2 albercas al aire libre, sombrillas en la alberca y camastros

Opiniones de Sheraton Grand at Wild Horse Pass

4 out of 5
Sheraton Grand at Wild Horse Pass
5594 West Wild Horse Pass Blvd, Chandler, AZ

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 679 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 207 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 65 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1005 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mario Carlos

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel excelente servicio solo necesita renovar instalaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Resort Manager, el 15 may. 2019
Dear Guest, thank you for your review of the Sheraton Grand at Wild Horse Pass. We are delighted you had a great time here and that you were impressed with our excellent service. We appreciate your feedback and would love for you to visit again and see our newly refreshed and updated look. Thank you again, and we wish you all the best with your travels! Sincerely, John Wright, Resort Manager

10/10 Excelente

Roselia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2018

10/10 Excelente

jose carlos, sonora mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Tranquilidad
Excelente hotel para descansar retirado de la ciudad
Se hospedó 1 noche en octubre de 2017

10/10 Excelente

Marcos Alberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfecto
Se hospedó 1 noche en agosto de 2017

10/10 Excelente

Liliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Eric

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great golf pool and other amenities. Enjoyed.
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Claire

Le gustó: Limpieza
Se hospedó 4 noches en marzo de 2024
Respuesta de Director of Operations, el 20 mar. 2024
Dear Claire,We are glad you had an enjoyable stay at Sheraton Grand at Wild Horse Pass. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Vipin MenonDirector of Operations

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Noisy and rude guests
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just like the natural aesthetic of the property. Lots of nature surrounding the rresort.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Management, el 16 mar. 2024
Dear Michael,Thank you for choosing Sheraton Grand at Wild Horse Pass. It is lovely to read that we exceeded your expectations and that you particularly enjoyed our beautiful property. We look forward to your next visit so we can provide you with an even more fantastic experience. Sincerely,Vipin MenonDirector of Operations

8/10 Bueno

crystal

Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
The pool area was great! But the walk to get to your room is too long! Need better/faster access.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Denise

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely beautiful property. Staff is friendly and customer service is excellent. Pools and spas are maintained and everything is beautifully manicured
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations, el 8 mar. 2024
Dear Denise,Thank you for your kind words and positive feedback about your stay with us at Sheraton Grand at Wild Horse Pass. We are delighted to read that you found our property beautiful, our staff friendly, and our customer service excellent. It is also wonderful to know that you enjoyed our well-maintained pools, spas, and manicured surroundings. We appreciate your support and hope to welcome you back for another exceptional stay.Sincerely,Vipin Menon, Director of Operations

10/10 Excelente

maria

Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Operations, el 23 mar. 2024
Dear Maria,We are thrilled you had an excellent stay at Sheraton Grand at Wild Horse Pass, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Vipin Menon, Director of Operations

10/10 Excelente

ANDREA

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is in a remote location. Not easy to access restaurants off site and restaurants on the property are very gourmet. If you are traveling with kids plan to eat off site. Pools were great, heated and nice. Horses come to visit every morning from the equestrian center.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Angelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Director of Operations, el 28 feb. 2024
Dear Angelyn,We are happy you had such a great stay at Sheraton Grand at Wild Horse Pass. Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Vipin MenonDirector of Operations

10/10 Excelente

CATHERINE

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Ace

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
It was easy to get where I needed to go. The dining was good, especially breakfast. What I didn't was the distance I had to go to my room. I recently had knee and ankle replacement on my right leg and I had to walk about 1/4 of a mile to my room. When I asked about changing, they offered to change the floor I was staying on but it didn't change the distance I had to walk to my room.
Se hospedó 5 noches en enero de 2024
Respuesta de Director of Operations, el 27 ene. 2024
Dear Ace, Thank you for choosing us. We are glad our location was convenient for your plans, and that you were pleased with the breakfast we served. However, we regret the difficulty you had due to the location of your assigned accommodations. We understand the inconvenience caused to you, and we will do our best in our capabilities to ensure that your next stay is as comfortable as it can be. We wish you a speedy recovery and look forward to your next visit.Sincerely,Vipin Menon,Director of Operations

6/10 Aceptable

Jazmin

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de Director of Operations, el 25 ene. 2024
Dear Jazmin, Thank you for rating your visit. We are glad your stay overall was pleasant, but we want it to be perfect. Our focus is on exceeding the expectations of our guests, and we apologize for not doing so during your time with us. We hope you will give us another opportunity to welcome you to the enriching stay you deserve.Sincerely,Vipin Menon,Director of Operations

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my third stay and the property does not disappoint. Service is excellent. Hotel is beautiful.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Michelle

Se hospedó 2 noches en enero de 2024
Respuesta de GENERAL MANAGER, el 15 ene. 2024
Dear Michelle, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Grand at Wild Horse Pass; we look forward to seeing you again soon. Sincerely,Vipin Menon,Director of Operations

10/10 Excelente

Sheri-Ann Marie

Se hospedó 5 noches en diciembre de 2023

8/10 Bueno

Nikki, Holland

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked that the property was off on it's own, was quiet and relaxing. The pool and fire pit were great! The room was quite small for the amount of money spent and the resort fees on top of the cost of the stay were quite high.
Se hospedó 7 noches en diciembre de 2023

10/10 Excelente

Jerald, Seattle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de GENERAL MANAGER, el 13 ene. 2024
Dear Jerald, Thank you for choosing Sheraton Grand at Wild Horse Pass. We strive to provide a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Vipin Menon,Director of Operations

10/10 Excelente

Daniel, Minneapolis

Se hospedó 3 noches en diciembre de 2023
Respuesta de Director of Operations, el 4 ene. 2024
Dear Daniel, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Grand at Wild Horse Pass; we hope to see you again soon.Sincerely,Vipin MenonDirector of Operations

10/10 Excelente

Kristin

Se hospedó 5 noches en diciembre de 2023
Respuesta de GENERAL MANAGER, el 22 ene. 2024
Dear Kristin, We are thrilled you had an excellent stay at Sheraton Grand at Wild Horse Pass, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Vipin Menon,Director of Operations

8/10 Bueno

Prabhat

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the wonderful staff, pool, clean facilities, beautiful immaculate landscaping and use of native plants and building materials. They’ve truly captured the essence of nayive Pima/Maricopa style and Spanish influences over the years in the property. I came away educated about native culture and their path to a sustainable future. Earths challenges has answers in ancient wisdom and modern tools. Hope this culture is made more prevalent and accessible for today’s generations.
Se hospedó 7 noches en diciembre de 2023

8/10 Bueno

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice resort. Pool areas are amazing. Lots of great golf right next door.
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Michael

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Erica

Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Dawn, Hibbing

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The air conditioning in the room wasn’t working. We would set the temp and it would not reach it. Very hard to sleep in the warm room.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director of Operations, el 5 dic. 2023
Dear Dawn, Thank you for sharing feedback of your recent visit. While we hope that your overall stay with us was pleasant, we apologize for the issues you encountered with the air unit in your room. We appreciate you bringing this to our attention. Please be assured that the matter has been addressed with our maintenance department so that they can fix it immediately. We are sorry for the inconvenience caused to you and are grateful for your patience. We hope you will consider us for your next visit to Phoenix.Sincerely,Vipin MenonDirector of Operations

10/10 Excelente

maureen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

James

Se hospedó 3 noches en noviembre de 2023
Respuesta de Director of Operations, el 21 dic. 2023
Dear James, Thank you for choosing Sheraton Grand at Wild Horse Pass and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely,Vipin MenonDirector of Operations

8/10 Bueno

Thomas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really nice hotel, but the food setup is kind of strange. They need more food and the hotel store needs to sell more food items. I guess I would say that it is hard to eat here.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Director of Operations, el 2 dic. 2023
Dear Thomas, Thank you for being our guest at Sheraton Grand at Wild Horse Pass and for your kind review. We are pleased that you enjoyed your overall stay at our resort. However, we were sorry to read that we did not meet your expectations with your dining experience. We have followed up with the appropriate individuals to address these concerns to learn and improve accordingly. We hope you will give us another chance to prove ourselves and return to stay with us in the future.Sincerely,Vipin Menon

10/10 Excelente

Carrie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is so beautiful and peaceful. We had an amazing stay. Pools are warm (perfect for our early winter stay). Hot tubs are hot. Service and staff are top notch. My daughter loved the water slide and kid amenities. Rooms are beautiful and modern as well. I especially loved all of the art and local Pima and Gila River details. A wonderful oasis.
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Julie

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved our stay here! Staff are friendly and helpful, property and grounds were beautiful! Pool was heated and pool bar was yum! We ate at multiple restaurants on the property and while the menu selection was fairly limited, everything we tried was delicious!! We will be back!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Director of Operations, el 30 nov. 2023
Dear Julie, Thank you for choosing Sheraton Grand at Wild Horse Pass and for your candid comments. We are pleased that your stay was pleasant. We are glad to know that you enjoyed our beautiful property, attentive staff, and the amenities we offer. It is also delightful to know that your experience at our in-house restaurants and bars was exceptional. Thank you again, and we look forward to hosting you back soon. Sincerely,Vipin Menon

10/10 Excelente

Heather A

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk was helpful in allowing a nice time frame for us for late checkout on Sunday since our flight was late in the evening. That was much appreciated. Very clean and nice ambiance throughout the property. More staff in restaurants would’ve been good.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Director of Operations, el 18 nov. 2023
Dear Heather A, Thank you for choosing Sheraton Grand at Wild Horse Pass and sharing your experience. We are glad you liked our well-maintained and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Vipin MenonDirector of Operations

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always very clean, friendly staff, quiet and relaxing
Se hospedó 5 noches en noviembre de 2023

6/10 Aceptable

David

Viaje familiar
Outdated rooms didn't like all the native history we need to move on and I'm a 1/4 native American my self
Se hospedó 1 noche en noviembre de 2023
Respuesta de Director of Operations, el 14 nov. 2023
Dear David, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you encountered with the quality and condition of our accommodations. Your insights are invaluable and will be shared with the appropriate individuals as we plan for future upgrades. We appreciate your input, which aids us in making strategic changes to better align with our guests' preferences and improve our overall services. We hope to have the opportunity to host you again soon, providing an enhanced and more satisfying experience.Sincerely,Vipin MenonDirector of Operations

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The grounds were quite unique, beautifully kept, room was clean and nicely decorated. I would definitely return!
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Timothy

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2023
Respuesta de Director of Operations, el 20 nov. 2023
Dear Timothy, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Vipin Menon

10/10 Excelente

Carol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel and property is beautiful. The staff is amazing and so accommodating. The views of hills are stunning and landscaping and walking paths are wonderful. It is a very serene setting that is peaceful yet can be so much fun poolside with a great bar. There is nothing that I didn’t like about this hotel. Can’t wait to go back!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Director of Operations, el 10 nov. 2023
Dear Carol, We truly appreciate your generous compliments about our attentive staff, well-maintained accommodations, and beautiful views. We are also glad to know that your experience at Hanyo Pool Bar and at Make a Splash was wonderful. Thank you for this fantastic review, and we look forward to welcoming you back again at Sheraton Grand at Wild Horse Pass.Sincerely,Vipin Menon

10/10 Excelente

Patricia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Birthday day vacation
Always enjoyable & good service, especially Sandra our housekeeper, kudos to all staff…
Se hospedó 4 noches en octubre de 2023
Respuesta de Director of Operations, el 7 nov. 2023
Dear Patricia, Thank you for choosing Sheraton Grand at Wild Horse Pass to celebrate your special occasion and for taking the time to compliment our team. We are delighted to know you received outstanding service from our associates, especially Sandra, who far exceeded your expectations and took great care of you. It was truly our pleasure to host you, and we hope you will make us your home whenever you are in town.Sincerely, Vipin Menon Director of Operations

10/10 Excelente

Deborah F

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My husband and I liked everything about the resort, the smell the décor the atmosphere the food the people the amenities were all excellent will plan on going back next year.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Rick

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Would have been perfect but it’s football season and tv at pool bar was broken and their indoor area with 3 TVs had no sound. Pretty fixable mistake but they were totally baffled for 5 days.
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed just two nights. Relaxing, great pool! Very clean pool bathroom. Helpful staff. Dining options were good. Food was delicious! Nothing bad to say! Would enjoy going back.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

LaToya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Director of Operations, el 13 oct. 2023
Dear LaToya, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Grand at Wild Horse Pass. We look forward to your return and wish you all the best with your future travels.Sincerely,Vipin MenonDirector of Operations

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Britney

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was super nice and helpful. The pool is gorgeous. Everything about our stay was great!
Se hospedó 4 noches en septiembre de 2023