Exterior

Opiniones de Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
8 Landings Dr, PA Turnpike Exit 48, Pittsburgh, PA

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 141 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 271 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 255 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 166 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 173 de 1006 opiniones" "

6.0/10

Limpieza

6.8/10

Servicio y personal

5.2/10

Servicios

5.8/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Alberto

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 7 mar. 2023
Hello Alberto,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2018
Respuesta de Manager, el 2 ene. 2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Los mejores buena atención una gran limpiesa y respeto al cliente
Se hospedó 2 noches en agosto de 2018
Respuesta de Manager, el 4 sept. 2018
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

8/10 Bueno

Angel Tonatiu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien
Fue una estadía de paso, y está bien el hotel para el calor precio
Se hospedó 1 noche en agosto de 2018
Respuesta de Manager, el 11 ago. 2018
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excelente

Ruben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Practico
Buena opción si vas de paso por Pittsburgh ya que es suficientes cosas para comer y dormir.
Se hospedó 1 noche en julio de 2018
Respuesta de Manager, el 30 jul. 2018
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

6/10 Aceptable

KANNAN BABU

Viaje familiar
Le gustó: Servicio y personal
It average property.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Selvakumar

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room is not clean. Carpet is fully dirty/sticky. Worst experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Selvakumar,We regret to hear about your experience and apologize for any inconvenience. Your feedback will be shared with our housekeeping team for their review and necessary actions to ensure high cleanliness standards. We appreciate your comments which help us improve our services for all future guests.

6/10 Aceptable

Anthony

No le gustó: Limpieza
Food was left in the refrigerator from previous guests. The overall cleanliness of the room was a tad under par. Had an odd smell.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Anthony, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us as we strive to improve our services for all guests. We recommend contacting our management team directly to address your concerns further. Thank you for bringing this to our attention.

2/10 Terrible

Tamara

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property was poorly kept. The bathroom was dirty the toilet seat was cracked and old. The carpet was ripped and a trip hazard
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 18 mar. 2024
Hello Tamara, We appreciate your feedback and apologize for any inconveniences you encountered. Rest assured we will address these issues for the comfort of our future guests. Your concerns have been noted, and we encourage you to reach out to our management team directly for further assistance.

2/10 Terrible

Savanna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sketchy at best.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 29 feb. 2024
Hello Savanna, We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback and will use it to improve our services for future guests. If there are more details you'd like to share, please contact management directly. Thank you for taking the time to review your stay with us.

2/10 Terrible

Tia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very inappropriate. No one was at front desk when I arrived. A woman came out shortly afterwards looking very high like maybe she was sleeping. Her supervisor was on the phone screaming and yelling. I would never book with this place ever again. I feel very disrespected!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Tia, Thank you for sharing your experience with us. We apologize for any inconvenience caused during check-in. We strive to provide prompt and professional service to all our guests. Please feel free to reach out to our management team to discuss your concerns further.

6/10 Aceptable

Thomas

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 16 feb. 2024
Hello Thomas,We're sorry to hear that your stay with us didn't meet your expectations. We would appreciate if you could please reach out to our hotel directly to provide us with more detailed feedback so we can address any issues you experienced. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Excelente

Lorne

Le gustó: Limpieza y servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Hello Lorne,We're thrilled to hear that you had an excellent stay at our hotel! We strive to provide top-notch service and ensure our guests have a memorable experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

6/10 Aceptable

Frank

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Sometimes you get what you pay for. We just needed a cheap place to sleep bed was comfortable rooms not very clean shower had no pressure the water was hot
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 17 ene. 2024
Hello Frank,Thank you for sharing your feedback with us. We appreciate your comments regarding the comfortable bed and hot water. We apologize for any cleanliness and water pressure issues you encountered during your stay. We strive to improve our services and facilities continuously, and your feedback will be shared with the relevant teams for their immediate attention.

6/10 Aceptable

Ryan

Viaje familiar con niños
No le gustó: Limpieza y servicios
The Hotel is run down and filthy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 8 ene. 2024
Hello Ryan, Thank you for sharing your feedback with us. We appreciate your input and take this matter seriously. We strive to maintain a clean and comfortable environment for all our guests. We encourage you to contact our management team directly to discuss your specific concerns in detail.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 28 dic. 2023
Dear Guest, We appreciate you choosing our hotel for your stay. If there are any specific concerns or feedback you have regarding your experience, please don't hesitate to reach out to us directly so that we can address them. We value your input and want to ensure that we consistently provide a great guest experience.

10/10 Excelente

Mame

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 23 dic. 2023
Hello Mame,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience during your visit. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back again in the future!

6/10 Aceptable

David

Le gustó: Servicio y personal
Staff was wonderful. Property a little worn. Even though the rooms were non smoking, found a marijuana butt in mine from previous guest that was not cleaned up.Nevertheless, a very good value for the money spent.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 19 dic. 2023
Hello David, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be wonderful. However, we apologize for any inconvenience caused by the condition of the property and the oversight in your room. We appreciate your understanding and we are glad that you found our hotel to be a good value for the money spent. Should you have any further concerns, please reach out to our management team directly.

4/10 Malo

Forsyth

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Nice space, dirty and run down, very nice staff
Beds were made but only one bed had blankets. The hotel is generally run down. It is smoke free, but the smoking area is right outside the back door and cigrette butts are everywhere on the ground.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 19 dic. 2023
Hello Forsyth, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. Guest satisfaction is important to us, and we will address the issues mentioned to ensure a better experience for future guests.

2/10 Terrible

Alexander

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
This is the worst hotel I've ever stayed in my life... First room we got had a broken tv, broken toilet and the ceiling above one of the beds was literally looking like it was gonna cave in... The room we were then assigned to had stains on the beds, the heater barely worked and it just was so unpleasant , if I hadn't been from Canada and driven a far distance I would have stayed somewhere else
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 16 dic. 2023
Hello Alexander, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the maintenance issues you mentioned to ensure they are resolved promptly. Our goal is to provide a comfortable and enjoyable stay for all our guests. We value your business and hope you give us another chance to exceed your expectations in the future.

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 12 dic. 2023
Hello Tim,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We strive to provide exceptional service and it is wonderful to know that we met your expectations. We hope to welcome you back in the future for another memorable stay.

2/10 Terrible

James

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As soon as I walked in the rate of marijuana, the people behind the desk were very rude. My room wasn’t ready either and when she told someone to go do it, she said, can you make the bed really quickly not even clean the room just make the bed we walked in there are stains on the wall and it was just completely disgusting. I didn’t spend the night at the hotel. I was only in the hotel room for a hour, then left and I didn’t even spend the night. It was just awful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 6 dic. 2023
Hello James, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced upon arrival. We strive to provide excellent customer service and cleanliness throughout the hotel. We appreciate your comments and will address this with our team to ensure it does not happen again in the future.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Michael,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

carrie

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was dated and smelly. Carpet was worn and torn. Sheets had holes in them. Towel rack was sharp scratched my arm.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello carrie, We apologize for any inconvenience you encountered during your stay. Our team strives to provide a comfortable and pleasant experience for all guests. We appreciate your feedback and will pass it on to our management for further improvement. Thank you for bringing these concerns to our attention.

8/10 Bueno

nelson

Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 13 dic. 2023
Hello nelson, We regret to hear that your recent stay did not meet your expectations. We encourage you to share any specific feedback with us directly, so that we can address your concerns and improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The ladies at the front desk was very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 25 nov. 2023
Dear Guest, We're sorry to learn that your experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could get in touch with us directly, so we can address any specific issues you encountered during your stay. Our team is committed to ensuring a positive experience for all our guests.

6/10 Aceptable

Amanda

Viaje familiar
Le gustó: Limpieza y servicio y personal
We had an adjoining room, nobody we knew in this adjoining room but we heard EVERYTHING.
Respuesta de Manager, el 21 nov. 2023
Hello Amanda, Thank you for sharing your feedback regarding the noise experienced during your stay. We apologize for any inconvenience caused. We strive to ensure a comfortable and peaceful environment for all our guests. We value your input and will take it into consideration for future improvements.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yuck!
I should’ve taken a picture of how dirty the bathroom wall is. Looks like splattered body fluids brownish/reddish yuck! The smell as soon as you open the door to your room, will never forget. The scrambled eggs for breakfast looks & tastes like fake eggs. I couldn’t eat it and I’m not a picky eater.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 21 nov. 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We strive to maintain cleanliness standards, and we regret any oversight in the bathroom. Your comments have been shared with our housekeeping team for immediate attention. We appreciate your input regarding the breakfast options, and we will explore ways to enhance the dining experience. We value your patronage and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jamie

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No blankets
When I checked in, my sheets had dirt on them, and so I asked to change rooms. They did move us to a room which appeared to have cleaner sheets. That night I realized that me bed had only a light sheet and an extremely light bed spread. I had a restless night of sleep but thought I would just get extra blankets for the next night. As I learned, there was supposed to be another blanket on the bed, it had just not been put on. I kindly asked for a blanket and was told they had given it and any other extras to other customers. Apparently all other rooms were occupied as well. There was no effort to fix the situation. I was basically told I was out of luck. So once again I was without a blanket at all. The stay was, without a doubt, the worst case of comfort and cleanliness I have experienced.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 16 nov. 2023
Hello Jamie,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We strive to provide our guests with a comfortable and clean environment, and we're sorry to hear that we fell short of your expectations. We will address your concerns with our team to ensure that this does not happen again in the future. We appreciate your understanding and hope you will give us another opportunity to make it right in the future.

2/10 Terrible

Alisa

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 15 nov. 2023
Hello Alisa, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent stay. We always strive to provide a positive experience for all our guests, and we're disappointed to hear that we fell short of your expectations. We value your input and will share it with our team to ensure that improvements are made.

8/10 Bueno

Stephen J

Viaje en pareja
Older property in decent condition.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 14 nov. 2023
Hello Stephen J,Thank you for choosing to stay at our hotel. We appreciate your feedback about our older property and are glad to hear that it was in decent condition during your stay. Our team continuously works towards maintaining a comfortable and enjoyable environment for our guests. We hope you had a great experience overall and would love to welcome you back in the future.

6/10 Aceptable

Ian

Viaje familiar
Wife was not happy with my 116.00 choice. If I had to do it again, I would have spent 30-40 more for something nicer. Definitely not something I would book again unless I was solo.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 14 nov. 2023
Hello Ian, Thank you for sharing your feedback with us. We understand that preferences can vary, and we apologize if our accommodations did not meet your wife's expectations. We appreciate your honesty and will take your suggestions into consideration for future improvements.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good price clean rooms
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello Michael,Thank you for choosing to stay with us and for the positive feedback regarding our affordable rates and the cleanliness of our rooms. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Cathy

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Shower didn’t even have a curtain and the lock to door was broken.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello Cathy, We apologize for any inconvenience you experienced during your stay. Our team is committed to resolving any issues promptly, so please feel free to reach out to our management for further assistance. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Mala

Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Mala,We're sorry to hear that your experience with us was not completely satisfactory. We would appreciate it if you could reach out to our hotel directly to provide us with more information about your stay. We value your opinions and would like the opportunity to address any concerns you may have had.

4/10 Malo

Dana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 5 nov. 2023
Hello Dana,Thank you for your recent stay at our hotel. We appreciate your feedback and time taken to write a review. We apologize for any inconvenience caused during your stay. We will take into consideration your comments to improve our services for future guests. Should you have any further concerns, please contact our management directly.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great sta
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Michael,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we hope to welcome you back again in the future.

2/10 Terrible

Sue

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
This hotel was terrible the whole place is disgusting. Room was mit cleaned at all. Vent fan in bathroom hanging off the wall,floor lamp broken leaning against the wall. Numerous other issues to many to mention. Employer at front desk extremely rude. I have never stayed at such a disgusting place and we travel a lot. Complained to the front desk but nothing was done about it.
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Sue, Thank you for bringing your experience to our attention. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback, as it allows us to continually improve our services. We have shared your comments with the management team so they can address the issues you mentioned. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a great time:) thank you!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 22 oct. 2023
Hello Donna,Thank you for your kind feedback! We're delighted to hear that you had a great time during your stay with us. We hope to welcome you back soon!

2/10 Terrible

Christopher

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was a nightmare from the moment I set foot inside. I was handed the keys to someone else's room, walked in on a stranger, and the front desk lady's response was nothing short of shockingly rude. After finally getting the right key, I entered my room, or should I say, my personal chamber of horrors. The ceiling hung precariously above my head, threatening to crash down at any moment. The fire alarm dangled from the wall like a noose, and the air conditioning unit looked like it had been used as a punching bag in a heavyweight bout. If that wasn't enough, the fridge welcomed me with open arms - filled with a thriving colony of mold. The blankets were adorned with fresh stains that could only be described as grotesque, and cigarette burns covered them like a plague. To make matters worse, my son discovered unspeakable stains on his blanket, which I strongly suspect were left there by the mischievous staff. When we requested a new one, we were informed that they were out of comforters. So, no more comfort for him. Breakfast was an exercise in misery, with diners packed in like sardines, forced to practically share bodily space as they prepared their meals. The staff had absolutely no regard for personal boundaries, leaning over your plate as if they were auditioning for a role in a horror film. The orange juice tasted as though it had been squeezed from a fruit that had spent a decade marinating in a sewer. And let's not forget the shower, a diabolical contraption that
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 16 oct. 2023
Hello Christopher ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Malo

Rino

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 16 oct. 2023
Hello Rino, We're sorry to hear that your experience fell short of expectations. Please let us know what we can do to make it right.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Not clean. Wasn't sure if the sheets were changed. Looked suspect. Crumbs and fingerprints on the night stand. Dirt in the corners in the bathroom. Bed was comfortable, though...
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 14 oct. 2023
Dear Guest,We apologize for the cleanliness issues you experienced during your stay. Thank you for bringing them to our attention, we will promptly address them with our housekeeping team to ensure future guests have a better experience. We're glad to hear that you found the bed

6/10 Aceptable

Tiffani

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Good location. Hotel is not horrible but could definitely use a update and a cleaning staff that can come to your room everyday. Had lady come first day to provide new towels and didn’t have any room service after. My major issue was room/bathroom not being cleaned
Respuesta de Manager, el 11 oct. 2023
Hello Tiffani ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Bueno

Clairessa

No le gustó: Limpieza y condiciones de la propiedad
Hotel in need of an update.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hi Clairessa,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

4/10 Malo

Marty

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Broken commode, broken hair dryer, not the cleanest. Convenient place to spend a night right off the turnpike
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 10 oct. 2023
Hello Marty, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Bueno

Michael

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 22 oct. 2023
Hello Michael,Thank you for the positive rating! We're glad you had a good experience with us. If there's anything else we can assist you with, please let us know.

6/10 Aceptable

Jean

Viaje en pareja
Le gustó: Servicio y personal
The staff was friendly and were always cleaning the lobby/ kitchen area. The hotel is outdated, not as clean in the rooms as I would prefer.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Jean ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Matthew

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was dirty. The shower head was broken and couldn't adjust the spray pattern. There was a coffee maker in the room but no coffee! The gal at the front desk was very unfriendly. WILL NOT STAY EVER AGAIN!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Matthew ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Aceptable

Gayle, Cleghorn

Viaje familiar
Le gustó: Servicio y personal
I appreciated 24/7 desk service. They were always available to try to resolve my continuing keycard issues. After spotty success with 3 different cards, one desk person called maintenance to replace battery in door lock, then succeeded to get me in with his own card. I did not like microwave controls at thigh level. I expected a walk-in shower in an accessible bathroom, but got a tub with grab bars and a shower chair. The sink was tilted down a bit, so the lowest part of the basin was not at the drain, but rather about three inches in front of the drain, where a puddle formed.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Gayle ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excelente

Matthew

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 9 oct. 2023
Hello Matthew,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.