Friendly service and comfortable bed. While we called ahead to let the staff know of our late arrival, the room was not heated at all before we arrived. It was quite cold. The heating unit didn't work well. A manager came up and after raising the temperature to 78 degrees, and waiting several minutes, we could get some heat. Later, when I lowered the thermostat to 73 degrees, the air came out cold again. That was the main problem that we faced. The only other disappointment was the inability to get any breakfast "to go" food. Since we had to leave before breakfast started, we were unable to get even a piece of fruit or anything to take with us to the airport. It would have been nice if we could have had something to eat. Other than that, the staff was pleasant, the room was clean, and we were able to sleep well.