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Opiniones de Sei Stelle Mama

Sei Stelle Mama
Piazza Vittorio Emanuele 63, Polignano a Mare, Metropolitan City of Bari

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 21 de 31 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 6 de 31 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 31 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 31 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 31 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

9.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Isabelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Liked, but did not love this property. The rooms are very small, there is just a few rooms at this hotel and no common areas so basically had to limit the time spent at the hotel as it was not pleasant. The staff went out of her way to make sure we enjoyed ourselves and very nice but there was just 1 person working every role at the hotel (parking, luggage, check-in etc) so there was a lot of waiting. I paid USD 500 for one night and it was not worth it for the price.

10/10 Excelente

Catherine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A gem! Family run, charming, first-class service
Sei Stelle Mama was an absolutely wonderful place to stay! From the moment we arrived in town, we felt completed tended to and taken care of. The atmosphere is warm and caring, the breakfasts on the terrace were plentiful and delicious. I would definitely stay there again. HIGHLY recommend!
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Lorraine

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Julien

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Accueil et accompagnement de très grande qualité. Petit déjeuner avec des produits de grande qualité.
Se hospedó 1 noche en octubre de 2021
Respuesta de Seistellemama, el 12 oct. 2021
Dear Julien, thank you so much for your nice feedback. It was a real pleasure meeting you. We really hope to welcome you back in the future. Mama Family

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing!
Great family hotel! They are very welcoming and go above and beyond! Use the rooftop deck for drinks- it overlooks the square for performances and no one was up there to enjoy the views! Amazing homemade breakfast fresh from their farm as well. Highly recommend staying here perfect location and arranged a car park for us
Se hospedó 1 noche en agosto de 2021
Respuesta de Andrea, el 13 sept. 2021
Dear Nicole, many thanks for your great review! I hope to receive your visit in the next years. with my best regards! Mama family

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exceptional hosts/owners. we ware treated more like friends than clients. Thanks to their advise and help we have enjoy our stay to full extend if not more. Location could not be better. property combines XVI building stones with stunning contemporary design as only Italians can do. Oh, and breakfasts fresh produce from own farm served on rooftop patio. Bravo Maria Angela and Andrea.
Se hospedó 2 noches en agosto de 2021
Respuesta de Andrea, el 13 sept. 2021
Dear Guests, we are very glad with you about this review! I wish you a great future and I hope to host you in the future. with my best Mama Family

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
smell of sewage in room
Staff harassed us on arrival to them them what we wanted for breakfast the next day. Then the room stank of sewage and the shower leaked so badly all the way into the tiled bedroom floor. The sliding bathroom doors didn’t provide any privacy with gaping gaps and no lock. Extremely unideal for a romantic trip away. Very disappointed. When I spoke to hotel owner he said I could cancel reservation and he apologized. Only to find out weeks later he refused to cancel the reservation and I got charged for the 2nd night $311 when we checked out that am. Very upset about the whole stay. We left the smell of sewage in the room gave me a headache and I couldn’t take it anymore. Staff at hotel gave us a room spray and said that should fix it. Terrible!!
Se hospedó 3 noches en septiembre de 2020
Respuesta de andrea nati, el 3 nov. 2020
Dear guest, I still have all your messages full of compliments for our beautiful, new hotel. I also have a picture you sent me while having your breakfast, where you don't look so harassed. What you told me is that you wanted to leave the hotel because you had booked thinking we were in the countryside, as you needed to relax. But nowhere we wrote that we are in the countryside, so it's not our problem if you made a mistake in booking. As you had booked 3 nights, but confirmed to leave only on the morning of the second day, it was impossible for me to recover all the lost money. But as we work with passion and love, after helping you to find a quieter place to spend the next day (as if I were your travel agent), I decided to refund you one night. Despite this, you started threatening me with a bad review if I didn't refund the full amount. Leaving the hotel is your free choice, but this does not mean receiving a refund of what you have paid, and most of all it doesn't allows you to threaten people who have so kindly supported you more than we should. It is also important to inform that we have received a threat message for a negative review from you if a refund of the entire stay is not made. this threat has been challenged with the competent authorities

10/10 Excelente

THieng Hwi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful property!
Great service. Very friendly family members took good care of guests. Breakfast could be improved. Right in the middle of old town square. Easy walking to many sights and restaurants in the town. Only downside was noise from X’mas eve party in town square can be heard from bedroom.
Se hospedó 3 noches en diciembre de 2019
Respuesta de MAMA family , el 9 ene. 2020
Dear Mr Thieng, is a great pleasure receive your review. I hope to see you soon in our Relais and I wish you a fantastic 2020 year!

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Happy until checkout
We had a wonderful time until check out when my 70 year old mum was accused of ripping a 8 stone door off its hinges, they wanted us to cover the carpenters fees!! So offended, the thread had gone in the wood, my dad looked when he had to save my mum from being crush by the door.
Se hospedó 3 noches en octubre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de MAMA family , el 9 oct. 2019
Dear Guestes, many thanks for you review enjoy your day

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent reburfishment of this b&b marvelouus breakfast at the roof terrace
Se hospedó 1 noche en septiembre de 2019
Respuesta de Mama family , el 16 sept. 2019
Really Thanks ! Have a lovely day

10/10 Excelente

alexandra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay, beautiful hotel everything is new (although bathroom isnt very private in the room!). The rooftop for breakfast is amazing, the staff is very attentive and friendly. They helped us with parking right outside the city walls so that the car was safe and secure during our stay. The location couldnt be beat.
Se hospedó 2 noches en agosto de 2019
Respuesta de MAMA FAMILY , el 28 ago. 2019
Hi Alexandra really thankyou for your lovely feedback ! I hope to see you in the future

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
O tratamento é como se você estivesse em casa. O tratamento é personalizado e o carinho que você recebe é de uma verdadeira Mama...o café da manhã é extraordinario!!! Frutas diversas colhidas no próprio dia maravilhosas... Recomendo para todos!!!...
Se hospedó 5 noches en agosto de 2019
Respuesta de MAMA FAMILY , el 29 ago. 2019
Many thanks !

10/10 Excelente

Enrique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fells like you are in home
It was a very nice experience, they went above all our expectations, they help us with everything that we need it including the reservation at the best restaurant in town, they gave us the front table because the owners ask them. They treated us like family, we felt in home. The homemade breakfast was delicious and the location is perfect. We will come back for sure
Se hospedó 1 noche en agosto de 2019
Respuesta de mama, el 21 ago. 2019
Many thankss

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect Polignano al Mare Hotel!
We spent one night at the hotel and can't say enough good things about our stay! The owner and staff were very kind and helpful. She even escorted us to her favorite restaurant to get us a reservation! The hotel is beautifully appointed, very clean and centrally and perfectly located in the main plaza of the historic pedestrian zone. Breakfast was delicious up on the rooftop terrace. I wouldn't hesitate to stay here again!
Se hospedó 1 noche en agosto de 2019
Respuesta de Mama , el 18 ago. 2019
Hello Jennifer ! Is a great pleasure receive you greeting and your lovely feedback about our Relais and team . I hope to see you in the future,add thankyou again for your review

10/10 Excelente

Ian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We all had a pleasant stay.. lovely food and surrounding of the are stunning... Thank you so much for your kind hospitality...
Se hospedó 2 noches en julio de 2019
Respuesta de MODESTO, el 7 ago. 2019
many thanks for your great review! have anice day

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really cool hotel right in the exact middle
This place has literally the exact perfect location for visiting Polgnano A Mare. The rooftop breakfast is absolutely perfect, and the building is beautiful and everything inside is brand new and modern. We didn’t get a chance to sun on the roof, but there are lounge chairs, tables, etc.
Se hospedó 1 noche en julio de 2019
Respuesta de Andrea and Mama Family , el 2 ago. 2019
Hi Michael! Really thankyou for your review. You are a beautiful and gently person and I hope to meet you in Florida 😃

10/10 Excelente

malin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019
Respuesta de TONIA, el 17 jul. 2019
Dear Malin, Really thanks for your review! Enjoy your day

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Como en familia
The warm reception by Mariangela,Andrea , Daniele and the Mama went beyond all expectations. We literally felt like part of the family. It is rare in this day and age to receive such human and personal treatment. We travelled throughout Italy from Trieste to Matera and though this was not the fanciest or most exclusive property it was the highlight of our trip. Love To Sei Stelle Mama !!
Se hospedó 1 noche en junio de 2019
Respuesta de Modesto & Family , el 25 jun. 2019
Ola Jose’ Thankyou for your great feedback but especially for your great friendships 😃

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Modesto&Family, el 29 abr. 2019
Pleasure to receive your comment ! This Is true energy for our future ! Have a lovely day and life

10/10 Excelente

THELMA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect stay with this amazing family
This little boutique hotel has a perfect location just 2 minutes away from Grotta Palazzese and 2 minutes from the beach! But the best part of all in the family who owns the place! They made me fell like a friend and when travelling alone it is so important to feel safe and welcome! They were above any expectations! The room is quite small and as expected the price is not cheap but it is all worth considering the amazing treatment you get... from the amazing breakfast on the rooftop with food that were grown in their own farm to the nice chat you can share With them!!! The attention to details is really important and on this place you feel special! I will return to Polignano one day and no doubt will stay at Sei Stelle!
Se hospedó 1 noche en agosto de 2018
Respuesta de Modesto by SEI STELLE MAMA, el 4 dic. 2018
Hi Thelma, is a great pleasure for us receive this nicely feedback :) we are a new location and team, but we want to increase our professionality and experience in order to maximise our support for the future :) enjoy your day

4/10 Malo

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Careful with this hotel!
New hotel. Great location but very small rooms. Noisy late at night and very early on the morning. Breakfast is not very good. I was given cereals that were essentially inedible. Owners need to be better acquainted with how to run a hotel. We told management about a problem in the room and my daughter wrote a fair review for hotels.com but management did not like our comments so they cancelled our next booking with less than 24 hours notice. In actual fact, this was a blessing as we found a great hotel in Matera and had a wonderful visit there as a result. With improvements, this could be a great property.
Se hospedó 2 noches en septiembre de 2018

10/10 Excelente

José Luis Aboriham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NOTA DEZ ..!!!
Se hospedó 2 noches en octubre de 2018
Respuesta de MODESTO, el 9 oct. 2018
Dear Jose’! I really appreciate your comment ! Have a nice day

2/10 Terrible

Vanessa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NOT a double bed, small TWIN bed and not cleaned
I have never left a review that I can think of however this hotel needs to make major adjustments. The room we stayed in was akin to a small closet and the bed was for one person, a TWIN bed even though it was advertised as a double bed, and a double room. The room itself is the size of a large closet. For this price, it is unthinkable to charge these rates. The hotel is strikingly beautiful but we had to upgrade the second night to get an actual double bed and pay an 80 € upgrade fee. A single person would be comfortable in this room. Our bathroom was not cleaned and I would share a photograph but it was unmentionable. I think the hotel is beautiful but they are brand new and need to make significant improvements as well as be more honest about the size of the bed and room. This room would be great for one person or a child. Not two full grown adults. The building is beautiful and location superb. Breakfast service bordered on ridiculous, and needs a lot of improvement. They asked us what we wanted, had a beautiful set up, but then didn’t have half of what we had requested from their list. They produced a hard boiled egg or two and some cold cuts. They should just have a small buffet with breakfast foods rather than the way they do it. Our second upgraded room was very clumsy in the layout. When we complained the first night saying the bed was two small for two adults it was met with incredulity and defensiveness, sadly. The owners mean well but prices & more are misleading
Se hospedó 2 noches en septiembre de 2018
Respuesta de MOESTO, el 5 oct. 2018
Dear vanessa as shared dirung your weeke dn in Sei stelle mama, the room selected was correct and all details was well explained in our website ( french room details) expedia also has contacted you in order to confirm these information. unfortunately you are using incorrect information to discredit our beautiful structure. and we are sorry for this reason, since you are the first customers to penalize our hotel and create a serious damage to the image

8/10 Bueno

John

Good but could be Better
Excellent location. Fairly new with nice facilities. Regular rooms are small at about 14 square metres. No parking so have to park about 500 metres from the hotel. Staff very nice but not experienced operators. Air conditioning in room did not work properly and was not fixed during our stay. Breakfast ordered for 8.30 am but not served until 9 am. But it was excellent. All in all would recommend but it could be better.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Modesto by SEI STELLE MAMA, el 23 sept. 2018
Dear John I really appreciate your feedback , and I confirm you that we would like to improve our quality of service for the future. we have a lovely builfding and a great staff, but we can improve our experience for the future. thankyou again and enjoy your day !

10/10 Excelente

Alain, Boulogne Billancourt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Accueil chaleureux, hôtel raffiné idealement placé
Service tres attentionné dans une ambiance familiale. Petit dejeuner de qualité, essentiellement avec des produits naturels et du “fait maison”. Une adresse attachante à recommander sans reserve.
Se hospedó 2 noches en agosto de 2018
Respuesta de Modesto by SEI STELLE MAMA, el 23 ago. 2018
merci beaucoup Alain ! vous étiez des invités merveilleux et très gentils au nom de Six Stars Mama, nous espérons vous revoir bientôt!

8/10 Bueno

Helen, Melbourne, Australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Sie Selle Mama is located in the heart of Polignano a Mare old town giving you easy access to all the restaurants and bars as well as the beach. It’s a completely family owned and run boutique hotel that has clearly had a lot of love and attention to detail put into it. The interiors are modern and elegant which is not something you will often see in this part of Italy. It’s a tiny hotel but boasts the only elevator in the area! The service was impeccable and very warm as most of the family seems to working there. We were contacted immediately after booking to ask if we required parking reserved and were sent a couple of text messages during our stay asking if we needed anything. Breakfast is a la carte which made for a nice break after all the buffet breakfasts we had over the course of our trip. It is simple but all the ingredients come from the family farm which is a lovely touch. Breakfast is had on the rooftop terrace where you can look out over into the main square. All in all it was a fabulous 3 nights! The hotel was only opened for 3 weeks and we wish the family great success!
Se hospedó 3 noches en julio de 2018
Respuesta de Modesto, el 9 ago. 2018
Hi Helen, thank you very much for you feedback! I rellay appreciate have a lovely week end

10/10 Excelente

Anna, New York

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We stayed at this hotel for one night in July and immediately regretted not booking it for a longer period of time. Everything was perfect from the check-in to the check-out. The staff is incredibly courteous, kind and helpful. Rooms are stylish and clean. My favorite part is a beautiful terrace that is overlooking the main square. It was a perfect place to relax with wine and enjoy the views. The staff helped us with parking, which saved us a lot of time and trouble. Also, we’ve been greeted with complimentary drinks and snacks! Amazing experience!
Se hospedó 1 noche en julio de 2018
Respuesta de Modesto, el 5 ago. 2018
Dear Anna, many thanks for your message. I wish you a wonderfull future!! SEI STELLE MAMA

10/10 Excelente

Ken, Chicago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautifully renovated place in great location on central Piazza. Staff is very friendly and treats you like family. Highly recommended.
Se hospedó 2 noches en julio de 2018
Respuesta de Modesto, el 4 ago. 2018
dear Ken I really appreciate your comment about our building and staff. have a lovely day

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente local, surpreendente chegada e serviços.
Este é um daqueles lugares inesperados e inesqueciveis no coração de Poliano del Mari ao lado do relogio da Praça do relogio. 5 minutos a pe de tudo que existe na marvilhosa cidade. tudo muit novo e bem cuidado.
Se hospedó 1 noche en julio de 2018
Respuesta de Modesto, el 22 jul. 2018
we are very happy to read this comment. this is pure energy to continue our journey to the fullest.