Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 333 de 948 opiniones" "
10 - Excelente
333
Puntuación de 8, es decir, Bueno. Basada en 364 de 948 opiniones" "
8 - Bueno
364
Puntuación de 6, es decir, Aceptable. Basada en 132 de 948 opiniones" "
6 - Aceptable
132
Puntuación de 4, es decir, Malo. Basada en 61 de 948 opiniones" "
4 - Malo
61
Puntuación de 2, es decir, Terrible. Basada en 58 de 948 opiniones" "
2 - Terrible
58
8.4/10
Limpieza
8.4/10
Servicio y personal
7.2/10
Servicios
8.0/10
Condiciones de la propiedad
7.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Juan carlos
4 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Juan carlos
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Care Team, el 5 jun. 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
8/10 Bueno
Marina
9 ene. 2023
Marina
Respuesta de Customer Care Team, el 7 mar. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excelente
Rosa
Viaje familiar
3 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo
Rosa
Se hospedó 2 noches en abril de 2022
Respuesta de Customer Care Team, el 4 abr. 2022
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.
Best Regards,
Customer Care Team
6/10 Aceptable
Cliente verificado
13 jul. 2020
Buena excepto el aire acondicionado no servia bien y la temperatur
Cliente verificado
Se hospedó 2 noches en julio de 2020
Respuesta de Customer Care Team, el 14 jul. 2020
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.
Best Regards,
Customer Care Team
10/10 Excelente
Juan
Viaje de negocios
24 jun. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Juan
Se hospedó 1 noche en junio de 2020
Respuesta de Manish, el 24 jun. 2020
Dear Guest
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Manish Contractor
Manager
Best Western Anderson Inn
8/10 Bueno
ANTONI
25 jul. 2017
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Motel de paso correcto para ir a Lassen Volcanic Park. Habitación grande con nevera y microondas. Se oía el ruido de las habitaciones de al lado. Espacio para el desayuno muy pequeño, mejor llevártelo a la habitación. El desayuno caliente y frío, no muy variado.
ANTONI
Se hospedó 2 noches en julio de 2017
2/10 Terrible
Cliente verificado
9 ene. 2017
No le gustó: Limpieza y condiciones de la propiedad
Limpio y cómodo.
La habitación estaba bien pero tenía olor a cigarrillo siendo de No Fumar. No había agua de cortesía.
Cliente verificado
10/10 Excelente
Boris alfonso, Colombia
15 oct. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fueron muy amables y comprensivos
Boris alfonso
10/10 Excelente
Andrea
Viaje familiar
23 mar. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Always clean rooms and full breakfast in the mornings
Andrea
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 27 mar. 2024
Dear Andrea, it's our absolute pleasure to know you loved your stay with us at Best Western Anderson Inn. We strive to provide excellent value to our guests through our well-maintained accommodations and ample breakfast choices. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Anderson.Warm regards,Customer Care Team
10/10 Excelente
Dan
13 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quick check in, good hotel breakfast. Friendly staff.
Dan
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 14 feb. 2024
Dear Dan, we are pleased that you thoroughly enjoyed your time at Best Western Anderson Inn. We appreciate you letting us know how satisfied you were with our check-in service, breakfast, and staff services. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Anderson.Warm regards,Customer Care Team
8/10 Bueno
Bev
Viaje de negocios, Viaje en pareja
2 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great service from staff!
Bev
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 6 feb. 2024
Dear Bev, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our staff services makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team
2/10 Terrible
David
28 ene. 2024
No le gustó: Limpieza y condiciones de la propiedad
David
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 29 ene. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bueno
Joseph, McCleary
4 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bed was comfortable and room was quiet
Joseph
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 6 dic. 2023
Dear Joseph, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for quiet and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Anderson Inn on your next visit!Warm regards,Customer Care Team
8/10 Bueno
KATHLEEN, San Jose
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safeway with a Starbucks and Safeway gas across street
Mexican food next door
Freeway access and best of all close to my KIDS
KATHLEEN
Respuesta de Customer Care Team, el 28 nov. 2023
Dear Kathleen, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our convenient location delights us greatly. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Best Western Anderson Inn in advance, and we'll book a perfect room for your vacation. Warm regards,Customer Care Team
10/10 Excelente
Joanie
Viaje en pareja
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was clean and comfortable. The breakfast was nice.
Joanie
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 28 nov. 2023
Dear Joanie, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our breakfast service. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Anderson.Warm regards,Customer Care Team
10/10 Excelente
KATHLEEN, San Jose
25 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy freeway access
KATHLEEN
Se hospedó 1 noche en noviembre de 2023
10/10 Excelente
KATHLEEN, San Jose
25 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy freeway access
KATHLEEN
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 27 nov. 2023
Dear Kathleen, thank you for letting us know you had a great stay at Best Western Anderson Inn. We're glad our location was convenient for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Customer Care Team
10/10 Excelente
Deborah
24 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always enjoy the staff. Very helpful.
Deborah
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 27 nov. 2023
Dear Deborah, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our helpful services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Best Western Anderson Inn with the finest of our facilities and services!Warm regards,Customer Care Team
6/10 Aceptable
Monee
Viaje familiar
21 nov. 2023
No le gustó: Servicios y condiciones de la propiedad
Key card wouldn’t work, every time we left, had to have it programmed again. Toilet ran, had to jiggle handle, no Kleenex and when I asked for some, they were all out. One plus, the Mexican restaurant next door was amazing.
Monee
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 23 nov. 2023
Dear Monee, we apologize for the inconvenience with the key card and maintenance issues you encountered. We are actively working on resolving these matters to provide a more seamless experience for our guests. It's great to hear you enjoyed the neighboring Mexican restaurant, and we look forward to the chance to welcome you back for an improved stay.Warm regards,Customer Care Team
6/10 Aceptable
James
Viaje de negocios
18 nov. 2023
I could hear people talking at 3.40 am 4.30am
James
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 21 nov. 2023
Dear James, we apologize for the disturbance caused by the noise of other people talking during your stay. Your comfort is our priority, and we regret falling short in this regard. We will investigate and address this noise issue to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more peaceful stay.Warm regards,Customer Care Team
4/10 Malo
Craig
Viaje familiar
16 nov. 2023
No le gustó: Servicios y condiciones de la propiedad
my room was ready at 1:30 pm but I was told that early check in wood cost $50 ??????? Are you kidding me ?
Craig
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Care Team, el 21 nov. 2023
Dear Craig, we apologize for any confusion about the early check-in policy and understand your disappointment with the associated fee. We understand your concern and will review such charges with the help of our administrative team. Your feedback is valuable, and we hope to have the chance to welcome you back for a more seamless experience in the future.Warm regards,Customer Care Team
10/10 Excelente
Jaime
11 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The admin is easy going. They credit me and allow me to check in because of a flight delay. Rooms are clean and the Continental breakfast is very good. .
Jaime
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 14 nov. 2023
Dear Jaime, thank you for your kind words about our accommodating staff, clean rooms, and continental breakfast. We're delighted we could assist you with the flight delay, and it's wonderful to hear you enjoyed your stay. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.Warm regards,Customer Care Team
8/10 Bueno
Margaret
Viaje de negocios
10 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Great breakfast and kept clean and tidy at all times. Friendly, helpful staff, nice grounds, and great location near freeway and grocery store and restaurants. Will definitely visit again.
Margaret
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Care Team, el 14 nov. 2023
Dear Margaret, thank you for giving us a lovely rating and sharing an honest review of your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our delicious breakfast service, clean accommodations, friendly and helpful customer service, well-kept grounds, and convenient location make us very pleased. While we are delighted that you would happily recommend our humble hotel, we will not shy away from making improvements to our establishment based on customer feedback. It would be constructive if you could let us know if any part of your stay was not on par with your expectations; this will help us grow with the excellence we aim to attain. We look forward to hearing more from you and assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team
2/10 Terrible
Roberta
30 oct. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Roberta
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 2 nov. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
4/10 Malo
Dennis
25 oct. 2023
Dennis
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 28 oct. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
6/10 Aceptable
Elizabeth
Viaje familiar
20 oct. 2023
Le gustó: Limpieza y servicio y personal
All rooms were outside
Elizabeth
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Care Team, el 24 oct. 2023
Dear Elizabeth, thanks for your kind feedback. Your comment on our room layout is duly noted, and we apologize for the inconvenience you encountered. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Anderson because we would love to host you again and serve a lovely guest experience at our humble hotel.Warm regards,Customer Care Team
8/10 Bueno
CLAIREMARIE
18 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Got up too late for breakfast so can’t rate.
CLAIREMARIE
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 21 oct. 2023
Dear Clairemarie, thank you for your honest feedback. While we understand that sometimes mornings can be a rush, we realize you could not savor our breakfast. If you have any meal preferences in the future, please don't hesitate to let us know. Other than these, we sincerely hope that you experienced a comfortable stay and enjoyed the quality of our services. We'll do our best to accommodate your needs and serve you an entirely satisfying vacation experience.Warm regards,Customer Care Team
8/10 Bueno
Sejal
15 oct. 2023
Le gustó: Limpieza y servicio y personal
- the microwave in one of the rooms was not working
Sejal
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 18 oct. 2023
Dear Sejal, thank you for sharing a kind review of your visit. Our objective is to deliver immense value to our esteemed guests, and it is exciting to hear you acknowledge the quality of our services. We have noted your comment about the broken microwave oven in the room and assure you this will be fixed soon. Thank you for sharing your honest feedback. We are delighted that you chose to stay at Best Western Anderson Inn and would love to host you again.Warm regards,Customer Care Team
10/10 Excelente
Stanley
13 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stanley
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Care Team, el 13 oct. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
8/10 Bueno
Oneika
8 oct. 2023
Oneika
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 10 oct. 2023
Dear Oneika, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our accommodations. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team
6/10 Aceptable
Petra
Viaje en pareja
4 oct. 2023
Le gustó: Limpieza
Kleines Motel an der Durchgangsstrasse. Zimmer überwiegend im hinteren Bereich, daher kein Strassenlärm. Unser Zimmer war recht gross. Betten bequem. Frühstück eher übersichtlich.
Für eine Nacht auf der Durchreise durchaus okay.
Petra
Se hospedó 1 noche en septiembre de 2023
10/10 Excelente
Hari
Viaje familiar con niños
2 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was good but one thing could have been better was cleanliness of restroom but that was immediately addressed after we reported to management.
Hari
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 3 oct. 2023
Dear Hari, we're pleased to hear that you had a good experience and that our management promptly addressed your cleanliness concern. Thank you for choosing us for your visit and sharing your review. Your feedback helps us maintain our standards, and we look forward to serving you again in the future, ensuring a seamless and comfortable stay.Warm regards,Customer Care Team
10/10 Excelente
Jim
Viaje familiar
25 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was fine.
Jim
Se hospedó 5 noches en septiembre de 2023
Respuesta de Customer Care Team, el 27 sept. 2023
Hey Jim, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Best Western Anderson Inn!Warm regards,Customer Care Team
2/10 Terrible
Etienne, west hills
15 sept. 2023
Etienne
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Care Team, el 5 oct. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
4/10 Malo
Cliente verificado
Viaje familiar
5 sept. 2023
No le gustó: Limpieza
Cliente verificado
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Care Team, el 5 sept. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
8/10 Bueno
Darby
Viaje familiar
5 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staying point for tourism of the area. Enjoyed complementary breakfast very much.
Darby
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Care Team, el 5 sept. 2023
Dear Darby, we are happy to have served you well at Best Western Anderson Inn. It is our pleasure that our lovely location and complimentary breakfast were up to the mark. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Anderson, with all our facilities running at their best.Warm regards,Customer Care Team
6/10 Aceptable
Paolo
Viaje familiar
4 sept. 2023
Paolo
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Dear Paolo , we appreciate your positive feedback on your overall experience . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager
4/10 Malo
Matt
4 sept. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing was clean breakfast was not good. Hair in the shower gross
Matt
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 sept. 2023
Dear Matt , we appreciate your positive feedback on our Room Cleaning & Breakfast amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager
10/10 Excelente
Yanhua
Viaje familiar
2 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yanhua
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Dear , we appreciate your positive feedback on your overall stay with us . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager
4/10 Malo
The
Viaje familiar
1 sept. 2023
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Nice enough property for a quick layover but the bathroom smelt of urine and the powder room had a sick sweet smell. The tiles in the bathroom were basically floating on water, and made a squishing sound when walked on.
Other than that it was clean and quiet.
The
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Dear , we appreciate your positive feedback on our Room amenities & The floor in the Room . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager
6/10 Aceptable
Daniel
Viaje en grupo
1 sept. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza
Decent for the price
Booked 2 nights here last minute to visit the Lassen National Park.
Pro:
Convenient location
Nearby Safeway
Room is quiet
Mini fridge in the room
Affordable in the area
Free breakfast (though I didn’t have any)
Con:
Hotel is dated
Bed sheets are scratchy to the skin
Room floor is dusty
Sink and toilet separated
Daniel
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Dear Daniel , we appreciate your positive feedback on our Room amenities & Location . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager
10/10 Excelente
Nobuo
31 ago. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Room is very clean
Nobuo
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 1 sept. 2023
Dear Nobuo, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Anderson.Warm regards,Customer Care Team
8/10 Bueno
Charles, Albany
Viaje familiar
30 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and affordable
Charles
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 1 sept. 2023
Dear Charles, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for pleasant and pocket-friendly accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Anderson Inn on your next visit!Warm regards,Customer Care Team
10/10 Excelente
Martina Irene
29 ago. 2023
Martina Irene
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 20 sept. 2023
Dear Martina, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Customer Care Team
2/10 Terrible
Amber
Viaje familiar con niños
27 ago. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
The floors in this motel were so dirty my feet turned black within 2 minutes. I wish that was ab exaggeration. The tub was black and there was soap residue all over the walls of the shower. Never again will i stay here
Amber
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager , el 28 ago. 2023
Dear Amber , we appreciate your positive feedback on our Room amenities & Floor which made your feet dirty. We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager
10/10 Excelente
Heungsu
21 ago. 2023
Le gustó: Limpieza
Heungsu
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 23 ago. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Terrible
Kristina
Viaje familiar, Viaje familiar con niños
21 ago. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel room is dirty. The bed sheets were dirty the manager is also the house keeper and clearly can’t keep up with the work.
Kristina
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 21 ago. 2023
Dear Kristina, we appreciate your positive feedback on our Room amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager
10/10 Excelente
NESTOR
Viaje en pareja
20 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking is excellent. Breakfast very good.
NESTOR
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 21 ago. 2023
Dear Nestor, thank you for letting us know you had a great stay at Best Western Anderson Inn. We're glad our breakfast worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Customer Care Team
2/10 Terrible
Karla
Viaje familiar con niños
20 ago. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Stay away from this hotel! They gave us a room that was obviously used by another guest and was not cleaned by housekeepers. So obvious that the bedding and pillows were undone and had brown stains on them. So nasty and unhygienic. We complained to the manager and had us moved to a different room that was in the exact same condition with strains of hair all over the bed and pillows. We complained the second time and the manager was not willing to move us again or change the bedding because he said there are no housekeepers. Really no words for how disappointing and disgusted on the room condition and the unwillingness of the manager to give us at least clean bedding. This was around midnight and we had no other choice but to ask for beddings and pillow cases and changed them myself with the help of another staff. Also, while I was complaining at the fromt desk, there were 3 other guests that had their rooms in the same conditions as ours. So save yourselves headache and disappointments and book a different hotel!
Karla
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Team Member, el 20 ago. 2023
Dear Karla, we appreciate your positive feedback on our Room facility and staff . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Hotel Team
2/10 Terrible
kimberly anne
Viaje familiar con niños
20 ago. 2023
No le gustó: Limpieza y servicios
Very dirty. I checked in and all our rooms are not cleaned, bed was not made.
kimberly anne
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Care Team, el 23 ago. 2023
Dear Kimberly, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty room conditions that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Customer Care Team