Vista frontal de la propiedad por la tarde o noche

Opiniones de Hotel Nikko San Francisco

4.5 out of 5
Hotel Nikko San Francisco
222 Mason St, San Francisco, CA

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 1285 de 1738 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 278 de 1738 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 103 de 1738 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 1738 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 31 de 1738 opiniones" "

9.6/10

Limpieza

9.6/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Elizabeth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All staff Is very friendly and willing to help.
Se hospedó 3 noches en marzo de 2024
Respuesta de philippe , el 18 mar. 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Ricardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel muy bonito, agradable y de buen gusto, su restaurante muy rico.
Se hospedó 1 noche en diciembre de 2023
Respuesta de philippe , el 15 mar. 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Nawal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está muy elegante. Todos son muy amigables.
Se hospedó 1 noche en febrero de 2024
Respuesta de philippe , el 6 feb. 2024
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

6/10 Aceptable

Selene

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
La propiedad ya es un poco vieja y las alfombras del hotel olian a mucho polvo, me daba mucha alergia al salir del elevador. El primer día el cuarto olía a mucho polvo, nos dio demasiada alergia....Los alrededores estan lleno de homeless y drogadictos, en la farmacia a media cuadra me toco adentro presenciar un vagabundo q lo cacharan robando y me daba mucho miedo ya salir del hotel después de las 5pm, no era un ambiente seguro cuando viajas con niños. El trato del personal si es excelente, muy amables, es lo único que me gusto.
Se hospedó 9 noches en diciembre de 2023
Respuesta de philippe , el 12 ene. 2024
Good day,On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Bueno

Manuel Velázquez

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Lesley Dill , el 16 dic. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

JOSE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lesley Dill , el 19 dic. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

6/10 Aceptable

octavio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mala experiencia en el elevador del hotel. Un grupo de adolescentes pretendieron intimidar y fue un momento muy incómodo. No tenían nada que hacer en los elevadores que suben a los cuartos. La respuesta del hotel al reporte de incidente insuficiente y sin darle debida importancia al tema. Nunca había vivido algo tan incomodo en un hotel de ese nivel
Se hospedó 4 noches en noviembre de 2023
Respuesta de Lesley Dill , el 14 nov. 2023
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de Lesley Dill , el 12 oct. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

CLAUDIA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es increíble el trato del personal, y el acceso a todos lados, la limpieza buena, me gusto!!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Philippe, el 5 sept. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Dianelis

Se hospedó 1 noche en agosto de 2023
Respuesta de philippe , el 18 sept. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

LUIS

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien
Se hospedó 3 noches en agosto de 2023
Respuesta de Philippe, el 25 ago. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Ireri Rosaura

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelent
Se hospedó 5 noches en agosto de 2023
Respuesta de Lesley Dill , el 9 ago. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Bueno

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Lesley Dill , el 4 ago. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Ines Adriana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2023

8/10 Bueno

Jordi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Lesley Dill , el 25 jul. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

TERESA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable estadia
Nuestra estadia muy comoda y agradable
Se hospedó 3 noches en junio de 2023
Respuesta de Philippe, el 28 jun. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

TOMAS, Mexico

Se hospedó 1 noche en junio de 2023
Respuesta de Lesley Dill , el 14 jul. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

JUAN JOSE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen ubicado, las habitaciones son cómodas. Es un hotel recomendable
Se hospedó 3 noches en abril de 2023
Respuesta de Lesley Dill- Assistant Director of Quality , el 12 abr. 2023
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Enrique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Estadia muy agradable y confortable
Se hospedó 4 noches en diciembre de 2022
Respuesta de Philippe, el 21 dic. 2022
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Federico

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
SÚPER BIÉN UBICADO, LIMPIO Y MUY CÓMODO, LA ÚNICA DESVENTAJA ES LA GRAN CANTIDAD DE HOMLEES QUE HABÍA ALREDEDOR, AUN QUE ESO ES UN PROBLEMA DE TODA ESA ZONA
Respuesta de Lesley Dill- Assistant Director of Quality , el 3 nov. 2022
Good day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

6/10 Aceptable

Antonio Corona

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Al hacer el check-out te hacen un cargo extraordinario por concepto de amenities que no está contemplado y no lo hacen del conocimiento del huesped al momento de hacer el check-in ...ES UNA DESAGRADABLE SORPRESA.
Respuesta de Lesley Dill- Assistant Director of Quality , el 3 nov. 2022
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

CARMEN GRACIELA

Se hospedó 3 noches en octubre de 2022
Respuesta de Philippe, el 26 oct. 2022
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

4/10 Malo

Jose

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en septiembre de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 21 sept. 2022
Good day,On behalf of Hotel Nikko San Francisco, Thank you for taking the time to submit a review of your stay at the Hotel Nikko San Francisco; your feedback is essential. I want to apologize for the disappointment you experienced during your recent stay. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. We appreciate your feedback, and we are sorry that we did not meet your expectations. We will share your feedback with our staff to better improve. If there is any additional feedback that you would like to share, please do not hesitate to contact me, and I would be happy to assist you. Thank you again, and we look forward to an opportunity to serve you again.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Bueno

Marcela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds are really comfortable.
Se hospedó 3 noches en septiembre de 2022
Respuesta de Philippe, el 20 sept. 2022
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

8/10 Bueno

virginia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en agosto de 2022

8/10 Bueno

Jorge Luis

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en agosto de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 26 ago. 2022
Good Day,Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable.Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

ELIAS

Se hospedó 7 noches en agosto de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 12 ago. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 Bueno

Paula Graciela

Se hospedó 5 noches en julio de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 10 ago. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Iracema, merida

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en julio de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 26 jul. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

maria sil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Volveria a ese hotel
Todo perfecto, muy cómodo, buen servicio y excelente ubicación
Se hospedó 4 noches en julio de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 26 jul. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Marco

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hermoso
Se hospedó 3 noches en julio de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 19 jul. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Jorge A

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Increible hotel con el.mejor servicio
Precioso hotel en el corazon de Union Square. Moderno, bonito y super comido. Ademas es petfriendly.
Se hospedó 2 noches en julio de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 19 jul. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Erica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel súper bien, muy buen servicio, muy buena ubicación, a mi por haber reservado con esta página no me cobraron una tarifa por el uso de la alberca de 39 dlls por persona no sé si por día la cobran pero eso es lo único que no está bien, pero repito al reservar por hoteles.com ya no te cobran eso
Se hospedó 4 noches en mayo de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 11 jun. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

10/10 Excelente

Guillermo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great Hotel
Everything was great in our time in Hotel Nikki, just room was very little, but was our choice to change it and we didn’t.
Se hospedó 2 noches en mayo de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 10 jun. 2022
Good Day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. We are delighted to hear that you enjoyed your stay, and we are looking forward to welcoming you back to the Hotel Nikko upon a future trip to San Francisco. Please do not hesitate to contact us if there is anything the team can do to make your next trip memorable. Sincerely, The Quality Assurance and Guest Experience Team

4/10 Malo

Enrique

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Me gustó que es pet friendly Lo que no me gustó es que pagamos 2 habitaciones para dos personas y claramente las habitaciones estaban preparadas para sólo una persona.
Se hospedó 2 noches en mayo de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 10 jun. 2022
Good day, Thank you for taking the time to submit a review of your recent stay at the Hotel Nikko San Francisco. Your feedback is essential in helping the team at the hotel Nikko to offer a service that promotes Fantastic Memories. I understand from the survey we missed the mark during your recent stay, and we are sorry our service was not to your expectation. We will share your feedback with our staff to improve our service for you in the future. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip to the Hotel Nikko more enjoyable. Sincerely, The Quality Assurance and Guest Experience Team

8/10 Bueno

JESUS ALEJANDRO PEÑUELAS

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
TODO LAS INSTALACIONES BIEN
Se hospedó 1 noche en mayo de 2022
Respuesta de Lesley Dill- Assistant Director of Quality , el 17 may. 2022
Good day Jesus, Thank you for taking the time to submit a review of your stay with us, your feedback is extremely important. We are delighted to hear that you enjoyed your stay and are looking forward to a return trip. Please do not hesitate to contact us upon your return if there is anything we can do to make your next trip just as memorable. Sincerely, Lesley Dill

10/10 Excelente

Tania

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Nerea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Súper recomendable para ir a San Francisco
Se hospedó 5 noches en mayo de 2022
Respuesta de Matthew Salvan- Assistant Director of Quality, el 9 may. 2022
Dear Nerea, Thank you for your great rating of your experience at Hotel Nikko. We are very pleased to see that you enjoyed your overall stay with us. We do look forward to welcoming you back in the very near future. Thank you for staying with us.

2/10 Terrible

fernando

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
No lo recomiendo ya que son pet friendly hay garrapatas en la cama.Pagas un alto precio por una mala limpieza.Terrible experiencia
Se hospedó 2 noches en abril de 2022
Respuesta de Matthew Salvan- Assistant Director of Quality, el 9 may. 2022
Good day Fernando, We are disappointed to see that you did not have a great experience at the Hotel. We will investigate the matter further and do hope to welcome you back the next time your travels bring you to San Francisco. Thank you for staying with us.

10/10 Excelente

Yuliana Marcela Munoz, Norwood

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service, great location, clean, the amenities are very good and the food at the restaurant food is amazing . i recommend it I would definitely stay here again.
Se hospedó 3 noches en marzo de 2022
Respuesta de Matthew Salvan- Assistant Director of Quality, el 22 mar. 2022
Dear Yuliana Marcela, Thank you very much for your wonderful feedback regarding your stay at Hotel Nikko. We are very pleased to see that our service was at a five star level. It is very rewarding to see that you would stay with us again and do look forward to your return in the future. Thank you for staying with us.

10/10 Excelente

GABRIEL

Se hospedó 4 noches en febrero de 2022
Respuesta de Matthew Salvan- Assistant Director of Quality, el 8 mar. 2022
Dear Gabriel, Thank you for your perfect rating of your experience at Hotel Nikko. We are very pleased to see you enjoyed your stay with us. We look forward to your return.

8/10 Bueno

ANA GRISELDA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me gusto la amabilidad de los recepcionistas
El hotel agradable, la zona no se siente segura. Cobran un extra por usar la alberca y el vapor, pero no está disponible todo el día. Las personas de la recepción muy amables y si quieres que hagan el aseo todos los días, lo realizan, cosa que hoy no lo hacen en todos los hoteles, eso si fue un plus.
Se hospedó 3 noches en enero de 2022
Respuesta de Matthew Salvan- Assistant Director of Quality, el 26 ene. 2022
Good day Ana Griselda, Thank you for your wonderful feedback regarding your experience at Hotel Nikko. We are happy that our services met your expectations and that we were of friendly service during your stay. We do hope to welcome you back in the very near future. Thank you for staying with us.

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Servicio y personal
Se lleno de mucha gente Vagabunda al rededor del Hotel
Se hospedó 4 noches en enero de 2022
Respuesta de Matthew Salvan- Assistant Director of Quality, el 20 ene. 2022
Good day Elizabeth, Thank you for your great rating of your experience at Hotel Nikko. We do hope to welcome you back when your travels bring you back to San Francisco. Thank you for staying with us.

8/10 Bueno

Victor

Se hospedó 4 noches en diciembre de 2021
Respuesta de Matthew Salvan- Assistant Director of Quality, el 9 ene. 2022
Good day Victor, Thank you for your rating of your experience at Hotel Nikko. We do hope to earn the pleasure of a return visit. May you have a Happy New Year. Thank you for staying with us.

6/10 Aceptable

Sergio

Viaje familiar
Le gustó: Limpieza
Un hotel muy frío, sin vida en el lobby. Las opciones para comer ahí muy mal servicio.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Matthew Salvan- Assistant Director of Quality, el 6 ene. 2022
Good day Sergio, Thank you for your feedback regarding your stay at Hotel Nikko. We are disappointed to see that you did not enjoy your overall stay with us. We wish you all the best on your future travels.

8/10 Bueno

PABLO

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La atención del personal excelente. Nos ayudaron en todos los problemas que se presentaron por el retraso de 1 día que tuvimos con la aerolínea. Instalaciones modernas y confortables.
Se hospedó 3 noches en diciembre de 2021
Respuesta de Matthew Salvan- Assistant Director of Quality , el 27 dic. 2021
Dear Pablo, Thank you for your feedback regarding your experience at Hotel Nikko. We are delighted to see that we were able to be of service especially with your delayed arrival from you airline travels. Thank you for staying with us. Happy Holidays!

6/10 Aceptable

Alejandra

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Solo estuvimos fin de semana y esos días no hay servicio de limpieza de la habitación. La zona donde está el hotel no es la más bonita y es sucia.
Se hospedó 4 noches en octubre de 2021
Respuesta de Anna Marie Presutti- GM Hotel Nikko San Francisco, el 27 oct. 2021
Good day Alejandra, Thank you for your feedback in regards to your experience at Hotel Nikko. We are disappointed to see that we were unable to exceed your expectations. We appreciate your stay with us and do hope to welcome you back in the future.

6/10 Aceptable

marcela

Viaje de negocios
Regular
No fue buena. La habitación sin vistas, el entorno no es agradable. Me cambié a un hotel cerca de la bahia. El personal poco atento. La cama no estaba perfectamente limpia, había pelos.
Se hospedó 2 noches en octubre de 2021
Respuesta de Anna Marie Presutti- GM Hotel Nikko San Francisco, el 18 oct. 2021
Good day Marcela, We deeply apologize that we were unable to exceed your expectations during your visit to Hotel Nikko. We appreciate your stay with us. May you always have safe travels.

10/10 Excelente

Marisela

Se hospedó 4 noches en septiembre de 2021
Respuesta de Lesley, el 10 oct. 2021
Good day, Thank you for your wonderful rating and feedback of your experience at Hotel Nikko. We are pleased that you enjoyed your overall stay with us. Thank you for staying with us. Sincerely, Lesley Dill Assistant Director of Quality Assurance

8/10 Bueno

Guillermo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Limpieza
Todo estaba muy limpio y arreglado. Muy comodo.
Se hospedó 3 noches en octubre de 2021
Respuesta de Lesley, el 6 oct. 2021
Good Day, Thank you for your fantastic rating of Hotel Nikko. We are so pleased to see that you enjoyed your stay with us. We look forward to welcoming you back in the very near future. Sincerely, Lesley Dill Assistant Director of Quality Assurance