Centro de negocios

Opiniones de The Freeport Hotel, Ascend Hotel Collection

2 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 361 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 391 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 165 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 38 de 1003 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rosa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

calixto

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Maria Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relación calidad-precio excelente.
Se hospedó 3 noches en abril de 2019

6/10 Aceptable

a, r

Hotel agradable
Buen ambiente. Bastante concurrido, sobre todo en el desayuno
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Jose, North Andover

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Property. All the staffs were friendly and helpful. Great experiences
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Juanita

Le gustó: Servicio y personal y condiciones de la propiedad
Affordable and convenient
Se hospedó 2 noches en marzo de 2024
Respuesta de Donna GM, el 26 mar. 2024
Thank you Juanita for taking the time and leaving us your review, Much appreciated.

10/10 Excelente

Tamara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a pleasant surprise as didn't look great as we pulled up to it. It was nicely presented on entry, clean & all round affordable. The rooms though are really small - booked originally 1 room for 4 people (2 beds) but was so tight. Ended up getting a 2nd room, equally as small but gave us space. Breakfast ok, nothing special but filled us all up for the days travelling. Staff for check in was really helpful and efficient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Donna GM, el 19 mar. 2024
Thank you for your thoughts. As we are ending winter season the outside is not in full bloom yet. Yes our rooms a little smaller then other hotels as it use to be a Supper 8. I a looking into getting smaller furniture. I take pride in my breakfast. I go out of my way to make sure that we have a large verity of breakfast items to make everyone happy. If you have any suggestions please forward to me. Thank you for letting me know about your stay with us and hope to see you again.

8/10 Bueno

Glen, LaSalle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great friendly owner & staff & previously returned regular guests.
Se hospedó 4 noches en marzo de 2024
Respuesta de Donna GM, el 15 mar. 2024
Good morning Glen, We are happy you enjoyed your stay with us. We looked forward to seeing you again. Enjoy your summer.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Donna GM, el 10 mar. 2024
Thank you for taking the time to leave us your review. Manny thanks.

10/10 Excelente

Pierrette

Viaje en pareja
We received the wrong room and the concierge was very nice and gave us the room we paid for. Apologized several times for the mistake. Very nice man.
Se hospedó 1 noche en marzo de 2024
Respuesta de Donna GM, el 4 mar. 2024
Hello, I am happy that the concierge was able to fix the mistake. We do aim to please as much as possible. enjoy the rest of your night.

10/10 Excelente

David

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was easy to get to. Excellent price value. Two "walkable" restaurants. Night staff extremely helpful. Room was a tad small with no garment rods, shelves or hooks. Would stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Donna GM, el 4 mar. 2024
Thank you for taking the time in leaving us your review. I will be looking into your room and see what these items are missing. enjoy the rest of your day.

6/10 Aceptable

Joshua

No le gustó: Servicios
The breakfast here is thoroughly mediocre. Paper thin bacon you can almost see through, frozen egg patties, and a coffee machine that didn’t work half the time. The shower in my bedroom had almost no water pressure at all, so showering was miserable. Other than that the room and my stay was fine, nothing special.
Se hospedó 2 noches en enero de 2024
Respuesta de Donna GM, el 5 feb. 2024
Hello Joshua, Thank you for taking the time and leaving us your review. I have never had a complaint on water pressure. This is important and I thank you for letting me know. Coming to the front desk would have been approached. The sooner I know about something the sooner I can work on getting it fixed.

10/10 Excelente

Patricia

Se hospedó 1 noche en diciembre de 2023
Respuesta de Donna GM, el 5 feb. 2024
Hello Patricia, Thank you for leaving us your review. Much appreciated.

6/10 Aceptable

MARK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Donna GM, el 17 ene. 2024
Hello Mark, I would like to know why you gave us a 3 out of 5. We always try to improve our service. Please let me know what we could be doing to turn your score into a 5. Thank you

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Donna GM, el 3 ene. 2024
Hello Brian, Thank you for taking the time leaving us your review. We are happy that we were able to fulfill all your needs. Hope you have a Happiness in this New Year. Hope to see you again.

10/10 Excelente

Nancy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Donna GM, el 26 dic. 2023
Good morning Nancy, Thank you for taking the time in leaving us your review. We appreciate all. We hope to see you again in this New Year. Enjoy your Holiday!

10/10 Excelente

Alison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Donna GM, el 26 dic. 2023
Good morning Alison, Thank you taking the time and leaving us your review. We are happy that we set all your expectations. Have a Happy New Year and hope to see you again.

10/10 Excelente

Jordan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Donna GM, el 18 dic. 2023
Hello Jordan, Thank you for leaving us your review. We are happy that you enjoyed your stay with us.See you next time.Happy Holidays

10/10 Excelente

Jamie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Donna GM, el 18 dic. 2023
Hello Jamie, Thank you for leaving us your review. We are happy that we were able to give you the experience you had. Happy Holidays

10/10 Excelente

carol

Viaje familiar
Le gustó: Limpieza y servicios
Man at desk was very, very friendly and helpful on our questions we had.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Donna GM, el 17 dic. 2023
Thank you for taking the time and leaving your review. We are happy that we could accommodate your expectations. Happy Holidays

10/10 Excelente

Sandra

Se hospedó 2 noches en diciembre de 2023
Respuesta de Donna GM, el 13 dic. 2023
Good morning Sandra, Thank you for taking the time leaving us your thoughts. We are happy that you chose to stay with us. Hope to see you again.Happy Holidays

8/10 Bueno

Chris, Reading

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Donna GM, el 30 ene. 2024
Good Morning Chris, Thank you for taking the time and letting us know about your experience with The Freeport Hotel. We are happy to see you were pleased with your stay. Hope to see you again.

10/10 Excelente

Jean-Yves

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly management
Se hospedó 2 noches en diciembre de 2023
Respuesta de Donna GM, el 7 dic. 2023
Hello Jean, Thank you for taking the time and leaving us your review.Happy Holidays

10/10 Excelente

Ella

Viaje en pareja
Le gustó: Servicios
Loved my honeymoon!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Donna GM, el 7 dic. 2023
Hello Ella, Congratulations We are so happy you shared your happiness with us. Happy Holidays

2/10 Terrible

Kera

No le gustó: Condiciones de la propiedad
I wish there was a way to leave negative stars on here or better yet post pictures. Not only was our room unsanitary it was also unsafe. The shower was brown covered with mildew, mold and soap scum. The bottom of the shower curtain was black. The vent was hanging off the wall. The bathroom door would stick every time you closed it, so night one I got trapped in there and had to scream for my boyfriend to come get me out. The rest of our stay we had to use the bathroom with the door open (which no matter the couple who doesn’t want privacy while they use the bathroom). My favorite part though was the dirty bandaids covering/hanging from the smoke detector. When I went to the front desk I was told without asking-they wouldn’t be giving me my money back, the shower was clean only slightly discolored and if I got stuck and had to break the door down-break it down. I asked twice for the bathroom to at least be cleaned and it never happened. At breakfast the pancake machine stopped working so we asked the front desk to fix it he walked over looked at it and walked away to go sit back at the front desk. Never fixed it or even explained anything.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Donna GM, el 29 nov. 2023
Dear Kara, I want to start with how sorry I am that your stay was not a happy one. I am glad you have brought this to my attention, because I was unaware of some of these problems. The bathroom door has been fixed, the smoke detector has been replaced, The shower curtains were replaced a month ago. I will definitely talk to the HK staff about this. I have talked to my staff on guest request and fulfilling them the same day of the request. I do apologize for all this. This saddens me to no end. I do hope you will give us another chance.

10/10 Excelente

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Modern, clean, friendly service, and in a great location!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna GM, el 28 nov. 2023
Thank you for your feedback, Happy you had a nice stay. Happy Holidays

4/10 Malo

joyce

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Outside and lobby ok. Room was so dated and really no words
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna General Manager. , el 28 nov. 2023
Hello Joyce, Sorry you don't like the look of our hotel. We are doing some renovation this winter. Hope to see you again to check out our new look.

8/10 Bueno

Linda

One level, congenial greeting and processing at checkin, Maine themed art, breakfast choices, clean
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna General Manager, el 28 nov. 2023
Hello Linda, Thank you for you feedback it is appreciated. Hope you have a Happy Holiday

10/10 Excelente

Gregory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very easy to get to. Very friendly people
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Gregory, Thank you for taking the time giving us your review. Much Appreciated. Hope to see you again

10/10 Excelente

Michaela

Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Thank you for taking the time to send us your feedback. Much appreciated.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice room, well maintained, quiet, felt very safe. Great value.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Robert, Thank you for taking the time to leave your feed back. Hope to see you again.

6/10 Aceptable

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We found the property to be quiet, staff very helpful and courteous. However, the room was small and musty. Also, got bug bites from bed and husband found a cockroach.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Karen, I am sorry that you experienced this. I do have to say the I have had the exterminator's in and they told me that we do not have bed bugs. I am sorry I don't know what bit your husband, but He did find two rooms with cockroach. I have just finally (legally) exited my last squatter and the exterminator told me that that was the problem. The two rooms and the sounding rooms were treated and they will be back in 3 weeks to treat again. Again I am truly sorry that you had this happen to you. We are remodeling this winter, taking out the rugs, smaller furniture, and other things. Hope you will give us another try this summer. Thank you for your feedback

10/10 Excelente

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Christina,Thank you for taking the time to send in your feedback. greatly appreciated. Hope to see you again.

4/10 Malo

Marilyn

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Marilyn,Thank you for taking the time to send in your feedback. greatly appreciated.

6/10 Aceptable

Caroline, Laval

Viaje familiar
L’endroit est calme. La chambre est minuscule Ménage so/so il y avait du linge qui était à la personne précédente dans la chambre ceci fait en sorte que je me questionne sur le niveau de propreté
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna Gebo General Manager, el 16 nov. 2023
Hello, I want to thank you for taking the time to give us your feedback. We are happy to hear from you and help us do better at our Hotel. Enjoy the rest of your day

10/10 Excelente

Yarissa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, safe, and quiet. Excellent service from the front desk person. Food was really good as well.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna Gebo General Manager, el 16 nov. 2023
Hello, I want to thank you for taking the time to give us your feedback. We are happy you enjoyed your stay with us. Hope to see you againEnjoy the rest of your day

10/10 Excelente

Susan L

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna Gebo General Manger, el 16 nov. 2023
Hello, I want to thank you for taking the time to give us your feedback. We are happy you enjoyed your stay with us. Hope to see you againEnjoy the rest of your day

10/10 Excelente

Kristie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna General Manager, el 13 nov. 2023
Thank you, We try our best to please everyone.

10/10 Excelente

Mary

Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna Gebo General Manager, el 16 nov. 2023
Hello, I want to thank you for taking the time to give us your feedback. We are happy you enjoyed your stay with us. Hope to see you againEnjoy the rest of your day

4/10 Malo

MOHINI

Poor
Se hospedó 2 noches en noviembre de 2023
Respuesta de Donna - GM, el 12 nov. 2023
I do apologize for your poor experience with us. I do not know what was wrong, but if you come to the front desk we could try our best to fix any problem.

10/10 Excelente

Deneen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Freeport
Easy to find. Neat n tidy outside. Bed were soft n comfy. Had a great night’s sleep. Service was great. Something was wrong with the tv. Called the front desk and they came right away. I’d stay there again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Donna General Manger , el 13 nov. 2023
We are so happy that you enjoyed your stay and that we were on top of fixing anything that you needed. Hope to see you again.

10/10 Excelente

Dinah

Se hospedó 4 noches en octubre de 2023
Respuesta de Donna - General Manger, el 13 nov. 2023
Thank you for taking the time to review our Hotel. Hope to see you again.

6/10 Aceptable

Carmen

Viaje de negocios
Le gustó: Servicio y personal
Needs an update to the rooms.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Donna - General Manager, el 13 nov. 2023
Hello, Thank you for your review. We are making some changes this winter to our room. hope to see you again to see our changes.

10/10 Excelente

sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Sharon,Thank you for taking the time to send in your feedback. greatly appreciated. Hope to see you again.

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check-in person took time to direct us to local seafood restaurants.
Se hospedó 1 noche en octubre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Susan,Thank you for taking the time to send in your feedback. greatly appreciated. Hope to see you again.

2/10 Terrible

Jennifer

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Jennifer,Thank you for taking the time to send in your feedback. greatly appreciated. Hope to see you again.

10/10 Excelente

Jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The person that checked us in was both friendly and professional. I had mistakenly booked the wrong type of room. He was able to get us the room we needed politely and efficiently. 5 Stars
Se hospedó 1 noche en octubre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Jerry,Thank you for taking the time to send in your feedback. greatly appreciated. Hope to see you again.

8/10 Bueno

Gordon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Gordon,Thank you for taking the time to send in your feedback. greatly appreciated. Hope to see you again.

8/10 Bueno

Byron

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to great food and shopping.
Se hospedó 2 noches en octubre de 2023
Respuesta de Donna GM, el 25 nov. 2023
Hello Byron,Thank you for taking the time to send in your feedback. greatly appreciated. Hope to see you again.

8/10 Bueno

Ethan

Se hospedó 2 noches en octubre de 2023
Respuesta de Donna - GM, el 12 nov. 2023
Thank you for your review, We hope to see you next year.