agosto de 2023
Respuesta de Director of Public Relations, el 23 ago. 2023
Dear Yifan, Thank you for the perfect rating, and we are glad to know that your visit was enjoyable. It was a pleasure having you at The Phoenician, and we look forward to welcoming you back soon.Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Dana

Se hospedó 2 noches en agosto de 2023
Respuesta de Director of Public Relations, el 12 sept. 2023
Dear Dana, Thank you for your fantastic rating! We are pleased you chose The Phoenician for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely,Megan BinderDirector of Public Relations

10/10 Excelente

Geri

Se hospedó 1 noche en agosto de 2023
Respuesta de Director of Public Relations, el 9 sept. 2023
Dear Geri, Thank you for taking the time to share that your stay at The Phoenician was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area. We look forward to your next visit. Sincerely,Megan Binder,Director of Public Relations

10/10 Excelente

Harris

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very luxurious and best customer service
Se hospedó 1 noche en agosto de 2023
Respuesta de Director of Public Relations, el 19 ago. 2023
Dear Harris, It was a pleasure to welcome you to The Phoenician! Thank you for mentioning that you were able to take advantage of our accommodations and friendly staff. We loved serving you, and we hope to see you soon.Sincerely,Megan BinderDirector of Public Relations