Vista frontal de la propiedad por la tarde o noche

Opiniones de Axiom Hotel

4 out of 5
Axiom Hotel
28 Cyril Magnin Street, San Francisco, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 532 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 317 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 43 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 1000 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ana De

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I loved everything!!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Gem Abarquez , Front Office Supervisor, el 26 sept. 2023
Dear Ana De, Thank you for taking the time to review your stay with us. We are so happy to hear that you enjoyed your stay with us and we are delighted to see that you found the location of the property and our accommodations overall to your liking! We are so excited to see your positive marks and remarks, and it was our pleasure having the opportunity to host you! We look forward to welcoming you back to our hotel in the future. Thanks again! Take care,

10/10 Excelente

javier

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buena ubicación , excelente que tenga dos accesos, solamente en los cuartos faltan cajones , hay muy poco espacio para guardar tus cosas
Se hospedó 5 noches en junio de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 13 jun. 2023
Thank you so much for taking the time in providing your honest sentiments, about your visit, Javier! We very much appreciated having the opportunity to host you, and are happy to see you found the property and our location to your liking! We appreciated having the opportunity to host you, and look forward to having the opportunity to host you again sometime soon!

8/10 Bueno

NORMA ILIANA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en marzo de 2022
Respuesta de EM, el 21 may. 2022
Dear Norma, Thank you so much for your kind feedback score you provided with your recent visit here at Axiom Hotel in SF. We are pleased to hear you enjoyed your stay and hope to see you in the future visit.

8/10 Bueno

Vlady

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La cafetería no estaba funcionando
Se hospedó 1 noche en abril de 2022
Respuesta de EM, el 29 abr. 2022
Dear Vlady, Thank you for leaving us a feedback regarding your visit here at Axiom Hotel in SF. We apologize that our long awaited cafeteria is not open to the public, yet our location still provides a great location of restaurants nearby of great eats in the city. We hope that we can have you back again soon if your travels bring you back to SF.

10/10 Excelente

MARIA ANABELLA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente, volvería sin duda!
Se hospedó 5 noches en marzo de 2022
Respuesta de EM, el 8 abr. 2022
Good Day, Thank you for choosing the Axiom Hotel in San Francisco for your recent travels. Our commitment to excellent service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our Hotel Front Desk takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “5 star Excellent service at a fair price.” Thank you again for taking the time to review your experience and we hope to see you again soon!

10/10 Excelente

Carlos

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien ubicado en Union Square!! Accesible y cerca del área financiera de SFO y alrededores.
Se hospedó 5 noches en marzo de 2022
Respuesta de EM, el 18 abr. 2022
Dear Carlos, It was our pleasure to host you at Axiom Hotel in San Francisco, and we're ecstatic you were impressed! We're so happy you enjoyed your stay with us. Our location is definitely hard to beat as we are one of the most popular attraction for guests worldwide. As you know our location is easily accessible to all shopping plaza, cable cars. Thank you for your kind review, and we hope you'll choose us again the next time you are in the area.

8/10 Bueno

Victor Isaac

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2022
Respuesta de MM, el 22 mar. 2022
Hello Victor, Thank you for the 8 start review. If there is anything you would like to add to your stay, please let us know. We hope to see you again soon

8/10 Bueno

Juan Pablo

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Bien ubicado. Buenas opción para unos días en San Francisco.
Se hospedó 4 noches en marzo de 2022
Respuesta de MM, el 20 mar. 2022
Thank you for your review. Glad to hear you enjoyed your stay with us. We look forward to your next visit at the Axiom Hotel.

10/10 Excelente

DAMIAN

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente ubicación y conectividad: tranvías, buses, metro y el tren que llega desde el aeropuerto, todo apenas salir del establecimiento. Si pides algo a la habitación, te lo lleva un robot 🤖. Súper cool!
Se hospedó 8 noches en octubre de 2021
Respuesta de EL, el 12 nov. 2021
Hola Damian, gracias por tu excelente reseña. Nos alegra que haya disfrutado de su estancia aquí en Axiom Hotel Sf. Nuestro principal objetivo es brindar una gran experiencia a todos los huéspedes durante su visita, ¡esperamos verte nuevamente!

10/10 Excelente

Emma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las habitaciones acogedoras, limpias con todo lo que puedes necesitar
Se hospedó 4 noches en octubre de 2021
Respuesta de EL, el 26 oct. 2021
Hello Emma, thank you for your review! We hope to have you again in the near future!

8/10 Bueno

CAROLINA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2021
Respuesta de EL, el 26 oct. 2021
Hello Carolina, thank you for your review! We hope to see you again soon!

10/10 Excelente

RAMON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Excelente hotel
Se hospedó 3 noches en septiembre de 2021
Respuesta de EL, el 7 oct. 2021
Hello Ramon, thank you for your review! We are happy to hear you enjoyed your stay! We look forward to seeing you again soon!

4/10 Malo

Francisco

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Mal servicio
Terrible, bad attention, rude and they don't even have water to drink in the hotel. The valet parking was $ 65 and they charged me another additional amount that was not clear at $ 35 more.
Se hospedó 1 noche en septiembre de 2021
Respuesta de EL, el 17 sept. 2021
Hello Francisco, thank you for your review. Although I am sorry to hear about the instances that happened during your stay. Just so you're aware that Expedia has all pricings of the valet and urban fee of $35 when you book with them. If you have any questions, please feel free to reach out to us directly. We hope to see you again to turn your experience around and if not, we appreciate your one time business! Thank you again!

8/10 Bueno

deborah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
la ubicación excelente la cama no me gustó para nada
Se hospedó 7 noches en septiembre de 2021
Respuesta de EL, el 17 sept. 2021
Hello Deborah, thank you for your review! We hope to see you again soon and assist with different ways to making your mattress feel more comfortable!

10/10 Excelente

aurora

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente ubicación
Se hospedó 3 noches en septiembre de 2021
Respuesta de EL, el 10 sept. 2021
Hello Aurora, thank you for your review! The cable car outside of our hotel is super convenient to take you places such as the one you posted! We look forward to having you again soon!

10/10 Excelente

Gerardo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok 👌
Se hospedó 1 noche en septiembre de 2021
Respuesta de EL, el 16 sept. 2021
Hello Gerardo, thank you for your review! We hope to see you again soon

10/10 Excelente

Erandi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está muy bien ubicado, justo enfrente de una estación del cable car, del metro. Hay tiendas departamentales muy cerquita. El hotel muy limpio y bonito. Súper cómodo.
Se hospedó 5 noches en agosto de 2021
Respuesta de EL, el 6 sept. 2021
Hello, thank you for your review! We are happy to hear that you enjoyed your stay and the local businesses around us. We hope to see you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2021
Respuesta de Jeremy - Hotel Manager, el 16 mar. 2021
Greetings! Thank you for the awesome quick review. Stay safe out there and we look forward to having you as our guest again at Axiom Hotel, conveniently located in the middle of downtown San Francisco.

6/10 Aceptable

Mario

Viaje en grupo
Le gustó: Limpieza y servicio y personal
El hotel esta bien. El problema son los homeless y el uso de drogas por parte de estos en toda el area cerca del Hotel, no se siente seguro el area pero al paracer es un problema en todo SF, Una lastima.
Se hospedó 3 noches en febrero de 2020
Respuesta de EL, el 23 mar. 2020
hola, gracias por tu comentario! Lamentamos saber de su encuentro con las homeless. ¡Si decides quedarte con nosotros nuevamente, nos complacerá tenerte y hacerte sentir seguro!

10/10 Excelente

Sigrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Súper moderno
Nos encantó!! Nuevo y muy bien ubicado Practico y muy actualizado! Los servicios son pocos pero no nos hicieron falta Una cafetería muy agradable es el único servicio de comida en el hotel pero está en una zona que los tiene alrededor
Se hospedó 2 noches en julio de 2019

6/10 Aceptable

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Mi check in fue terrible. Llegué de madrugada, el hotel estaba cerrado y nadie de recepción atendía ni el teléfono ni el timbre. Eventualmente lo hicieron, pero no es un área agradable para transitar de noche. El resto del tiempo, la atención fue excelente.
Se hospedó 6 noches en julio de 2019
Respuesta de L, el 22 jul. 2019
Muchas gracias por tus comentarios. Aprecio que no podamos hacerlo bien todo el tiempo, pero espero que cuando cometemos un error, realmente intentamos rectificarlo durante la estadía de los huéspedes, para asegurarnos de que nos dejen sintiéndonos felices y relajados. Por favor contáctenos para que podamos hacer que se sienta mejor con respecto a te quedas con nosotros

10/10 Excelente

Patricio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
nice to go
great place
Se hospedó 3 noches en febrero de 2019
Respuesta de Guest Relations, el 30 abr. 2019
Hi Patricio, Thank you for sharing your review of your memorable stay with us in downtown SF. We look forward to serving you again in the future.

8/10 Bueno

Raquel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en abril de 2019
Respuesta de Guest Relations, el 17 abr. 2019
Hi Raquel, Thank you for sharing your review of your experience with us at Axiom Hotel San Francisco. We're glad you enjoyed a memorable stay and look forward to welcoming you back.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me gusto la zona en donde está ubicado , el Downtown
Se hospedó 4 noches en marzo de 2019
Respuesta de l, el 8 mar. 2019
Gracias por sus comentarios positivos. ¡Me alegra saber que disfrutó su estadía con nosotros! Espero que su próxima estadía vuelva a estar con nosotros pronto. Llámanos si hay algo en que podamos ayudarte.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un ejemplo de hotel. Tiene todo lo necesario para pasar unos días en SF. Es cómodo, limpio, bonito, el personal muy amable y resolutivo y esta en un punto de conexión privilegiado.
Se hospedó 5 noches en diciembre de 2018
Respuesta de Mostrador, el 2 ene. 2019
Muchas gracias por sus amables comentarios. Nos complace que haya disfrutado de su estadía y esperamos darle la bienvenida al hotel en su próxima visita. ¡Feliz año nuevo!

10/10 Excelente

Jorge Arturo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel esta en una excelente ubicacion! A pocos metros de muchos medios de trasnporte y tiendas! El tranvia se toma en la puerta del hotel al igual que el Metro. El check in y check out rapidicimo Un restaurantito muy rapido y sabroso Todo excelente
Se hospedó 6 noches en mayo de 2018
Respuesta de Guest Relations, el 21 may. 2018
HI Jorge, Thank you for sharing your review of your experience with us at Axiom Hotel San Francisco. We're glad you enjoyed a memorable stay and are excited for our next chance to welcome you back to the Bay Area!

8/10 Bueno

Rob L, Vancouver, BC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean but a little small
The hotel was nice and laid out well but for the price I expected a slightly bigger room. The room was a bit small and the view wasn't great. Valet parking was available but finding a spot to park and offload was difficult. Overall a nice place for downtown San Francisco.
Se hospedó 4 noches en diciembre de 2017
Respuesta de Guest Relations, el 8 feb. 2018
Hi Rob L, Thank you for sharing your review of your experience with us at Axiom Hotel San Francisco. We appreciate your compliments on our cleanliness and modern decor. We look forward to our next opportunity to serve you!

10/10 Excelente

javi, pineda de mar, barcelona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel moderno, silencioso, limpio y céntrico
Hotel moderno, céntrico, con buenas el cable car y los tramvías delante. En ole a zo a de ocio. Habitacion comoda, limpia y silenciosa
Se hospedó 8 noches en noviembre de 2017
Respuesta de Guest Relations, el 28 nov. 2017
Hi javi, Thank you for sharing your feedback of your experience with us in downtown SF.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel muy lindo y moderno súper bien ubicado
Hotel con muy buena ubicación Powell y market street, super cerca de union square, habitaciones pequeñas pero cómodas? Hotel muy lindo y moderno! Personal muy amable, definitivamente volvería
Se hospedó 2 noches en noviembre de 2017

10/10 Excelente

Imaizumi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
コンベンションセンターに近く便利。 周りは治安があまり良く無いが、施設は綺麗でとても良かった。
Se hospedó 6 noches en marzo de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 25 mar. 2024
Thank you for taking the time in providing your honest feedback about your visit, Imaizumi, and we're thrilled to see your high marks and praise! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excelente

Kerry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Axiom Hotel is conveniently located just steps from the Powell St Muni/BART station and two blocks from Union Square. This boutique hotel was built in 1908 and underwent a major renovation in the past ten years. The rooms are clean and comfortable and feature nice amenities. The staff is friendly and professional. Dining options are abundant nearby as are shopping opportunities. We highly recommend this property.
Se hospedó 3 noches en marzo de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 20 mar. 2024
Thank you for taking the time in providing your honest feedback about your time with us, Kery! It's truly great to see your overall positive comments and marks about your visit, and we're so happy to hear that you found our team, location, and accommodations to your liking! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excelente

Patrick, Wilmington

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great place to stay right outside was the cable car easy access around the city in the streetcars
Se hospedó 1 noche en marzo de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 17 mar. 2024
We're thrilled to see your high marks and praise about your visit to the property, Patrick! It's great to hear you were happy with our location and property, and we very much hope to have the opportunity to host you again sometime soon!

6/10 Aceptable

Shih-Chieh Tracy

Le gustó: Servicio y personal
Great central location and steps away from BART/Muni/Cable Carts/BUS. Hotel is also updated, interesting mix of modern and old-style building. And it is centrally located to all the tourist sights in SF. However opportunity is 1) house keeping details - trash not taken out and piece of trash on the floor 2) Not all room's heat/air is working - a lot of maintenance going on in the hotel 3) walked into the hotel and a person from street was walking through the lobby without getting stopped 4) interesting smells through out different part of the building and elevator.
Se hospedó 2 noches en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 4 mar. 2024
Thank you for taking the time in providing your honest feedback about your time with us, Shih-Chieh. I am happy to see you found our central location to your liking and that you felt the hotel was updated nicely! That being said, I am of course disappointed in seeing the comments you've provided about certain aspects of your time with us, but I very much appreciate the honesty in your sentiments. We'll be sure your comments are utilized in a beneficial manner and as a means for improvement in the future; also, please know had our team been made aware of your sentiments while you were here with us, we would have made every effort possible to make things right in any way we could have. Thank you again for choosing to stay with us, and hopefully we'll have the opportunity to host you again sometime soon!

10/10 Excelente

Alanoud

Se hospedó 1 noche en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 21 mar. 2024
We're thrilled to see your positive score, in regards to your time with us Alanoud! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excelente

Teodora

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really enjoyed my stay!
Se hospedó 2 noches en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 28 feb. 2024
We're thrilled to see your positive comments and marks about your visit, Teodora! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

6/10 Aceptable

Bianca

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 20 mar. 2024
Thank you for taking the time in scoring your most recent visit to the hotel, Bianca. It appears we did not fully deliver an experience up to our typical standards for your visit, and I very much hope we have the opportunity to connect at your leisure. We'd love to have the opportunity to host you again, in hopes of providing the typical Axiom experience for you. Thank you for choosing to stay with us.

6/10 Aceptable

Reza, North Vancouver

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
it's a good hotel if you just want a central location to crash
Se hospedó 3 noches en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 18 feb. 2024
Thank you for taking the time in providing your feedback about your visit, Reza! Although it appears we did not provide the typical Axiom experience for your visit, we thank you for taking the time in providing your post stay sentiments, and hopefully we'll have the opportunity to connect to hear what you felt we could improve upon. Thank you, again, and hopefully we'll have the opportunity to host you again, in providing the typical Axiom experience for you!

10/10 Excelente

Lawrence

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had previously posted a three star review based on my check-in experience. This was aimed at the failings of Expedia, rather than the hotel. However, the hotel instantly responded with a room upgrade and fee waiver that was more than generous. This hotel is exceptionally clean and has been updated everywhere. All the staff were helpful and friendly. The location can not be beat. Outside the front door is the BART station (to and from the airport), two Cable car lines, the F Tram (up to Castro district and all the way to Fisherman's wharf), plus the subway and numerous buses. Within walking distance are Union Square, Chinatown, City Hall, and the major theatres. In the lobby is a tiny cafe that serves delicious coffee and pastries in the mornings, and has a surprisingly diverse menu available. Very friendly servers. The only downsides to the hotel are that some of the surrounding streets are sketchy in the daytime and possibly dangerous at night (stick to Market Street or take an Uber), and some of the rooms overlooking the Cable Car terminus are noisy. Highly recommend it.
Se hospedó 5 noches en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 18 feb. 2024
Thank you so much for taking the time in providing your post stay sentiments, Lawrence! We greatly appreciated having the opportunity to host you, and we're thrilled you had an enjoyable stay with us! We look forward to having you back again, sometime soon!

10/10 Excelente

Tarandeep

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very quiet and amazing place. Everything is closeby. Clean and beautiful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 12 feb. 2024
We're thrilled to see the positive marks and comments about your stay with us, Tarandeep! I'm so happy you found the accommodations quiet, clean and beautiful, and it was very much our pleasure having the opportunity to host you!

6/10 Aceptable

Lawrence

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No room upgrade. Our daughter in her own room was on the 6th floor, while we are stuck on the very noisy third floor. No bottle of wine as promised by Expedia (“VIP Service”).
Se hospedó 2 noches en febrero de 2024
Respuesta de Bryan Pourtabib, Director of Front Office, el 14 feb. 2024
Thank you for taking the time in providing your honest feedback about your visit. As we have discussed offline, we very much appreciate your feedback in bringing these areas to our attention, and we're glad we were able to address your concerns. We very much appreciated having the opportunity to host you, and we look forward to having the opportunity to host you again sometime soon!

10/10 Excelente

Robbie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Axiom is a friendly, tech forward hotel with reasonable sized rooms for downtown San Francisco. The low rating for the noise- I expect noise in downtown, but the outer window did not closer properly, despite the friendly maintenance folks trying to fix it. Super clean, comfortable room, fast internet, exercise room with a Peloton bike, and cafe in-house made for a comfortable business stay
Se hospedó 3 noches en enero de 2024
Respuesta de Bryan Pourtabib, Front Office Manager, el 2 feb. 2024
Thank you for taking the time in providing your honest feedback about your visit, Robbie! We're thrilled to see your overall sentiments and impressions were positive, and it's great to see that you found our team and your accommodations to your liking! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excelente

Robert, Palm Beach Gardens

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Next to Powell St BART & Moscone. Lots of good stuff nearby.
Se hospedó 1 noche en enero de 2024
Respuesta de Bryan Pourtabib, Front Office Manager, el 1 feb. 2024
We're thrilled to see your positive marks and comments about your stay with us, Robert! I am happy to hear you enjoyed the location of our property. It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

8/10 Bueno

Wei-chuan

Le gustó: Servicio y personal y condiciones de la propiedad
Great staff with attentive service
Se hospedó 2 noches en enero de 2024
Respuesta de Bryan Pourtabib, Front Office Manager, el 23 ene. 2024
Thank you so much for taking the time in providing your honest feedback about your visit, Wei-chuan! I'm so happy you found our staff attentive and providing great service, as those comments are truly great to hear! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

4/10 Malo

David Jr

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Decent property with a slightly confusing car entrance. We had to circle the building and call before any valet came and took our car from the busy road for us to unload. The staff were all terrific and the rooms themselves are modern. The hallways and elevators are narrow so make sure you don’t have any oversized items. They share a space with a small cafe so food is not a problem. Unfortunately, the most beautiful part of this property is its main reception. The rooms have a completely different vibe. In our room, the AC would work and stop working throughout the night and it was freezing in the room. The front staff were gracious enough to come up and fix it from time to time but at a point it was too late in the night to deal with. We were unable to move to a more functional room. It would have been an amazing stay if it weren’t for the valet and AC issues. For the price, these problems should have not happened.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 1 ene. 2024
Dear David Jr.,Thank you for taking the time in providing your honest feedback about your visit. Although I am happy to see certain comments you have provided, I'm of course disappointed and saddened to see that any aspect of your visit was less than to our typical standards. As stated offline, I'm hopeful we have the opportunity to make things right with you, as we wouldn't want any guest to leave our property with any negative sentiments after staying with us, and I truly hope we may have the opportunity to host you again in providing the typical Axiom experience, for you. Thank you so much for your time, David Jr.

6/10 Aceptable

Pat

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location if walking to Union Square but many unhoused people in the area. Our room was great except for the construction work in the next room over. The work could have been done during the day while we were out and about.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 27 dic. 2023
Thank you for taking the time in providing your honest feedback about your time with us, Pat! I am happy to see that you found our location and your guest room to your liking! Although I am disappointed that certain aspects of your visit were not up to our typical standards, I appreciate you bringing those items to our attention. Hopefully, we'll have the opportunity to host you again some other time down the road in providing you with a visit closer to the typical Axiom experience.

10/10 Excelente

William, Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 22 dic. 2023
We're thrilled to see your positive marks about your stay with us, William! Hopefully, we'll have the opportunity to host you again sometime soon!

10/10 Excelente

Lauren

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay at Axiom Hotel. As a solo woman traveler visiting San Francisco for work, I felt safe here. It was comfortable and classy. I liked the cafe inside the hotel. The tables and little workstations in the lobby were nice as well.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 12 dic. 2023
Thank you so much for taking the time in providing your honest feedback about your visit, Lauren! I am truly thrilled to see the sentiments you have provided about your visit to the property, as your comments are truly great to see! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excelente

Gabriela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 12 dic. 2023
We're thrilled to see your post-stay score, Gabriela! It's great to see you had an enjoyable stay, and we very much hope to have the opportunity to host you again sometime soon!

10/10 Excelente

Ismael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ervitin
Se hospedó 5 noches en diciembre de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 12 dic. 2023
We're thrilled to see your post-stay score, Ismael! I am so happy to hear that you enjoyed your time at the property, and we very much hope to have the opportunity to host you again sometime soon!

4/10 Malo

Lorena, Norwalk

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bryan Pourtabib, Front Office Manager, el 12 dic. 2023
Hi Lorena; we're very disappointed in seeing your post-stay score about your visit. As stated offline, we'd love to have the opportunity to hear what we could have improved upon, and I look forward to hearing back from you about any insight you can provide about your stay. It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again, sometime soon!