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Opiniones de Extended Stay America Phoenix - Chandler - E. Chandler Blvd.

2.5 out of 5

Opiniones

5.6
Puntuación de 10, es decir, Excelente. Basada en 125 de 947 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 187 de 947 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 194 de 947 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 163 de 947 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 278 de 947 opiniones" "

5.8/10

Limpieza

6.4/10

Servicio y personal

4.8/10

Servicios

5.8/10

Condiciones de la propiedad

4.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Amaury Cardenas

Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Jesus

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Me asignaron una primera habitación con muy mal olor muebles desarmados ropas manchadas la segunda un poco mejor pero el baño manchado inodoro y tina en malas condiciones
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Management , el 4 may. 2023
Dear Jesus, Thank you for being our guest. We are sorry for the inconvenience caused by the multiple changing to the room and, on top of it, having cleanliness issues. Although our housekeeping and maintenance team works hard to keep the rooms and other areas of the hotel clean, fresh, and up-to-date. We will discuss this with them to ensure rooms are double-checked before allocating them to the guest so these concerns will never arise. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

2/10 Terrible

Maryel

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fatal jamás en mi vida vuelvo a reservar la habitación estaba completamente sucia solo tendida la cama pero llena de polvo y restos de comida, el baño sucio sin asear el piso sin barrer ni trapear, ademas tiene cocineta completamente sucia así como el bote de basura Lo peor del caso es que cuando llegue a hacer mi check in el personal de front desk fue a revisar la habitación y decidió cambiármela a esta por que la otra estaba en peores condiciones …. Cuando regrese a recepción a poner mi queja y cancelación me dijo que era la mejor habitación que tenía y que no tenía nada más que ofrecerme que tramitara mi cancelación con expedía, estaba realmente en condiciones deplorables sucias y apestosa a orines….. el baño tenía restos de orin seco en todos lados 😖😖😖 jamás había pasado por una experiencia asi
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management, el 22 abr. 2023
Dear Maryel, Thank you for your recent review of your stay at our hotel. We were sorry to learn about your experience and would like to apologize for the inconvenience caused. We have shared your feedback with our team to serve our guests better. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

2/10 Terrible

FRANCISCO

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servicio fraudulento
Pésima comunicación entre la propiedad y hotel.com Te sorprenden cobrando depósito de seguridad de $200.00 dlls y si no lo pagas tu reservación ya pagada la pierdes y te dicen que tu dinero lo reclames a hotel.com…
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management , el 10 abr. 2023
Dear FRANCISCO, Thank you for staying with us and sharing your review. We apologize for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we regret that you didn't notice this before your arrival. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. Moreover, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

2/10 Terrible

Claudia

Se hospedó 1 noche en marzo de 2023

2/10 Terrible

JOSE JOEL

Viaje en grupo
No le gustó: Servicios
Habia hecho la reservacion meses antes y cuando llegué me cancelaron la reservacion por que el del mostrador claramente dijo que se habia sobre vendido. Habia otras personasbque les había pasado lo mismo cuando llegué. Gracias a experia por solucionarlo y cambiarme de hotel.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 14 mar. 2023
Dear JOSE, First and foremost, we apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

2/10 Terrible

Luis

8/10 Bueno

Jose angel

Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Cesar

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
No me hospede, necesito mi reembolso, la habitación apestaba a cigarro y era habitación no fumadores
Se hospedó 2 noches en noviembre de 2022
Respuesta de Hotel Management, el 23 nov. 2022
Dear Cesar, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please get in touch with the hotel front desk directly for further assistance. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

6/10 Aceptable

Edmundo

Viaje familiar con niños
No le gustó: Servicios
El baño estaba sucio, tipo usado no recién limpio, en la publicación decía desayuno incluido y no lo tienen solo café, en recepción te piden 200 dlls de deposito, solo en tc. y te lo devuelven 5 días después.
Se hospedó 1 noche en octubre de 2022
Respuesta de Hotel Management , el 25 oct. 2022
Dear Edmundo, thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our concerned team members and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels.Sincerely,Hotel Management

2/10 Terrible

Silvia

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2022

2/10 Terrible

Diego Alberto

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de Hotel Management, el 15 dic. 2020
Diego, thank you for taking the time to rate your stay. We offer our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding hospitality for each guest, and we are very disappointed if this was not your experience. We hope we can earn your confidence on your next visit. Sincerely, Hotel Management

4/10 Malo

Cliente verificado

Se hospedó 1 noche en junio de 2019

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente para pasar la noche
Excelente lugar para descansar y pasar la noche.
Se hospedó 1 noche en junio de 2017
Respuesta de Manager, el 10 jun. 2017
Luis, thank you for letting us know how much you enjoyed your stay at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. We are delighted you got a great night's rest and had a comfortable time with us. Thanks for your kind words, and we look forward to having you back soon. Sincerely, General Manager

8/10 Bueno

Monyka, hermosillo, sonora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable y buena ubicación
Me gusta el hotel, el precio es justo, la ubicación es muy buena, las instalaciones limpias, lo único que no me gusta es que ofrece desayuno gratis y no hay nada solo barras y café

10/10 Excelente

Marylyn, Las Vegas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente experiencia
Fue la primera vez q visitaba Arizona, fui para unas competencias d natacion d mi hija y ovio volvervia a quedarme en este hotel no tengo ninguna queja

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza

8/10 Bueno

michel, Los Cabos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Calidad-Precio
Todo como lo describía hotels.com

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Armando, Hermosillo, Sonora Mexico

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Estuvimos muy bien. Los Servicios muy buenos, salvo que el Desayuno es un poco pobre.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
critica constructiva
excelente muy comodas habitaciones, el desayuno continental muy bien, solo les falto un poco en el servicio de limpieza a la habitacion, por lo menos arreglar las camas y cambiar las toallas, pero en general muy bien todo!!

8/10 Bueno

Ricardo, Mexico

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Buen lugar
Buen lugar... la unica queja es que no hay servicio a habitaciòn.

4/10 Malo

Zezart, Obregon

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mala experiencia
Para empezar cuando llegue al mostrador, un tipo llamado David atendía, me dijo que mi habitación ya la había asignado a otra persona, después que el sistema estaba caído, estaba cómico el tipo, cuando salió a revisar otra habitación para darme olvido llevarse su llave y tuvo que brincarase el mostrador, en fin, una mala experiencia.... Y olvidaba, no tiene desayuno completo.

6/10 Aceptable

E R, cULIACAN MEXICO

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
En general la ubicación es excelente sin embargo las fotos del hotel en internet eran mucho mejores que la limpieza real de las habitaciones, alfombras muy sucias y no aclara que el servicio de limpieza no esta incluido salvo un pago adicional en la reservación.

2/10 Terrible

ivan

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
lastima de ubicacion
El hotel parece que esta muy bien, pero la cama es muy incomoda y lo peor es que la habitacion tenia un fuerte y desagradable olor

10/10 Excelente

Sylvia

No le gustó: Servicio y personal
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Kerri

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Ran down, dirty, and alot of broken items in the room
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management, el 25 mar. 2024
Dear Kerri, Thank you for sharing your experience. We apologize for the unsatisfactory condition of your room during your stay. Ensuring a clean and well-maintained environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management

8/10 Bueno

Rhonda

Le gustó: Servicio y personal
It was overpriced.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 17 mar. 2024
Dear Rhonda, Thank you for choosing Extended Stay America. We understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. We're always seeking ways to optimize our pricing while maintaining our high standards, so we thank you for taking the time to leave your valuable feedback and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

4/10 Malo

Nicole, Milwaukee

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We checked shortly after checking in. It was just sketchy. There’s no breakfast, just grab and go like muffins and granola bars. We get to our room and folks was kinda hanging around in the parking lot. There was a crack under the door that would allow bugs to get in. The sofa bed needed to be cleaned. The room wasn’t dirty outside of the rust stain in the shower. A magic eraser would make the tub more presentable. I didn’t feel comfortable there at all. There’s no pool. The front desk attendant was very friendly and empathetic. I was able to check out and have my payment refunded. We found a much nicer hotel for the same price 2 miles up the road. There’s no way this hotel should be over $60 per night if that. Not worth the price at all.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management, el 16 mar. 2024
Dear Nicole, Thank you for being our guest. We sincerely apologize for these issues that impacted your visit. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

6/10 Aceptable

Eric

No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

6/10 Aceptable

Erich

Le gustó: Servicio y personal
Kinda expensive for what it is
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 10 mar. 2024
Dear Erich, We understand your concern regarding pricing. Our aim is to offer competitive rates while providing quality accommodations and services. We appreciate your feedback and will continue to assess our pricing structure to ensure it aligns with market standards. Thank you for choosing to stay with us, and we hope you had an enjoyable experience overall.Sincerely,Hotel Management

2/10 Terrible

Joshua

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Denise

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was filthy! smelled terrible and didnt even stay there. will not use Expedia ever again because they didnt help me get my money back because i would subject my family to filth and put them in danger. the hotel said i had to cancel thru expedia? There are other places to use and I will not be using you again!
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management, el 27 feb. 2024
Dear Denis, Thank you for the review. We are sorry for the inconvenience you experienced during your visit. What you have encountered does not align with our usual standards, and we apologize for any oversight in preparing your suite. Regarding the refund, If your reservation was made through a third-party prepaid booking site, kindly direct any financial inquiries or billing concerns to them. Please feel free to reach out to us at the hotel if we can assist you in any way. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to regain your trust in us.Sincerely,Hotel Management

2/10 Terrible

Altagracia

Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Strong dirty smell. Dirty carpet. Old bedding
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 4 nov. 2023
Dear Guest, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

2/10 Terrible

Jennifer

Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Tariq

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

James

No le gustó: Limpieza
Bed and linens were clean, towels were clean. Floors were very dirty, bath / shower was in rough shape. Lacked cleaning and general maintenance. Over all I don’t think I would stay there again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 1 oct. 2023
Dear James, Thank you for staying with us and sharing your thoughts. It is nice to read that you had a pleasant stay overall. However, please accept our apologies for not exceeding all of your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

4/10 Malo

ROBERTO

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible and won’t stay again
You get what you pay for. Room(s) with cigarette smell, shower was dirty and my overall experience was horrible!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management , el 27 sept. 2023
Dear ROBERTO, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

2/10 Terrible

Keeonna

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Vincent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
AC was out and had a couple of roaches in my room. Other than that…
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management, el 20 jul. 2023
Dear Vincent, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

4/10 Malo

Kelli

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The room I stayed in was not clean. There was balls of hair all over the baseboards and floor. If I walked barefoot in the room, my feet were black from all of the dirt. The room also smelled like urine. I had to get clean towels from the front desk. I understand that it's understaffed, but it would be nice to have a clean room when I pay to stay there.
Se hospedó 4 noches en julio de 2023
Respuesta de Hotel Management, el 19 jul. 2023
Dear Kelli, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

2/10 Terrible

Ephraim

Se hospedó 2 noches en junio de 2023

4/10 Malo

Denise

No le gustó: Limpieza, servicios, condiciones de la propiedad
Very basic hotel. No ice or vending machines, listed free breakfast, but there were granola bars, packaged muffins, and coffee only ( which was gone and cold at 9 AM). The room itself was very worn out with kids stickers all over the place, marks/stains on the walls and the floors, broken couch, and I do mean completely broken and not usable, and stained sheets. The location was convenient and the staff friendly and that’s the only reason I didn’t rate it at terrible.
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Management , el 25 jun. 2023
Dear Denise, Thank you for choosing our hotel during your recent visit to Phoenix. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
So they give you an option to look at the room before you actually book… considering I’ve gotten a refund from another site bc the room was unacceptable I chose to stay here bc they won’t refund the money right away! The first room smelled of dog pee and the stench of pine sol all throughout the room! The carpets are nasty! And for the price of the rooms you would think they’d have better ones! Upon arriving to my room a girl almost hit me head on speeding out of the place! Police everywhere! If you looking for a place to rest for ONE night then this is it but two nights will be pushing it! Too many panhandlers around!
Se hospedó 1 noche en junio de 2023
Respuesta de Hotel Management, el 17 jun. 2023
Dear Guest, Thank you very much for staying at our hotel. We strive to provide every guest with a fresh, clean suite and safe environment during their stay; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. Occasionally we also encounter difficult incidents or situations that require police to ensure safety; we believe this was the case with the concern you encountered. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve.Sincerely,Hotel Management

4/10 Malo

Mary

Viaje en grupo
Le gustó: Condiciones de la propiedad
We arrived and the manager had to check if our room was ready and it was a busy evening and he was the only one so we had to wait about 20 min. for him to check. They didn’t have a pool. The breakfast options weren’t what I was expecting, I will not be staying at this hotel again. We got into the room and there was nothing to cook with or eat off and he wasn’t in the office to ask anything when I went down to ask for them.
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 31 may. 2023
Dear Mary, We are sorry to hear about the lack of service on our part and your disappointment with the breakfast and room amenities. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will give us another chance to provide you with the exceptional stay you deserve on this visit.Sincerely,Hotel Management

4/10 Malo

Antoinette

No le gustó: Limpieza y condiciones de la propiedad
The room was dirty carpets and couches had stains on them
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management , el 22 may. 2023
Dear Antoinette, Thank you for taking the time to share your comments. We apologize for the oversights in your room's preparation and will address this adequately. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

8/10 Bueno

Francie

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed our stay, definitely will recommend
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 15 may. 2023
Dear Mary, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for the recommendation, and we look forward to welcoming you back soon!Sincerely,Hotel Management

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023