Recepción

Opiniones de Fairfield Inn & Suites by Marriott Sacramento Airport Natomas

2.5 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 546 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 318 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 80 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 31 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 25 de 1000 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Richard

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
en su lobby
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 11 feb. 2024
Lamento saber que tuvo problemas durante su estadía con nosotros. Estamos renovando el lobby y tratamos de que no afecte la estadía de sus huéspedes. Lamento que haya perturbado tu estancia.Ojalá te quedes nuevamente una vez que se compita a fin de mes. Estoy seguro de que verás la mejora.Atentamente,

10/10 Excelente

Xochitl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 14 dic. 2023
Thank you for the perfect score. Glad you enjoyed your experience with us.

10/10 Excelente

Miriam

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 5 jul. 2023
We really appreciate receiving your positive feedback. Glad you enjoyed your experience with us.Thanks for staying.

8/10 Bueno

Kebin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bueno
Agradable. Las camas no fueron muy comodas, parece tamaño full y no queen. Sin embargo el lugar esta limpio, el personal fue amable y el check in bastante rapido.
Se hospedó 1 noche en marzo de 2021

6/10 Aceptable

Laura

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Bien con detalles
El hotel en general esta bien aunque con detalles en el mobiliario deben cambiarlo ya por que está en condiciones poco presentable
Se hospedó 1 noche en abril de 2019

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay. Very peaceful!
Se hospedó 1 noche en marzo de 2019

10/10 Excelente

Jody

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean property!
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for your comments and hope to see you back soon.Safe Travels

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very clean and safe
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 13 mar. 2024
We're thrilled to receive your high praises! Thank you for taking the time to leave your feedback for other travelers. I will take great pride in sharing your nice sentiments with the staff. We hope to see you back in Sacramento soon!Safe travels!

4/10 Malo

Beverly

No le gustó: Servicios y condiciones de la propiedad
Renovation was noisy and made lobby area inaccessible. Very inconvenient.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 19 feb. 2024
We're sorry to hear about the frustrations that kept you from enjoying your stay. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.

10/10 Excelente

Jason

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 22 mar. 2024
Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

4/10 Malo

Dayre, CHICAGO

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 16 feb. 2024
Looks like we didn't "Wow" you on this trip. We always try our best to maintain our service and quality, but please visit again soon. We are making great upgrades and will be fully renovated soon. Safe travels!

4/10 Malo

Jason

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We arrived late. Hotel was under construction and was dirty. Receptionist was not friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 13 feb. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.As you mentioned, we are undergoing a renovation which can be chaotic. I apologize, again, that this came as a surprise. We are nearing the end of the renovation and hope you choose to stay with us again to see the positive changes.Sincerely,

6/10 Aceptable

Karen

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
There was no indication prior to arrival that they were going through a substantial remodel and didn't have an available lobby. The breakfast is temporarily in two guest bedrooms, worst ever experienced. They served cheap microwave burritos (no options without pork or meat), cerael without milk, and bagels with no butter or cream cheese. The room was lovely, would just expect communication and compensation for the temporary compromises to quality you expect from Fairfield due to remodel.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 8 ene. 2024
I sincerely apologize for the issues that you experienced during your visit. It sounds like there were some communication breakdowns with our team and I can assure you that these will immediately be addressed. Thank you for taking the time to leave your comments.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great airport hotel
After a long day of travel, they picked me up at the airport and checked me in quickly so i could just fall asleep
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 28 dic. 2023
Thanks for your review regarding your recent stay. It’s always a pleasure to hear when a guest finds our amenities to be excellent. We look forward to welcoming you back soon.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 29 dic. 2023
We're so glad you enjoyed your stay and appreciated the great value we offer. Thank you for taking the time to leave your comments and we'll look forward to seeing you the next time you're in Sacramento.

8/10 Bueno

Tara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable room; noisy neighbors
New or remodeled, and very clean property. Room was comfortable, but the noise from other rooms was terrible.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 26 dic. 2023
We always welcome honest feedback from our guests and are continuously looking for new ways to go above and beyond. Thank you for taking the time to share your thoughts and we hope you'll stay with us the next time you are in Sacramento.

6/10 Aceptable

Guy

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 11 feb. 2024
Thank you for taking the time to score your stay.

10/10 Excelente

Nicole

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, friendly, convenient place to stay
We stayed one night as a layover between flights. I chose this hotel because it has a free airport shuttle and breakfast. This hotel stood apart from others with these amenities because it was recently remodeled and rated as very clean. The reviews are correct. It is very clean and the quality remodel has made it very modern. The beds and bedding were very comfortable. All the staff that I dealt with were very friendly and accommodating. The breakfast was very good with many options. Outside dining options are limited.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 20 dic. 2023
We're so glad that you enjoyed your 1-night layover with us. The hotel staff works hard to provide the best service to all of our guests and we so appreciate getting nice feedback from our guests. We're glad the breakfast was to your liking and that we could provide service and quality that is a step up from the norm. Hope you'll be back soon!

8/10 Bueno

J. Daniel, Canfield

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay…
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 19 dic. 2023
Thank you for your response and feedback about your recent stay with us. We are very happy to hear that we were able to meet your expectations and that you were very satisfied. We hope that we will be your first choice for future visits to the Sacramento area.

10/10 Excelente

DENISE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 18 dic. 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Aceptable

Lynn, Winnetka

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Friendly service and comfortable bed. While we called ahead to let the staff know of our late arrival, the room was not heated at all before we arrived. It was quite cold. The heating unit didn't work well. A manager came up and after raising the temperature to 78 degrees, and waiting several minutes, we could get some heat. Later, when I lowered the thermostat to 73 degrees, the air came out cold again. That was the main problem that we faced. The only other disappointment was the inability to get any breakfast "to go" food. Since we had to leave before breakfast started, we were unable to get even a piece of fruit or anything to take with us to the airport. It would have been nice if we could have had something to eat. Other than that, the staff was pleasant, the room was clean, and we were able to sleep well.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 18 dic. 2023
We're sorry to hear about the frustrations that kept you from enjoying your stay. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.Safe travels.

10/10 Excelente

Raymond

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
10⭐️⭐️⭐️⭐️⭐️
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 11 dic. 2023
Thanks for the perfect score! Glad you enjoyed your time with us and look forward to serving you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent stay
Almost got into an accident because the 3rd party pick up driver assumed a car was going to stop for us. Hotel was clean. Staff was courteous. There were renovations going on. Conveniently located across a Black Bear Diner.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 11 dic. 2023
Thank you for taking the time to review your experience. Hope you will come again when your travel brings you to the Sacramento area.

6/10 Aceptable

MAKIE

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 11 dic. 2023
Thank you for taking the time to submit a score

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Thank you for taking the time to score your stay. We look forward to seeing you again.

10/10 Excelente

Monica, Newark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean room, friendly staff what more can you ask for? Erik at front desk was awesome and so easy going
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Thank you for sharing your experience. It' so good to hear that you were satisfied and had all your needs met. We appreciate your comments towards Erik and will be happy to share your kind words. We hope to see you back here in the future.

8/10 Bueno

Alberto

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
Thank you for the score for your stay. We love hearing from our satisfied guests and appreciate your business. Hope you'll be back soon.

10/10 Excelente

Richard, Cambria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Impressed! Spotlessly clean room. Everything looked new, including bedding to bathroom fixtures. No peeling caulk around the tub. Breakfast area was super clean. Great breakfast options compared to many, and had healthy options like sugar free syrup, oat milk. Even had salsas for the eggs and the jalapeño cheese soufflé.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 5 dic. 2023
We're thrilled to receive your high praises! Thank you for taking the time to leave your feedback for other travelers. I will take great pride in sharing your nice sentiments with the staff. We hope to see you back in Sacramento soon!

10/10 Excelente

Anayancy

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the airport and provides shuttle transportation to airport and car rentals
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
We appreciate the perfect score and sharing your experience. Please come again soon!

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 18 dic. 2023
Thank you for the perfect score. We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Hope to see you back soon.

8/10 Bueno

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Great I80 ramp access. Black Bear Diner next door . Room a/c problems, switched room three times! Manager was.nice and understood problems. Stayed here five times.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 27 nov. 2023
We're sorry to hear about the AC frustrations that caused you to switch rooms. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.

10/10 Excelente

melody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Thank you for taking the time to give us a perfect score! Hope you will return soon.

10/10 Excelente

Victor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would stay there again!
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 20 nov. 2023
We're thrilled to hear that you enjoyed our hotel and service. It's great to get such positive feedback and even better to have earned your return business. Happy Holidays!

8/10 Bueno

Tammy L

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Update in progress - very nice.
We enjoyed our stay there after driving to Sacramento to attend a concert at the Golden One Center. Our only complaint is that when you have all the soap/shampoo/conditioner in the shower and there is no soap left near the sink - how are you supposed to wash your hands after using the restroom? That is not acceptable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 16 nov. 2023
Thank you for your review. We love hearing from our satisfied guests. I apologize for the bar soap not being in your room but appreciate your thorough and honest description of all of our amenities. We appreciate your business and hope you'll be back.Safe travels!

10/10 Excelente

Yolanda

Le gustó: Limpieza y servicio y personal
Good breakfast
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 13 nov. 2023
We're happy to hear that you enjoyed your most recent stay at our Fairfield Inn and Suites. We are continuously working on new ways to delight our guests and add value to your stay. Thank you for sharing your kind words about our breakfast with other travelers. We appreciate your business and look forward to seeing you back in Sacramento soon!

10/10 Excelente

Lisa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnite stay
Hotel was very clean, Check in was Great and I loved that they offered 24 hr shuttle too the airport, beds not the greatest for comfort but overall a great stay, didn’t have breakfast because we had to leave at 4 am for an early flight
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 9 nov. 2023
We're so glad that our hotel worked for your getaway. Thank you for leaving your comments and we hope you'll be back to visit us soon!

8/10 Bueno

Rodney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 8 nov. 2023
Thanks for the score. Hope to see you again when your travels bring you to the Sacramento area.

10/10 Excelente

Tejinder

Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 6 nov. 2023
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for the perfect score and hope to see you back soon.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Recently renovated and clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 30 oct. 2023
We're so glad to hear that you enjoyed your stay! We're always working on new ways to provide quality and value for our travelers and we appreciate getting great feedback from guests like you. We hope to see you again soon!

8/10 Bueno

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was reasonably priced and reasonable shuttle time to airport. Nice handicap/walk-in shower for my elderly mother. All was good.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 30 oct. 2023
Thanks for letting others know what a great experience you had at our hotel. We work hard to provide an outstanding value and it's always nice to hear from another satisfied guest! We hope you and mother will be back the next time you find yourselves in Sacramento.

10/10 Excelente

Constance, Chico

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is fine and the staff is very nice. It is not well marked as to how to get into the property, but once you're here it's fine.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 25 oct. 2023
Thank you for taking the time to leave your comments. We love hearing from our satisfied guests, and we never tire of getting compliments. We look forward to seeing you again soon.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
It was a very good stay. There was a bit too much noise in the halls from unsupervised children. That was more of a guest issues than a hotel issue though.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 23 oct. 2023
Thank you for sharing your experience. We are glad to hear from you and hope you will return soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 23 oct. 2023
Thank you so much for taking the time to share a perfect score with others. We are so glad you found your stay with us to be enjoyable. Please think of us when your travels bring you back to the area. We would love to provide you with another great experience.

10/10 Excelente

nicole

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet and clean. Very nice staff. Safe location.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 17 oct. 2023
We're thrilled to hear such a wonderful review about our hotel and staff. It is our pleasure to provide you with outstanding service and we always appreciate receiving the positive feedback. Hope you will return when your travel plans bring you back to our area.

10/10 Excelente

Rizzalyn, San jose

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you for returning my theracane I left in the room. Appreciate it.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 5 oct. 2023
Thank you for taking the time to share your experience with us! I'm pleased to see that the facilities and services deserved a perfect score! Glad we could reunite you with the item left behind. We hope that we will have the opportunity to "welcome you back" whenever your travel plans include the Sacramento area!

10/10 Excelente

Norman

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 5 oct. 2023
We're thrilled to hear such a wonderful review about our hotel and staff. It is our pleasure to provide you with outstanding service and we always appreciate receiving the positive feedback. See you soon!

10/10 Excelente

Juliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 4 oct. 2023
Thank you for the perfect score. We are glad you enjoyed your stay. Hope you will return soon.

10/10 Excelente

Paul, Seattle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a brand new hotel, so clean and well kept!
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 3 oct. 2023
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for your comments and hope to see you back soon.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved being in your city for my friend’s birthday celebration. Prompt pickup by shuttle at airport. We enjoyed staying at the Courtyard.
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 2 oct. 2023
We're so glad that our hotel worked for your birthday celebration getaway. Thank you for leaving your comments and we hope you'll be back to visit us soon!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean; helpful staff
Se hospedó 2 noches en septiembre de 2023
Respuesta de General Manager, el 2 oct. 2023
We are always delighted to receive great reviews from our guests! Thank you for taking the time to tell other travelers about your positive experience and thank you for giving kudos to our Front Desk and Housekeeping staff. I will take great pleasure in passing along your kind words