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Opiniones de Sherwood Queenstown

4 out of 5
Sherwood Queenstown
554 Frankton Road, Goldfield Heights, Queenstown

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 336 de 704 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 227 de 704 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 91 de 704 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 36 de 704 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 704 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
100% recomendado
Hermoso hotel boutique! tiene una linda decoración. Las habitaciones son espaciosas y muy acogedoras. La comida del restaurante es excelente!!! todo ecológico
Se hospedó 2 noches en octubre de 2018

4/10 Malo

Marc

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Leonel, Guatemala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente servicio y habitaciones muy bonitas. Esta retirado de la ciudad pero vale la pena.
Se hospedó 3 noches en septiembre de 2018

10/10 Excelente

hector carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomiendo
Muy bueno todo
Se hospedó 3 noches en marzo de 2018

10/10 Excelente

María Inés

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2018

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2017

10/10 Excelente

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautifully styled rooms & great views. A TV/monitor would have been good in the room.
Se hospedó 1 noche en abril de 2024
Respuesta de Kind regards, Marina & Sherwood team, el 11 abr. 2024
Kia Ora Megan, thank you for your visit and top rating. I'm thrilled you enjoyed the comfort of your rooms. For feature stays please consider booking into one of our Premium rooms which feature TVs, or perhaps get one of the projectors form Reception for a great night in. I hope we can welcome you back in the near future.

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms were constructed and decorated using recycled materials. Impressive and stylish! Loved the small kitchenette with wine glasses. The restaurant was excellent! Highly recommend this place.
Se hospedó 3 noches en abril de 2024
Respuesta de Sherwood team, el 7 abr. 2024
Kia ora Cheryl, thank you for your great review and top scores. I'm thrilled you enjoyed all aspects of your stay - form our sustainable practices to the comfort of the rooms, and of course our wonderful restaurant. Looking forward to welcoming you back for more. Kind regards, Marina

10/10 Excelente

Stefan

Viaje familiar
Le gustó: Servicio y personal
Schön gelegenes Haus, schon etwas in die Jahre gekommen.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherwood team, el 7 abr. 2024
Kia ora Stefan, thank you for your visit and top scores. I'm thrilled you enjoyed your stay - our 1980's building certain provide us with character and we hope to have enhanced the best aspects of it. We look forward to welcoming you back in the near future. Kind regards, Marina

10/10 Excelente

Lorna

Se hospedó 7 noches en marzo de 2024
Respuesta de Sherwood, el 28 mar. 2024
Hi Lorna, thank you for your visit and top scores. I hope to welcome you back sometime soon.Kind regards,Marina

6/10 Aceptable

Annette

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Das Zimmer war auf den ersten Blick ganz nett eingerichtet. Doch es stellte sich bald heraus, dass die Beleuchtung unzureichend war. Eine Lampe im Bad war komplett defekt. Das Erneuern des Leuchtmittels war auf Nachfrage nicht möglich, weil keine passende Röhre verfügbar war. Aufzug ist keiner vorhanden, behindertengerecht ist das ganze Anwesen nicht. Tagsüber ist Fluglärm vom nahen Flughafen deutlich hörbar.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherwood, el 28 mar. 2024
Dear Annette, thank you for your recent stay and review. I'm glad you enjoyed the room aesthetics despite finding the room too dark. For future stays please note we offer reading lights from reception. We have a handful of accessible Premium Lakeview rooms and can assist selecting the best room type for your next visit. Kind regards, Marina

10/10 Excelente

Kerri

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The dining experience was really good. Interesting menu options, well presented and delicious. Rooms were clean and comfortable. Grounds were well maintained
Se hospedó 2 noches en marzo de 2024
Respuesta de Marina Silva - GM Accommodation, el 17 mar. 2024
Dera Kerri, I'm delighted to read you enjoyed all aspects of your stay, from our wonderful restaurant offering to the comfort of the rooms and the hotel special spot. I hope to welcome you back sometime in the near future. Kind regards, Marina

6/10 Aceptable

Christine

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The staff and dining were excellent however the room and room facilities were not great. The shower had poor controls - either lukewarm or scalding; lighting was very dim and given the industrial style decor, it made the room very dark and unwelcoming. It was necessary to keep the lights on whenever in the room and given there were no blinds or net curtains on the floor length windows there was a lack of privacy as all those walking past to get to their own rooms could see right into the room. There was also no television in the room.
Se hospedó 2 noches en marzo de 2024
Respuesta de Marina Silva - GM Accommodation, el 17 mar. 2024
HI Christine, thank you for your visit and detailed review. We have over 10 different room types and although the overall decor is dark the rooms with mountain or lake get more natural light, and some do have TVs. We are investigating the issue with shower mixer in some rooms and hope to have a solution soon. Thank you and I look forward to welcoming you back and introduce you to alternate room type. Kind regards, Marina

10/10 Excelente

Artur

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
First time I’ve ever slept in queen size bunkbeds. Beds were very comfortable and I enjoyed the stay while there.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sherwood, el 28 mar. 2024
Hi Artur, thank you for your stay and tops scores. I'm thrilled you enjoyed the comfort of the queen bunk beds. Hope to welcome you back sometime soon. Kind regards, Marina

6/10 Aceptable

Paulina, Miami

Viaje familiar
Le gustó: Limpieza y servicio y personal
The experience was just OK at the hotel. The rooms were ‘renovated’ in a very minimalist style that doesn’t always make sense (no countertop in bathroom to put anything, no dining table, not enough power outlets.. little things, but annoying). The parking was constantly full, sauna all booked the same day… no gym… great Chinese massage, the restaurant delicious but almost impossible to get a table mid week without reservation…
Se hospedó 3 noches en marzo de 2024
Respuesta de Sherwood, el 28 mar. 2024
Hi Paulina, thank you for your recent stay and review. Due to peak season in Queenstown during your stay, our popular restaurant and facilities do get booked out in advance, we send a pre-arrival message to all guests a week prior to stay to encourage advanced bookings. I hope you can return to have a full Sherwood experience. Please contact me directly should I be able to assist. Kind regards, Marina

10/10 Excelente

Lilian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schönes Hotel, legen Wert auf Nachhaltigkeit
Se hospedó 1 noche en marzo de 2024
Respuesta de Sherwood, el 28 mar. 2024
Hi Lilian, thank you for your visit and top scores on this review. I'm thrilled you enjoyed our sustainability initiatives and practices. Kind regards, Marina

10/10 Excelente

Beth

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed being a bit out of the main city for our stay in Queenstown. The bus stops right in front of the hotel were really convenient - much cheaper and less stressful than finding parking in Queenstown. There's also a nice trail that follows the lake, which we walked on in the evenings. We would stay here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherwood, el 28 mar. 2024
Dear Beth, I'm thrilled you enjoyed our special location and made the most of your stay in Queenstown, enjoying the stunning views and walk along the lake. We would love to welcome you back on your next visit. Kind regards, Marina

6/10 Aceptable

Grace

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The carpet is a bit old.
Se hospedó 1 noche en marzo de 2024
Respuesta de Marina Silva - GM Accommodation, el 17 mar. 2024
HI Grace, thank you for your visit. In line with our sustainability commitments, the rooms feature carpet display carpet tiles are made of recycled fishnets and its mesh look may come across as older but I'll investigate the carpet in the room you stayed.Kind regards,Marina

4/10 Malo

Tony

Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
Unfortunately a case of bad neighbours, however using the Sherwood FB message service, having been seen, resulted in no response to load music from neighbouring that continued through to midnight
Se hospedó 1 noche en marzo de 2024
Respuesta de Marina Silva - GM Accommodation, el 17 mar. 2024
Hi Tony,I'm terribly sorry the neighbouring guests were so disturbing. We have a 24/7 mobile number for guests to contact our Reception team but our Facebook page is not monitored 24/7. We are looking for solutions to improve accessibility to contact our team during your stay, thank you for your feedback. Kind regards, Marina

2/10 Terrible

Taeyeon

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was absolutely waste of money! Too expensive & very old and terrible facility & service. No hot water(really terrible!), no heater working, no microwave, no calmness(very squeaky floor & noisy heavy door), no response, no kindness, no privacy, only one toilet without lock for 6 people.
Respuesta de Sherwood, el 28 mar. 2024
Hi Taeyeon, thank you for your review and I'm terribly sorry to Hera you have not enjoyed your stay with us.I'm terribly sorry you were affected by the issue we had with our boiler that day and that you did not feel looked after despite our efforts - I agree no hot water was very impactful. Should I be able to rectify in any way, please contact me directly. Kind regards, Marina

8/10 Bueno

Nadine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place, quiet and good restaurant
Se hospedó 2 noches en febrero de 2024
Respuesta de Marina Silva, el 27 feb. 2024
hI Nadine, thank you for your recent visit and review . I'm delighted you enjoyed our the serenity of our place for a and the amazing restaurant offering curated by our restaurant team. We hope to welcome you back sometime soon. Kind regards,

10/10 Excelente

Janet

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dinner and breakfast in the restaurant was the best food we ate in our week away - absolutely beautiful
Se hospedó 1 noche en febrero de 2024
Respuesta de Marina Silva, el 27 feb. 2024
Hi Janet, I'm thrilled you have enjoyed the amazing restaurant offering and hope we have the pleasure of welcoming you back in the near future. Kind regards,

8/10 Bueno

Osvaldo, Highland Park

Le gustó: Limpieza, servicio y personal, servicios
Very nice accommodation. Seems design for quiet relaxation
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherwood, el 28 mar. 2024
Hi Osvaldo, I'm glad you had a relaxing stay with us, enjoying the room and the ambience of our special place. We hope to welcome you back on your next visit. Kind regards, Marina

8/10 Bueno

Steven, Sheffield

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and quirky. Drinks were expensive. Food expensive but very good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Marina Silva, el 27 feb. 2024
Dear Steven, thank you for your visit and review. I'm thrilled you enjoyed the aspects that me us special. Our food & beverage offering is unique, crafted and personal; reflected on awards such as Two Hats by Cuisine. We hope to have the pleasure of welcoming you back in the near future. Kind regards,

10/10 Excelente

Leigh

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Charming place to stay. Staff were really helpful and great banter. Sauna was sooooo good! Accomodation was warm and comfy. The covers on the beds also used as couches was a genius idea and the kids loved their beds. Would prefer a little expansion on the breakfast menu, but other than that, would highly recommend staying here.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherwood, el 28 mar. 2024
HI Leigh, I'm thrilled to read you and your family had such a wonderful stay, from the comfort of the rooms to the facilities and our great staff.Let us know what you have in mind for the breakfast suggestion and I'll hoarily share with our restaurant team.Looking forward to welcoming you back again. Kind regards, Marina

10/10 Excelente

Edmund

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Artsy vibe. Bar and restaurant on site.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sherwood, el 28 mar. 2024
HI Edmund, thank you for your visit and reviewed. I'm thrilled you enjoyed and hope to welcome you back sometime soon. Kind regards, Marina

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A bit rustic a bit quirky - all in a great way. Clean and nice. Would surely stay there again.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sherwood, el 28 mar. 2024
Hi Jeffrey, I'm glad you enjoyed the aspects that make a stay at Sherwood so special. We look forward to welcoming you back sometime soon. Kind regards, Marina

8/10 Bueno

Fatemeh

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great location and view. No body lotion in bathroom, so bring your own if you need it.
Se hospedó 2 noches en enero de 2024
Respuesta de Sherwood, el 28 mar. 2024
Dear Fatemeh, thank you for your review and I'm glad you enjoyed your stay. I'm excited to share that we are about to launch a body lotion matching the line of natural amenities we got developed for us. It should be in rooms for your next stay - if not quite there yet please let me know you are coming and I'll ensure you can be the first guest to try. Kind regards, Marina

8/10 Bueno

Tristan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Sherwood, el 28 mar. 2024
Thank you for your review Tristan. I look forward to welcoming you back. Kind regards, Marina

8/10 Bueno

Eric

Viaje familiar
Le gustó: Limpieza
Good location. Friendly staff. Parking is total shambles though. Parking spots are unallocated but some aggressive guests physically stood in parking spots to block others from using them. Apparently this was to "reserve" the spot outside their room until their car returned. The path to get into and out of the hotel was also very narrow and created huge hassles for driving in and out. Especially when food delivery vans would be stopped near the only car entrance to the facility. Staff paid no notice to the aggressive guests and the poor traffic management. Not a pleasant way to end our stay
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

YONGJOON

Se hospedó 2 noches en enero de 2024

4/10 Malo

Nigel

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
This is a converted motel and not a hotel. The ECO ethos while commendable means that the rooms are very basic and dated, there are no TVs or microwaves in the room. If you are downstairs off the car park you need to keep your thick curtains to have any privacy which makes the room very dark and feels like you’re in the body of a boat. Also check there’s no music event on during your stay, the whole room shook with bass during 90 minute rehearsal in the afternoon and then the concert finished at 9.30 so no chance of getting young kids to sleep.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Samantha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
So charming 💜
I loved this property. So many unique, personal touches. I also appreciate their commitment to the environment! Staff was friendly & accommodating. Will definitely stay again if I’m back in the area!
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Rosemary

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jan

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Ganska slitet rum som var dåligt planerat med få avlastningsytor. Låg på bottenvåningen med personer som gick 1m utanför vilket gjorde att gardinerna behövde vara fördragna vilket gjorde rummet mörkt. Dubbelsängen var nedluggen och alltför mjuk. Menyn var inte barnvänlig, men maten var bra
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

qiong

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
good environment, comfortable bed and bedclothes。
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jill

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Elliott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great restaurant great service.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Megan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely loved our stay at Sherwood, super lovely and accommodating team and our room was perfect for our family :)
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Shelby

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Ren

Le gustó: Servicios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Sylvia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was great but we woke to no water one day and were not informed of what was happening until we went to reception. I would have expected a notice under the door. Construction noise and no privacy when the workers were walking by the only windows. Someone left a storage room door adjar all night as it slammed in the wind. Other than these things the staff were helpful and pleasant and we enjoyed the room.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

SIYANG

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a super nature hotel, great view and environment, no USB outlet and as foreign we had to buy a switch outlet to charge our phone. The restroom has barely no place for personal item and shower is too close to the rest facilities. I must say even I was quite enjoy the view and stay, overall I feel kind of inconvenient for how stay. But the free parking is super bonus for Queenstown and I must emphasis this point.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Leigh

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a beautiful energy at the Sherwood, they have made it look amazing and it has everything you need!
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Liuna

Se hospedó 3 noches en noviembre de 2023
Respuesta de Marina Silva, el 7 dic. 2023
Kia Ora Liuna, thank you for your recent visit and top rating. I hope we have the pleasure of welcoming you back sometime soon. Kind regards

10/10 Excelente

Wei Syuan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really enjoyed the stay at Sherwood, they create a cozy and tranquil vibe of the hotel which is a good option for holiday travel!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Marina Silva, el 7 dic. 2023
Kia Ora Wei Syuan, thank you for your visit and review. I'm thrilled you enjoyed our settings. Hoping we have the pleasure of welcoming you back sometime soon. Kind regards

10/10 Excelente

Wai Yin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking spots are not enough for every rooms But love the staffs.
Respuesta de Marina Silva, el 4 dic. 2023
HI Wai Yin, thank you for your recent visit and review. We are delighted to offer free parking on-site. As the only Two Hats restaurant in the South Island we are a very busy venue and at times the available spots are used for our diners as well. In future please contact reception as we can always assist with alternatives. Kind regards.

6/10 Aceptable

Shigeru, suginami-ku

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The facility is under construction therefore after rain ground is mud.Especially infront of Restrant was heavy mud and our shoes became dirty. However the Italian foods are very unique and tasty. The taste was first time eating.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Patricia

Le gustó: Limpieza
I think we stayed at the Sherwood during a weekend where they were drastically understaffed. We arrived at 3pm, our check in time was supposed to be 3, but we were told to potentially go to the bar and come back at 4. Ok, not a problem, when we returned, oh we have to
Se hospedó 2 noches en noviembre de 2023
Respuesta de Marina Silva - Operations Manager, el 4 dic. 2023
Hi Patricia, thank you for your recent visit and feedback. I'm terribly sorry for the late check in - we had a few of our staff members off sick and were unable to have the rooms ready at the usual time. I hope you enjoyed the bottle of Chardonnay, as a small gesture of apology. Kind regards, Marina