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Opiniones de SureStay Plus Hotel by Best Western Sacramento Cal Expo

2.5 out of 5

Opiniones

5.0
Puntuación de 10, es decir, Excelente. Basada en 200 de 1198 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 149 de 1198 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 162 de 1198 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 212 de 1198 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 475 de 1198 opiniones" "

5.0/10

Limpieza

5.8/10

Servicio y personal

4.8/10

Servicios

5.0/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jesus

Le gustó: Limpieza
Muy bien
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Jesus,We appreciate your feedback and are pleased to hear that you had a good experience at our hotel. If you have any additional comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

Carlos

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
No
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 4 jul. 2023
Hello Carlos, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Kevin

Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 5 jul. 2023
Hello Kevin,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza
Que ya no había desayuno cuando baje
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 6 feb. 2023
Hello Monica,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Aceptable

Yamileth

Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2023
Respuesta de Manager, el 7 mar. 2023
Hello Yamileth,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Aceptable

Ernesto

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel viejo
Respuesta de Manager, el 11 ene. 2023
Hello Ernesto, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Este hotel es uno de los mejores de todos en los que me he hospedado,,exelente servicio.👍👍👍
Se hospedó 1 noche en noviembre de 2022
Respuesta de Eliza , el 26 nov. 2022
Thank you .

2/10 Terrible

MONICA

No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 20 nov. 2022
Hello MONICA,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excelente

Diana Estefanía

Se hospedó 1 noche en noviembre de 2022
Respuesta de Manager, el 5 feb. 2023
Hello Diana Estefana,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Bueno

Ingris

Le gustó: Servicio y personal
No le gustó: Limpieza
Esta muy sucio afuera al rededor de las agitaciones y apesta a mariguana 😢😢😢😢
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 27 jul. 2022
Hello Ingris, We appreciate the comments, especially with regards to your opinion of our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 13 jun. 2022
Hello Joseph, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excelente

Israel

Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 5 sept. 2022
Hello Israel, On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

2/10 Terrible

Natdiechka, Marysville

Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 12 ago. 2022
Hello Natdiechka, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Malo

Omar

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
se salia el aguan de la regadera ,cortina de baño sucia , wc tapado habitacion suciay requiere mantenimiento
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 16 ene. 2022
Thank you for your review and comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.

4/10 Malo

Jose

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
No servia la tv estuve 2 noches y no cambiaron las sábanas ni toallas
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 12 ene. 2022
Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

2/10 Terrible

Rafael

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 31 mar. 2022
Hello Rafael, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Malo

Adrian

Viaje en grupo, Viaje en pareja, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Las recámaras muy mal estado y peor que usan el nombre de bets wéstern hotel la verdad muy mal
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 28 dic. 2021
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

6/10 Aceptable

Job Sanchez

Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager, el 16 mar. 2022
Hello Job Sanchez, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

6/10 Aceptable

María de Jesús

Viaje de negocios
No le gustó: Limpieza y servicio y personal
De la limpieza no fue la mejor. El piso estaba sucio. Y el microondas igual manera. Además de las toallas para bañar pocas y súper manchadas y viejas.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 3 dic. 2021
Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Juan

Viaje en pareja, Viaje familiar
No le gustó: Servicio y personal y servicios
No me dieron la habitación.... dijeron no habia disponibilidad.... !!!
Se hospedó 1 noche en noviembre de 2021
Respuesta de Front Desk, el 20 nov. 2021
Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.

6/10 Aceptable

Roberto

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de Manager, el 18 nov. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decepcionado
Es terrible muy sucio demasiado ruido no te limpian la habitación no hay higiene
Se hospedó 3 noches en octubre de 2021
Respuesta de Manager, el 31 oct. 2021
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Oscar

No le gustó: Limpieza y servicio y personal
Muy muy malo
Pésimo hotel atención muy sucio toallas sucias bañera sucia pienso q el huésped anterior salío y sin limpiar me metieron a mi
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 18 oct. 2021
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Aceptable

Viviana

Se hospedó 2 noches en julio de 2021
Respuesta de Manager, el 28 oct. 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 24 jun. 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2/10 Terrible

Joralyn

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Joralyn, We are sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a positive experience with us.

10/10 Excelente

Ernest Hwee Kiong, Mountain View

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay. There was free parking. I had a room on the upper floor with a king size bed. It was clean and comfortable. Even though the other guests were having fun and a little noisy in the day, which was expected, but it was quiet at night. The free breakfast was great: cereal and milk, make your own pancakes, toasts, fruit, juice and coffee, eggs and sausages, etc. The front desk staff members who checked me in and out were friendly. I would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Ernest Hwee Kiong,We are delighted to hear that you enjoyed your stay with us, especially the complimentary parking and breakfast offerings. We're glad you found your room clean and comfortable. Our team will be pleased knowing their service was appreciated. Should your travels bring you back to the area, we look forward to welcoming you again.

8/10 Bueno

Merissa

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Care Team, el 18 abr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Dewitt

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
Homeless people eat breakfast here daily.this is the worst sure stay ever.paid cash and tried to leave early and they didn’t have cash on hand. Breakfast is very sorry.
Se hospedó 12 noches en abril de 2024
Respuesta de Manager, el 18 abr. 2024
Hello Dewitt, We take all guest feedback seriously and will address this matter with our team to ensure a better experience for all guests in the future. Thank you for sharing your concerns with us.

6/10 Aceptable

LENA

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
The room was very clean and the staff was helpful and kind. But the hot tub was not working (the main reason I chose this hotel), the grounds outside of the rooms were littered with trash, and someone started blaring extremely loud music just before 8am and it didn't stop until after I had checked out.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 20 abr. 2024
Hello LENA,We appreciate your positive feedback about our cleanliness and helpful staff. We're sorry to hear about the issues you experienced with the hot tub, grounds, and noise disturbances. Your feedback is valuable in helping us improve our services moving forward.

10/10 Excelente

Regino

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Regino,I apologize that the breakfast did not meet your expectations during your stay. Your feedback is valuable in helping us improve our services. We appreciate your review and hope to welcome you back in the future for a better experience.

2/10 Terrible

Josephine

Viaje en pareja, Viaje con mascota, Viaje familiar
I didn’t like the fact that I was not given my deposit back. The housekeeper checked the room. She came back. The manager asked another girl to give it a second I she went and checked it came back and told the manager it was fine then he decided to go there and he goes to the windowsill, and rubs his fingers across the sliding part of the windowsill and pulls it out and says oh you’ve been smoking in here now I know that the housekeepers don’t clean the windowsills every time they clean the room so of course it’s gonna be dirty and I am not a smoker so for him to tell me I smoked in the room because he wiped his fingers on the windowsill is not a reason to keep my money and I’m very highly upset and I will give you guys a bad name and bad reviews. Every chance I can get for that property Other than that, I love seeing it sure stay, but I would like somebody to look into this because I do want my money back. That’s very unacceptable.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 16 abr. 2024
Hello Josephine, We appreciate your feedback and are disappointed to hear about your experience. Please kindly reach out to our management team directly to address your concerns regarding your deposit. We strive to ensure all guest interactions are handled professionally and respectfully. Thank you for bringing this matter to our attention.

8/10 Bueno

RUSSELL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property and staff were AWESOME.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Hello RUSSELL,We're delighted to hear that you enjoyed our property and experienced great service from our staff. Your feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 Bueno

ilya

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Staff should smile more and know how to do all paperwork. Checking in on first day was a big hassle and had to wait in lobby for my sister in law to arrive around 7 pm to get settled in a room. The next person that came into work that day checked in with me and stated oh my God she was so upset that I had to wait that long to get into a room she made sure everything was taken care of.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello ilya,We appreciate your feedback regarding your check-in experience. We always strive to provide efficient service and will address your concerns with our team. Your comfort and satisfaction are important to us, and we will use your comments to improve our guest experience.

10/10 Excelente

Keyla

Le gustó: Servicios y condiciones de la propiedad
Great customer service!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Keyla,We appreciate your kind words about our customer service. Your feedback is invaluable to us as we constantly strive to exceed our guests' expectations. Please feel free to reach out to our management team with any further comments or suggestions.

4/10 Malo

Natasha

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Would not recommend and worse the checkin staff was quite rude.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Natasha, We're sorry to hear about your experience and appreciate your feedback. Your comments will be shared with the team for their awareness and improvement. If you'd like to discuss your stay further, please contact our management. Thank you for bringing this to our attention.

10/10 Excelente

Edith

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen servicio muy amables me gustó mucho el orden la limpieza de los cuartos y tranquilidad definitivamente lo recomendaría y los visitaré otra vez muy pronto muchas gracias.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Edith,We are thrilled to hear that you enjoyed your stay with us! Providing exceptional service, cleanliness, and tranquility is our top priority. We appreciate your recommendation and look forward to welcoming you back soon.

4/10 Malo

Anna

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This property is ok if you need a quick, cheap 1 night stay. The breakfast is very limited and the way it is served is not sanitary. The handicap room is not ADA compliant. The room flooded 3 times and the maintenance person had no clue how to fix it or what to do. Night front desk clerk is extremely rude and management does not care. Gap in the door makes it extremely noisy to sleep.
Se hospedó 13 noches en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Anna,We appreciate you sharing your experience with us. Our team values all feedback to better serve our guests. For any ADA compliance concerns, we recommend reaching out to the management directly for further assistance. Thank you for staying with us, and we hope to welcome you back in the future.

10/10 Excelente

Briana

Respuesta de Manager, el 24 mar. 2024
Hello Briana,We are delighted to hear that you had a wonderful stay at our hotel! Should you have any additional feedback to provide, please do not hesitate to contact us directly. We look forward to welcoming you back in the near future!

10/10 Excelente

Sabrina

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 7 noches en diciembre de 2023
Respuesta de Manager, el 22 mar. 2024
Hello Sabrina,We are delighted to hear that you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please don't hesitate to reach out to us so we can address them accordingly. Your satisfaction is our top priority!

8/10 Bueno

KURT

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 5 abr. 2024
Hello KURT, We appreciate you taking the time to share your experience with us. If there's anything we could have done to make your stay even better, please feel free to reach out to us. We hope to welcome you back soon for an even more enjoyable stay!

6/10 Aceptable

Joe

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal y condiciones de la propiedad
Room 127 refrigerator not working. Hot tub not working. Other wise perfect
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 16 mar. 2024
Hello Joe, We regret to learn of the inconveniences you experienced during your stay in Room 127. We appreciate your feedback and will address the issues mentioned promptly. We hope you enjoyed the other aspects of your stay and consider visiting us again.

4/10 Malo

Roman

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
The design of the rooms is very pleasant and modern. The free wifi connection was reliable and fast. However, there were signs that the room was not properly cleaned after previous visit - hair in the shower, sticky spots on the floor, etc.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Roman, We are glad to hear that you found our room design pleasant and enjoyed our reliable wifi connection. We appreciate your feedback regarding the cleanliness issue you experienced, and we have shared this with our housekeeping team for their review and improvement. Your comments are valuable to us as we strive to provide a comfortable stay for all our guests.

6/10 Aceptable

Manuela 'Nena', OTHER

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
reception area is very unappealing, needs serious updating/remodeling. No bathroom access in hotel lobby, had to drive to a nearby place to use restroom. Once in room, beds were comfortable. Shower water is low pressure. An average place for the price. Grounds are decent looking. Staff was ok to deal with.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 9 mar. 2024
Hello Manuela 'Nena', Thank you for providing feedback on your recent stay. We appreciate your comments about our comfortable beds and decent grounds. We also value your input on areas that may need improvement, such as the reception area and shower water pressure. Your insights will be shared with our team for consideration.

4/10 Malo

Mark

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The tv and internet was down plus there was a draft under door but everthing was fine
Se hospedó 1 noche en marzo de 2024
Respuesta de Jpetrow , el 4 mar. 2024
Thank you

10/10 Excelente

Moges

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Manager, el 1 mar. 2024
Hello Moges,We're delighted to hear you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

4/10 Malo

Jeffrey Mckay

No le gustó: Limpieza, servicios, condiciones de la propiedad
No hot water. A/C stunk and really worked. They were very slow when bringing the food out for breakfaat. They were very unorganized. When I got there they sent me too a room that wasn't made up. Then they sent me too a room that was occupied. I was too tired to go to another hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 feb. 2024
Hello Jeffrey Mckay, We value your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope you will consider staying with us again in the future.

10/10 Excelente

Yolanda, Oakland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It did the job
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Yolanda,We appreciate you taking the time to share your feedback with us. We strive to provide a satisfactory experience for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Excelente

Yolanda, Oakland

Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Yolanda,We are delighted to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you need any assistance in the future.

10/10 Excelente

Ali

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really enjoyed my stay here. The property was clean and quiet. It was so easy to catch an uber down the street to the mall and shopping centers. Very convenient location and the price was not bad. The rooms were well kept too.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager, el 20 feb. 2024
Hello Ali,We are delighted to hear that you had a pleasant stay with us. It's great to know that you found the property clean and quiet and enjoyed the convenient location for local amenities. Our team strives to maintain the rooms to a high standard for all our guests to enjoy their visit to the fullest. Thank you for your kind feedback!