Beautiful hotel if only I could actually enjoy the offerings. At arrival, the valet took a long time to get to me and was greeting cars out of order. After 10 minutes, I idled and unloaded my car then got in line at the valet stand to give them my keys. Check-in was fine, normal. The rooms are nice but I'm starting to see the wear and tear from staying over the past two year. Valet the next morning took 25 min to retrieve my car, even after me sending a text alert from when I was still in my room. They handed off my keys to each other, and I lined up at the stand to ask for my keys so I can get on with my day. The radio in my car was tuned to a station that is not in my presets (I had shut off the audio the night before bc I listen to Bluetooth) and the driver seat was sticky. Who the hell was hanging out in my car, especially when there is a long line at the valet? It made me really uncomfortable and I did self-park for the remainder of my stay. Nice gym, at least I got a good work out in. The bar at fall/line was slow. After 40 minutes of waiting for a wedge salad, I asked the bartender to cancel my order because, well, I need to get on with my day. Now, a week later, I'm seeing that I was charged on my incidentals card (personal card) as well as the pre-pay that was on my company card. So I get to take time out of my day to sort that out. This is my company's designated Richmond hotel but I'm going to get an exception so that I don't ever have to stay here again.