Terraza o patio

Opiniones de Sonesta Simply Suites Salt Lake City Airport

2.5 out of 5
Sonesta Simply Suites Salt Lake City Airport
2170 W North Temple, Salt Lake City, UT

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 330 de 662 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 195 de 662 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 73 de 662 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 662 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 35 de 662 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 24 ene. 2024
Luis, it's fantastic to know you enjoyed your stay at the Sonesta Simply Suites Salt Lake City Airport. We greatly appreciate your perfect rating on Expedia and hope to welcome you back very soon.

10/10 Excelente

Steven

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy tranquilo todo muy limpio y tiene una cocina con bastantes utencilios y ollas y sartenes me gusto mucho y puedo conectar la laptop al televisor y todo
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 18 oct. 2023
Steven, ¡gracias por tus encantadores comentarios! Nos alegra saber que encontró su estadía en Sonesta Simply Suites Salt Lake City Airport tranquila y limpia, con una cocina bien equipada. Es fantástico que nuestras comodidades tecnológicas satisfagan tus necesidades. Esperamos darle la bienvenida nuevamente en el futuro para otra estadía placentera.

8/10 Bueno

Aury

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena limpieza en la habitación
Se hospedó 1 noche en octubre de 2022
Respuesta de Justin H, el 9 oct. 2022
We strive to be a place to bring families to enjoy together. We're so glad that we were able to do that for yours. We can't wait to see you again

6/10 Aceptable

Miguel

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Steven, Prescott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
NIce place
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Colette, Spokane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to airport. Free shuttle for airport. Friendly staff.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Edwin, West Roxbury

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very close to the SLC airport.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 19 abr. 2024
Edwin, it's pleasing to hear that the Sonesta Simply Suites Salt Lake City Airport's convenient location met your travel needs. Our team is continuously dedicated to providing a comfortable and efficient experience for our guests. We appreciate your feedback and look forward to welcoming you back during your next trip.

4/10 Malo

Phebe

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 17 abr. 2024
Phebe, it seems your experience didn't meet your expectations. We appreciate the feedback, even when it is just a rating, as it helps us improve. We're committed to providing the highest level of accommodations and service, and we hope for an opportunity to restore your confidence in us.

10/10 Excelente

Dion

Le gustó: Servicio y personal y condiciones de la propiedad
Nice property
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Dion, thank you for sharing your experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted to hear that you appreciated the property. Your positive feedback is greatly encouraging to all of us. We look forward to welcoming you back soon.

8/10 Bueno

Damir, Chicago

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good price, clean and comfortable room
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Damir, thank you for taking the time to share your feedback. At Sonesta Simply Suites Salt Lake City Airport, we strive to offer excellent value with our clean, comfortable rooms. We're very glad that you appreciated this during your stay. Looking forward to welcoming you back in the future.

10/10 Excelente

Wanda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and the entire building was super clean
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Wanda, we're thrilled you found our team members at Sonesta Simply Suites Salt Lake City Airport to be friendly and our premises extremely well-kept. We genuinely appreciate your kind review and look forward to making your next stay just as enjoyable.

2/10 Terrible

Anastasia

No le gustó: Servicios
Rooms looked better than overall hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
Anastasia, we appreciate your feedback. While it's positive to hear that you found our rooms appealing, we understand that the overall appearance didn't meet your expectations. Kindly know that we continuously strive to improve all areas of our property for guest satisfaction. Thank you for staying with us.

4/10 Malo

Jerry

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
When selecting a hotel, one criteria wss that it served breakfast. We were surprised to learn it did not serve breakfast. There was s small kitchenette with limited dishes. There were signs everywhere saying to just ask for more dishes. The front desk looked shocked when i asked for more dishes. The dishes in the room felt dirty. There was only one single serve coffee filter in the room. In the laundry room where there was coffee, i took the last paper cup. There was no charm to the hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Jerry, it's regrettable to hear your experience didn't meet your expectations. While our hospitality model includes an in-room kitchenette, we understand you had issues with the breakfast availability and the kitchenware. This serves as valuable feedback and will be duly noted. We apologize if the cleanliness of dishes and availability of coffee didn't match your standards. Regarding the ambience of our premises, we strive for an efficient, no-nonsense setting which may differ from traditional hotel vibes. Your observation inspires us to reevaluate how we can blend function and charm more optimally. Thank you for your feedback.

10/10 Excelente

Carla

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicios
Nice place
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 12 abr. 2024
Carla, we're delighted to hear that you found Sonesta Simply Suites Salt Lake City Airport to be a nice place. We strive to provide a welcoming and comfortable stay for all our guests. Looking forward to welcoming you back in the future!

10/10 Excelente

Kamaria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 11 abr. 2024
Kamaria, it's great to know that you had a wonderful experience at Sonesta Simply Suites Salt Lake City Airport. Your high rating is very appreciated and serves as a testimony of our continued commitment to deliver an exceptional stay. We hope to have the pleasure of welcoming you back on your future visits.

8/10 Bueno

Tracy, Buhl

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Tracy, thank you for taking the time to rate your recent stay at Sonesta Simply Suites Salt Lake City Airport. We value your feedback to improve guest experiences. Your return visit would be greatly anticipated.

10/10 Excelente

Jorge

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean and good price.
Se hospedó 6 noches en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Jorge, it's brilliant to know you appreciated the cleanliness and affordability of Sonesta Simply Suites Salt Lake City Airport. Our goal is always to provide superior service, and your feedback underlines our commitment. We hope you'll stay with us again soon.

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in. Very friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 9 abr. 2024
Brian, it's wonderful to hear that you had a seamless check-in experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted that our welcoming team members made your stay memorable. We look forward to your return in the near future!

8/10 Bueno

Dean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Dean, thank you for staying with us at Sonesta Simply Suites Salt Lake City Airport and providing your feedback. We are glad to see we have met your expectations, and hope we'll have the opportunity to exceed them during your next visit.

8/10 Bueno

Nicole

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Would definitely stay again. A few minor things that needed attention but nothing major.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 8 abr. 2024
Nicole, it's wonderful to hear that you'd choose to stay at Sonesta Simply Suites Salt Lake City Airport again. We appreciate your constructive feedback about the minor matters. Rest assured, we're focused on delivering the best possible guest experience and we're committed to making necessary improvements. We hope to welcome you back soon.

8/10 Bueno

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was nice but the grill wasn’t working. Everything else was lovely
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 7 abr. 2024
Danielle, we appreciate you taking the time to share your experience at Sonesta Simply Suites Salt Lake City Airport. It's wonderful to hear you found everything to your liking, with the exception of our grill which is disappointing. We value your feedback and will certainly look into this aspect to ensure a more seamless experience for all our guests. Hoping to see you again soon.

10/10 Excelente

Traci, Elko

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly Staff, Close to Airport
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 4 abr. 2024
Traci, it's great to hear you enjoyed your time at Sonesta Simply Suites Salt Lake City Airport. Our location near the airport and the friendliness of our team members are points of pride for us. We look forward to welcoming you back the next time your travels bring you to Salt Lake City.

10/10 Excelente

Larisa, San Diego

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great price, full kitchen, very clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 27 mar. 2024
Larisa, thank you for sharing your wonderful experience at Sonesta Simply Suites Salt Lake City Airport. We're thrilled to know you found value in our competitively priced accommodation and appreciated our well-equipped, spotless kitchen. Your positive feedback serves as an inspiration to our team to continually deliver impeccable service to all our guests. We hope to host your stay again in the near future.

10/10 Excelente

Adriana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, friendly staff, great and quiet location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Adriana, thank you for taking the time to share your positive experience at Sonesta Simply Suites Salt Lake City Airport. It's fantastic to hear that you found our premises pristine and our location suiting your needs for tranquility. We're also glad that our welcoming team members made a lasting impression. We hope to serve you again in the future.

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel Was clean and close to the airport.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Karen, thank you for your superb review. We're thrilled to hear that Sonesta Simply Suites Salt Lake City Airport's cleanliness and proximity to the airport met your needs. We hope your travels bring you back soon. Safe journeys until then!

4/10 Malo

Tracy

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is dirty and in need of repair
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Tracy, we greatly appreciate your feedback. We regret to hear your stay did not meet expectations, particularly in regard to cleanliness and maintenance. Your comments are valuable and will guide us in making necessary improvements with our team members. Your satisfaction is our priority and we hope you'll consider giving us another opportunity to provide a more satisfactory experience.

6/10 Aceptable

John

No le gustó: Servicios
No shuttle to air port had to get us a Uber like said in the reservations
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 22 mar. 2024
John, we understand how crucial it is to get to the airport on time and the inconvenience that may arise without such services. While currently not available, reliable transportation alternatives are recommended to ensure needs are met. We believe it's essential to have clear information available and will look into this. Thank you for sharing your experience.

8/10 Bueno

Jeffery

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 22 mar. 2024
Jeffery, thank you for choosing Sonesta Simply Suites Salt Lake City Airport and taking the time to rate us. We're glad to note that we were able to deliver a satisfying experience. We hope to have the pleasure of serving you again in the near future.

8/10 Bueno

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient and budget friendly. Nice motel
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 21 mar. 2024
Charles, thank you for choosing Sonesta Simply Suites Salt Lake City Airport. It's pleasing to hear you found our establishment accommodating and suitable for your budget. We're thrilled that you had a pleasant experience and look forward to welcoming you back in the future.

10/10 Excelente

Cristian

Se hospedó 7 noches en marzo de 2024
Respuesta de Customer Service, el 20 mar. 2024
Thank you for the great rating, Cristian!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Salt Lake City Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excelente

Armani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Armani, it's great to see your high rating for Sonesta Simply Suites Salt Lake City Airport! Your satisfaction makes all the hard work of our team members worthwhile. We're eagerly looking forward to your next visit with us. Thank you!

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfectly fine for the price.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 16 mar. 2024
Linda, we're thrilled to hear that you found value in your stay at Sonesta Simply Suites Salt Lake City Airport. Your satisfaction demonstrates what we strive for - to provide an affordable yet excellent experience. We appreciate your review and hope to welcome you back in the future.

6/10 Aceptable

Lisa

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
HVAC unit wasn’t really functioning properly. Had it set at 64° (heat) & it was too warm - meaning I don’t think it was reading the correct temperature. Refrigerator was noisy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 12 mar. 2024
Lisa, it's unfortunate to hear about your discomfort due to the heating unit not performing optimally and the noisy refrigerator. We strive to ensure our guest rooms provide a cozy and peaceful environment. Your feedback is crucial and will aid our ongoing efforts to enhance the guestroom experience. We hope you will consider staying with us again in the future, allowing us to better serve you.

6/10 Aceptable

Elizabeth

No le gustó: Condiciones de la propiedad
Air fresheners were very strong. Hotel very outdated and in poor condition.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 8 feb. 2024
Elizabeth, we appreciate your feedback regarding your recent stay. We regret to hear about your discomfort due to the scent in the hotel. Regarding the condition of the property, our team constantly strives to provide a comfortable atmosphere and we're actively making improvements. Your comments will be taken into consideration as we continue our efforts to enhance guest satisfaction.

10/10 Excelente

Emi

Viaje familiar
Le gustó: Servicio y personal y servicios
The front desk employee, Tristiana was ver helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 6 feb. 2024
Emi, it's delightful to learn that Tristiana, one of our team members, was able to assist you effectively at the front desk of Sonesta Simply Suites Salt Lake City Airport. Our team always strives to provide exceptional service for our valued guests. We look forward to hosting you again in the future.

10/10 Excelente

Helen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms are spacious, clean and efficient. The free bus to the airport is very helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 3 feb. 2024
Helen, it's wonderful to hear that you appreciated the roominess and cleanliness of the Sonesta Simply Suites Salt Lake City Airport, as well as the efficiency of our services. We're delighted that our complimentary airport shuttle made your stay even more convenient. We look forward to welcoming you back next time you're in the area.

10/10 Excelente

Mauricio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tristina was the best!! She helped me out as i booked this for my parents that were at the SLC airport! Service was amazing from her!
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 27 ene. 2024
Mauricio, it's wonderful to know that your parents had an excellent experience at Sonesta Simply Suites Salt Lake City Airport. We'll certainly pass your appreciative words on to Tristina. She's a valuable member of our team who strives to ensure guest satisfaction. We hope to have the pleasure of welcoming your parents back to our hotel in the near future.

10/10 Excelente

Karim Antonio, LYNNWOOD

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff members are so nice It’s very clean
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 17 ene. 2024
Karim, thank you for your wonderful remarks. We're thrilled to hear that the team at Sonesta Simply Suites Salt Lake City Airport extended their welcoming nature to you and maintained peak cleanliness. We eagerly look forward to your next visit.

10/10 Excelente

John

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 6 feb. 2024
John, thank you for staying with us at Sonesta Simply Suites Salt Lake City Airport and leaving a wonderful rating. We are thrilled to hear that your experience was excellent. We aim to provide a standout stay for all our guests, and your feedback is validation of these efforts. We anticipate your next visit.

8/10 Bueno

Sergio

Respuesta de Customer Service, el 18 ene. 2024
Sergio, thank you for your recent stay at Sonesta Simply Suites Salt Lake City Airport. We're delighted that your experience was largely positive and we look forward to welcoming you back in the future for an even better experience. Safe travels!

10/10 Excelente

DAVID

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious
Spacious room. The queen bed was a bit too soft for our taste.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 17 ene. 2024
David, thank you for your review. We're delighted to know that you appreciated the spaciousness of your room at Sonesta Simply Suites Salt Lake City Airport. We've noted your feedback regarding the firmness of the queen bed and will take it into consideration. We hope to welcome you back in the future.

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 16 ene. 2024
Joshua, thank you for your top-rated review. It seems Sonesta Simply Suites Salt Lake City Airport was able to meet your expectations. We're always striving to create a superb experience for our guests. Looking forward to seeing you back next time.

8/10 Bueno

Erin

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 17 ene. 2024
Erin, thank you for taking the time to rate Sonesta Simply Suites Salt Lake City Airport. We're glad to have provided a pleasant stay and we hope you'll join us again for an even better experience.

4/10 Malo

Darci

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
2 star across the board
Hotel is quite old and in need of updating. Nothing works well... poor shower, poor toilet operation, loud refrigerator, coffee pot barely worked, coffee went everywhere, quite noisy. BUT the staff was very, very nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 19 ene. 2024
Darci, we appreciate your feedback and are disheartened to learn of your unsatisfactory experience with amenities in your room. It's regrettable that these distractions hampered your stay. However, we are glad that our team members were able to show their dedication to providing excellent service despite the challenges. Your input will be well-regarded in our continuous efforts to enhance all aspects of our guest experience.

10/10 Excelente

Sherry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean room. Very friendly and helpful staff
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Sherry, it's wonderful to hear that you appreciated the cleanliness of your room at Sonesta Simply Suites Salt Lake City Airport. We're also thrilled that our team members impressed you with their friendliness and helpfulness. We look forward to hosting you again in future.

10/10 Excelente

Janice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Janice, it's great to hear that your experience at Sonesta Simply Suites Salt Lake City Airport was a satisfying one. We appreciate your feedback and look forward to welcoming you back in your future travels.

10/10 Excelente

Jill, Bend

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unexpectedly lovely with kind, caring staff members. Highly recommend. I gave 4* for property facilities bc there was a broken chair in my room. No biggie but it's what led me to 4* instead of 5. Great location to airport too! Thanks Kassi at front desk for your help!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Jill, your warm words for Sonesta Simply Suites Salt Lake City Airport are truly appreciated. We're delighted that the team's genuine care, especially Kassi's, left a memorable impression. We also appreciate your feedback on the amenities, and rest assured your remarks will guide our continuous improvement efforts. It's great to know that our strategic location added to your experience. We look forward to your return in the future.

10/10 Excelente

abdula

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like it
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 29 dic. 2023
Thank you for the wonderful rating, Abdula!It's fantastic you enjoyed your time at Sonesta Simply Suites Salt Lake City Airport so much! We look forward to hosting you again soon for another amazing experience!

8/10 Bueno

Gemma

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Almost 5 stars, but there were two negative counts that I've observed. First, the receptionist who received me upon my check in lacked courtesy. Another receptionist was too busy to address my concern about another occupant who was probably cooking something that smelled awful that the stench came through my entry door cracks that I had to cover the gap under the entry door and opened the window until the stench was gone. I was freezing to death during that time. Secondly, the silverware tray was dirty. Thirdly, some occupant's door closed so loudly that it woke me up in my sleep a few times.
Se hospedó 7 noches en diciembre de 2023
Respuesta de Customer Service, el 22 dic. 2023
Gemma, thanks for letting us know about your recent stay at Sonesta Simply Suites Salt Lake City Airport. It's great to see that you would nearly rate us at 5 stars, yet it's apparent there were several areas we fell short. We apologize for the issue you experienced with our team member's service at check-in and regarding your concern about the smell. Future interactions will focus on greater courtesy and proactive solutions. For cleanliness, your observations provide us with valuable insights for our room services. To address your note on noise, we'll look into possible improvements to ensure undisturbed rest for our guests. Despite these issues, we hope you'll choose to stay with us again in the future.

10/10 Excelente

Misty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was ok
Respuesta de Customer Service, el 5 feb. 2024
Thanks for the amazing rating, Misty!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Simply Suites Salt Lake City Airport!