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Opiniones de Royal Orchid Central Pune

4 out of 5
Royal Orchid Central Pune
Marisoft Annexe, Kalyani Nagar, Pune, Maharashtra

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 35 de 111 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 53 de 111 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 111 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 111 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 111 opiniones" "

8.6/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Wilfried

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Personal agradable y profesional
Buena recepcion, buen desayuno personal amable y bien situado

8/10 Bueno

SAMEER

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Good property to stay . Great ambience but need to improve their gym area
Se hospedó 2 noches en enero de 2024
Respuesta de Vice President - Operations, el 31 ene. 2024
Dear SAMEER, We appreciate your feedback on our property's ambience and are glad you enjoyed your stay. Your input regarding the gym area is invaluable, and we want to assure you that we're committed to providing an exceptional experience in all aspects of our facilities. We are already in the process of evaluating enhancements for the fitness center, ensuring our guests have access to top-notch equipment and a more enriching workout environment. Please rest assured that we're dedicated to continuous improvement and look forward to exceeding your expectations on your next visit. Vikas Passi,Vice President - Operations

6/10 Aceptable

Ryu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vice President - Operations, el 28 dic. 2023
Dear Ryu, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Vikas Passi,Vice President - Operations

8/10 Bueno

Ryu

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Vice President - Operations, el 2 ene. 2024
Dear Ryu, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Vikas Passi,Vice President - Operations

4/10 Malo

PRATAP

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Hotel seems very old and not maintained. The lamp covers looked dirty and bed covers looked very old. For the amount paid, property definitely is very expensive.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 22 nov. 2023
Dear PRATAP, We appreciate your feedback and have noted the concerns you expressed regarding your stay. It is with regret to know that your experience did not meet your expectations, in terms of the maintenance and the value for money. Our hotel embraces its vintage charm, but we do understand if it may not resonate with everyone. Nonetheless, cleanliness is of absolute importance to us. We assure you that the issues you faced with the lamp covers, and bed covers are not in line with our usual standards. Your comments about the value are also appreciated. We always aim to provide quality services and amenities at competitive prices. We're sorry we weren't able to meet your expectations this time. Please know that your experience has been taken seriously, and your valuable feedback has been dispatched to the relevant departments for immediate action and improvement. We sincerely hope that you’ll afford us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction. Vikas Passi,Vice President - Operations

8/10 Bueno

DHANAPAUL

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I had stayed overnight and the stay was very pleasant. My daughter had joined the next day morning. Sonali at dining area was very attentive and pleasant.
Se hospedó 1 noche en agosto de 2023
Respuesta de FOM, el 23 sept. 2023
Dear GuestNamaste!Thank you so much for your feedback. We look forward to welcome you back.Warm regards

8/10 Bueno

Utkarsh

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Pros: Property is good, and worth the money. Cons: Staffs are bit slow, they have a list in bathroom but nothing is provided to us in it.
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 10 ago. 2023
Dear Utkarsh, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be good value for your money. However, we are truly sorry to hear about the inconvenience you had with our staff & amenities provided. We aim to provide our guests with prompt service and all the essential comfort they need. What you've described is not typical of our services and we will definitely address this issue to improve. We hope that this incident won't discourage you from staying with us in the future. Your comfort and satisfaction are our priority and we assure you that we will strive harder to meet your expectations next time. Once again, thank you for your honest feedback. We look forward to welcoming you back in the future. Warm regards

8/10 Bueno

Sunita

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The bathrooms in this property are not safe for the elderly
Se hospedó 5 noches en mayo de 2023
Respuesta de FOM, el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

4/10 Malo

RAHUL

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de FOM, el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

6/10 Aceptable

Vivekanand

Viaje familiar
Expensive for what its worth
Se hospedó 1 noche en marzo de 2023
Respuesta de Shantanu Akolkar , el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

8/10 Bueno

Marina Dalila

Se hospedó 3 noches en febrero de 2023
Respuesta de Shantanu Akolkar , el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

8/10 Bueno

Elaine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Lovely restaurant across the road. Good location for Aga Khan palace and central Pune. Only negative, after staying for a full week we had paid extra for late 6pm checkout then had to hang around in the foyer for 3 hours until 9pm when we left for our flight - they insisted we pay full 1 day room fee to keep the room from 6pm to 9pm. We refused so sat in foyer. The room was empty upstairs so the hotel could've allowed us to use it but we felt a full 1 day fee on top of our already paid late checkout fee was unfair. Because of this I will stay elsewhere on my future visits to Pune, so hopefully they will see that their mean behavior has lost them revenue and they will treat future guests fairly.
Se hospedó 6 noches en enero de 2023
Respuesta de roc pune, el 14 mar. 2023
Dear sir, greeting from royal orchid central, pune! we thank you for summarizing our offerings and admiring them on this forum. Your satisfaction and well-being are of utmost importance to us and we are glad to know that we have been able to deliver to your expectations. Once again, many thanks for staying at our hotel and appreciating our services. We are glad that the pleasant memories have helped us earn your patronage and the entire team looks forward to being at your service whenever you choose to visit us next. Warm regards

8/10 Bueno

Shaikh

Se hospedó 1 noche en septiembre de 2022
Respuesta de FOM, el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

6/10 Aceptable

Robert

Se hospedó 3 noches en noviembre de 2021
Respuesta de Shantanu Akolkar , el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

4/10 Malo

Jai

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de FOM, el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

6/10 Aceptable

Glen

Viaje de negocios
Le gustó: Servicio y personal
3 star hotel experience.
This hotel is a bit tired and run down for a 4 star rated property. It's conveniently located nearby the airport and shopping areas. Staff were friendly at check in but not so efficient with check out. Overall a 3 star experience.
Se hospedó 1 noche en marzo de 2020
Respuesta de ROC Pune, el 19 mar. 2023
Dear sir, greeting from royal orchid central, pune! we thank you for summarizing our offerings and admiring them on this forum. Your satisfaction and well-being are of utmost importance to us and we are glad to know that we have been able to deliver to your expectations. Once again, many thanks for staying at our hotel and appreciating our services. We are glad that the pleasant memories have helped us earn your patronage and the entire team looks forward to being at your service whenever you choose to visit us next. Warm regards

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The buffet breakfast was adequate, but both mornings I entered the dining area the tables were mostly full with dirty dishes from the previous evening's dinner guests.
Se hospedó 3 noches en febrero de 2020
Respuesta de Shantanu Akolkar , el 26 jul. 2023
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2019
Respuesta de Amit Negi, el 4 dic. 2019
Thank you for reviewing us. We look forward to having the pleasure of welcoming you to our Hotel in the near future.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en noviembre de 2019
Respuesta de Amit Negi, el 2 dic. 2019
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

6/10 Aceptable

Ozzy

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Nice location, but the rooms! No air no ventilation amazing heavy smell of mold in the room all night long that you have to breath in! And the old A.C. system makes it worse so better keeping it off. Restaurant is ok average. Internet speed is fair.
Se hospedó 9 noches en octubre de 2019
Respuesta de Amit N, el 25 oct. 2019
Dear Sir, Greeting from Royal Orchid Central, Pune! At our hotel, we strive to provide the best of service standards in order for our guests to enjoy a par excellence stay but regret the inconvenience caused to you. Let me assure you that we have taken your feedback very sincerely and will not leave anything to better our services and live up to the esteemed expectations of our most valued patrons, such as you, on your future visits. We request you to consider this as a one-off and give us another opportunity to serve you again. We look forward to welcoming you back. Kind Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2019
Respuesta de Amit Negi, el 24 jun. 2019
Dear Sir, Greetings from Royal Orchid Central, Pune !!! Many thanks for your kind remarks and excellent overall rating. Our hotel offers a range of eclectic and exclusive offerings that are well-complemented by our impeccable service. It indeed is great to know that while you enjoyed our amenities, it was our service that made a lasting impression. Thank you again for summing up your perfect Royal Orchid experience on this public platform. The entire team at our hotel looks forward to welcome you with another enriching experience. Warm Regards

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
it located on center and heart of Pune city and near by IT city ..so many restaurants surrounding areas ...also get transport easily..near to airport...
Se hospedó 2 noches en mayo de 2019
Respuesta de Amit Negi, el 24 jun. 2019
Dear Sir, Greeting from Royal Orchid Central, Pune! We thank you for considering our services perfect for a business traveler. We are delighted to know that you were much impressed with our ambiance and food. Our team would, indeed, deem it an honor to have you back with us and pamper you with their flawless service standards. Once again, thank you for lauding our services on this public forum, and we look forward to the pleasure of your revisit. Warm Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2019
Respuesta de Amit Negi, el 24 jun. 2019
Dear Sir, Greetings from Royal Orchid Central, Pune !!! Many thanks for your kind remarks and excellent overall rating. Our hotel offers a range of eclectic and exclusive offerings that are well-complemented by our impeccable service. It indeed is great to know that while you enjoyed our amenities, it was our service that made a lasting impression. Thank you again for summing up your perfect Royal Orchid experience on this public platform. The entire team at our hotel looks forward to welcome you with another enriching experience. Warm Regards

10/10 Excelente

Dr sadat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Amit Negi, el 24 jun. 2019
Dear Sir, Greetings from Royal Orchid Central, Pune !!! Many thanks for your kind remarks and excellent overall rating. Our hotel offers a range of eclectic and exclusive offerings that are well-complemented by our impeccable service. It indeed is great to know that while you enjoyed our amenities, it was our service that made a lasting impression. Thank you again for summing up your perfect Royal Orchid experience on this public platform. The entire team at our hotel looks forward to welcome you with another enriching experience. Warm Regards

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Fair as advertised.
Its a typical 3 to 3.5 star hotel in Pune.
Se hospedó 2 noches en diciembre de 2018
Respuesta de Amit, el 10 ene. 2019
Thank you very much for your candid review about our hotel. Your feedback is extremely valuable to us. We look forward to having the pleasure of welcoming you to our Hotel in the near future.

8/10 Bueno

Alan, UK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Although it says it has a bar it was not open any time we were there. That said it is a very comfortable place to stay with in general very friendly helpful staff. Close to the Aga Khan Palace.
Se hospedó 3 noches en noviembre de 2018
Respuesta de RDM, el 21 nov. 2018
Dear Mr. Alan, Namaste !!! We thank you for opting to stay with us and providing us with your valuable feedback. We thank you for the valuable comments expressed by you.We are happy to see most of the areas had met your expectations. It is with sincere regret to notice your disappointment with our bar facility. Please accept our sincere apologies for the lapse in our services and the inconvenience caused due to the same. I assure you that the problem you mentioned have been addressed accordingly with the team. We will further streamline and fine tune all necessary procedures so that our esteemed guests like you are not put to inconvenience and discomfort. However, we indeed value the comment we receive from you because it gives us the opportunity to continue in improving our facilities and the services we provide. In closing, may we thank you again for taking the time to share your experience. If you have any further queries or comments, please feel free to contact me directly, we shall be happy to assist you. Warm Regards,

8/10 Bueno

Hema, Mumbai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel, lived up to expectations. That's all I have to say and do not like being forced to write a minimum number of characters.
Se hospedó 2 noches en noviembre de 2018
Respuesta de RDM, el 19 nov. 2018
Dear Ms.Hema Namaste!!! Thank you for the valuable comments expressed by you during your recent stay at our hotel. It is always an immense pleasure to receive such positive feedback. We are glad to know that you liked the overall services, facilities and hospitality of our staff. We are sure such positive feedback would motivate all of us to continually strive to enhance our services. In closing, may us thank you again for taking the time to share your experience. Assuring you of our best attention and services at all times, we look forward to having you again with us in the near future. Warm regards.

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en noviembre de 2018
Respuesta de Amit Negi, el 29 nov. 2018
Dear Guest, Thanks for your ranking. We would love to hear more about your stay experience at our property. Warm Regards

10/10 Excelente

Chandan, Kolkata and pune chakan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful staff eccilent food nice reception avery thing is perfect
Se hospedó 1 noche en noviembre de 2018
Respuesta de Amit , el 12 nov. 2018
Dear Mr. Chandan, We express our gratitude for sharing your review concerning your stay at Royal Orchid, Pune. It always makes us happy when our guests recognize our efforts and lavish us with their earnest accolades. We look forward to having the pleasure of welcoming you to our Hotel in the near future. Warm Regards

8/10 Bueno

Wei Hung

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Amit Negi, el 23 oct. 2018
Thanks for reviewing us.

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
disappointed
booked a Suite. But they give normal room. They said the deal was too good. But thats the point of booking online!
Se hospedó 4 noches en octubre de 2018
Respuesta de Amit, el 12 nov. 2018
Dear Guest, we regret that you couldn’t enjoy the par excellence experience that most of our patrons talk about on this forum. Your concerns have been well-heeded for improvisation. We had escalated the matter to the booking source and the corrective measures will be taken to overcome such situation. Warm regards

8/10 Bueno

Priyanka, Delhi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service
The service standards were excellent.Cleanliness,food and service were all good.They ensured my stay(was a business trip) was comfortable.Their staff is polite and helpful .Komal at the front desk & Shantanu, thanks for going the extra mile and making such swift arrangements for my unexpected extended stay.
Se hospedó 4 noches en septiembre de 2018
Respuesta de Amit Negi, el 19 sept. 2018
Dear Ms. Priyanka, We thank you for commending our various offerings. We are glad that we could fill every moment of your stay with pleasant memories and hope to see you again with a similar experience. Your kind remarks about our hotel facilities are treasured by the entire team. We hope you would give us yet another chance of winning you over with our offerings. Looking forward to your next visit! Warm Regards

10/10 Excelente

Vidhu, New Delhi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent ambience
Stayed at the Orchid Central for 2 days with my wife. Excellent location, clean surroundings, excellent staff very courteous and helpful, most importantly prompt and ‘never say no’ attitude. To top it a very sumptuous and tasty breakfast which satisfies your taste buds may you be from any corner of the country. I would certainly recommend it to one and all. And to the staff- Keep it up.
Se hospedó 2 noches en septiembre de 2018
Respuesta de Amit Negi, el 11 sept. 2018
Dear Guest, Greeting from Royal Orchid Central, Pune! We thank you for summarizing our offerings and admiring them on this forum. Your satisfaction and well-being are of utmost importance to us and we are glad to know that we have been able to deliver to your expectations. Once again, many thanks for staying at our hotel and appreciating our services. We are glad that the pleasant memories have helped us earn your patronage and the entire team looks forward to being at your service whenever you choose to visit us next. Kind Regards

10/10 Excelente

Phuc, BKK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel make our trip perfect
Hotel's location is very great. You can walking around for shopping and sightseeing. Hotel is center for visit famous place of Pune by car for 10-30 mins. Receptionist are nice. They smile and helper, give Pune information and offer free bus for place not far . Room rate is resonable, convinence suitable for 2 person. Breakfast is delicious We are refreshing when we wake up. After a tiring trip
Se hospedó 1 noche en agosto de 2018
Respuesta de Amit Negi, el 19 sept. 2018
Dear Guest, Thank you for your wonderful review and an excellent rating. Our team puts forth their best efforts in catering to guests’ needs and your heartening feedback is highly valued. Your kind words will indeed go a long way in encouraging the entire team to continue with their hard work and dedication. We also express our gratitude for putting in a good word for our facilities with in. Once again, thank you for writing to us and honoring us with your patronage. We look forward to welcome you with more such enriching experiences. Best Regards

2/10 Terrible

Hitesh

Etiquettes need to be learned by the staff
Likes: Spacious rooms and toilets. Good view( atleast my room had) Dislikes: Few staff members dont have the basic etiquettes and lack of understanding. Booked from two different websites for rooms for continuous stay. (As the rooms were getting full because of a wedding happening) End of 1st booking makes them call me again again and disturb the sleep of the guests to pay even after giving them the information during check-in and they even took a note of the booking but they wanted payment, like we would run away. Trust me even 2 star hotels dont do this with guests. 1st day they forgot to clean up the room even after informing them. My guests werent allowed to enter the hotel after 6pm. Thats what they were told at the reception desk. (Is this a Jail that you have visiting hours) Pls dont have high hopes for the pool. Its really small and only 4ft deep. The photos just make the hotel look big but its not. Gym has hardly 2 machines
Se hospedó 3 noches en agosto de 2018
Respuesta de Amit Negi, el 5 sept. 2018
Dear Mr. Hitesh, Greeting from Royal Orchid Central, Pune! At our hotel, we strive to provide the best of service standards in order for our guests to enjoy a par excellence stay but regret to learn about the choices of dishes had not met your expectation. Let me assure you that we have taken your feedback very sincerely and will not leave anything to better our services and live up to the esteemed expectations of our most valued patrons, such as you, on your future visits. We request you to consider this as a one-off and give us another opportunity to serve you again. We look forward to welcoming you back. Warm regards

8/10 Bueno

Anna, Bangalore

Le gustó: Comodidad de las habitaciones
good location. food was good. first two days of the stay staff was very polite and helpful however on the third day they really were helpful. not sure if it was because of change of staff or because we were checking out that day. Overall, rooms were clean and comfort was there. Felt like a safe hotel for women to stay when travelling alone.
Se hospedó 3 noches en agosto de 2018
Respuesta de Amit Negi, el 23 ago. 2018
Dear Ms. Anna, Thank you for sharing your feedback.We also express our gratitude for putting in a good word for our facilities with in.Let me assure you that we have taken your feedback very sincerely and will not leave anything to better our services and live up to the esteemed expectations of our most valued patrons, such as you, on your future visits. The team and I do hope to have the pleasure of welcoming you back. Warm Regards

8/10 Bueno

Rajnish

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2018
Respuesta de Amit, el 22 ago. 2018
Dear Mr. Rajnish, Thank you for reviewing us. We look forward to having the pleasure of welcoming you to our Hotel in the near future. Warm Regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 12 noches en julio de 2018
Respuesta de Amit, el 22 ago. 2018
Thanks for reviewing us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice one. Enjoyed stay. Location wise best. Stayed for two nights.
Se hospedó 1 noche en julio de 2018
Respuesta de Amit Negi, el 23 jul. 2018
Dear Guest, We express our gratitude for sharing your review concerning your stay at Royal Orchid, Pune. It always makes us happy when our guests recognize our efforts and lavish us with their earnest accolades. We look forward to having the pleasure of welcoming you to our Hotel in the near future. Kind Regards

6/10 Aceptable

Jose

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Fint hotel men god personale
Lå i centrum og tæt på tingene og man kunne ikke hører trafikken, og vi boede lige ud til vejen
Se hospedó 7 noches en junio de 2018
Respuesta de Amit Negi, el 11 jul. 2018
Dear Mr. Jose, We thank you for staying with us and commending our offerings on this forum. It was a pleasure being at your service on your next visit. Warm regards

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de Amit Negi, el 16 may. 2018
Dear Mr. John, We thank you for rating our hotel, which is the perfect endorsement of the services we offer. It was very pleasing to learn that overall you had an enjoyable stay with us. The entire team at our hotel looks forward to welcome you with another enriching experience. Warm Regards

8/10 Bueno

Hiten, Mumbai

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Good Property, Good Food & But Terrible Cleanlines
Check in & Check out was smooth, staff was helpful, Food Was good. But room cleanliness was not good at all. Bathtub was a bit broken and certain in bathroom was dirty. We even found condom packet in bath robes.
Se hospedó 2 noches en enero de 2018
Respuesta de Amit Negi, el 5 mar. 2018
Dear Mr Hiten, Greeting from Royal Orchid Central, Pune! Thank you for sharing your review with us since it gives us an opportunity to review and enhance our service standards. At our hotel, our associates endeavor to accord our guests with tailor-made experiences that make their journey of discovery a memorable one. However, we are dismayed that we could not achieve the same for you. We assure you that your concerns will not be taken lightly and we will be reviewing the team’s performance to iron out the issues and bridge the gap between your expectations and the service accorded to you. We request you to consider this as a one-off and give us another opportunity to serve you again. Kind Regards

8/10 Bueno

Sardar Inderpal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel
It was good stay overall
Se hospedó 6 noches en noviembre de 2017

10/10 Excelente

Vivek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel, centrally located.
Excellent Location, city center. Just 6 km from airport. Good places to eat nearby within walking distance. Breakfast was OK.
Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

Adam

Le gustó: Servicio y personal y comodidad de las habitaciones
TH3STR0UD
Not all bars open Pinx restaurant chef window dirty at top Otherwise ok
Se hospedó 3 noches en septiembre de 2017

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Ok only for the price
The hotel is ok, the staff didn't say hello before i did. The room staff don't know english. The location could be better. It was my 8th time in Pune. And for the same price you really can get better hotels.
Se hospedó 4 noches en julio de 2017

8/10 Bueno

Chih-Heng

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2017

10/10 Excelente

M K M

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantabulous stay
It was excellent in all respects

10/10 Excelente

Dibyendu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones