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Opiniones de The Ritz-Carlton, Half Moon Bay

5 out of 5
The Ritz-Carlton, Half Moon Bay
1 Miramontes Point Rd, Half Moon Bay, CA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 410 de 579 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 95 de 579 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 579 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 25 de 579 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 579 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JOSE EVARISTO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely Incredible!!!
AMAZING!!!!!!! Extraordinary hotel and service
Se hospedó 1 noche en diciembre de 2018
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 13 ene. 2019
Dear Jose, thank you for choosing to stay with us. We are pleased we exceeded your expectations. It is our goal to create memorable experiences with enhanced hospitality. It was our pleasure accommodating you, and we hope you will make The Ritz-Carlton, Half Moon Bay your home away from home whenever your travels bring you to our inviting area. We look forward to your next visit. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excelente

Rodrigo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Ronney, Costa Rica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Inmejorable Hotel
Este hotel es dificil de mejorar. Servicio al cliente de primera. Habitación amplia y con una vista espectacular. Servicio de Valet Parking muy rapido y bueno. La atencion en el restaurante de primera (hay que felicitar a Maria que servicio mas extraordinario) Todas las personas del hotelestan a su servicio. Volveria siempre a este hotel.

2/10 Terrible

Srikanth

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very good place to stay.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Clare

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sakura, Santa Clara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Maxiimiliano

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

wendy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

vaughn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The grounds are beautiful and plenty of trails. The dining, shops, and activities around the resort are limited. A rental car is a must when staying at the hotel any length of time.
Se hospedó 5 noches en diciembre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, el 11 ene. 2024
Dear Vaughn,Thanks so much for the lovely review! We’re so glad to know that you enjoyed your stay to the fullest at our coastal paradise. We appreciate your words of praise and look forward to welcoming you back again for another visit to the shores of Half Moon Bay.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excelente

Micaela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
🌊 is always the best

8/10 Bueno

Mahesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

10/10 Excelente

ELENA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 20 nov. 2023
Dear Elena,Thank you for your positive review! We are delighted to know that you found everything to your satisfaction during your stay with us and we look forward to welcoming you back for another exceptional stay.

10/10 Excelente

Vasilios, New York

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Magnificent property. Surrounded by natural beauty. Prices are steep but you get what you pay for
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 18 nov. 2023
Dear Vasilios,Thank you for this amazing review! We are delighted to learn that you had a charming experience at our beautiful bluff-top retreat. We look forward to welcoming you back again in the future for another unforgettable stay!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 8 nov. 2023
Dear Ashley,Thank you for positively reviewing us! We're thrilled to know your experience here has been nothing short of spectacular and we look forward to seeing you again soon!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Terrible

Gordon

Se hospedó 1 noche en octubre de 2023
Respuesta de he Ladies and Gentlemen of The Ritz-Carlton, el 5 dic. 2023
Dear Gordon,Thank you for the candid feedback. It is disheartening to know that your experience with us fell short of your expectations. We hope you'll give us one more opportunity and join us in the future for a much-improved guest experience.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Terrible

Yizhen

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Ari

Viaje familiar
Le gustó: Limpieza y servicio y personal
The location, scenery, golf access, and service were phenomenal. The food needs to be better, especially for the price. The rooms need an upgrade as amenities are not representative of the Ritz Carlton brand (no USB outlets, no mini bar, finishes are dated, etc…). Half Moon Bay is extraordinary and I will return but the hotel is stuck in the year 2000
Se hospedó 3 noches en octubre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 23 oct. 2023
Dear Ari,Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and are pleased to know you enjoyed our scenic location and top-notch service. We are continually striving to enhance our guests’ experience and your comments will certainly assist us in our efforts. We hope that you will join us for an improved stay in the future.

10/10 Excelente

Leslie

Se hospedó 1 noche en octubre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 8 nov. 2023
Dear Leslie,Thank you for sharing this awesome five-star review! We hope to welcome you back to Half Moon Bay in the near future!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Terrible

Dejun

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disappointing Experience at The Ritz-Carlton, Half
I recently booked a stay at The Ritz-Carlton, Half Moon Bay through Hotels.com for my VIP customer from October 7th to October 8th, 2023. Unfortunately, our experience was far from satisfactory. During our stay in Room 221, the shower system was malfunctioning, and despite multiple attempts to request assistance from the front desk, the issue was not resolved. This left us without a functioning shower throughout our stay, which was a significant inconvenience. Our expectations for The Ritz-Carlton were high, given its reputation for exceptional service and luxurious accommodations. However, the failure to address a basic amenity like the shower system in a timely manner was a disappointment. We hope that the hotel will investigate this matter thoroughly and take measures to prevent such incidents in the future. Our commitment to providing our VIP customers with exceptional experiences is of utmost importance, and we trust that The Ritz-Carlton will take the necessary actions to restore our confidence in their establishment.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 10 oct. 2023
Dear Dejun,Thank you for sharing your feedback. We pride ourselves on delivering exceptional hospitality, and we are disappointed to hear that your experience fell short of expectations. You are right to expect only the highest standard of service, and we apologize that this was not the case for you. We will surely share your comments with our Ladies and Gentlemen so improvements are made where necessary and we hope you will join us for an improved visit in the future.

10/10 Excelente

Teresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 8 nov. 2023
Thank you for your kind review, we hope to welcome you back soon!

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing location and excellent service.
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 11 sept. 2023
Dear Lisa,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our Ladies and Gentlemen provided you with impeccable service and that our scenic location added to the magic of your unforgettable stay. Should your travels bring you back, we would love to welcome you.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful!
Se hospedó 1 noche en septiembre de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, el 6 sept. 2023
Dear David,What an amazing review! It is a pleasure to know that you enjoyed our beautiful bluff-top paradise very much! Thank you again for choosing us to be your home away from home and we look forward to seeing you again soon!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

4/10 Malo

Jingjing

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
They charged me twice and very hard to get refund
You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything
Se hospedó 1 noche en junio de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 5 sept. 2023
Dear Jingjing,Thank you for taking the time to share this insightful review. We sincerely apologize for the inconvenience and challenges you faced. Your feedback is truly important to us and we are sorry we fell short of providing the exceptional service that we strive for. We will share and address the concerns you’ve raised with our Ladies and Gentlemen to ensure improvements are made.

4/10 Malo

Jingjing

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
They took double charge on my room
You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything
Se hospedó 1 noche en junio de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 5 sept. 2023
Dear Jingjing,Thank you for taking the time to share this insightful review. We sincerely apologize for the inconvenience and challenges you faced. Your feedback is truly important to us and we are sorry we fell short of providing the exceptional service that we strive for. We will share and address the concerns you’ve raised with our Ladies and Gentlemen to ensure improvements are made.

10/10 Excelente

HYUN

Se hospedó 1 noche en agosto de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 30 ago. 2023
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay again soon.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fabulous hotel! Beautiful location. Very friendly and helpful staff. Great food. Terrific amenities.
Se hospedó 1 noche en agosto de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 28 ago. 2023
Dear Susan,Thank you for your excellent review! We are overjoyed to discover that you found so many aspects of our resort to be wonderful, from our breathtaking location, and delicious offerings to our helpful Ladies and Gentlemen and terrific amenities. Should your travels bring you back, we would love to welcome you.

10/10 Excelente

Lea Noriko

Le gustó: Limpieza
Se hospedó 3 noches en agosto de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 28 ago. 2023
Thank you for your kind words! We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excelente

Jiacong

Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Adrienne

Viaje familiar
Le gustó: Servicios
Great property. Customer service is excellent!
Se hospedó 1 noche en agosto de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 9 ago. 2023
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay again in the near future.

10/10 Excelente

Sneha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 10 ago. 2023
Thank you for your kind feedback! We hope to welcome you back to Half Moon Boon soon.

10/10 Excelente

Azenith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent customer service
Se hospedó 2 noches en julio de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 2 ago. 2023
Dear Azenith,Thank you for the lovely review! We are delighted to hear that our impeccable service and thoughtful amenities were able to win you over. Thank you for choosing us to be your home away from home and we hope you will allow us the pleasure of hosting you again soon for an equally unforgettable stay.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excelente

Torsten

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hervorragender Service in bester Lage hat seinen P
Sehr schöne Anlage auf dem Cliff umgeben von Golfplätzen. Wenn man nicht zum Golfen da ist, ist das sicher gewöhnungsbedürftig. Wir hatten über Hotel.com ein Paket aus PArken und Frühstück gebucht. Die Verrechnung war etwas aufwendig aber hat sich insgesamt gelohnt. Wir haben noch einmal $170 pro Nacht drauf gelegt für einen Feuerplatz. Das hat sich gelohnt, aber eben auch aus einem teuren Hotel ein sehr teures gemacht. Ob man deim Sonnenuntergang für ein Glass Wein $26 zahlen wirll, muss dann jeder für sich entscheiden. Alternativen gibt es in der Golfbar.
Se hospedó 4 noches en julio de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 24 jul. 2023
Thank you for taking the time to provide your feedback. We're glad you enjoyed your visit and hope to welcome you back again soon.

10/10 Excelente

Anita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gorgeous!
Loved the location and beautiful hotel!
Se hospedó 1 noche en julio de 2023
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, Half, el 18 jul. 2023
Dear Guest,Thank you for your kind review! We are glad to know that you had a wonderful time at our luxurious bluff-top resort and loved our scenic location. We hope to have the pleasure of hosting you again soon.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en junio de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 22 jun. 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

4/10 Malo

Jim

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 22 jun. 2023
Dear Jim,Thank you for taking the time to leave this review. We are sorry to hear that our hospitality fell short of expectations. Your feedback is much appreciated so that we can share with our Ladies and Gentlemen and make immediate corrections. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excelente

Wendell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 2 jun. 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excelente

Alexson Bryant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 2 jun. 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excelente

Vivienne Nerveza

Viaje familiar
Although it’s a little bit pricy but it’s worth it. Perfect place just to relax and enjoy the place.
Se hospedó 1 noche en mayo de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 30 may. 2023
Thank you for sharing your feedback with us. We hope to welcome you back to Half Moon Bay again soon!

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 30 may. 2023
Thank you for sharing your feedback with us. We hope to welcome you back to Half Moon Bay again soon!

6/10 Aceptable

Goran

Viaje en pareja
Le gustó: Limpieza
Ordinary service at restaurants. Had to wait for host/es to show up. In general, needs refresh!
Se hospedó 1 noche en abril de 2023
Respuesta de The Ritz-Carlton, Half Moon Bay, el 1 may. 2023
Dear Goran,Thank you for taking the time to leave this review. We are sorry to hear that our hospitality fell short of expectations. Your feedback is much appreciated and will be shared with our Ladies and Gentlemen so immediate corrections can be made and we can welcome you for an improved experience soon.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excelente

Anna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ritz is always a great experience. The service is incomparable to other hotels. Silent, smooth always reading your mind. The property is beautiful and offers so many amazing views of the ocean. The pool is old and uninviting. Luckily there are other things to do.
Se hospedó 2 noches en marzo de 2023
Respuesta de The Ritz-Carlton, Half Moon Bay, el 14 mar. 2023
Dear Anna,Thank you so much for this lovely review. What a delight to see that your time with us was everything you expected thanks to our dedicated Ladies and Gentlemen, incredible ocean-view rooms, and thoughtful amenities. It was a pleasure to have you with us and we eagerly look forward to your return soon.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excelente

Jack, San Francisco

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 1 noche en enero de 2023
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 31 ene. 2023
Thank you for your providing you kind review. We hope to welcome you back to Half Moon Bay soon!

10/10 Excelente

Mercedes

Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 2 jun. 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excelente

Steve

Se hospedó 1 noche en noviembre de 2022
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 14 nov. 2022
Thank you for your feedback! We look forward to welcoming you back to the coast at a later time.

10/10 Excelente

Renata

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stunning views! A very relaxing getaway
Se hospedó 2 noches en octubre de 2022
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 24 oct. 2022
Thank you for sharing these kind words about your stay. We look forward to welcoming you back to Half Moon Bay in the future!

10/10 Excelente

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Certainly one of the very finest hotels I have ever stayed at! I’ve stayed there many times over the years and it never disappoints. In the era of 5 star recommendations being common, the Half Moon Bay Ritz Carlton deserves 10 stars!
Se hospedó 2 noches en octubre de 2022
Respuesta de The Ladies and Gentlemen of The Ritz-Carlton, el 19 oct. 2022
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay in the near future.

4/10 Malo

xisheng

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
I will not go back
It was an ok hotel, average level, the service is not good. The Ocean Terrace stops service at 5.30pm, the food and service at Navio is not good for the price. Through the ocean view window, you can see half of another building. The coffee maker is very noisy. i will not go back
Se hospedó 1 noche en octubre de 2022
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 18 oct. 2022
Thank you for providing this valuable feedback so that we may improve the guest experience.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2022
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 31 ene. 2023
Thank you for your kind review. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing overnight staycation
Went for a short overnight. Had dinner at The Conservatory where the food was wonderful and Krystal our server was amazing. Spa treatment in the morning by Sean who gave a wonderful massage… then golf in the afternoon. Beautiful property, wonderful service and unparalleled golf.
Se hospedó 1 noche en agosto de 2022
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 1 sept. 2022
Thank you for your wonderful feedback! We look forward to welcoming you back to the coast at a later time.

10/10 Excelente

Pete

Se hospedó 2 noches en agosto de 2022
Respuesta de The Ladies & Gentlemen of The Ritz-Carlton, el 31 ene. 2023
Thank you for your kind review. We hope to have you back with us soon!