Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 330 de 635 opiniones" "
10 - Excelente
330
Puntuación de 8, es decir, Bueno. Basada en 198 de 635 opiniones" "
8 - Bueno
198
Puntuación de 6, es decir, Aceptable. Basada en 62 de 635 opiniones" "
6 - Aceptable
62
Puntuación de 4, es decir, Malo. Basada en 23 de 635 opiniones" "
4 - Malo
23
Puntuación de 2, es decir, Terrible. Basada en 22 de 635 opiniones" "
2 - Terrible
22
9.0/10
Limpieza
8.8/10
Servicio y personal
8.2/10
Servicios
8.8/10
Condiciones de la propiedad
8.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Luis
Viaje en grupo, Viaje de negocios
31 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente me gustó bastante el ambiente
Luis
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 1 abr. 2024
Thank you Luis for your stay with us, we are glad you enjoyed it. We can't wait to welcome you back again soon!
10/10 Excelente
Maria, Harrisburg
31 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Maria
Se hospedó 3 noches en marzo de 2024
Respuesta de Chris, el 1 abr. 2024
Good Afternoon Maria, We are glad you enjoyed your stay with us and we can't wait to welcome you back again soon!We wish you safe travels.
10/10 Excelente
Luis
26 feb. 2024
Le gustó: Limpieza
Luis
Se hospedó 2 noches en febrero de 2024
Respuesta de Chris, el 27 feb. 2024
Dear Luis,Thank you for your recent stay and we are glad you enjoyed it. We can't wait to welcome you back again soon and wish you safe travels!
10/10 Excelente
Elizabeth
Viaje familiar
24 jun. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lugar agradable
La estancia fue agradable, la adminiatraciòn pendiente y servicial. Todo limpio y en orden. Una vez regrese es mi lugar de hospederia predilecta
Elizabeth
Se hospedó 7 noches en junio de 2021
10/10 Excelente
Cliente verificado
15 feb. 2021
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en febrero de 2021
10/10 Excelente
Malia, Lakewood
Viaje familiar
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great older property with absolutely heavenly beds! Quiet and excellent staff. I would offer a complimentary light breakfast, but can understand why they do not with the Bistro on premise. Lovely pool. Overall solid 8 out of 10. We will return in the future.
Malia
Se hospedó 2 noches en abril de 2024
Respuesta de Chris, el 17 abr. 2024
Thank you for your stay and we are so glad you enjoyed it, we hope to make your next stay a 10 out of 10.We wish you safe travels!
10/10 Excelente
Amanda
Viaje familiar
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would revisit.
Amanda
Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 17 abr. 2024
Thank you for your stay with us, and we are glad you enjoyed it. We can't wait to welcome you back again soon.
10/10 Excelente
Joanne
Viaje en pareja
9 abr. 2024
Very nice staff. Clean. Quiet.
Joanne
Se hospedó 4 noches en abril de 2024
Respuesta de Chris, el 9 abr. 2024
Hi Joanne, We are glad you enjoyed your stay with us, can't wait to welcome you back again soon!
10/10 Excelente
Robert, Mesa
Viaje en pareja
8 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is very nice… Although the elevator could use a rehab, but in general, the rooms are clean the staff is excellent and I would stay there again
Robert
Se hospedó 3 noches en marzo de 2024
Respuesta de Chris, el 9 abr. 2024
Hi Robert,Thank you for your recent stay with us and we are glad you enjoyed it. In regards to the elevator, we will be removing the carpeting from the elevator, and putting down new flooring in their as well as the fitness center. We hope on your next visit you will see the new elevator flooring.We can't wait to welcome you back again soon!
6/10 Aceptable
christopher
1 abr. 2024
christopher
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 22 abr. 2024
Dear Christopher, Our team is extremely sorry that we fell short of the experience we strive to offer our guests. We will utilize your feedback to improve the experience we offer.We wish you safe travels and hope you will reconsider staying with us again in the future.
8/10 Bueno
Xu
24 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Xu
Se hospedó 1 noche en marzo de 2024
Respuesta de Chris, el 27 mar. 2024
Dear Xu, We are glad you enjoyed your stay with us and sincerely appreciate you choosing us for your stay.We hope to welcome you back again soon and hope we can make your next stay a 5* experience.
10/10 Excelente
Karen
Viaje familiar
18 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
FRONT DESK STAFF was EXCELLENT!!! The young man there could not do enough for us. The bartender was amazing as well Saturday night. They made the stay very welcoming.
Karen
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 18 mar. 2024
Thank you for your recent stay, we are delighted to hear that our team was able to take care of you during your stay.I will be sure to let the team know how much you enjoyed their service.We can't wait to welcome you back again soon and wish you safe travels!
10/10 Excelente
Michael
Viaje de negocios
20 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and updated.
Michael
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 21 feb. 2024
Thank you for your recent stay, we are glad you enjoyed it and can't wait to welcome you back again soon!
10/10 Excelente
Mackenzie
Viaje en pareja
19 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here for a night with my boyfriend and we both enjoyed our stay. Room was clean and looked better then the pictures. As well as the lobby. Must of been renovated recently. Only downside is breakfast wasn’t included and the tv in our room was on the dresser bedside the bed which made it hard to watch tv together. The blanket had a few stains on it so we didn’t use it.
Mackenzie
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 19 feb. 2024
Dear Mackenzie, Thank you for your recent stay with us and we are so glad to hear that you and your boyfriend enjoyed your stay with us. I'm sorry that you were not aware that breakfast was not included. At Courtyard, our breakfast is available for purchase as it is made to order. While we know there are other properties that offer complimentary breakfast, (properties I may have worked for in the past), I can tell you that the care and quality that goes into our breakfast makes it well worth it, as well as offering many of Starbucks signature beverages. In the future, we do offer package rates that include breakfast for 2. I have conveyed your comments regarding the blanket in the room to our housekeeping team so they may address that and sincerely apologize for this. Thank you again for your recent stay and we can't wait to welcome you back again soon.
2/10 Terrible
Riva
Viaje en pareja
16 feb. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
I did not like the fact that you charged my account up front. And you also put an additional hold of $250 without telling me prior and it overdrew my account. And I am a member and had to prove that I was a member before. You would give me a little bag with goldfish and water that's ridiculous
Riva
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 16 feb. 2024
Dear Riva, Thank you for you recent stay and please accept my apologies for you not seeing the inforamtion regarding our incidental holds. We have our policy regarding the additional "250 incidental" in a follow up email after you book, that email was sent to you on 2/2/2024 at 10:04PM when you booked. In addition all hotels will require authorization for room tax and anticipated incidentals when you check in, whatever is not used of this authorization falls off 5-7 business days after departure which is determined by your financial institution. In regards to your Marriott Bonvoy membership information, as you booked through Expedia, it would not relay that information to us, which you would need to provide that to our front desk. We are sorry that you did not like our Bonvoy Welcome Gift, however it's a nice touch that many of our Bonvoy Members enjoy. I'm not sure how can better communicate this information to our guests, but will keep this in mind for the future, however we have taken every step in relaying this information to our guests prior to their arrival to ensure they can plan for this. Again please accept our apologies for you not seeing this prior to your arrival and we wish you safe travels.
10/10 Excelente
Stacy
Viaje en pareja
12 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was very nice from check in to check out.
Stacy
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 12 feb. 2024
Good Evening Stacy,Thank you for your recent stay we are so glad you recognized our teams efforts during your stay.We sincerely appreciate you for staying with us and can’t wait to welcome you back again soon!Wishing you safe travel.
10/10 Excelente
Anthony
4 feb. 2024
Anthony
Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 22 mar. 2024
Anthony, Thank you for your recent stay with us and we are glad you enjoyed it.We can't wait to welcome you back again soon!
10/10 Excelente
Sherri
Viaje familiar
18 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really like the location which is close to U of R. Very friendly check in with Brandon.
Sherri
Se hospedó 1 noche en enero de 2024
Respuesta de Chris, el 19 ene. 2024
Hi Sherri, Thank you so much for your stay with us and we are glad you enjoyed our hotel and our convenience to U of R. In addition, thank you for your comments about Brendan, we think Brendan is pretty awesome. We hope to see you again soon, and wish you safe travels!
10/10 Excelente
James
Viaje familiar
31 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was courtious and helpful and the room was clean and comfortable.
James
Se hospedó 5 noches en diciembre de 2023
Respuesta de Chris, el 2 ene. 2024
Dear James,Thank you for your recent stay with us and your positive comments about our team. We are glad you enjoyed your stay with us and can't wait to welcome you back again soon!
10/10 Excelente
Angela
Viaje en pareja
25 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Angela
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 26 dic. 2023
Dear Angela, Thank you for your recent stay with us and we are glad you enjoyed it. We can't wait to welcome you back again soon!
10/10 Excelente
Alan
Viaje en pareja
18 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable stay for a quick trip out to Univ of Rochester.
Alan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 18 dic. 2023
Dear Alan, Thank you for your stay with us, and we are glad you enjoyed it. We can't wait to welcome you back again soon!
10/10 Excelente
Cliente verificado
Viaje de negocios
17 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 18 dic. 2023
Thank you for your recent stay with us, and we are so glad you enjoyed it. We can't wait to welcome you back again soon!
10/10 Excelente
Shanna
Viaje familiar
16 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Shanna
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 18 dic. 2023
Dear Shanna,Thank you for your recent stay with us, and we are so glad you found us to be a10.We can't wait to welcome you back again soon and wish you safe travels.
10/10 Excelente
edward
8 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
edward
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chris, el 11 dic. 2023
Dear Edward,Thank you for your recent stay with us, and we are glad you enjoyed it. We can't wait to welcome you back again soon!
8/10 Bueno
Andrea
Viaje de negocios
4 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Andrea
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chris, el 11 dic. 2023
Dear Andrea, Thank you for your recent stay with us. We hope we have another opportunity to make your next stay a 10.We wish you safe travels and can't wait to welcome you back again soon!
10/10 Excelente
Jon
3 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A happy place
Amazing
Jon
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 11 dic. 2023
Dear Jon,Thank you for your recent stay with us, and we are glad you found us to be a "A happy place". We can't wait to welcome you back again soon!
10/10 Excelente
Betty, Jamesville
22 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Betty
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 23 nov. 2023
Good Morning Betty!Thank you for your recent stay, and we are glad you enjoyed it.We wish you safe travels and Happy Thanksgiving!
10/10 Excelente
Karl
18 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Karl
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chis, el 20 nov. 2023
Dear Karl, Thank you for your recent stay with us, and we are glad you enjoyed it. We wish you safe travels and we can't wait to welcome you back again soon!
8/10 Bueno
Desiree
15 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Desiree
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 17 nov. 2023
Thank you for your recent stay, we hope that we can make your next stay a 5* stay.We can't wait to see you again and wish you safe travels!
10/10 Excelente
Ryan
10 nov. 2023
Ryan
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 14 nov. 2023
Dear Ryan, Thank you for your recent stay, and we are glad you enjoyed your stay.We can't wait to welcome you back again soon!
10/10 Excelente
praveshika
27 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Airport is close
praveshika
Se hospedó 4 noches en octubre de 2023
Respuesta de Chris, el 27 oct. 2023
Dear Praveshika, Thank you for your recent stay, and we are glad you enjoyed it. We hope you enjoyed the breakfast this morning, and please let us know if we can do anything else to assist you prior to your shuttle. We can't wait to welcome you back again soon!
6/10 Aceptable
Christopher
22 oct. 2023
Christopher
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 14 nov. 2023
Dear Christopher, Thank you for your recent stay, and we are extremely sorry that we could not make your stay a 5* experience. We hope that you will reconsider staying with us again, to give us another opportunity to provide an exceptional experience.
10/10 Excelente
Josh
Viaje en pareja
22 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is very nice.
Josh
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 23 oct. 2023
Josh, We are glad you enjoyed your stay with us and can't wait to welcome you back again soon!
4/10 Malo
Nancy
21 oct. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Specifically chose this location because it had an on site restaurant I could have dinner. I was being dropped off and we would have no vehicle. As I was checking in, I was told that there would be no food service available. I think I should have received notice about that before arrival.
Nancy
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 23 oct. 2023
Dear Nancy, Thank you for your feedback regarding our Bistro, and please accept our sincere apologies for the Bistro not being open during the evening during your stay. I have communicated your concerns with the food and beverage manager in regards to this. Our team would have been happy to bring you to a restaurant within the 3 mile radius of our hotel and I apologize this was not communicated to you. Please know we will utilize your comments to improve the experience we offer our guests
10/10 Excelente
Jonathan William Harrison
Viaje de negocios
18 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jason was excellent and the property was clean and well kept.
Jonathan William Harrison
Se hospedó 2 noches en octubre de 2023
Respuesta de Chris, el 20 oct. 2023
Jonathan, Thank you for your recent stay with us, we are glad you enjoyed it. We will be sure to share your comments with Jason in our Bistro and we are glad he took care of you during your stay.We can't wait to welcome you back again soon.
6/10 Aceptable
Anil
15 oct. 2023
Anil
Se hospedó 2 noches en julio de 2023
Respuesta de Chris, el 20 oct. 2023
Dear Anil, Thank you for your recent stay, and we are extremely sorry that we did not meet the expectations that our team strives to provide our guests with. We hope you will reconsider staying with us again in the future and wish you safe travels.
6/10 Aceptable
Paul
8 oct. 2023
There was a stain on the wall in the bathroom. It was gross. It was right by the toilet paper. We both know what that is. So gross.
Paul
Se hospedó 1 noche en octubre de 2023
Respuesta de Chris, el 9 oct. 2023
Dear Paul, Please accept our sincerest apologies for the stay you encountered, it is certainly not the experience that our team strives to provide our guests with. I have shared your comments with our housekeeping leadership and know that they will use the comments you provided to improve the experience we offer our guests. We wish you safe travels and hope you will reconsider staying with us again in the future
10/10 Excelente
Chelsea
25 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay. Quiet, clean, staff were all very friendly, polite and helpful. Bed was comfortable, good water pressure in the shower. Didn’t smell bad. Price was great. That’s pretty much all I’m looking for in a hotel stay! I’ll stay there again when I am back in the area.
Chelsea
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 26 sept. 2023
Thank you for you recent stay and we are glad you enjoyed it. We can't wait to welcome you back again soon, and wish you safe travels!
4/10 Malo
Todd
Viaje familiar
24 sept. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The Jacuzzi has been filled in and tiled over! The pool is cold. Not what you would expect from a Marriott Hotel. Other than that, the staff was very friendly, and the rooms are updated, very nice and clean.
Todd
Se hospedó 2 noches en septiembre de 2023
Respuesta de Chris, el 26 sept. 2023
Our apologies that the jacuzzi was filled over in 2019. We have removed any advertisement of our jacuzzi from our webpage as well as our travel partners webpage, however our signage in the hotel still lists it, as we are awaiting for our new signage package. We apologize that you were not happy based on this and hope you will reconsider staying with us again. We wish you safe travels.
4/10 Malo
Jenna
23 sept. 2023
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property was very outdated. Needs to be sold of updated—does not fit in with the “regular” courtyard hotels.
Jenna
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 26 sept. 2023
We are extremely sorry that you were not happy with your stay. Our team will use the comments you provided to improve the experience we offer our guests. We hope you will reconsider staying with us again and wish you safe travels.
8/10 Bueno
David
Viaje en pareja
18 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Courteous staff, truly understand customer service
David
Se hospedó 2 noches en septiembre de 2023
Respuesta de Chris, el 26 sept. 2023
We are glad you enjoyed your stay with us and will share your comments with our team. We can't wait to welcome you back again soon.
10/10 Excelente
Erin
Viaje en pareja
12 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was the perfect place to stay for a one night stay for us
Erin
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 12 sept. 2023
Erin, Thank you for your recent stay and your kind words. We are glad you enjoyed it and can't wait to welcome you back again soon. Wishing you safe travels!
10/10 Excelente
Becky
9 sept. 2023
Becky
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 29 sept. 2023
Thank you for your recent stay, we are glad you enjoyed it. We can't wait to welcome you back again soon!
10/10 Excelente
Cliente verificado
Viaje familiar
5 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 5 sept. 2023
Thank you for your stay, we are glad you enjoyed it and can't wait to welcome you back again soon!We wish you safe travels.
8/10 Bueno
Jodi
Viaje familiar
4 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay.
Jodi
Se hospedó 2 noches en septiembre de 2023
Respuesta de Chris, el 5 sept. 2023
Jodi, Thank you for your recent stay, we are glad you enjoyed it, please let us know what we can do to make your next stay a 5* stay.We wish you safe travels and can't wait to welcome you back again soon!
10/10 Excelente
Matthew
4 sept. 2023
Matthew
Se hospedó 1 noche en septiembre de 2023
Respuesta de Chris, el 26 sept. 2023
Thank you for your recent stay, we are glad you enjoyed your time with us. We can't wait to welcome you back again soon!
10/10 Excelente
Phillip
30 ago. 2023
Phillip
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris, el 26 sept. 2023
We are glad you enjoyed and can't wait to welcome you back again soon!
10/10 Excelente
Lawanda
Viaje de negocios
29 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dining options
Lawanda
Se hospedó 6 noches en agosto de 2023
Respuesta de Chris, el 30 ago. 2023
Dear Lawanda, We are happy you enjoyed your stay with us and we can't wait to welcome you back again soon!
10/10 Excelente
Daniel
Viaje familiar
29 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, clean hotel with friendly staff.
Daniel
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris, el 29 ago. 2023
Thank you for your recent stay, and we are glad you enjoyed it. We can't wait to welcome you back again soon!
10/10 Excelente
Laurel
28 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Laurel
Se hospedó 1 noche en agosto de 2023
Respuesta de Chris, el 29 ago. 2023
Thank you for your recent stay and we are glad you enjoyed your time with us.We can't wait to welcome you back again soon!