Servicio de la propiedad

Opiniones de Residence Inn San Diego Rancho Bernardo/Scripps Poway

3 out of 5
Residence Inn San Diego Rancho Bernardo/Scripps Poway
12011 Scripps Highland Drive, San Diego, CA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 162 de 273 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 84 de 273 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 273 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 273 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 273 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nestor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and neat, good breakfast
Kids enjoyed the pool, the breakfast was good too. Clean romos, which is super important.

10/10 Excelente

Prashanth

Le gustó: Condiciones de la propiedad
Room was as per our expectations. Kitchen beat our expectations.
Se hospedó 3 noches en marzo de 2024
Respuesta de Shahinez, el 24 mar. 2024
Dear Prashanth,Thank you for taking the time to leave us a review. We look forward to hosting your next stay here at Residence inn Rancho Bernardo.

10/10 Excelente

Roobik

Se hospedó 2 noches en febrero de 2024
Respuesta de Shahinez, el 24 mar. 2024
Thank you for taking the time to leave us a review. We look forward to hosting your next stay here at Residence inn Rancho Bernardo.

10/10 Excelente

Jyothi

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our car broke down when we were leaving. Battery died out and we were running late to catch our return flight. The Hotel staff helped us jumpstart our car and helped us get to airport in time.
Se hospedó 3 noches en enero de 2024
Respuesta de Shahinez, el 5 feb. 2024
Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services. Our dedicated staff will be pleased to learn of your high praise. We also look forward to serving you again in the future.

8/10 Bueno

Catherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Shahinez, el 7 ene. 2024
Thank you, Catherine, for taking the time to leave us a review. Your insight is integral to our ability to continue to improve our service We also look forward to your next stay here at Residence inn Rancho Bernardo.

10/10 Excelente

Chiu

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shahinez, el 7 ene. 2024
Thank you, Chiu, for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services.

8/10 Bueno

Ka Young

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Shahinez, el 17 dic. 2023
Thank you, Ka Young, for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excelente

Jeni

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly and helpful staff.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 8 dic. 2023
Thank you for your wonderful feedback! We're delighted to hear that you found our staff very friendly and helpful. Providing exceptional service is a priority for us, and we're thrilled that our team made a positive impact on your experience. Your satisfaction is our goal, and we appreciate your time in sharing your positive impressions. We look forward to the opportunity to welcome you back in the future and provide you with another enjoyable stay. Safe travels, and thank you for choosing us!

10/10 Excelente

leonel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager-, el 8 dic. 2023
Thank you for the fantastic 5-star rating! We're thrilled to hear that you had such a positive experience with us. Your high rating is greatly appreciated, and we're glad we could meet or exceed your expectations. We're committed to providing top-notch service and ensuring our guests have a memorable time with us. Your feedback is invaluable, and we look forward to the opportunity to welcome you back for another 5-star experience in the future. Safe travels, and thank you for choosing us!

10/10 Excelente

Lynz

Le gustó: Limpieza y servicios
Clean and friendly
Se hospedó 2 noches en noviembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 8 dic. 2023
Thank you for your kind words! We're thrilled to hear that you found our establishment clean and our staff friendly. Maintaining a welcoming and tidy environment is a top priority for us. Your feedback is invaluable, and we appreciate your time in sharing your positive experience. We hope to have the pleasure of hosting you again in the future. Safe travels, and thank you for choosing us!

8/10 Bueno

Gmelina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place is nice clean and friendly stuff the only issue is we did not like the breakfast that was served
Se hospedó 3 noches en noviembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 8 dic. 2023
Hi Gmelina,Thank you for your valuable feedback! We're pleased to hear that you found our place nice, clean, and appreciated our friendly staff. However, we regret that the breakfast did not meet your expectations. Your input is important to us, and we apologize for any inconvenience caused. We're actively working to enhance our breakfast options, and your comments will assist us in making improvements. We appreciate your patronage and hope to have the opportunity to better meet your expectations in the future. Thank you for choosing us, and we look forward to welcoming you back for an improved stay. Safe travels!

10/10 Excelente

Agustin, Yuma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Matt Sater (Area Assistant General Manager), el 5 nov. 2023
Dear Agustin,Thank you for choosing to stay with us and for taking the time to leave a glowing 5-star review! We're delighted to hear that you had an exceptional experience at our hotel.It's wonderful to know that you enjoyed our comfortable accommodations, excellent service, and our prime location. We strive to provide our guests with the best possible stay, and your positive feedback motivates us to continue delivering outstanding service.

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 22 oct. 2023
Thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience with our product/service. We strive to provide the best possible experience for our customers, and it's incredibly rewarding to see that reflected in your 10 out of 10 rating. If you have any suggestions or feedback to make your next experience even better, please feel free to share. We look forward to serving you again in the future!

10/10 Excelente

Charles

Se hospedó 3 noches en septiembre de 2023
Respuesta de Matt Sater- Area Assistant General Manager, el 22 oct. 2023
Thank you so much for your fantastic review! We are thrilled to hear that you had a 10 out of 10 experience with us. Our team works hard to provide the best service and products, and it's always rewarding to know that our efforts have made a positive impact on your experience. If you ever have any feedback or suggestions for how we can continue to improve, please don't hesitate to share them. We look forward to serving you again in the future, and we appreciate your support!

10/10 Excelente

Ariadna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 22 oct. 2023
Thank you so much for your fantastic review! We're thrilled to hear that you had a 10 out of 10 experience with us. We always strive to provide the best possible service, and it's incredibly rewarding to know that we met your expectations. If you ever have any feedback or suggestions for us, please don't hesitate to share. We look forward to serving you again in the future and maintaining our high standard of excellence.

10/10 Excelente

Lynette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 22 oct. 2023
Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with our product/service. We take great pride in delivering the best possible quality, and your 10 out of 10 rating reaffirms our commitment to excellence.If you ever have any feedback or suggestions for how we can continue to improve, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

10/10 Excelente

Anita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful and amazing place to stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 22 oct. 2023
Hello Anita, We're delighted to hear that you found your stay with us beautiful and amazing! Your positive feedback means a lot to us. We strive to create memorable experiences for our guests, and it's always rewarding to know we've succeeded. If you ever have any suggestions or if there's anything more we can do to enhance your next visit, please feel free to share. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excelente

Ioan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Matt Sater-Area Assistant General Manager, el 22 oct. 2023
Thank you for the perfect 10 out of 10 rating! We are thrilled that you had such a fantastic experience with us. It's our goal to provide the best service possible, and your feedback reaffirms our commitment to excellence. If you ever have any comments, suggestions, or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to serving you again in the future!

10/10 Excelente

Joan

Se hospedó 3 noches en julio de 2023

8/10 Bueno

Abid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The power had knocked out the checkin process and elevators but the staff was very friendly and accommodating. The room was excellent. The only complaint: the ac wasnt working
Se hospedó 1 noche en mayo de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Abid,I want to thank you for your feedback and rating regarding your recent stay with us.It is through guest feedback that we are able to improve upon the guest experience. Thank you for being understanding and patient with us during the power issue. We are sorry to hear that your A/C was not working during your stay. This issue has been shared with our maintenance department to ensure that this is an isolated incident. Once again, I appreciate you taking the time to share your feedback as it helps us get better.We hope to welcome you again soon.

10/10 Excelente

lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Lisa,Thank you for giving us a perfect rating regarding your recent stay with us. It is always encouraging to receive positive feedback from our valued guests. Your feedback has been shared with our department leaders and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.

10/10 Excelente

Karen

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay for family of 5. Very comfortable. Clean, good breakfast selection, and spacious. W highly recommend.
Se hospedó 2 noches en abril de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Karen,On behalf of our entire staff I would like to thank you for your positive feedback and perfect rating regarding your recent stay with us. We are glad you all had a great stay! Your feedback has been shared with our department leaders and staff as a way of celebrating the great guest experiences we delivered. Once again, We appreciate you taking the time to share your feedback and we look forward to welcoming you again soon.

8/10 Bueno

Victoria, San Diego

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast is basic
Se hospedó 4 noches en abril de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Victoria,Thank you for your feedback and rating regarding your recent stay with us.It is through guest feedback that we are able to improve upon the guest experience. We apologize the breakfast did not meet your expectations. Your feedback regarding the breakfast has been shared with our department leaders to encourage improvement. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Katherine

Se hospedó 2 noches en abril de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Katherine,I want to thank you for rating your recent stay with us.It is through guest feedback that we are able to improve upon the guest experience. Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered as well as working to try to identify any areas that are in need of attention. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Bueno

Tamika

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en abril de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Tamika,I want to thank you for rating your recent stay with us.It is through guest feedback that we are able to improve upon the guest experience. Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered as well as working on any areas that can use some improvement. Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
perfect stay
Se hospedó 1 noche en marzo de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Eric,Thank you for rating your recent stay with us.Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to rate your stay and we hope to welcome you again soon.

10/10 Excelente

Zanndra

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Traveled to San Diego for a quick weekend getaway and stayed at this location. We really enjoyed our stay.
Se hospedó 2 noches en marzo de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Zanndra,Thank you for your feedback and rating regarding your recent stay with us. We are glad you chose us for your weekend getaway and that you had a great stay! Your feedback has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and we look forward to welcoming you again soon.

10/10 Excelente

Daniel

Se hospedó 1 noche en marzo de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Daniel,Thank you for giving us a perfect rating regarding your recent stay with us. Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to rate your stay and we hope to welcome you again soon.

10/10 Excelente

Leah

Se hospedó 1 noche en marzo de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Leah,Thank you for your perfect rating regarding your recent stay with us. It is always encouraging to receive positive feedback from our valued guests. Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, thank you for staying with us, and we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Jay

Se hospedó 1 noche en febrero de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Jay,Thank you for giving us a perfect rating on your recent stay with us. Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback and we look forward to welcoming you again soon.

10/10 Excelente

Edmond

Se hospedó 1 noche en febrero de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Edmund,I want to thank you for your perfect rating regarding your recent stay with us. Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you choosing to stay with us and we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Justin

Se hospedó 2 noches en febrero de 2023
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Justin,Thank you for giving us a perfect rating regarding your recent stay with us. It is always encouraging to receive positive feedback. Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. We pride ourselves on providing great experiences and we are thankful you gave us this opportunity. Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon.

10/10 Excelente

Austin

Le gustó: Limpieza, servicios, condiciones de la propiedad
Respuesta de Secily -Front Office Manager, el 6 jun. 2023
Dear Austin,I want to thank you for giving us a perfect rating regarding your recent stay with us.Your rating has been shared with our department leaders as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Aceptable

PARMINDER

Viaje familiar con niños
Parking charges
Respuesta de Justin Macias , el 2 ene. 2023
Dear PARMINDER,Thank you for taking time to share your feedback. I understand how frusturating it can be having to pay for parking. I will speak to my leaderships team to see what can be done. Once again, thank you for taking the time to give us your feedback.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Comfy and Clean
Check in and out was easy. Breakfast was simple. If something was out and employee was quick to restock. Pool was warm. One night stay beds were comfortable. Don't understand why they charge parking, no security or structure
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Sandra

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Sports travel family overnight
Paid parking at suburban hotels like this is lame and nickel and dime scheme. We weren't advised about breakfast at check-in - we had to call and ask about it. We were told waffles would be at breakfast - they were not and my kids were disappointed. Travelled with kids for sports activities - it was closeby to facility and restaurants, most of all pretty quiet and clean.
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022

6/10 Aceptable

Christianne

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Extended stay away from home
Loud noise from rooms next to us. It was great overall
Se hospedó 1 noche en abril de 2022

6/10 Aceptable

Shih Fang

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Unprepared for upcoming
We were happy with the friendly check in until we found out the room is not ready for us. We booked with 3 adult and 2 kids. When we arrived, the stay didn’t prepared for my entire group. Kids are okay to stay at sofa bed, but we can’t find any bedding. We had to go lobby and asked for more bedding. The worse part happened when we checked out, the front desk man intent to charge extra for my party which exactly indicated when booked stay. I have to say, the two bedroom I booked is quiet small. Beds are comfortable. Associates or communication might need some upgrade. Other than that is fine.
Se hospedó 1 noche en abril de 2022

8/10 Bueno

ROSSANA

Se hospedó 7 noches en marzo de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Parking issues but good
No problems except parking. Full lots. Able to park relatively nearby but on street. Always reliable residence inn.
Se hospedó 2 noches en abril de 2022

4/10 Malo

Hariharan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The beds and sofas were old and uncomfortable . When we checked with the staff to change our rooms , they were not helpful because we booked from orbitz . Their bath tubs very dirty and old . Their toiletries were not good . Overall I won’t give a 1 star for the price they have charged me for the week
Se hospedó 6 noches en febrero de 2022

10/10 Excelente

weijia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very courteous and helpful
Se hospedó 2 noches en febrero de 2022

2/10 Terrible

Huong

Viaje familiar
No le gustó: Servicio y personal
Unprofessional and no courtesy
I did not get to stay there. The day of, they booked me in another sister hotel with two separate rooms instead two bedrooms. They did not tell me until I received an email from the sister hotel and I called to confirm my reservation. They said, “Sorry.” What kind of business was that that they did not even call me. My husband spent an hour over the phone to make sure that the two rooms were next to each other so our family could stay together.
Se hospedó 2 noches en febrero de 2022

8/10 Bueno

JAY

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2022

6/10 Aceptable

Klod

Le gustó: Servicio y personal
Se hospedó 3 noches en febrero de 2022

10/10 Excelente

J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en febrero de 2022

10/10 Excelente

Kara Alyse

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely love this property. Staff is friendly, helpful, and truly make your stay enjoyable. From check in to check out you’ll love your stay at this clean and luxurious hotel
Se hospedó 2 noches en marzo de 2021

10/10 Excelente

Marissa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were friendly. The only thing was the crib provided by the hotel did not have any padding
Se hospedó 14 noches en enero de 2022

10/10 Excelente

Nikhilesh Goud

Se hospedó 5 noches en enero de 2022