The hotel room was beautiful, location great, not far from central, a 5-10 min drive, 35 min walk. However the room was very cold, 2 members of staff came up to check the heating, first time I was told room would take 20 min to heat up, second member of staff said it could take up to an hour. I wanted them to change my room, I was offered a spare blanket which I refused, considering how much I paid, the least I could expect was for the room to be warm. One of the male employees was rude, eventually I had my room changed, this one was exactly the same as the last. In their defence I was provided with a portable heater.