Dear Gary,Thank you for taking the time to complete our guest survey. Red Roof appreciate your comments regarding your recent stay at the Red Roof Inn Raleigh Southwest - Cary. It's great to see you enjoyed your stay, resulting in a 5/5 score.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Jesus, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Raleigh Southwest - Cary. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Nestor, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

Hi Nestor,Your review is greatly appreciated, and we are happy to have met some of your needs with our friendly atmosphere and helpful services. I would like to apologize for not exceeding your expectations with our amenities. Your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. Your feedback has been shared with management to address promptly. I hope that you will stay with us again if your travels bring you back this way.

Hello Walter,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

Hello Denis,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

Hello Jose Alfredo,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

Hi Bety,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

Hello Itza,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

It was our privilege to earn your business and we hope to host you again on your next trip.,

We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

Thank you for taking the time to share your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

Thank you so much for the incredible rating. We look forward to your next visit!

Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

Dear Xanthia,Thank you for your comments after your recent visit at the RED ROOF INN RALEIGH SOUTHWEST - CARY. You complimented our staff was very friendly and helpful, though the bed was a bit squeaky. Feedback from our Red Roof guest is always welcome as we seek to provide comfortable stays for all guests.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Kylie, We at the RED ROOF INN RALEIGH SOUTHWEST - CARY appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Stephen,The staff and I are appreciative of your comments after your recent visit at the RED ROOF INN RALEIGH SOUTHWEST - CARY. You mentioned our rooms were clean, our staff was friendly, and our surrounding areas were nice and bug-free. At Red Roof we aim to provide good experiences for all our guests. Please know you are a valued guest and we are thankful for your patronage.Thank you again for your feedback. We hope to host you again very soon.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Goldenlord, Thank you for telling us about your stay at the Red Roof Inn Raleigh Southwest - Cary. I am glad you found our hotel to be okay. At Red Roof, our team is committed to satisfying our guests, so we are very thankful for your feedback.Thank you again for sharing your review and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Allan,The staff and I at the RED ROOF INN RALEIGH SOUTHWEST - CARY were disappointed to see your 1/5 score following your stay. I am sorry your stay fell short of your expectations due to the cleanliness of your room and the bathroom, the conditions of the towels, and the other issue mentioned. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RALEIGH SOUTHWEST - CARY. The staff and I were disappointed to see your 1/5 score. I am sorry your stay fell short of your expectations due to the absence of our front desk staff upon checking-in, the broken elevator, and the other issues mentioned. It is our goal to provide a comfortable stay for all our guests, so I am sincerely apologize for any inconvenience caused. Nonetheless, it's good to hear that you were refunded for a day by the manager.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Sara,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh Southwest - Cary. I am glad to read that you were pleased with the cleanliness of our hotel, our location as you mentioned that it is right in the middle of everything you wanted to do and the convenience as it no more than 20 minutes from whatever you did. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Celena, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Southwest - Cary. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the uncleanliness of the room and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Sundria, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Southwest - Cary. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the lack of cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Angela,Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh Southwest - Cary. I am glad to read that you were pleased with the friendliness of our staff at check-in, the cleanliness of the room and our location. However, I am sorry to see that your staff fell short of your expectations as you mentioned that the room had an unpleasant odor and that all of the lamp shades had a ring of brown around the bottom. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Kiara, Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh Southwest - Cary. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as there was not hot water and the shower lacked cleanliness in both rooms that you were given. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, your feedback is very important to us, so thank you for sharing. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Catherine,Thank you for taking the time to tell us about your stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the phone not working, the uncleanliness of the floor around the table and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Hello Joan,Thank you for choosing to stay at our Red Roof Inn Raleigh Southwest - Cary. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Kristen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for taking the time to tell us about your experience at the Red Roof Inn Raleigh Southwest - Cary, Maria. I am sorry that your experience did not meet your expectations. You stated that the pests mentioned and the noise disturbance, along with the other highlighted issues hindered your stay. Any issue related to pest alerts is quickly addressed through the Pest Control company that we work with, as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays at any of our locations going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Josh. The team at our Red Roof Inn Raleigh Southwest - Cary was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor staff interactions and the situation regarding cancellation hindered your stay. On behalf of Red Roof, we would like to apologize for the inconveniences these issues caused.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Willie. The staff and I at the RED ROOF INN RALEIGH SOUTHWEST - CARY. I am happy to hear that everything looked good at our hotel, resulting in a 4/5 score.Thank you again for sharing your review. We look forward to seeing you in your future travels at Red Roof. Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Rex,Thank you for choosing to stay at our Red Roof Inn Raleigh Southwest Cary. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Dear Angela,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Raleigh Southwest - Cary. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about everything else being great. You indicated that you were unsatisfied with the shower not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Brandon. The staff and I at the Red Roof Inn Raleigh Southwest - Cary appreciate your 4/5 score following your stay. I am thrilled that you found our hotel to be very convenient. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Elena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Raleigh Southwest - Cary. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our welcomed staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

Thank you for your positive rating, T. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Dear Kimberly,Thank you for choosing to stay at our Raleigh Southwest - Cary. You've expressed your displeasure in the upkeep of our property, the cleanliness of the room and the comfortability of the bed. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi James,Thank you for taking the time to write a review of your stay at the Red Roof Inn Raleigh Southwest - Cary. It's also nice to read that you took liking to our staff and their services, however, I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Marc, Thank you for leaving a rating and participating in our guest survey regarding your stay at the RED ROOF INN RALEIGH SOUTHWEST - CARY. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the elevator was broken, there was no hot water and amenities were missing from the room. In the future, should you require a microwave and refrigerator, you may book a superior, deluxe or a suite business king room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. All the best in your future travels. Sincerely, Red Roof Management

Thank you for sharing your 4/5 rating with us, Nigel. Our staff at the Red Roof Inn Raleigh Southwest - Cary was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Dear Laurel, We are sorry you did not have a 100% satisfactory experience during your last visit at our hotel Red Roof Inn Raleigh Southwest - Cary. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable visit, so we are happy to see that you loved the customer service provided. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the broken ice machine, the lack of cleanliness of the hallway and the door being open seeing that your concern with the safety of yourself and others. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Rodnei,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RALEIGH SOUTHWEST - CARY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management