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Opiniones de Hilton Richmond Downtown

4 out of 5
Hilton Richmond Downtown
501 E Broad St, Richmond, VA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 587 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 242 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 83 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 50 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 44 de 1006 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en julio de 2021
Respuesta de John C, el 29 jul. 2021
Thanks for your stay and feedback.

10/10 Excelente

Sean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not like being outside after dark, but you can't do anything about that
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Rachel

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Check in was very quick and easy. Parking was pricy at $41 per night. Valet team was super nice. Room was nicely sized and clean. One odd thing, the bathroom did not have a fan. The beds and pillow are awful. We all had a rough night sleeping and woke up with back pain. Check out was quick and easy.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sheila

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Downtown, payed parking across the street, Valet is too expensive. Overall clean hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Gaurav, el 25 mar. 2024
Good morning, thank you for staying with us at the Hilton Richmond Downtown, we are glad that you enjoyed your stay with us and your feedback with regards to Valet being expensive is well noted though we are competitive with our valet prices in comparison with other downtown hotels and management is reviewing it.

8/10 Bueno

Susan, Quispamsis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I was underwhelmed by the dining options onsite. Restaurant by elevator was very poor quality. The bar/restaurant up front in the lobby was limited in what they offered and it was expensive for what you got (ie tartar did not come with any crisps or bread, lamb lollipops had no potato,pasta,rice or veg accompaniment so just a plate of meat). Also shower/tubs need redoing and some areas could use a paint. Oh and lastly, widows have zero noise reduction it is soooo loud. I was on the 4th floor and could hear peoples shoes on the sidewalk….plus everything else. Was great for what i needed but other people might want this info.
Se hospedó 6 noches en marzo de 2024
Respuesta de Gaurav, el 25 mar. 2024
Thank you for staying with us and for your feedback. We have noted and our Food & beverage team is reviewing your feedback. We look forward to welcoming you back to Hilton Richmond in the not-too-distant future.

10/10 Excelente

Susan, Quispamsis

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Bathroom needed to be cleaned again after I got the room (hair in the tub). Room is getting worn. Bathtub is great but its so old and grungy I wont be using it. Shower enclosure light is broken. Doors and baseboards need paint as they are all scuffed and just don't look clean even if they are. Staff so far has been VERY accommodating and helpful. Top marks!
Se hospedó 1 noche en marzo de 2024
Respuesta de John, el 21 mar. 2024
Susan, thanks for your visit and review. We'll certainly advise houskeeping about your noted items. We hope to see you again soon, and see a better rooms product.

10/10 Excelente

Sara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great restaurants and easy walking distance
Se hospedó 1 noche en marzo de 2024
Respuesta de John, el 21 mar. 2024
sara, thanks for your visit and feedback on our restaurants. Looking forward to the next visit.

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de John, el 21 mar. 2024
Thanks for your visit and 5/5 review.

10/10 Excelente

Jessica

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mickey was the best! Thank you!
Se hospedó 1 noche en febrero de 2024
Respuesta de John, el 29 feb. 2024
Jessica, thanks for your visit and review. We hope to see you soon, and we'll thank Mickey too.

10/10 Excelente

Jeanette

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful, clean hotel with amazing service! Great restaurants and great location.
Se hospedó 1 noche en febrero de 2024
Respuesta de John C, el 21 mar. 2024
Thanks for your visit and positive feedback. Looking forward to your next visit.

10/10 Excelente

Deborah, WALDORF

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de John C., el 29 feb. 2024
Deborah, Thanks for your visit and wonderful review. We hope to see you again soon.

10/10 Excelente

Jason

Le gustó: Servicio y personal y condiciones de la propiedad
Great!
Se hospedó 1 noche en enero de 2024
Respuesta de John C., el 29 feb. 2024
Thanks for your visit and "great" review. We hope to see you again soon.

10/10 Excelente

montoyia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome 👍
Se hospedó 1 noche en enero de 2024
Respuesta de John C, el 31 ene. 2024
Thanks for your visit and feedback, we hope to see you again soon.

10/10 Excelente

Wendy

Se hospedó 1 noche en enero de 2024
Respuesta de John, el 21 mar. 2024
Wendy, thanks for your visit and 5/5 review. We hope to see you again soon.

10/10 Excelente

Sarah

Viaje familiar
Se hospedó 1 noche en enero de 2024
Respuesta de John, el 31 ene. 2024
Sarah, Thanks for your visit and feedback, we hope to see you again soon.

10/10 Excelente

Brett

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de John, el 31 ene. 2024
Thanks for your visit and feedback, we hope to see you again soon.

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very enjoyable stay. Would return when visiting the area in the future.
Se hospedó 2 noches en enero de 2024
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your positive feedback and we are looking forward for your arrival.

8/10 Bueno

Kristy

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We had parked our car in the convention center parking that was located next to the hotel as we would be attending the following day. Our car got broken into and several items were stolen.
Se hospedó 1 noche en enero de 2024
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your feedback. We are sorry to know about your car.

8/10 Bueno

Joseph

Se hospedó 1 noche en enero de 2024
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your feedback score.

10/10 Excelente

Tamatha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de John C., el 31 ene. 2024
Tamatha, Thanks for your visit and feedback, we hope to see you again soon.

10/10 Excelente

Zachary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Place Downtown
Visiting my family for the holidays. The Hilton Richmond Downtown was clean and the staff was very friendly. Even the poor souls who had to work on Christmas day were friendly and helpful! Also, Biscuits and Honey is right around the corner...best fried chicken I have ever had!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your feedback, we are glad that you enjoyed your stay & hope to be of service in future.

2/10 Terrible

Christine

Se hospedó 1 noche en diciembre de 2023
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your feedback score. please do let us know if there is anything we could do to improve the score.

10/10 Excelente

Melissa

Se hospedó 1 noche en diciembre de 2023
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your positive feedback score.

6/10 Aceptable

Mi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
no hot water.
Se hospedó 1 noche en diciembre de 2023
Respuesta de John C, el 31 ene. 2024
Thanks for your visit and feedback. We did replace a hot water holding tank during your last stay, our apologies.

6/10 Aceptable

Tammy

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hard to cancel In emergency situations
Booked to attend a reception, found out the day before that one of my associates tested positive. I called to cancel right after they phoned me. I got the run around from hotels.com stating they had to speak with the manager & to call back tomorrow when at the moment was already pushing it. CG’s fed the room to my husbands name. He checked in & when I arrived they asked me for incidentals payment, he already had keys.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your feedback, please do let us know if there's anything we could assist you with.

8/10 Bueno

jin won

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your feedback score.

10/10 Excelente

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your positive feedback score.

10/10 Excelente

Vera, Mclean

Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gaurav, el 16 ene. 2024
Thank you for your positive feedback score.

6/10 Aceptable

Qifei

Viaje familiar
Le gustó: Condiciones de la propiedad
It’s not a good experience, I wanted to get something for second and third day but no one answered, also I found 2 bugs in the room, those scared us.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Gaurav, el 11 dic. 2023
Thank you for your recent stay, we apologize for the inconvenience caused to you, we have noted your valuable feedback and are determined to improve our services. Thank you, happy holidays.

2/10 Terrible

Lance

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do not stay here, not worth the cost.
You had to run shower for at least 5 minutes before the water would run hot. Air conditioning stopped working in the middle of the night. Front desk was less than helpful with small requests. Much more…. This hotel is simply not worth the price tag. It’s convenient to convention center, that’s it.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Gaurav, el 11 dic. 2023
Thank you for your recent stay, we apologize for the inconvenience caused, your valuable feedback is well noted and we are determined to improve our guest experience. We hope that this doesn't deter for you to book with us in the near future. Happy holidays.

2/10 Terrible

Seyed

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Disappointing room, no wifi? Cold shower. This was one the worst hotel experiences I had. Hilton doesn’t care about guests.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Gaurav, el 11 dic. 2023
Thank you for your recent stay, we apologize for the inconvenience caused, your valuable feedback is well noted and we are determined to improve our guest experience. We hope that this doesn't deter for you to book with us in the near future. Happy holidays.

10/10 Excelente

Richard

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Gaurav, el 11 dic. 2023
Thank you for your positive feedback. Happy holidays.

10/10 Excelente

Quentel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is conveniently located across the street from the convention center. A short walk or Uber to plenty of dining options. Room has high ceilings and a comfortable bed. Apparently they allow pets aa well. I enjoyed my stay. Will book again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Gaurav, el 11 dic. 2023
Thank you for your recent stay and your positive feedback, we are delighted that you enjoyed your stay. Happy holidays.

6/10 Aceptable

Shandrilya

Se hospedó 1 noche en noviembre de 2023
Respuesta de John C, el 15 dic. 2023
Thanks for your visit and review. I'm sorry to see only a "3" and should you wish to discuss further please let us know.

10/10 Excelente

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Diane, thanks for your visit and positive review. We hope to see you again soon.

10/10 Excelente

LATONYA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Latonay, thanks for your visit and "Excellent" review. We hope to see you again soon.

4/10 Malo

Brylye

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Food was overpriced and awful. Waitstaff was incredibly slow. On multiple occasions they were eating bags of chips.
Se hospedó 1 noche en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Brylye, I was disappointed to read your review after a dozen positive ones. My apologies, I'll address with the team. If there is anything we can do to make amends, please reach out at ricrd_gm@hilton.com

10/10 Excelente

Lesley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff and had an enjoyable stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de John C, el 24 nov. 2023
Lesley, thanks for your visit and positive review. We hope to see you again soon.

10/10 Excelente

Keith

Se hospedó 1 noche en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Keith, thanks for your visit and "10" review. We hope to see you again soon.

10/10 Excelente

Lauralyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great facility with really fantastic service. Everyone we ran into from the front desk to housekeeping to room service and valets was super friendly and over the top helpful. That's a game-changer. It's also a perfect spot for theaters, trendy dining, and shopping. Would absolutely choose to stay here again when downtown.
Se hospedó 1 noche en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Lauralyn, thanks for your visit and wonderful review. We hope to see you again soon.

10/10 Excelente

Gokhun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location for the marathon
Se hospedó 1 noche en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Gokhun, thanks for your marathon visit and positive review. We hope to see you again soon.

10/10 Excelente

Jodi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk was very accommodating with our last minute check-in at 4am. Our daughter was in the hospital and we drove from out of state to be with her. They took care of us quickly and with compassion. The shuttle to the hospital was a bonus for us.
Se hospedó 1 noche en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Jodi, thanks for your visit and positive review. I hope all is well from the hospital visit. We hope to see you again soon, but under better conditions.

10/10 Excelente

Xavier

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love the view of the downtown area but my only concern was the lock and doorknob on my bathroom door in my room is broken
Se hospedó 4 noches en noviembre de 2023
Respuesta de John, el 24 nov. 2023
Xavier, thanks for your visit and positive review. We'll investigate the bathroom lock ahead. We hope to see you again soon.

10/10 Excelente

Carolyn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de John, el 24 nov. 2023
Carolyn, thanks for your visit and positive review. We hope to see you again soon.

10/10 Excelente

Shante

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de John C., el 24 nov. 2023
Shante, thanks for your visit and positive review. We hope to see you again soon.

10/10 Excelente

Melissa

Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 24 nov. 2023
Melissa, thanks for your visit and positive review. We hope to see you again soon.

8/10 Bueno

Diane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to theaters, restaurants walkable ,excellent mid evening eating and bar options in hotel. Breakfast spread was great even though you had to pay. Big rooms comfy bed good shower quiet hallways.
Se hospedó 4 noches en octubre de 2023
Respuesta de John C, el 31 oct. 2023
Thanks for your visit and review. We hope to see you again soon.

2/10 Terrible

Mark

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
No cups or coffee in rooms. For the price it is extremely subpar as compared to other facilities. Staff in dining venues are rude and disengaged. The bartender just disappeared. The restaurant for breakfast was poor and staff seemed put out to even provide a table and service. The only friendly staff was the valet. I would expect a much better culture of service. Almost felt like apologizing for even staying there. Worst experience I’ve ever had with Hilton.
Se hospedó 1 noche en octubre de 2023
Respuesta de John C., el 31 oct. 2023
I was sorry to hear of your experience and can certainly attest to better service with our consistent above brand scores. We do have coffee and cups in the dresser, perhaps you missed ? We welcome your call or email to address further. Unfortunately I can't provide either due to their rules.

10/10 Excelente

Lisa

Se hospedó 1 noche en octubre de 2023
Respuesta de John, el 24 nov. 2023
Lisa, thanks for your visit and positive review. We hope to see you again soon.

8/10 Bueno

Kimberly Allen

Se hospedó 2 noches en octubre de 2023
Respuesta de John, el 24 nov. 2023
Kimberly, thanks for your visit and positive review. We hope to see you again soon.