Vista desde la propiedad
Ver disponibilidad

Opiniones de Heartland Hotel Queenstown

3 out of 5
Heartland Hotel Queenstown
27 Stanley Street, Queenstown

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 352 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 431 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 159 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Miguel

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
BED BUGS
The bed had bed bugs, talked with the manager and she didn’t do anything about it
Se hospedó 2 noches en septiembre de 2019
Respuesta de Sunil Siraboina Hotel Manager , el 15 sept. 2019
Good Afternoon Miguel, Thank you for taking the time to review Heartland Hotel Queenstown online,we have Investigated the room you were in and found no signs of the bugs that you mentioned. Please do get in touch if you wish to discuss further, we appreciate the feedback and hope to see you very soon.

10/10 Excelente

Begoña

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2017
Good afternoon, Thank you for taking the time to review and rate Heartland Hotel Queenstown online, We do hope to see you again very soon in amazing Queenstown. Kind regards, Ramon James - Hotel Manager

10/10 Excelente

Pedro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel limpio y muy buen servicio
Excelente hotel muy buena hubicacion y excelentes servicios

8/10 Bueno

Arnoldo Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel bien ubicado y muy bueno
Todo excelente lo único es que el equipo sanitario se veía muy viejo. Pero las vistas increíbles y el servicio muy bueno !

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lindo, cerca de la ciudad para ir y venir caninand
Excelente hotel, cerca de todo, limpio, silencioso.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
estancia aconsejable
Muy buen hotel.

8/10 Bueno

juan, spain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien situado y muy como
Paulo, en recepcion un brasileño que habla español muy un amable, nos ayudo mucho.

8/10 Bueno

Carlos reyes, Colombia

Le gustó: Limpieza y servicio y personal
Buena ubicación
El hotel está bien ubicado las habitaciones deberían remodelarlas están muy viejas, El baño deberían remodelarlo

10/10 Excelente

keiko

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
景色が最高
Se hospedó 2 noches en abril de 2024
Respuesta de Amanda H , el 21 abr. 2024
Good Evening,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the views and we do look forward to seeing you again!

8/10 Bueno

KUMIKO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Amanda H , el 16 abr. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate the review!

8/10 Bueno

KUMIKO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
スタッフも親切で、バス付で、街中にも近く良かったです。
Se hospedó 1 noche en abril de 2024
Respuesta de Amanda H , el 13 abr. 2024
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you had an enjoyable stay with us! We look forward to seeing you again!

8/10 Bueno

Rebecca

Viaje en pareja
The hotel is comfortable, staff are fantastic, rooms are dated and old but clean…ish (bathroom needs love) Beds are comfy and the room was large Our room had an amazing view and access to 2 balconys Loved our stay and would again
Se hospedó 3 noches en abril de 2024
Respuesta de Amanda H , el 8 abr. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you found the hotel comfortable and our staff to be fantastic! We are so pleased you overall had a good stay and we do thank you for the feedback on the bathrooms. We look forward to seeing you again!

10/10 Excelente

Mickie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ventilation was my lack of source, overall fantastic
Se hospedó 2 noches en abril de 2024
Respuesta de Amanda H , el 8 abr. 2024
Good Morning,Thank you so much for taking the time to leave us a review! We so pleased you found us overall fantastic and we do apologise for the ventilation, it has been passed on to maintenance. We look forward to seeing you again!

10/10 Excelente

Debbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing negative to say. Property was awesome and amenities on offer excellent
Se hospedó 2 noches en marzo de 2024
Respuesta de Amanda H , el 3 abr. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the property and amenities on offer! We look forward to welcoming you back!

8/10 Bueno

gilles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
une remise a niveau de la salle de bain serait la bienvenue. les petits chalets sont sympas.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda H , el 3 abr. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the chalets and we do appreciate the feedback of the bathrooms! We look forward to seeing you again!

10/10 Excelente

Timothy, Waikanae

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked very central. I didn’t like having breakfast with a bus load of other guests because of the covid risk. A warning to eat at a different time would have been good.
Se hospedó 2 noches en marzo de 2024
Respuesta de Amanda H , el 26 mar. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed our central location. Unfortunately we can not always give a heads up as people do come in and eat at leisure depending on their activities for the day. We do understand that it would of been uncomfortable having so many guests around but we do hope the food made up for it! We do look forward to seeing you again!

8/10 Bueno

Jeremy

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Nice spot for a short stay with an easy wander into town. Rooms need some updating & quite noisey overall.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda H , el 26 mar. 2024
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you found us to be a good spot for a short stay and easy access to town! We do thank you for the feedback of the roads and the noise. We do look forward to seeing you again!

6/10 Aceptable

Karenn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Uncomfortable bed. A lot of road noise. Parking was first come first serve. Showing it's age. Restaurant on site was a positive.
Se hospedó 3 noches en marzo de 2024
Respuesta de Amanda H , el 26 mar. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found the bed to be uncomfortable and found there to be a lot of road noise! Yes our parking is a first come first served and we do apologise for the frustration this causes. We do look forward to seeing you again!

8/10 Bueno

Narendra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room was close to the main road. A little noisy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda H, el 14 mar. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found your room to be noisy and we do apologise for this! We do look forward to seeing you again!

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fantastic views, good facilities and staff but unfortunately road works are disrupting the quiet with night works so roadside rooms are noisy.
Se hospedó 6 noches en marzo de 2024
Respuesta de Amanda H , el 13 mar. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the views and the facilities we have. We do apologise for the roadworks but unfortunately they are out of our control. We do look forward to seeing you again!

8/10 Bueno

Katherine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There are beautiful views from the room and staff was friendly and quick with check in. However, the bed was a bit limp/soft so I didn't love that. Also, the shower had some damage that didn't impact ability to shower but wasn't nice to look at.
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda H , el 12 mar. 2024
Good Morning,Thank you so much for choosing o stay with us! WE are so pleased you enjoyed the views and found our staff to be friendly! We are sorry you didn't enjoy the bed and thank you for bringing the shower to our attention! This has been logged with maintenance. We do look forward to seeing you again!

10/10 Excelente

Carolyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was near the event hotel but cost less.
Se hospedó 3 noches en marzo de 2024
Respuesta de Amanda H , el 12 mar. 2024
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you had a lovely stay with us and we look forward to seeing you again!

8/10 Bueno

Anita, Lake Worth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing location!
Se hospedó 1 noche en marzo de 2024
Respuesta de Amanda H , el 12 mar. 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotels location and we look forward to seeing you again!

8/10 Bueno

Ng

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Amanda H, el 7 mar. 2024
Good Evening,Thank you so much for takiong the time to leave us a review! It is greatly appreciated.

6/10 Aceptable

Masaki, OTSU

No le gustó: Condiciones de la propiedad
普通に歩いても厳しい坂の上の立地の為、スーツケースを転がしてチェックインした時は苦痛しかありませんでした。しかし、ホテルからワカティブ湖までは数分であり、お洒落なモールも非常に賑やかで便利なモーテルになります。部屋の空調調整が難しく部屋が寒く着込んでベッドに入っています。なかなか空調調整が難しく体調を壊してしましました。
Se hospedó 3 noches en febrero de 2024
Respuesta de Amanda H , el 7 mar. 2024
Good Evening,Thank you so much for taking the time to leave us a review! We are sorry you found our heating system difficult to use. We are pleased you enjoyed looking around our town and we look forward to seeing you again!

8/10 Bueno

Matt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was allocated a room with a firm but comfortable king bed, and a very good shower. This hotel is in a convenient location 5-10 minutes walk from the centre, with free parking. My room was on the ground floor with a view directly into some bushes, and next to the restaurant kitchen, so I was woken early by noise of dishes being moved around. The room description on Expedia says it includes a safe, but this is a lie - the hotel ought to remove that item from the room details - there is only a safe available at reception.
Se hospedó 1 noche en febrero de 2024
Respuesta de Amanda H , el 22 feb. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We apologise for the miscommunication of the safes and this will be updated. Thank you for bringing this to our attention. We also thank you for bringing the noise to our attention, we have passed this on to the team. We look forward to seeing you again.Kind Regards

10/10 Excelente

Kristin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was clean and close to tourist attractions
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H , el 28 ene. 2024
Good Morning,Thank you for taking the time to leave us a review! We are so pleased you enjoyed the hotels cleanliness and its location. We look forward to seeing you again!Kind Regards

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
Cold Water Showers
Not a great stay here. The rooms and bathrooms are dated and could use a refresh. I had multiple issues during my stay. Initially the heater did not work, so they brought a portable heater, but had issues on both days with the shower- the water was cold both mornings and the issue was never addressed by management after multiple calls. I would not stay here again.
Se hospedó 2 noches en enero de 2024
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do apologise for the frustration of a cold shower and we do thank you for bringing this and other issues to our attention. We look forward to welcoming you back to show you our improvements!Kind Regards

8/10 Bueno

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review. It is greatly appreciated.Kind Regards

8/10 Bueno

Robyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We look forward to welcoming you back!Kind Regards

8/10 Bueno

Howard

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Lovely room with a great view but parking in short supply
Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review. We are so pleased you enjoyed your room and we do understand the frustration of parking. We look forward to welcoming you back!Kind Regards

8/10 Bueno

Jun

Le gustó: Servicio y personal y condiciones de la propiedad
街に近くてとても便利です。 泊まった部屋はとても広くて快適でした。
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you found your room comfortable and we look forward to seeing you again!Kind Regards

8/10 Bueno

Jun

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
部屋が広く、過ごしやすかった。 街に歩いて行ける立地条件で便利。
Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the room. We look forward to seeing you again!Kind Regards

8/10 Bueno

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A good spot to rest up between adventures.
Se hospedó 2 noches en enero de 2024
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you found us a good spot and enjoyed your next adventure after us! Kind Regards

2/10 Terrible

HYERAN

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you for taking the time to leave us a review. It is greatly appreciated.Kind Regards

10/10 Excelente

Chen

Se hospedó 1 noche en enero de 2024
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for choosing to stay with us. We do appreciate the review!Kind Regards

6/10 Aceptable

Fernanda

Viaje en pareja
Le gustó: Servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! It is greatly appreciated.Kind Regards

6/10 Aceptable

Abigail

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amanda H , el 3 feb. 2024
Good Afternoon,Thank you so much for choosing to stay with us. We look forward to seeing you again!Kind Regards

6/10 Aceptable

Alexa

Viaje familiar
Le gustó: Limpieza y servicio y personal
Good place to stay especially with a family as at least our unit had bedrooms on two different floors. The property and units are definitely aged but were clean and in a great location. Perfect for one or two nights.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed our family chalets and enjoyed the location. WE look forward to seeing you again!Kind Regards

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay away!! This place is very unhygienic. Molds everywhere. Smelly rooms…
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you for taking the time to leave us a review! We do apologise for falling short of expectations and we do thank you for bringing this to our attention. We look forward to welcoming you back and showing you our improvements!Kind Regards

8/10 Bueno

Moonseok

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H , el 23 ene. 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! Kind Regards

8/10 Bueno

Jerry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. 10 min walk to most activities. I had a great mountain/water view. I would recommend
Se hospedó 4 noches en diciembre de 2023
Respuesta de Amanda H , el 27 dic. 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the hotels location to town and enjoyed the view from your room! We look forward to welcoming you back!

8/10 Bueno

Geoffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amanda H , el 22 dic. 2023
Good Morning,Thank you so much for taking the time to leave us a review! It is greatly appreciated!

6/10 Aceptable

Mike

Le gustó: Limpieza y servicio y personal
I was in room 806 and it got incredibly hot in the afternoon / evening with no air conditioning. I wont be staying there again especially in summer
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amanda H , el 15 dic. 2023
Good Afternoon,Thank you for taking the time to leave us a review! We are so sorry you didn't have an enjoyable stay with us but look forward to welcoming you back to show you our improvements.Kind Regards

6/10 Aceptable

Ren

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Car park full, had to parked on street.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amanda H , el 14 dic. 2023
Good Afternoon,Thank you for taking the time to leave us a review! We do apologise for the frustration of parking but still hope you had an enjoyable stay with us.Kind Regards

8/10 Bueno

Amy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Stunning view from the room
Great location Stunning view from the room
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H , el 14 dic. 2023
Good Afternoon,Thank you for taking the time to leave us a review! We are so pleased you enjoyed the hotels location and enjoyed the view from your room. We look forward to welcoming you back

6/10 Aceptable

Amanda

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
The room here was nice enough, however was on the 3rd floor with no lift access. This was not advertised and was difficult with luggage. The parking situation is abysmal, with not nearly enough spaces. A staff member advised us to park at the church across the road - we did but not sure if this is actually allowed? Check in was easy enough although they seemed to struggle to find the reservation and check out took a few goes to find the right room as well which was concerning. We had a second night booked a few days later but cancelled it due to being too hard, especially just before heading to the airport. The location was nice and close to town and it did have a great view.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H , el 15 dic. 2023
Good Afternoon,Thank you for taking the time to leave us a review! We apologise for you having a hard time at check in and frustration with parking. We are pleased you enjoyed the hotels closeness to town and we do appreciate the feedback.Kind Regards

10/10 Excelente

Jean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic views over the lake and town, incredibly equipped suite with washer/drier.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H , el 14 dic. 2023
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your room and its views over the lake and town! We look forward to welcoming you back!

4/10 Malo

aya

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
素晴らしいロケーションと綺麗な施設の写真に惹かれ二泊することに決めましたが、実際は地下のような暗い場所で、部屋にはしそのような匂いが漂っており、外の音はもちろん隣の部屋の音、廊下の音がほとんどそのまま聞こえるような環境でした。 施設が古いため、設備も古くエアコンのリモコン、テレビのリモコンの反応が悪く、あまり快適ではありませんでしたので、一泊で帰ることにしました。 スタッフの方は日本の方もいらっしゃり、親切に対応していただきました。
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amanda H , el 14 dic. 2023
Good Morning,Thank you so much for taking the time to leave us a review. We are so sorry you did not enjoy your room or its amenities and it did not meet your expectations. We do look forward to welcoming you back to show you our improvements!

10/10 Excelente

Raymond

Se hospedó 1 noche en noviembre de 2023
Respuesta de Amanda H , el 14 dic. 2023
Good Afternoon,Thank you so much for taking the time to leave us a review. We look forward to seeing you again.