Exterior

Opiniones de Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

3 out of 5
Sonesta ES Suites San Francisco Airport Oyster Point Waterfront
1350 Veterans Boulevard, South San Francisco, CA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 443 de 924 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 278 de 924 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 110 de 924 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 45 de 924 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 48 de 924 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Luis hugo

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 21 dic. 2023
Luis Hugo, it's wonderful to hear that you enjoyed your experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. Following our complete renovation, we're delighted that guests get to experience the refreshing ambiance. Do visit us again to experience our unique Sonesta ES Breakfast Program, which includes stations like our fresh Grains station, where guests can customize a healthy breakfast with a selection of grains, seeds, and fruit toppings. Safe travels!

8/10 Bueno

Luis hugo

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Cómodo , desayuno un poco más surtido , atención neutra . Un lugar para descansar a 15 min del centro y lugar tranquilo . Estacionamiento con costo por día
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 20 dic. 2023
Luis, agradecemos tu reseña. Estamos encantados de saber que nuestro recientemente renovado Sonesta ES Suites San Francisco Airport Oyster Point Waterfront es un lugar cómodo y tranquilo para relajarse no muy lejos del centro de la ciudad. En referencia a su comentario sobre el desayuno, estamos encantados de informarle sobre nuestro nuevo programa de desayuno, que incluye estaciones interesantes como nuestra estación Griddle, que ofrece panqueques personalizables. Esperamos que durante su próxima visita disfrute de estas ofertas mejoradas. En cuanto al aparcamiento, siempre nos esforzamos por ofrecer servicios a un precio asequible. Su opinión es valiosa para nosotros. Esperamos darle la bienvenida pronto.

10/10 Excelente

Miguel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estupenda ubicación cerca del Aeropuerto y vías de comunicación al centro de S.F.
Se hospedó 4 noches en agosto de 2023
Respuesta de Bobby L, el 10 ago. 2023
Dear Miguel,We are very happy that you enjoyed your stay with us. Hope to see you again in the near future. Thank you!

6/10 Aceptable

Giselle

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La habitación se recibe limpia y tiene excelentes condiciones pero no pasan disrio a botar basura y limpiar. El desayuno es escaso y no hay opciones para comer. El hotel está apartado y no hay servicio de transporte en el hotel.
Se hospedó 11 noches en julio de 2023
Respuesta de Customer Service, el 5 ago. 2023
Gracias por los comentarios, Giselle.Si bien es genial que haya disfrutado de nuestra limpieza, lamentamos que nuestras comodidades, ubicación y opciones de desayuno no hayan cumplido con sus expectativas. Sin embargo, nos complace informarle sobre nuestro nuevo programa de desayuno Sonesta ES Suites. Como huésped aquí, podrá disfrutar de las ofertas de muchas estaciones diferentes, como nuestra estación de Granos, que ofrece una variedad de cereales, avena o granola, que nuestros huéspedes pueden complementar con yogur, nueces, semillas y frutos secos. .Esperamos recibirlo nuevamente pronto para una experiencia más positiva.

8/10 Bueno

JUAN, ANAHEIM

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
No me gusto que estuviera en remodelacion y no me hubieran dicho.
Se hospedó 4 noches en junio de 2023
Respuesta de Bobby L, el 29 jul. 2023
Dear Juan,Our apologies for the miscommunication. However, we recently have undergone an extensive renovation and we glad to see our efforts were worth it. We look forward to welcoming you back in the future!

10/10 Excelente

Lessette Prado.

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bonita y limpia
Se hospedó 2 noches en mayo de 2023
Respuesta de Bobby L, el 30 may. 2023
Dear Lessette,We are very happy that you are enjoyed the cleanliness of our newly renovated rooms. Hope to see you again in the near future. Thank you!

8/10 Bueno

Ernesto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service in general was good and the staff was pretty helpful and kind. I was a bit disappointed that our room didn't have a safe but they managed to have an available safe in the front desk. The complementary breakfast was a bit disappointing as it didn't have so many options, but the daily options they offered were ok. It would be nice if there were washing machines for guests to use like in other hotels.
Se hospedó 6 noches en abril de 2023
Respuesta de bobby L, el 20 abr. 2023
Dear Ernesto,The hotel is under renovation including the laundry areas. However, you are definitely welcome to use Sonesta Select's laundry room adjacent to us. For the complimentary breakfast, please accept our apologies if you did not have so many options, although we have different menus on a daily basis. Sonesta select is offering wide variety of breakfast items with a fee, if that is okay with you. We hope to see you again after the renovation so you can see the big difference. Thank you and have a wonderful day!

8/10 Bueno

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
En general Bien, solo que la regadera tenía poca presión y salía poca agua , el extractor del baño es muy ruidoso. Sobre el desayuno extremadamente limitado y no tenían variedad.
Se hospedó 2 noches en abril de 2023
Respuesta de Bobby L, el 2 may. 2023
Dear Juan,We are very sorry your unsatisfactory stay with us. have you reported the low water pressure at the time? The hotel is undergoing renovation and we are in the process of providing our guests the best service we could. Stay tuned. Hope to see you again in the near future. Thank you!

8/10 Bueno

martha elena

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 6 noches en agosto de 2022

10/10 Excelente

Antonio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto todo muy limpio muy lindo y muy acogedor buen trato excelente atencion
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Elias

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2022
Respuesta de Bobby L, el 19 mar. 2022
Thank you for staying with us. We appreciate oyur business!

8/10 Bueno

Andres

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de bobby L, el 8 ene. 2022
Dear Andres, Thank you for taking the time sending us your feed backs. We appreciate your business.

8/10 Bueno

Jose

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2021
Respuesta de Bobby L, el 29 nov. 2021
Thank you for taking the time sending us reviews that we utilize to gauge guest satisfaction. We appreciate your business. Hoping to see you again.

2/10 Terrible

James

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Men tried breaking into our hotel room. Called front desk and they did not pick up for over ten minutes.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Bobby L, el 11 nov. 2021
Dear James, We are very sorry for your unsatisfactory stay at the hotel. We are glad that you are safe and sound. We are investigating this case. Thanks!

8/10 Bueno

carla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel es muy bueno todo nos gustó, solo que el comedor tenía solo una silla, debieron ser dos y pedí una quedaron de enviar a alguien y nunca enviaron nada ni a nadie. Lo demás muy bueno.
Se hospedó 3 noches en agosto de 2021
Respuesta de Bobby L, el 13 ago. 2021
Thank you for your feedback. We are delighted that you enjoyed your stay, except with the chair that is missing in your room. We are looking into this so the same incident wont happen to the next guest. Hoping to see you soon with your hotel needs.

8/10 Bueno

Cynthia

Se hospedó 2 noches en junio de 2021
Respuesta de RDC, el 3 jul. 2021
Thanks so much for staying with us, we appreciate your feedback.

10/10 Excelente

maria e

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo excelente
El hotel es mu bonito y ubicado en una zona hermosa con un lago en la parte de atras. La cama es deliciosa.
Se hospedó 3 noches en junio de 2021
Respuesta de RDC, el 22 jul. 2021
Thanks for Staying with and we appreciate your feedback.

10/10 Excelente

Dunia, San José, CR

Viaje familiar
Le gustó: Limpieza y servicio y personal
Súper!!! Un lugar muy apto para un viaje a San Francisco
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Juan Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019
Respuesta de Ricky Chung, el 9 ene. 2019
Hello Mr. Javier, Thank you for staying with us and rated our a top score on the survey. It is a motivate to hear that our guests enjoyed the stay. On behalf of all the staffs, I invite you to visit us again on the next trip. Best,

8/10 Bueno

ALEJANDRO, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muuuy bien todo!
SUPER!

8/10 Bueno

JPgt, Guatemala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un bonito hotel, mala ubicación.
Las instalaciones son amplias como las habitaciones, vista y paisajes hermosos, el problema de la ubicación es que se vuelve necesario contar con un vehículo, no queda nada cerca el transporte publico y el precio del hospedaje es bastante alto.

8/10 Bueno

Lourdes, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen precio
Haces 15 minutos a la zona turística de San Francisco, pero pagando la mitad del precio de los hoteles de allá. Muy rico desayuno, muy limpio todo.

6/10 Aceptable

Héctor

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Bien en general, con la excepción de ruidos molestos. El refrigerador sonaba muy fuerte (al parecer tiene ya tiempo de uso y no ha sido mantenido apropiadamente). A las 12:00 de la noche de mi último día en el hotel, sonó la alrma de la habitación de al lado (que al parecer no había nadie) y sonaba muy fuerte y no me dejó dormir hasta que llamé a front desk y fueron a apagarla. Esto fue muy molesto justo cuando al día siguiente me esperaba un viaje de 24 horas de regreso a Chile.

10/10 Excelente

Ada, San Bruno

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had a group of teens with me and the staff was very accommodating. Overall a great stay.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Angelica

Viaje familiar
Le gustó: Servicios
It was a nice place, good breakfast and have beautiful outside view
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 12 abr. 2024
Angelica, it's great to hear you enjoyed your stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're thrilled you liked our fresh, renovated space and appreciated the scenic views. Keeping in mind your positive comments about breakfast, we're excited to let you know about our enhanced breakfast program which includes various stations, including the Griddle station. Here, guests can create delicious custom pancakes with a variety of toppings. We hope to welcome you back soon to enjoy all that's new.

10/10 Excelente

Charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff were very friendly and helpful.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Charles, thank you for your review. We're delighted that you found our team members at the front desk both friendly and helpful. At Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, we believe that warm and caring service is key to a memorable stay. We hope to see you back soon!

2/10 Terrible

Yi, BOTHELL

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Never had such awful check-in experience.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 13 abr. 2024
Yi, we regret to hear your initial encounter at the hotel did not meet expectations. It's important for us that guests feel welcomed right from the start. We've taken note of your comment and will be addressing it internally. We're certain a return visit would provide you with a smoother experience, particularly since we've recently completed a series of renovations to enhance guest comfort.

10/10 Excelente

Sonya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 6 abr. 2024
Sonya, thank you for your excellent 5-star review. We're thrilled to see you enjoyed your stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We hope you had a chance to experience our recently renovated interiors that blend comfort and modern style, and relished in our updated Sonesta ES Suites Breakfast Program! We eagerly look forward to welcoming you back for another exceptional stay.

10/10 Excelente

Shawn

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bay trail and bay are literally feet away. Great place if you have pets there very accommodating and beautiful area for walks. We tend to take are dogs out at strange hours and you will see others doing the same at 3am. The great thing about that is we’ve always felt safe.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Shawn, we're delighted that you and your pets enjoyed the serene ambiance at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. It also brings us joy to know that you felt secure even during late-night walks. Thank you for the perfect rating! We hope to welcome you back soon!

8/10 Bueno

Tami

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The two bedroom option was very convenient. There was a weird smell in both bathrooms.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Tami, we appreciate your kind words about the convenience of our two-bedroom option in Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We understand there was an unusual odor in the bathrooms, for which we highly regret any discomfort caused. Since your visit, we have completed a comprehensive renovation, refreshing all aspects of our facilities, including the bathrooms and our breakfast offerings that include the Baked station that offers options like toast, English muffins, bagels, and blueberry muffins with a choice of spreads like peanut butter, jellies, butter, and cream cheese. We hope you will return to experience the newly enhanced hotel. Thank you for taking the time to provide your feedback.

10/10 Excelente

Michelle

Le gustó: Limpieza
Love it all
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 27 mar. 2024
Michelle, it's wonderful to hear you had a great experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We are delighted you enjoyed our newly renovated spaces. Our team is certainly looking forward to welcoming you back in future.

10/10 Excelente

Kyle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were not on the property very much for our stay but when we were it was great. The pool and hot tub were a great temperature, the breakfast was adequate with a large room to eat in. The room itself was clean, spacious, and worked out great for what we needed. The only thing we didn’t love was that the room is not cleaned unless you ask for it to be but that was all right. Overall, I would definitely recommend this place.
Respuesta de Customer Service, el 27 mar. 2024
Kyle, it's great to hear that you enjoyed your time at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, particularly the pool area and the spaciousness of your room. Your feedback regarding daily room cleaning has been noted. Also, we're excited to share our new Sonesta ES Suites Breakfast Program on your next visit, featuring many enhanced offerings like the 'Grains station' for a more wholesome start to your day. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay!

6/10 Aceptable

Richard

Le gustó: Limpieza
I’ve stayed here on 2 occasions before. This time was disappointing. My room wasn’t ready at 4pm, it obviously looks like they were short on staff because of all the remnants of checked out guests that were still in the hall when I checked in. The WiFi was weak and kept buffering. The view of the cove made up for my disappointment.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Richard, regretfully, it seems your recent stay fell short of meeting your expectations. Apologies for any inconvenience experienced with the readiness of your room and the WiFi performance. It's heartening, at least, to know that the cove view helped balance your experience to some extent. We've recently renovated the entire property to enhance the guest experience. We also have a delightful new breakfast programme, which includes a variety of fresh and customisable options at different stations for our guests. If you choose to return, we believe you'd enjoy these upgrades.

4/10 Malo

Borys

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
no cleaning service, no deposit box, no screen on windows, too loud fans
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Borys, we're sorry to hear about the issues you experienced during your stay. We apologize for any inconvenience regarding the housekeeping service and the lack of certain amenities in the room. We're committed to addressing these areas, and we use valuable feedback like yours to improve our services.We want to share that the hotel has just gone through a significant renovation, and we believe that these improvements will provide our guests a better experience. Additionally, we've launched an exciting new breakfast program that offers a wide variety of breakfast items. One of the highlights of this program is the Awake station - providing an array of hot beverages for a comforting start to your day.We appreciate your review and we hope that you would consider staying with us again, to savor all the new experiences at our property.

6/10 Aceptable

Anuj

Viaje familiar
No le gustó: Condiciones de la propiedad
Average stay. Pool and hot tub was not working when we stayed, so that was disappointing. Standard breakfast, scrambled eggs, sausage, pancakes, breads and bagels. Property is clean and staff was nice.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Anuj, apologies for the inconvenience with the pool and hot tub. Rest assured, our team members continuously strive to maintain the highest standards at all amenities. On a positive note, we're glad you found our property to be welcoming and our colleagues amicable. We're thrilled to introduce our new Sonesta ES Suites Breakfast Program. You can start your day with delicious offerings from our Awake station, serving a variety of hot beverages. Your feedback is valuable to us and we'd be delighted to welcome you back to experience the upgraded amenities.

10/10 Excelente

Betty

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Betty, the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront thanks you for your excellent rating. We hope to welcome you back in the future, potentially to experience our revamped aesthetic and indulge in our all-new Sonesta ES Suites Breakfast Program. It includes various stations, catering to a broad range of tastes including the Griddles station where guests can personalize their pancakes! Thank you for staying with us.

4/10 Malo

Bridgette

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Didn't like i ask for a room with full kitchen handicap accessible for a birthday function for my sister and brother in law. With a fire place. there was no full kitchen, no fire place, the dishwasher was broke, no oven so we weren't able to cook as plan, the windows in one the rooms would not close, open the iron board it would not close, saw a roach in one of the bathrooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 13 mar. 2024
Bridgette, it's clear your recent stay did not meet your expectations, particularly in relation to room features and general maintenance. Please be aware that we have just completed a full hotel transformation and updates have been made throughout. Our team are always available to address any unforeseen issues and we're sincerely regretful they weren't brought to their attention during your visit. We encourage everyone to try our updated Sonesta ES Breakfast Program, designed to offer diverse tastes and preferences — like our Griddle station that lets guests customize their pancakes with a variety of delectable toppings. We hope you give us another opportunity to welcome you and meet your expectations.

2/10 Terrible

Elizabeth, brooklyn

No le gustó: Limpieza y servicio y personal
The bathroom and the refrigerator had Hair in them!!!! The refrigerator also had brown stains in it. .the refrigerator motor was LOUD!! It woke us up 3am Jsmh .the front desk wasn’t as helpful or had urgency with fixing any of the issues .and bathroom sink was clogged but one thing we did like was the bed it was comfortable.
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 28 feb. 2024
Elizabeth, we regret to hear about the issues you encountered with the cleanliness and the operations of certain amenities during your stay. We understand that our team could have responded more effectively to your concerns. Despite these shortcomings, we are glad you found comfort in our beds. Please note that we recently underwent a complete renovation, which includes updated features that we believe will greatly enhance your stay. It would be our pleasure to welcome you back to experience these improvements firsthand.Additionally, we'd like to share a noteworthy update about our breakfast offerings. As a part of the new Sonesta ES Suites breakfast program, we now offer an 'Awake station' providing a variety of hot beverages, along with different breakfast stations, to make your mornings deliciously delightful. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

8/10 Bueno

Reina

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything thing was good, and wished I clucks give it 5 stars, but when you drive from Sacramento and arrive and your room is not ready by the check in time is unexceptionable. Had a sweet 16 to attend too, so that was an inconvenience.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Reina, thank you for sharing your experiences. We apologize for any inconvenience due to the delay in making your room available. We certainly understand how crucial timely check-ins are and assure you that such an event isn't reflective of our usual standards. On a more positive note, Sonesta ES Suites San Francisco Airport Oyster Point Waterfront is thrilled to share that we've just completed a complete renovation! We're excited to invite you back for an even better experience. Thank you for your understanding and we hope to see you again soon.

8/10 Bueno

Cindia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Okay. Not really clean. Found an Oreo on floor in bedroom so probably not vacuumed. Halls and elevator smelled like cigarettes and weed. Very good price. Big rooms comfortable beds. At check in we weren’t told anything about wifi or breakfast had to look it up. Breakfast had little options.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 25 feb. 2024
Cindia, thank you for your valuable feedback. It's disheartening to hear there were cleanliness issues during your stay and that the elevator and hallways smells cigarettes and weed since the hotel is 100% nonsmoking facility), which we take very seriously. Rest assured; we are addressing these remarks with our dedicated team members. We are pleased to hear you found our room size and bed comfort to your liking. Regarding breakfast, we've recently launched a new-labeled Sonesta ES Suites Breakfast Program, including a number of different stations, like our Grains station where guests can find a variety of grains and toppings for a delightful and well-balanced meal. We assure you our commitment to providing friendly and informative check-in experiences, including all necessary information about Wi-Fi and breakfast offerings. We'd love to invite you back to experience our just completed whole-hotel renovation, where you should see our dedication to improvement in every corner.

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great breakfast and staff, 2 bedroom was convenient
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 24 feb. 2024
Gary, we're thrilled to hear that you appreciated the breakfast and our team at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. Our two-bedroom accommodation certainly adds an element of convenience for our guests. On your next visit, we would love for you to experience our newly renovated spaces. We hope to have you back soon!

10/10 Excelente

Eligio A., orange

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice little grass path/area for my 10 month old chihuahua. She really enjoyed the bay view resembles a sit in " the park" only upgraded, with such a beautiful view, especially at sunrise.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 19 feb. 2024
Eligio, we're thrilled to hear that your furry companion enjoyed the outdoor area and view at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront! Waking up to a beautiful sunrise certainly adds a distinctive charm to one's stay. Please do visit again when you're in the area. We'd love the opportunity to share more picturesque views and delightful experiences with both of you.

4/10 Malo

Brooke

Viaje en pareja
No le gustó: Limpieza y servicio y personal
Please see previous review
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Service, el 16 feb. 2024
Brooke, we noted your rating and it prompts us to consider areas where improvements can be made. Experience matters a great deal to us and your feedback is valuable in ensuring the standard of future stays. We're committed to enhancing our service and hope you're open to giving us another chance in the future.

10/10 Excelente

randy

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great except the people above me. There was a kid or a run at all hours of the night
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 8 feb. 2024
Randy, it's great to hear that your overall experience was positive. However, we regret to hear about your disturbance from other guests. Steps have been taken to ensure all visitors enjoy their stay to the fullest. We're excited to invite you back to experience the significant changes that the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront has undergone, like our recent renovation and improved breakfast offerings. Thank you for your feedback.

2/10 Terrible

Aiden

Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 2 feb. 2024
Aiden, we're sorry to hear your experience didn't meet your expectations. Each guest's satisfaction is our priority. We have recently undergone an extensive renovation and have also introduced a revamped breakfast program. If you decide to give us another chance, we're confident that you will see significant improvements.

4/10 Malo

Teddy

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Room not ready at check in. Was given another room, but it was damaged. Tried 3rd room but did not get view I had originally book. Only one remote for 2 tv’s. Breakfast was good. But short hours. Need to make them longer.
Respuesta de Customer Service, el 30 ene. 2024
Teddy, it's regrettable that you faced challenges during check-in and that your room didn't meet your expectations. We've noted your concern with the TV remotes and the allocated view. We also acknowledge your feedback about extending the operating hours of our breakfast service. On a positive note, we have recently culminated a complete hotel renovation and launched our Sonesta ES Suites Breakfast Program, which entails fresh, varied choices such as our Grains station. We would love to have you back to experience better service and a more pleasing stay.

8/10 Bueno

Guadalupe

Viaje familiar
Le gustó: Limpieza y servicio y personal
Very easy to check in and out. Staff very helpful. Great location. Pleased with cleanliness.
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 23 ene. 2024
Guadalupe, your lovely feedback is appreciated. At Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, we're thrilled that you found our team members helpful and the check-in/out process efficient. Cleanliness is indeed one of our top priorities, and we're glad to hear that this met your expectations, just as our location did. We hope to welcome you back soon!

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stayed overnight between flights. Room was large and had everything we needed. Airport shuttle was very nice and driver very helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 16 ene. 2024
Michael, thank you for staying at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're pleased that you enjoyed the spaciousness of our rooms as well as our airport shuttle service. We believe that our team members strive to provide excellent service. We hope to welcome you back soon.

10/10 Excelente

Guadalupe

Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service, el 3 feb. 2024
Guadalupe, we're thrilled to hear that your experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront was a great one. We've recently completed a comprehensive renovation, and we're glad you've had the chance to enjoy it. Regardless of whether you sampled our new breakfast program, we hope you'll return to explore the variety of stations, like our Grains station with its selection of nutritious toppings. Thank you for choosing us and we look forward to welcoming you back.

2/10 Terrible

Daniela

No le gustó: Servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 14 ene. 2024
Thank you for sharing your feedback, Daniela.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.